2/10
I booked this hotel because they advertised an indoor pool. Only after I paid And they emailed a confirmation did they mention the pool is closed. I immediately Tried to reach out to cancel the booking but the reception was also closed. I then contacted Hotels.com who said I could only cancel through their reception but this was impossible since the reception was closed. I’ve called and emailed with no reply.
Molly
Stayed 1 night in Dec 2024