Beautiful setting, but disappointing service for a 4-star hotel.
The hotel has a beautiful location, a stunning view over western Sicily and pleasant facilities. Unfortunately, the overall experience was far below what we expected from a 4-star property.
We were told at reception that the tap water was not drinkable, but there was no clear warning in the bathroom or near the tap. When we asked for free drinking water, we were told the only options were paid bottles from the minibar or bar.
Breakfast was the biggest disappointment. It was paid as part of our room package, but the quality and variety were extremely weak: industrial pastries that did not taste fresh, poorly cooked boiled eggs, average scrambled eggs, dry bacon, industrial juices, no fresh juice, and fruit that was not ripe, cut or well presented. Having stayed in much cheaper hotels, this was one of the worst breakfasts I have experienced.
The restaurant was basic, with average service and food that did not feel properly cooked. The daytime bar was disappointing too: limited drinks menu, no fresh juices, high prices for the quality, staff often absent, and long waits for simple orders.
Snacks were only available from 11:00 to 14:00, with nothing in the afternoon. The Wi-Fi was unstable, with uneven coverage and weak signal near the pool. In the room, there were only three hangers for two people, and the hairdryer barely worked and was poorly fixed to the wall.
Beautiful setting, but not 4-star level.