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Hotel Zaci

Property class: 3

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Photo gallery for Hotel Zaci

A hotel corridor with a central fountain, balconies, and potted plants. - Hotel Zaci (Valladolid)
A courtyard with a central lawn, surrounded by multi-story buildings with balconies and railings. - Hotel Zaci (Valladolid)
A multi-level hotel with a central swimming pool, balconies, and indoor seating areas. - Hotel Zaci (Valladolid)
A bed with a decorative towel arrangement in the shape of swans, orange pillows, and a bedside table with a lamp. - Hotel Zaci (Valladolid)
The entrance of Hotel ZACI with a sign above the door, a reception desk, and a sign for the ZAPATERIA restaurant. - Hotel Zaci (Valladolid)
Located close to Cathedral of San Gervasio and Casa de los Venados, Hotel Zaci provides a terrace, a garden, and a bar. The on-site international cuisine restaurant, La Carreta, offers breakfast and lunch. Guests can connect to free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Room options

View all photos for Double Room

A hotel room with two beds, each with a pink and beige bedspread, and matching pillows. There is a small table between the beds, and a decorative hanging light fixture above it.

Double Room

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Triple Room

A hotel room with two beds, a ceiling fan, a floral-patterned bedspread, a painting of sunflowers, and a tiled floor.

Standard Triple Room

  • 16 sq m
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Premier Double Room

A hotel room with two beds, a ceiling fan, an air conditioner, and a window with curtains.

Premier Double Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Single Room, Ensuite

Two beds with matching headboards and pillows, a nightstand with a lamp, and a painting on the wall.

Standard Single Room, Ensuite

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Valladolid, Hotel Zaci is in the city center. Calzada de los Frailes and Convent de San Bernardino de Siena are notable landmarks, and the area's natural beauty can be seen at Cenote Zaci and Cenote Samula. Cathedral of San Gervasio and Casa de los Venados are two other places to visit that come recommended. Visit our Valladolid travel guide
Map
Calle 44 #191 x 37 y 39, Col. Centro, Valladolid, YUC, 97780

What's nearby

  • A historic church with two towers, a street with cars, and palm trees.
    Cathedral of San Gervasio
    2 min walk - 0.1 miles
  • A swimming pool with a glass floor, surrounded by yellow buildings and a stone wall.
    Casa de los Venados
    3 min walk - 0.2 miles
  • A natural cave entrance surrounded by lush greenery and rocks.
    Cenote Zaci
    10 min walk - 0.5 miles
  • A historic stone building with a central tower, arched walkways, and a well-maintained lawn.
    Convent de San Bernardino de Siena
    11 min walk - 0.6 miles
  • Calzada de los Frailes
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    108 min drive

Restaurants

  • Hosteria Del Marques
    4 min walk
  • Marquesitas El tío Batman
    3 min walk
  • Mesón del Marqués
    4 min walk
  • Agustin Gusto
    3 min walk
  • Los Portales
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Carreta

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 8 AM to 9 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Zaci have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–9 PM.

Is Hotel Zaci pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Zaci?

Check-in start time: 3 PM; Check-in end time: 6 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Zaci?

Check-out is at noon.

Where is Hotel Zaci located?

Located in the heart of Valladolid, this hotel is within a 5-minute walk of Cathedral of San Gervasio, Calzada de los Frailes, and Casa de los Venados. Convent de San Bernardino de Siena and Cenote Zaci are also within 15 minutes.

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Reviews

Hotel Zaci Reviews

7.4

Good

8.0

Cleanliness

8.6

Location

7.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 85 out of 270 reviews
Rating 8 - Good. 95 out of 270 reviews
Rating 6 - Okay. 42 out of 270 reviews
Rating 4 - Poor. 20 out of 270 reviews
Rating 2 - Terrible. 28 out of 270 reviews

Reviews

Verified review

8/10 Good

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with shops nearby. Property has parking and the pool area was nice and clean. Room doesn't include a small refrigerator neither hand towels.
Stayed 1 night in May 2026
Verified review

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location of Hotel Zaci! Easy access to the square, touring, and shopping. Hotel is very clean. Some confusion around breakfast and if they were serving or not.
Stayed 2 nights in Jan 2024
Verified review

4/10 Poor

Jo

Disliked: Amenities, property conditions & facilities
Gardens and pools and restaurant were nice, they tried to re-create a little piece of jungle on the edge of the city. However, based on the high price of the rooms, we expected luxury accommodations, which it is most definitely NOT. Stick and thatch bungalows provided no barrier from the noisy environment. We didn’t sleep at all because of traffic noises, barking dogs, and loud music all night long. The room are so basic, not even a comfortable chair nor drinking glasses in the room. Very minimal bathrooms. Difficult stairs to upper units. We had booked for two nights, but left after one, because we felt that we literally had been camping….NOT what we had expected. They were adamant about not giving a refund, so we will take it up with credit card company. Their room charges are ridiculous….we paid six times what we paid for any other nice hotel rooms on our trip. Would NOT recommend for older people. Also you can pay a daily fee to use the underground pools, and not have to sleep there.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an affordable place to stay in the heart of valladolid. I can’t wait to go back
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2022
Verified review

8/10 Good

rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like where is the property, everything very close to downtown!!
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very pretty atmosphere. So easy to access all areas of Vallodolid. Very clean in all public areas and rooms.
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient location. There are a lot of different things to do around this city.
Stayed 4 nights in Aug 2022
Verified review

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Very little English spoken.
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Nelson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very run down and it is dirty. The staff is noisy, yelling all over the place. I found the front desk staff very rude at check-in time when I asked whether I could use the bathroom. Stay clear of this place if you can.
Stayed 1 night in Dec 2022
Verified review

6/10 Okay

Cameo

Liked: Staff & service
Pro: location is good, nice open courtyard, wifi, comfortable bed, hot water was ok but not that warm. Con: rooms are dark and noisy, our toilet did not work we had to fill the garbage can with water and pour it into the bowl in order to flush it, the drain pipes in the shower really smelt awful, window open in bathroom for venting that you cannot shut.
Verified review

2/10 Terrible

Wayne

Liked: Cleanliness
If you reading this review let me strongly suggest - find another hotel!! As the reviews have noted, it’s not worth the headache. Shortly after check in we learned there was NO internet, NO pool, NO drinkable water, and NO hot water! I understand the pool has been closed for a long time. The hotel should have notified us before we arrived. I don’t appreciate being taken advantage of. What good are pictures and hotel information on Orbitz if they are all lies??! Though we paid a hefty amount for this hotel you would think they are scrounging for their last peso. The only two chaise lounges by the closed pool are in desperate need of repair. There is a nice sun deck on the second floor however there is not one chair, table, umbrella, or chaise to be found. There was a water cooler but unfortunately it was broken. The hotel should have left us a ten cent bottle of water in our room since there was no drinkable water. And for Heavens sake leave a hand towel by the sink! Two of the four days there was NO HOT WATER!!! No warm water!!! Just what were we paying for??? It was like staying in an abandoned hotel. Dear Hotel Management - don’t belittle me by offering some kind of lame apology. Apologizing does nothing! You not only cheated my family and I out of money but you really hurt our vacation. You should have been up front with regard to your closed pool and other issues. I can only hope you contact us returning some of our money!!!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Eduardo

Buena ubicación, limpio, personal amable.
Stayed 1 night in May 2026
Verified review

8/10 Good

Aida Elizabeth

Es un hotel Para pasar la noche nada mas no tine secadora de pelo el Restaurante no abrió hoy
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rene

Liked: Cleanliness
Si
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremadamente austero, muy sucio.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Wilma

Liked: Cleanliness, amenities, property conditions & facilities
La habitación excelente limpia y comoda , solo nos toco televisión con pocos canales , la atención excelente tuvimos que una de las habítaciones aun no estaba limpia cuando se entrego y tuvimos que esperar un poco pero todo excelente
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Vania

Es un hotel muy bonito, limpio y las recámaras a gusto. Recepción muy buena, y económico.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Mayela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel el muy buena ubicación ! Solo que al llegar no encontraban la reserva ! Pero todo bien, el desayuno, muy rico, muy bonito y limpio el hotel !
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Kenia

Liked: Cleanliness, amenities, property conditions & facilities
Personal muy amable, todos los dias el cuarto limpio, camas muy comodas, el precio.
Stayed 3 nights in Jan 2026
Verified review

4/10 Poor

Andrea

Disliked: Amenities, property conditions & facilities
El hotel no cuenta con infraestructura actualizada, se escucha el ruido del exterior y no deja descansar, no hay conectores de electricidad en la habitación, tampoco habia toalla de manos, el wifi estaba tan lento que no cargaba nada. Solo la ubicación es céntrica, pero podria invertirse un poco más y encontrar otro lugar.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent emplacement. Littéralement à 1 minute de marche du terminus ADO et 3 minutes du parc central. Un peu vieillot mais très charmant. La réceptionniste a été très gentille avec nous et nous a indiqué tous les endroits à visiter.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities
HABITACION LIMPIA, COLCHON CÓMODO, CHECK INN RAPIDO.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

María Diana

Liked: Cleanliness
Disliked: Staff & service, amenities
Cuando hice el check in, la recepcionista me tuvo como 40 minutos insistiendo que me habian entregado las llaves, el cuarto muy viejo y no agarra el wifi salvo en recepcion
Stayed 1 night in Nov 2025