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JR East Hotel Mets Utsunomiya

Property class: 3

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Photo gallery for JR East Hotel Mets Utsunomiya

A modern hotel with a prominent glass tower and multiple floors. - JR East Hotel Mets Utsunomiya (Utsunomiya)
A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains. - JR East Hotel Mets Utsunomiya (Utsunomiya)
A reception area with a wooden counter, a ticketing machine, and a luggage storage box. - JR East Hotel Mets Utsunomiya (Utsunomiya)
A long, narrow hallway with carpeted floors and walls, leading to a door at the end. - JR East Hotel Mets Utsunomiya (Utsunomiya)
A lobby with seating areas, a reception desk, and a wall with framed items. - JR East Hotel Mets Utsunomiya (Utsunomiya)
You can look forward to dry cleaning/laundry services, a gym, and 4 restaurants at JR East Hotel Mets Utsunomiya. Guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

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Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Universal Twin Room For Single Use -smoking

A hotel room with a large bed, a sofa, a TV, and a desk.

Universal Twin Room For Single Use -smoking

  • Sleeps 1
  • 2 Twin Beds
  • Free wired internet

View all photos for Universal Twin Room -smoking

A hotel room with a large bed, a sofa, a TV, and a desk.

Universal Twin Room -smoking

  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Universal Twin Room For 3 People -smoking

A hotel room with two beds, a desk, a chair, a flat-screen TV, and a large window.

Universal Twin Room For 3 People -smoking

  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Single Room, Non Smoking (For 1 Guest)

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Single Room, Non Smoking (For 1 Guest)

9.4 out of 10
Exceptional
(29 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Single Room, Non Smoking (For 2 Guests)

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Single Room, Non Smoking (For 2 Guests)

9.2 out of 10
Wonderful
(16 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Deluxe Single Room, Non Smoking (For 1 Guest)

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Deluxe Single Room, Non Smoking (For 1 Guest)

8.0 out of 10
Very good
(3 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Twin Room, Non Smoking (For 1 Guest)

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Twin Room, Non Smoking (For 1 Guest)

  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Twin Room, Non Smoking (For 2 Guests)

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Twin Room, Non Smoking (For 2 Guests)

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Twin Room, Non Smoking (For 3 Guests)

A hotel room with three beds, a desk, a chair, and a television.

Twin Room, Non Smoking (For 3 Guests)

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free wired internet

View all photos for Deluxe Twin Room, Non Smoking (For 1 Guest)

A hotel room with a bed, two bedside tables, a TV, a seating area with a table and chairs, and a wardrobe.

Deluxe Twin Room, Non Smoking (For 1 Guest)

  • 28 sq m
  • Sleeps 2
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Deluxe Twin Room, Non Smoking (For 2 Guests)

A hotel room with a bed, two bedside tables, a TV, a seating area with a table and chairs, and a wardrobe.

Deluxe Twin Room, Non Smoking (For 2 Guests)

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Residential Twin Room, Non Smoking (For 1 Guest)

Two water bottles with labels on a round wooden table.

Residential Twin Room, Non Smoking (For 1 Guest)

  • 37 sq m
  • Sleeps 2
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Residential Twin Room, Non Smoking (For 3 Guests)

A hotel room with three beds, a desk, a chair, a TV, and a window with curtains.

Residential Twin Room, Non Smoking (For 3 Guests)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free wired internet

View all photos for Residential Twin Room, Non Smoking (For 2 Guests)

Two water bottles with labels on a round wooden table.

Residential Twin Room, Non Smoking (For 2 Guests)

9.6 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Double Room, Non Smoking (For 1 Guest)

A hotel room with a bed, a desk, a chair, a nightstand, and a window with curtains.

Double Room, Non Smoking (For 1 Guest)

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Double Room, Non Smoking (For 2 Guests)

A hotel room with a bed, a desk, a chair, a nightstand, and a window with curtains.

Double Room, Non Smoking (For 2 Guests)

7.0 out of 10
Good
(2 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Concept Double Room, Non Smoking (For 1 Guest)

A hotel room with a bed, a flat-screen TV mounted on the wall, a bedside table, and a power outlet.

Concept Double Room, Non Smoking (For 1 Guest)

  • 34 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Concept Double Room, Non Smoking (For 2 Guests)

A hotel room with a bed, a flat-screen TV mounted on the wall, a bedside table, and a power outlet.

Concept Double Room, Non Smoking (For 2 Guests)

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Residential Twin Room, Non Smoking (For 4 Guests)

A hotel room with two beds, a desk, a television, and a large window with curtains.

Residential Twin Room, Non Smoking (For 4 Guests)

10.0 out of 10
Exceptional
(5 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds
  • Free wired internet

About the neighborhood

Kawamukocho, a neighborhood in Utsunomiya, is home to JR East Hotel Mets Utsunomiya. Shinohara House and Tochigi Prefectural Museum of Fine Arts are cultural highlights, and some of the area's activities can be experienced at Hachimanyama Park and Igashira Park. Tochigi Prefectural Museum and Tochinoki Family Land are also worth visiting. Guests appreciate the hotel's convenience to public transportation: Utsunomiya Station East is 11 minutes by foot and Higashi-Shukugo Tram Stop is 12 minutes. Visit our Utsunomiya travel guide
Map
1-23 Kawamuko-cho, Utsunomiya, Tochigi, 321-0965

What's nearby

  • Shinohara House
    2 min walk - 0.1 miles
  • Utsunoiya Futaarayama Jinja Shrine
    15 min walk - 0.8 miles
  • Hachimanyama Park
    17 min walk - 0.9 miles
  • Utsunomiya Castle Ruins Park
    18 min walk - 1.0 mile
  • Utsunomiya Tower
    3 min drive - 1.1 miles

Getting around

  • Utsunomiya Station
    4 min walk
  • Utsunomiya Station East
    11 min walk

Restaurants

  • いろり庵きらく 宇都宮店
    5 min walk
  • 宇都宮餃子館
    3 min walk
  • 宇都宮みんみん
    1 min walk
  • 芭莉龍
    3 min walk
  • 味噌と餃子の店 青源
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (JPY 1,000 per night)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: JPY 1,600 for adults and JPY 1,600 for children
  • 4 restaurants

Things to do

  • Gym

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV
  • Pay movies

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 1600 for adults and JPY 1600 for children
  • Nearby parking fee: JPY 1000 per night (164 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is JR East Hotel Mets Utsunomiya pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at JR East Hotel Mets Utsunomiya?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JR East Hotel Mets Utsunomiya?

Check-out is at 11 AM.

Where is JR East Hotel Mets Utsunomiya located?

Located in Kawamukocho, this hotel is within 1 mi (2 km) of Shinohara House, Utsunoiya Futaarayama Jinja Shrine, and Hachimanyama Park. Orion Street and Utsunomiya Castle Ruins Park are also within 1 mi (2 km). Utsunomiya Station is only a 4-minute walk and Utsunomiya Station East is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JR East Hotel Mets Utsunomiya Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

8.8

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 638 out of 1000 reviews
Rating 8 - Good. 262 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 10 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Toshiko

Clean room, friendly staffs and easy access to shops.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Bliss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located adjacent to the train station and many shopping areas. A supermarket is in the building and several coffee shops are an easy walk away.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Bhuwan

Liked: Cleanliness, staff & service, property conditions & facilities
perfect location and friendly staff had a nice stay
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, property conditions & facilities
great staff and nice breakfast. Comforting room and lounge
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Hak Kwong

Liked: Staff & service, amenities, property conditions & facilities
Conveniently located; efficient check-in; spacious room; helpful staff
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Get the breakfast - it's very good, especially the japanese option
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfortable & clean. Excellent breakfast.
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities
Large room with a sofa.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hotel I always use when traveling on business. The hotel is clean and comfortable.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Naoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the breakfast buffet. Great selections of food for the price. Workers were really nice too. Will definitely stay there again next time.
Stayed 5 nights in Jun 2024
Verified review

8/10 Good

Aivie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location

Location is convenient. Hotel is good, no complain.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Utsunomiya station with easy access to train and bus. Many good restaurants within walking distance.
Stayed 9 nights in Aug 2024
Verified review

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is so convenient. Step off the train and virtually right into the hotel. Our room was very comfortable. My only ceitisims that the room lights are quite dim and all of them on one switch. Staff were always friendly and helpful. This was our final stay in Jaoan and it was most enjoyable.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and good amenities. Recommended for anyone travelling to Tochigi prefecture needing a place with accessible transportation options.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for convenience for the Moto GP in Motegi. The hotel is attached to the train station and a shopping mall. The Motegi coaches pick up at the back of the hotel so very convenient. Breakfast had some western food available. Would have been nice to have coffee or black tea available in rooms.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Crina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for money

Excellent value for this hotel. It was clean, comfortable, rooms well sized, great shower, great location. I had breakfast there and it was very nice. The business lounge could do with some improvements e.g. coffee, tea, snacks available and some more tables where to sit and work.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Jean

Liked: Property conditions & facilities

Great location. Great stay.

Front desk service was excellent. Only complaint I would have is the pillows are too flat. The mattress is hard but I didn’t have any problem sleeping on it. The bathroom amenities were wonderful. I would stay here again for sure.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Shuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed residence room which has a small sink, refrigerator and even washing machine. It was very quiet even right next to a train station. We love it and would love to come back
Stayed 4 nights in Jun 2024
Verified review

6/10 Okay

Kimihiro

Liked: Property conditions & facilities, room comfort

Recommend for train lovers

Assigned in the room where we could enjoy and admire the views of Shinkansen train passing by right beside our room window. It was not noisy at all.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Tin Hing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I have ever lived in Utsynomiya. I visit to Utsynomiya once a year, and it is hardly find an affordable while comfortable hotel. Finally, I am able to find one. Highly recommend this hotel. I stayed in this hotel for three nights. Room is spacious.The hotel itself is convenient as it is located nearby the JR station. Staff are helpful and polite. There are many options in the breakfast buffet. I will choose to stay here again.
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Kalyani

Liked: Cleanliness, staff & service
Great Location and good amenities. Our room (406) had a very weird layout with the bed against the wall which made it impossible for the second person to get off the bed without disturbing the other. Also, had to go up a step to get into the toilet. Not sure how other rooms are configured.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Convenience Convenience Convenience

The location of the hotel is perfect. Everywhere is walkable, with a variety of different shops and restaurants around. The check in and check out service needs improvement, as I would prefer staff to assist with the process and not rely on a full self service. The coin laundry is also easy to use, but probably not enough for the amount of rooms. Would be good if the TV could check the status of the laundry cycle. Other than that, would recommend this hotel if you visit Utsonmiya.
Stayed 1 night in Mar 2024
Verified review

4/10 Poor

Yuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was quite spacious and clean. I liked the shower head which I could adjust the angle by 10 degrees each. The negative part is that they got my name wrong, as I only had my name in alphabet in Expedia, and the hotel changed it to Japanese the wrong way, and also the floor and wall of the room is thin, I could hear the footsteps of the floor above like they were doing judo.
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Conveniently Located

This hotel is within walking 5 minute distance from the key public transport within Utsonmiya. From the JR station, to the light rail and key buses. You can enter the hotel directly through the station or the ground level. There are also some department stores directly across road. The service though, needs some improvement. For example, the check in system promotes self service. Even though 2-3 staff at the counter, they cannot check any one in, but instead guide you to the machines. There also know limited English, in particular when you are trying to ask them to clear the laundry machines via the phone. Saying that, the hotel is very clean and looked quite new. Will recommend people to stay.
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

Emily

Liked: Cleanliness, amenities
I chose this hotel because I wanted to stay at a somewhat decent hotel close to the train station. It was very convenient since it was literally at the train station and close to many shops and restaurants. The room was quite small and had no bells and whistles, but it's what I expected. The room was clean which was most important to me. My only complaint about the room was that there were only two pillows — one for me and one for my husband. So, sleeping wasn't very comfortable. In terms of the staff, I felt like they did their job but I didn't get the type of customer service that I was used to at other hotels where I stayed in Japan. This is why I rated it as average. The highlight of this hotel, however, was that there is a nice , roomy lounge area. It was perfect since I had family visiting and I obviously couldn't host in my room. Coffee was also available in the lounge.
Stayed 1 night in Oct 2024