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Hotel Zaci

3.0 star property
A welcoming retreat near Mayan ruins where travelers enjoy local flavors at an international restaurant and explore with bike rentals.

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Photo gallery for Hotel Zaci

Interior - Hotel Zaci (Valladolid)
Exterior - Hotel Zaci (Valladolid)
Front of property - Hotel Zaci (Valladolid)
Outdoor pool - Hotel Zaci (Valladolid)
Premier Double Room | Desk, free WiFi, bed sheets - Hotel Zaci (Valladolid)
Hotel Zaci, steps from Casa de los Venados and Mercado Municipal, offers a comfortable base for exploration. Guests can dine on international cuisine at La Carreta, cool off in the outdoor pool, relax on the garden terrace, or walk to the Cathedral of San Gervasio.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Room options

View all photos for Double Room

Desk, free WiFi, bed sheets

Double Room

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room | Desk, free WiFi, bed sheets

Standard Triple Room

  • 16 sq m
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed

View all photos for Premier Double Room

Premier Double Room | Desk, free WiFi, bed sheets

Premier Double Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room, Ensuite

Standard Single Room, Ensuite | Desk, free WiFi, bed sheets

Standard Single Room, Ensuite

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 1
  • 2 Twin Beds

About the neighborhood

Located in Valladolid, Hotel Zaci is in the city center. Calzada de los Frailes and Mercado Municipal are notable landmarks, and the area's natural beauty can be seen at Cenote Zaci and Cenote Samula. Cathedral of San Gervasio and Casa de los Venados are two other places to visit that come recommended. Visit our Valladolid travel guide
Map
Calle 44 #191 x 37 y 39, Col. Centro, Valladolid, YUC, 97780

What's nearby

  • Cathedral of San Gervasio showing heritage architecture, a church or cathedral and a sunset
    Cathedral of San Gervasio
    2 min walk - 0.1 miles
  • Casa de los Venados which includes a pool
    Casa de los Venados
    3 min walk - 0.2 miles
  • Cenote Zaci featuring a lake or waterhole
    Cenote Zaci
    10 min walk - 0.5 miles
  • Calzada de los Frailes
    3 min walk - 0.2 miles
  • Mercado Municipal
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    108 min drive

Restaurants

  • Casona Valladolid
    1 min walk
  • Mesón del Marqués
    4 min walk
  • Hosteria Del Marques
    4 min walk
  • Marquesitas El tío Batman
    3 min walk
  • Las Campanas
    2 min walk

About this property

Hotel Zaci

Hotel near Cathedral of San Gervasio
Located close to Casa de los Venados and Mercado Municipal, Hotel Zaci provides a terrace, a garden, and a bar. The on-site international cuisine restaurant, La Carreta, offers breakfast and lunch. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self parking
  • Bike rentals, a front-desk safe, and luggage storage
  • 1 meeting room, tour/ticket assistance, and a banquet hall
Room features
All 60 rooms boast comforts such as air conditioning, in addition to amenities like free WiFi.
More amenities include:
  • Bathrooms with showers and shampoo
  • 32-inch TVs with cable channels
  • Ceiling fans, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Carreta

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 8 AM to 9 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Zaci Valladolid
Hotel Zaci
Zaci Valladolid
Zaci
Zaci Hotel Valladolid
Hotel Zaci Hotel
Hotel Zaci Valladolid
Hotel Zaci Hotel Valladolid

Frequently asked questions

Does Hotel Zaci have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–9 PM.

Is Hotel Zaci pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Zaci?

Check-in start time: 3 PM; Check-in end time: 6 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Zaci?

Check-out is at noon.

Where is Hotel Zaci located?

Located in the heart of Valladolid, this hotel is within a 5-minute walk of Cathedral of San Gervasio, Calzada de los Frailes, and Casa de los Venados. Mercado Municipal and Convent de San Bernardino de Siena are also within 15 minutes.

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Reviews

Hotel Zaci Reviews

7.4

Good

8.0

Cleanliness

8.6

Location

7.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 82 out of 264 reviews
Rating 8 - Good. 93 out of 264 reviews
Rating 6 - Okay. 42 out of 264 reviews
Rating 4 - Poor. 20 out of 264 reviews
Rating 2 - Terrible. 27 out of 264 reviews

Reviews

Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location of Hotel Zaci! Easy access to the square, touring, and shopping. Hotel is very clean. Some confusion around breakfast and if they were serving or not.
Stayed 2 nights in Jan 2024
Verified

4/10 Poor

Jo

Disliked: Amenities, property conditions & facilities
Gardens and pools and restaurant were nice, they tried to re-create a little piece of jungle on the edge of the city. However, based on the high price of the rooms, we expected luxury accommodations, which it is most definitely NOT. Stick and thatch bungalows provided no barrier from the noisy environment. We didn’t sleep at all because of traffic noises, barking dogs, and loud music all night long. The room are so basic, not even a comfortable chair nor drinking glasses in the room. Very minimal bathrooms. Difficult stairs to upper units. We had booked for two nights, but left after one, because we felt that we literally had been camping….NOT what we had expected. They were adamant about not giving a refund, so we will take it up with credit card company. Their room charges are ridiculous….we paid six times what we paid for any other nice hotel rooms on our trip. Would NOT recommend for older people. Also you can pay a daily fee to use the underground pools, and not have to sleep there.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an affordable place to stay in the heart of valladolid. I can’t wait to go back
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2022
Verified

8/10 Good

rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like where is the property, everything very close to downtown!!
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very pretty atmosphere. So easy to access all areas of Vallodolid. Very clean in all public areas and rooms.
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient location. There are a lot of different things to do around this city.
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Very little English spoken.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Nelson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very run down and it is dirty. The staff is noisy, yelling all over the place. I found the front desk staff very rude at check-in time when I asked whether I could use the bathroom. Stay clear of this place if you can.
Stayed 1 night in Dec 2022
Verified

6/10 Okay

Cameo

Liked: Staff & service
Pro: location is good, nice open courtyard, wifi, comfortable bed, hot water was ok but not that warm. Con: rooms are dark and noisy, our toilet did not work we had to fill the garbage can with water and pour it into the bowl in order to flush it, the drain pipes in the shower really smelt awful, window open in bathroom for venting that you cannot shut.
Verified

10/10 Excellent

Wilma

Liked: Cleanliness, amenities, property conditions & facilities
La habitación excelente limpia y comoda , solo nos toco televisión con pocos canales , la atención excelente tuvimos que una de las habítaciones aun no estaba limpia cuando se entrego y tuvimos que esperar un poco pero todo excelente
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kenia

Liked: Cleanliness, amenities, property conditions & facilities
Personal muy amable, todos los dias el cuarto limpio, camas muy comodas, el precio.
Stayed 3 nights in Jan 2026
Verified

4/10 Poor

Andrea

Disliked: Amenities, property conditions & facilities
El hotel no cuenta con infraestructura actualizada, se escucha el ruido del exterior y no deja descansar, no hay conectores de electricidad en la habitación, tampoco habia toalla de manos, el wifi estaba tan lento que no cargaba nada. Solo la ubicación es céntrica, pero podria invertirse un poco más y encontrar otro lugar.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent emplacement. Littéralement à 1 minute de marche du terminus ADO et 3 minutes du parc central. Un peu vieillot mais très charmant. La réceptionniste a été très gentille avec nous et nous a indiqué tous les endroits à visiter.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities
HABITACION LIMPIA, COLCHON CÓMODO, CHECK INN RAPIDO.
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

María Diana

Liked: Cleanliness
Disliked: Staff & service, amenities
Cuando hice el check in, la recepcionista me tuvo como 40 minutos insistiendo que me habian entregado las llaves, el cuarto muy viejo y no agarra el wifi salvo en recepcion
Stayed 1 night in Nov 2025
Verified

4/10 Poor

MAURO A. PACHECO

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
EL TELEVESOR DEJO DE FUNCIONAR AL SEGUNDO DIA, LA ALBERCA NO TIENE BAÑOS EN EL AREA Y LOS QUE TIENE QUE SUBIR AL 2o PISO DEJAN TODO EL PISO MOJADO. LA PERSONA EN RECEPCION (SEÑORA), NO RESUELVE Y LE FALTA CRITERIO
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco de olor a humedo en las habitaciones, pero pasable y tiene solución.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Angelica

Liked: Cleanliness, property conditions & facilities
Todo excelente, aunque las habitaciones tienen un poco de olor a humedo. Lo que es corregible.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Nayibe Marina

Liked: Cleanliness, staff & service, amenities
Las pilas del control de la tv estában gastadas nunca pudimos ver la tele
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Hector Naren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicacion, para la localidad y en fin de semana esta bien la relacion precio calidad. Muy amable todo el personal. Almohadas muy incomodas ventilador de techo muy ruidoso
Stayed 1 night in Feb 2025
Verified

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buenas opción para estar cerca de lo principal

Es un hotel céntrico y con buen mantenimiento. La recepcionista nocturna muy amable y eficiente.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

noemi

Liked: Cleanliness
Lindo
Stayed 2 nights in Nov 2024