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Empress Palace Hotel

4.0 star property
Guesthouse in Surrey with free parking

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Photo gallery for Empress Palace Hotel

Reception
Honeymoon Studio Suite | 1 bedroom, individually decorated, individually furnished, desk
Honeymoon Studio Suite | Shared kitchen facilities | Full-size fridge, microwave, oven, electric kettle
Front of property - evening/night
Honeymoon Studio Suite | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Kitchen

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Elite Suite, 1 Bedroom, Ensuite

Elite Suite, 1 Bedroom, Ensuite | 1 bedroom, individually decorated, individually furnished, desk

Elite Suite, 1 Bedroom, Ensuite

Highlights

Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View | 1 bedroom, individually decorated, individually furnished, desk

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Highlights

Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

Free toiletries, heated floors, towels, soap

Basic Room

Highlights

Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | 1 bedroom, individually decorated, individually furnished, desk

Honeymoon Studio Suite

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed, Garden View

1 bedroom, individually decorated, individually furnished, desk

Basic Room, 1 Queen Bed, Garden View

Highlights

Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | 1 bedroom, individually decorated, individually furnished, desk

Family Suite

Highlights

Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
  • Sleeps 7
  • 1 Twin Bed, 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Honeymoon Suite, 1 Bedroom

Honeymoon Suite, 1 Bedroom | 1 bedroom, individually decorated, individually furnished, desk

Honeymoon Suite, 1 Bedroom

Highlights

Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Balcony, Garden View

Living area

Grand Room, Balcony, Garden View

Highlights

Balcony
Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 1 Bedroom, Refrigerator & Microwave, Courtyard Area

Family Room, 1 Bedroom, Refrigerator & Microwave, Courtyard Area | 1 bedroom, individually decorated, individually furnished, desk

Family Room, 1 Bedroom, Refrigerator & Microwave, Courtyard Area

Highlights

Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

View all photos for Economy Room

Economy Room | 1 bedroom, individually decorated, individually furnished, desk

Economy Room

Highlights

Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room, 1 Queen Bed, Non Smoking, Courtyard View

1 bedroom, individually decorated, individually furnished, desk

Economy Room, 1 Queen Bed, Non Smoking, Courtyard View

Highlights

Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | 1 bedroom, individually decorated, individually furnished, desk

Luxury Suite

Highlights

Yard
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized refrigerator/freezer
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
12788 Ross Place, 1, Surrey, BC, V3V6E1

What's nearby

  • Holland Park - 4 min drive - 1.7 miles
  • Guilford Town Centre - 8 min drive - 4.1 miles
  • Hard Rock Casino Vancouver - 13 min drive - 7.1 miles
  • Lougheed Town Centre - 15 min drive - 8.0 miles
  • Metropolis at Metrotown - 18 min drive - 9.4 miles

Getting around

  • King George Station - 4 min drive
  • Pitt Meadows Maple Meadows Station - 27 min drive
  • Pitt Meadows, BC (YPK) - 29 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬2 min drive
  • ‪The Samosa House - ‬14 min walk
  • ‪Donegal's Irish House - ‬3 min drive
  • ‪Kerala Kitchen - ‬3 min drive

About this property

Empress Palace Hotel

Upscale guesthouse in the city center
A terrace, a garden, and a playground are just a few of the amenities provided at Empress Palace Hotel. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Express check-out, wedding services, and outdoor furniture
  • A TV in the lobby and smoke-free premises
Room features
All guestrooms are individually furnished, and offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and separate sitting areas.
Other conveniences in all rooms include:
  • Heated floors, tubs or showers, and free toiletries
  • Private fenced yards, wardrobes/closets, and separate sitting areas

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Playground

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • No elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance

More

  • Communal living room
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Heated bathroom floor
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Shared kitchen access

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area
  • Shared accommodations

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 49.00
Late check-in subject to availability
Late check-in fee: USD 49 for check-in between 11:30 PM and 2:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 49
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 29 per pet, per day (maximum USD 4 per stay), plus a one-time cleaning fee of USD 20 and a deposit of USD 100 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 150 per accommodation, per stay
  • Cash Breakage deposit: USD 50 per stay
  • Cleaning fee: USD 39 per accommodation, per stay
  • Administrative fee: USD 29 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 100 per day
  • Pet fee: USD 29 per pet, per day (maximum USD 4 per stay) plus USD 20 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-in fee: USD 49 for check-in between 11:30 PM and 2:30 AM
  • Late check-out fee: USD 49 (subject to availability)
  • Electricity fee: USD 5 per night
  • Heating fee: USD 5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Empress Palace Hotel Surrey
Empress Palace Hotel Guesthouse
Empress Palace Hotel Guesthouse Surrey

Frequently asked questions

Is Empress Palace Hotel pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 100 per day and a fee of USD 29 per pet, per day. A cleaning fee of USD 20 also applies. Service animals are exempt from fees.

How much is parking at Empress Palace Hotel?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Empress Palace Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 49.00 (subject to availability). Late check-in is available from 11:30 PM– 2:30 AM for a fee of USD 49.

What time is check-out at Empress Palace Hotel?

Check-out is at noon. Late check-out is available for USD 49 (subject to availability).

Where is Empress Palace Hotel located?

Located in the heart of Surrey, this guesthouse is within 2 mi (3 km) of Taj Park Convention Centre, Holland Park, and Central City Shopping Centre. Bear Creek Park and Surrey Arts Centre are also within 3 mi (5 km).

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Empress Palace Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 92 out of 127 reviews
Rating 8 - Good. 4 out of 127 reviews
Rating 6 - Okay. 1 out of 127 reviews
Rating 4 - Poor. 4 out of 127 reviews
Rating 2 - Terrible. 26 out of 127 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it They have economic type room and VIP I suggest you book Suites Safe location and close to airport
Stayed 1 night in May 2025

10/10 Excellent

Sana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful family hood area I can say my boy friend liked it as they could drive me daily to shop Clean and quiet Cheaper then hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Italmi

Liked: Cleanliness, amenities, property conditions & facilities
We felt very good at that place We are sure we book again It is a mini boutique hotels with all types of rooms or suites to book as of clients budget We chose economic type with a shared bath for two rooms It was a peaceful experience
Stayed 1 night in May 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It us our third time booking here and we saw much more upgrade each time Place us a palace and so much if respected clients coming as we saw It is not a hotel hotel but a palace being used as hotel Very good price
Stayed 1 night in Jun 2025

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Honestly I can not find any negativity We paid cash and it was super nice property as of our feature request
Stayed 1 night in Jun 2025

2/10 Terrible

Tsering

Disliked: Cleanliness, staff & service
They asked for cash upon check in
Stayed 2 nights in May 2025

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
It was agood suite we booked on top level Base level are economic with shared bath between two room and small size Book suites in my opinion They provide free parking when you book suites sometimes on premise We booked three weeks and each week in different room to try the palace So we know the best parts is located on top level We will book it again when we get back to the city
Stayed 1 night in May 2025

10/10 Excellent

Bala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beddings Spacious Free parking and WIFI Great location Best for value
Stayed 1 night in Feb 2025

2/10 Terrible

Salah

Disliked: Cleanliness, amenities
This is my first and last visit here!I wouldn't advise it.
Stayed 1 night in May 2025

10/10 Excellent

Siochi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suggesting it Good mansion hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Sala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my opinion, it was amazing I felt I am royalty. I booked a private suite with two queen bed that was called Royal Majesty the prince, the walls and bedding’s walls decorated in turquoise purple. It was super stunning amazing thanks for their hospitality, exceptional they provided free parking and free Wi-Fi in the room even the hard amenities in the kitchen in front of the room and living room. Everything was quiet and we had a pleasure to meet the prince also
Stayed 1 night in May 2025

10/10 Excellent

Tima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Economy room had a shared bathroom for two rooms but it was fine with us as we wanted only for few hours Location is perfect
Stayed 1 night in Feb 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will return and book for spring weekend for our family again
Stayed 1 night in Feb 2025

10/10 Excellent

Seyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2025

10/10 Excellent

Kana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very close to shopping mall There was a buss stop in few meters distance to guest palace house Great hospitality great atmosphere Good price Very neat
Stayed 1 night in Jan 2025

2/10 Terrible

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
Difficult to actually get into the building (it's not a hotel, it's a house that's been converted into rooms) but when we finally did the owner was very abrupt and insisted on payment immediately and raised the price, room was dirty, roach traps under bed, had to share bathroom with another family, couldn't wait to leave
Stayed 1 night in May 2025

2/10 Terrible

Larry

Disliked: Amenities, property conditions & facilities
Way to expensive not the price i was first told! Not much convenient parking.no amenities ,,communal amenities ,shared bathrooms.not "a palace"! No tv,fridge or microwave coffeemaker in room!! Is not a hotel but a large house ,divided into rooms! Took no photos!??.just didnt want to remember the experience or ever go back!? Will not recommend ever!!!
Stayed 2 nights in Jun 2025

4/10 Poor

Andrew

This was not what I’d hoped we would be. The rooms were small and there were no toiletries. The pictures were very misleading and there wasn’t much to do around there. Also, my price was higher than advertised and I had to pay in cash.
Stayed 1 night in May 2025

10/10 Excellent

Samira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property Empress hotel is one of greatest place we have ever been hosted Biggest mansion and equipped with fast Free WIFi Free parking 🅿️ Garden Kitchenette Great Ac Comfortable beds More than that very very easy access to anywhere we aimed to go Buss stop is alongside property line Good pricing and hospitality was
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelous stays
Stayed 1 night in Nov 2024

10/10 Excellent

Jannet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this place It is very continent and safe Protected and easy access Price is fair and our family regularly visiting us staying here
Stayed 1 night in Dec 2024

10/10 Excellent

Zuba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly liked there
Stayed 1 night in Jan 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For vacation we recommend it We booked a week there All was great
Stayed 1 night in Oct 2024

2/10 Terrible

Lynda

Disliked: Cleanliness, staff & service
Economy room is a shared bathroom. There is no AC and it’s hot! The pillows are the worst, likely cost $5 at most. Stains literally on everything. Mildew all around the shower. The bathroom does not look freshly cleaned, hair around toilet seat and in sink, spots on all fixtures and shower glass that looks like its been used. Cash or etransfer payment only. This feels like a nightmare. The high reviews are a mystery to me!!
Stayed 1 night in May 2025

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best price for great amenities Quiet and charming
Stayed 1 night in Nov 2024