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Best Western Plus Burnaby Hotel

2.5 star property
Travelers start their day with a hearty breakfast before stepping right into a vibrant shopping district that awaits just beyond the hotel doors

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Photo gallery for Best Western Plus Burnaby Hotel

A spacious lobby with a sofa, chairs, a coffee table, a fireplace, and a TV mounted on the wall. - Best Western Plus Burnaby Hotel (Burnaby)
A modern hotel room with a bed, a dining area, a kitchen, and a TV. - Best Western Plus Burnaby Hotel (Burnaby)
A hotel entrance with a Best Western Plus sign, a Shanghain Restaurant, and an O'Chial Brewing sign. - Best Western Plus Burnaby Hotel (Burnaby)
A modern reception area with a counter, seating, and large windows. - Best Western Plus Burnaby Hotel (Burnaby)
A spacious lobby with a modern design, featuring sofas, a coffee table, and a flat-screen TV mounted on the wall. - Best Western Plus Burnaby Hotel (Burnaby)
Metropolis at Metrotown is in a prime shopping district with eco-certification. Guests enjoy a breakfast buffet, relax by the lobby fireplace after visiting nearby shops and restaurants. Free in-room WiFi, multilingual staff, and express check-out add convenience.

Reviews

8.6 out of 10
Excellent

Popular amenities

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A modern apartment with a dining area, kitchen, and a large window offering a view of trees.

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.8 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A modern hotel room with a bed, a dining area, a kitchen, and a TV.

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.6 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Queen Room with Sofabed

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A neatly made bed with white linens, two bedside tables with lamps, a large mirror, and a window with a view of greenery.

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

A hotel room with a bed, sofa, coffee table, and a desk with a chair.

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a framed picture on the wall, and a wooden headboard.

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a window, and a wall-mounted heater.

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with a large bed, a desk, a chair, and a small table.

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(76 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

A neatly made bed with a white bedspread, two bedside lamps, a framed picture on the wall, and a window with a view of the outside.

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

2 Queen Beds, Non-Smoking, Work Desk, In-Room Safe, Mini Fridge

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Accessible-1 Queen,Mobility Accessible,Bathtub,Work Desk,in-Room Safe,Mini Fridge,Non-Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

In the city center and near a metro station, Best Western Plus Burnaby Hotel is in a walkable area with great shopping. Metropolis at Metrotown and Robson Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Stanley Park and English Bay Beach. Check out an event or a game at Rogers Arena, and consider making time for Science World, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's convenience to public transportation: Royal Oak Station is 10 minutes by foot. Visit our Burnaby travel guide
Map
5411 Kingsway, Burnaby, BC, V5H2G1

What's nearby

  • A modern building with a glass facade, a fountain, and a tall structure with a flag.
    Metropolis at Metrotown
    9 min walk - 0.5 miles
  • A lake with cherry blossoms in full bloom, surrounded by green trees and a clear blue sky.
    Central Park
    5 min drive - 1.4 miles
  • A lake with ducks, surrounded by trees and a city skyline in the background.
    Deer Lake
    8 min drive - 1.0 mile
  • Crystal Mall
    19 min walk - 1.0 mile
  • British Columbia Institute of Technology
    7 min drive - 1.8 miles

Getting around

  • Royal Oak Station
    10 min walk
  • Vancouver Rocky Mountaineer Station
    15 min drive
  • Vancouver Intl. Airport (YVR)
    33 min drive

Restaurants

  • Togo Sushi
  • La Forêt
  • Kiku Sushi
    9 min walk
  • Wendy's
  • The Meat Up Bbq Burnaby
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Restaurants on site

  • Jin Jiang Shanghai

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (175 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Double-glazed windows
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CAD 25
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 20 to May 25:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out fee: CAD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 15 to September 15
Pool access available from 10:00 AM to 8:00 PM

Frequently asked questions

Does Best Western Plus Burnaby Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–8:00 PM. The pool is closed seasonally each year from September 20 to May 25.

Is Best Western Plus Burnaby Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CAD 20 per accommodation, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Burnaby Hotel?

Check-in start time: 4 PM; Check-in end time: midnight. Early check-in is available for a fee of CAD 25 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Plus Burnaby Hotel?

Check-out is at 11 AM. Late check-out is available for CAD 20 (subject to availability).

Where is Best Western Plus Burnaby Hotel located?

Located in the heart of Burnaby, this hotel is within 1 mi (2 km) of Metropolis at Metrotown, Crystal Mall, and Deer Lake. British Columbia Institute of Technology and Scotia Barn are also within 3 mi (5 km). Royal Oak Station is 10 minutes by foot and Metrotown Station is 20 minutes.

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Reviews

Best Western Plus Burnaby Hotel Reviews

8.6

Excellent

8.6

Cleanliness

8.2

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 746 out of 1425 reviews
Rating 8 - Good. 404 out of 1425 reviews
Rating 6 - Okay. 184 out of 1425 reviews
Rating 4 - Poor. 49 out of 1425 reviews
Rating 2 - Terrible. 42 out of 1425 reviews

Reviews

Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay good location great staff amd good price for Vancouver
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Agapito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, staff helpful
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Zaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were extremely helpful and friendly. The location of the hotel was excellent and close to the points of interest.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, clean and comfortable. It was also very quiet. Staff were very nice.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and excellent breakfast. Something for everyone
Stayed 1 night in Jul 2026
Verified review

8/10 Good

mitchell

Liked: Staff & service
Disliked: Property conditions & facilities
Good breakfast room was dirty but other then that was good
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast, both in terms of the choices/options and how logically it was laid out, with a huge dining room so it never felt over-crowded.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room - just the right size and clean with all I needed. The breakfasts and staff were awesome.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast included has multiple options and the staff are awesome in there as well as at the front desk. Room was clean and some nice renos recently. We always stay here when we're in town for a concert...the location is great to walk to the sky train and have free parking and an affordable hotel.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great offered an early check in at a very reasonable price. Very helpful! Lots of amenities near by in walking distance.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Ushula

Liked: Cleanliness, staff & service
Air conditioning is terrible and too loud. Breakfast and the staff servicing Breakfast are great.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Badruddin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room, Staff was courteous and helpful. Breakfast included was good.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Salma

Liked: Cleanliness, staff & service
Breakfast was bad Front staff or reception staff were good
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location central easy to drive around Vancouver lots of parking and very friendly stady
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Updated linen and bedroom
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well maintained. You can see the care the staff puts into everything. They were extremely helpful. Complimentary EV charging was an unexpected treat.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room nice staff
Stayed 2 nights in May 2026
Verified review

8/10 Good

James Wesley

Liked: Staff & service, amenities, property conditions & facilities
Beds were comfortable and clean but the floor was really dirty and room was dusty
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was great, very accommodating and helpful. He answered all my questions. The room was clean and the beds were comfortable. Breakfast was a bonus and good value. The location was very convenient to out event. Free parking is also a bonus.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean , heated pool was very nice . Property was beautiful with lots of parking . Wonderful breakfast .
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Excellent breakfast room location, the best I have seen. Great lobby and in room coffee, not great at breakfast though. Very very professional and friendly staff! Expensive. 2 blocks away from a Denny's and walking distance to Metrotown Mall. Close uber to skytrain station, Patterson or Joyce.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good, beds were comfy, AC worked. Breakfast was ok, didn't expect much and not a lot of choices but overall worth it for the price
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jenwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is great, clean room, has laundry room too.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

She Ping Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, helpful staffs and free breakfast. Reasonable price.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and friendly! My co-worker loved the cappuccino and latte machine in the main lobby. The rooms are a bit old but well maintained.
Stayed 3 nights in May 2026