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Best Western Plus Burnaby Hotel

2.5 star property
Travelers start their day with a hearty breakfast before stepping right into a vibrant shopping district that awaits just beyond the hotel doors

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Photo gallery for Best Western Plus Burnaby Hotel

Lobby - Best Western Plus Burnaby Hotel (Burnaby)
Exterior - Best Western Plus Burnaby Hotel (Burnaby)
Free daily buffet breakfast - Best Western Plus Burnaby Hotel (Burnaby)
Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes - Best Western Plus Burnaby Hotel (Burnaby)
Seasonal outdoor pool - Best Western Plus Burnaby Hotel (Burnaby)
Metropolis at Metrotown is in a prime shopping district with eco-certification. Guests enjoy a breakfast buffet, relax by the lobby fireplace after visiting nearby shops and restaurants. Free in-room WiFi, multilingual staff, and express check-out add convenience.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Queen Room with Sofabed

  • Sleeps 4
  • Free WiFi

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(70 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

2 Queen Beds, Non-Smoking, Work Desk, In-Room Safe, Mini Fridge

  • Sleeps 4
  • Free WiFi

Accessible-1 Queen, Mobility Accessible, Bathtub, Work Desk, In-Room Safe, Mini Fridge, Non-Smoking, Full Breakfast

  • Sleeps 2
  • Free WiFi

About the neighborhood

In the city center and near a metro station, Best Western Plus Burnaby Hotel is in a walkable area with great shopping. Metropolis at Metrotown and Robson Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Stanley Park and English Bay Beach. Check out an event or a game at Rogers Arena, and consider making time for Science World, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's convenience to public transportation: Royal Oak Station is 10 minutes by foot. Visit our Burnaby travel guide
Map
5411 Kingsway, Burnaby, BC, V5H2G1

What's nearby

  • Vancouver_MetropolisatMetrotown_6072263_06
    Metropolis at Metrotown
    9 min walk - 0.5 miles
  • Central Park
    Central Park
    5 min drive - 1.4 miles
  • Deer Lake Park in Burnaby City, landmark downtown building skyscraper and forest lake covered with water lilies, and forest on the background of blue cloudy sky
    Deer Lake
    8 min drive - 1.0 mile
  • Crystal Mall
    19 min walk - 1.0 mile
  • British Columbia Institute of Technology
    7 min drive - 1.8 miles

Getting around

  • Royal Oak Station
    10 min walk
  • Vancouver Rocky Mountaineer Station
    15 min drive
  • Vancouver Intl. Airport (YVR)
    33 min drive

Restaurants

  • The Meat Up Bbq Burnaby
    6 min walk
  • Kiku Sushi
    9 min walk
  • Denny's
    4 min walk
  • Great Bear Pub
    5 min walk
  • GAON
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (CAD 10 per night)
  • Limited onsite self parking (max 1 space per unit)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Restaurants on site

  • Jin Jiang Shanghai

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (175 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CAD 20
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 20 to May 25:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 10 per night
  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-out fee: CAD 20 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 15 to September 15
Pool access available from 10:00 AM to 8:00 PM

Frequently asked questions

Does Best Western Plus Burnaby Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–8:00 PM. The pool is closed seasonally each year from September 20 to May 25.

Is Best Western Plus Burnaby Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CAD 20 per accommodation, per day. Service animals are exempt from fees.

How much is parking?

Self parking is available for CAD 10 per night. Limited spots are available.

What time is check-in at Best Western Plus Burnaby Hotel?

Check-in start time: 4 PM; Check-in end time: midnight. Early check-in is available for a fee of CAD 20 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Plus Burnaby Hotel?

Check-out is at 11 AM. Late check-out is available for CAD 20 (subject to availability).

Where is Best Western Plus Burnaby Hotel located?

Located in the heart of Burnaby, this hotel is within 1 mi (2 km) of Metropolis at Metrotown, Crystal Mall, and Deer Lake. Central Park and British Columbia Institute of Technology are also within 2 mi (3 km). Royal Oak Station is 10 minutes by foot and Metrotown Station is 20 minutes.

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Reviews

Best Western Plus Burnaby Hotel Reviews

8.6

Excellent

8.6

Cleanliness

8.2

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 734 out of 1388 reviews
Rating 8 - Good. 396 out of 1388 reviews
Rating 6 - Okay. 175 out of 1388 reviews
Rating 4 - Poor. 46 out of 1388 reviews
Rating 2 - Terrible. 37 out of 1388 reviews

Reviews

Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location central easy to drive around Vancouver lots of parking and very friendly stady
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room nice staff
Stayed 2 nights in May 2026
Verified

8/10 Good

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean , heated pool was very nice . Property was beautiful with lots of parking . Wonderful breakfast .
Stayed 2 nights in May 2026
Verified

10/10 Excellent

brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good, beds were comfy, AC worked. Breakfast was ok, didn't expect much and not a lot of choices but overall worth it for the price
Stayed 1 night in May 2026
Verified

10/10 Excellent

She Ping Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, helpful staffs and free breakfast. Reasonable price.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Jenwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is great, clean room, has laundry room too.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and friendly! My co-worker loved the cappuccino and latte machine in the main lobby. The rooms are a bit old but well maintained.
Stayed 3 nights in May 2026
Verified

6/10 Okay

Li

Liked: Staff & service
A good location, nice front desk staff , good breakfast but there is curry smell in the room and AC is very loud and need to shut it down to sleep
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable! Well kept outdoor pool, security patrolling regularly, updated tv with a variety of channels and excellent hot breakfast! Will return.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

bo

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast is great and fresh. Staff is very nice. The parking is free and convenient.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s easy to parking. Free breakfast is good!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Trevis

Liked: Cleanliness, property conditions & facilities
Great breakfast included and a very pleasant stay.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, wonderful Breakfast with many, many options. Would not hesitate to stay again, highly recommend
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kefyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice breakfast and friendly staff.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were super friendly and helpful. Breakfast was great! Everything was very clean and nice. Our room was very spacious and nice. I would definitely stay here again
Stayed 1 night in Mar 2026
Verified

8/10 Good

Mai-Lee

Liked: Cleanliness, staff & service, amenities
location and friendly staff
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is older but maintained really well. Staff (Arona) was great. Lobby is excellent and free hot breakfast was good. Will book again.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and rooms. Clean. Breakfast included. Good location.
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Analyn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Building us old, staff are great, next to superstore
Stayed 4 nights in Mar 2026
Verified

8/10 Good

mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usual breakfast. Staff are friendly. Great location.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Room was good clean Reception staff were good and remembered me from my last visit.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and quiet
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice welcoming by the staff. Clean and comfortable. Had to leave early so no breakfast. Handed back the vouchers. I am disabled and couldn’t walk from our room to the breakfast room at the other end of the property and round the back. It would be helpful to consider some “Grab and Go” bags at the checkout counter to help seniors like us. But we enjoyed our stay in a nice quiet room.
Stayed 1 night in May 2026
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service
The property is looking a bit dated. It is loud as it is a motel style hotel with rooms facing parking. TV didn’t work in the room but they changed my room for me. Breakfast was fair for a free breakfast. A/C in the room was super loud when operating. Area around the hotel is okay. Great Malaysian restaurant nearby is a great place to go for dinner!
Stayed 1 night in May 2026