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Holiday Inn Express & Suites Utica by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express & Suites Utica by IHG

A hotel lobby with a reception desk, seating area, and a TV mounted on the wall. - Holiday Inn Express & Suites Utica by IHG (Utica)
A hotel room with a sofa, two beds, a table, and a patterned carpet. - Holiday Inn Express & Suites Utica by IHG (Utica)
A hotel room with a large bed, a desk with a chair, a television, a sofa, and a window with curtains. - Holiday Inn Express & Suites Utica by IHG (Utica)
A hotel with a covered entrance, a landscaped area with small trees, and a clear sky. - Holiday Inn Express & Suites Utica by IHG (Utica)
A compact kitchenette with a microwave, kettle, and small refrigerator. - Holiday Inn Express & Suites Utica by IHG (Utica)
A free breakfast buffet, a free manager's reception, and a firepit are just a few of the amenities provided at Holiday Inn Express & Suites Utica by IHG. In addition to laundry facilities and an outdoor entertainment area, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds (Communication, Accessible Tub)

A hotel room with two beds, a desk, a chair, a TV, and a red carpet.

Standard Room, 2 Queen Beds (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Communication Accessible)

A hotel room with two beds, a desk, a chair, a TV, and a red carpet.

Standard Room, 2 Queen Beds (Communication Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 2 Queen Beds

A hotel room with a sofa, a bed, a nightstand, a lamp, a framed picture on the wall, and a patterned carpet.

Single Room, 2 Queen Beds

9.0 out of 10
Wonderful
(16 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

A hotel room with a bed, desk, chair, TV, and a mirror.

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a sofa, a bed, a nightstand, a lamp, a framed picture on the wall, and a patterned carpet.

Suite, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, desk, chair, TV, and a mirror.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

A hotel room with a sofa, a bed, a nightstand, a lamp, a framed picture on the wall, and a patterned carpet.

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room

A bed with white bedding and two pillows.

Standard Room

9.6 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Classic Single Room, 1 King Bed (Communication, Accessible Tub)

A hotel room with a sofa, a bed, a nightstand, a lamp, a framed picture on the wall, and a patterned carpet.

Classic Single Room, 1 King Bed (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a red carpet.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(37 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Utica, Holiday Inn Express & Suites Utica by IHG is in the city center and near a train station. Stanley Theater and Oneida County Historical Society are local landmarks, and some of the area's attractions include National Distance Running Hall of Fame and Utica Children's Museum. Looking to enjoy an event or a game while in town? See what's happening at Utica Memorial Auditorium or Utica Tennis Center. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails. Visit our Utica travel guide
Map
23 Wells Ave, Utica, NY, 13502

What's nearby

  • Adirondack Railway Utica Station
    13 min walk - 0.7 miles
  • North Utica Shopping Center
    16 min walk - 0.9 miles
  • Utica Memorial Auditorium
    18 min walk - 1.0 mile
  • Stanley Theater
    8 min drive - 1.6 miles
  • Saranac Brewery
    9 min drive - 1.8 miles

Getting around

  • Utica Station
    15 min walk
  • Rome, NY (RME-Griffiss Intl.)
    18 min drive

Restaurants

  • McDonald's
    4 min walk
  • Dunkin'
    5 min walk
  • O'Scugnizzo Pizzeria
    3 min drive
  • Starbucks
    5 min walk
  • Utica Coffee Roasting
    14 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business center
  • 336 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 on-site accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laundry detergent
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites Utica by IHG have a pool?

Yes, this property has a pool. Pool access is from 7:00 AM–10:00 PM.

Is Holiday Inn Express & Suites Utica by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Utica by IHG?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Express & Suites Utica by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Utica by IHG located?

Located in the heart of Utica, this hotel is within 1 mi (2 km) of Erie Canal, Utica Children's Museum, and Adirondack Railway Utica Station. National Distance Running Hall of Fame and North Utica Shopping Center are also within 1 mi (2 km). Utica Station is 15 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Utica by IHG Reviews

8.8

Excellent

9.0

Cleanliness

8.2

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 567 out of 989 reviews
Rating 8 - Good. 287 out of 989 reviews
Rating 6 - Okay. 71 out of 989 reviews
Rating 4 - Poor. 28 out of 989 reviews
Rating 2 - Terrible. 36 out of 989 reviews

Reviews

Verified review

8/10 Good

Mary-Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows and bed were amazing!!! So comfortable I would stay again and again just for that! The only thing I can say would be to put in some black out curtains or something to block some of that early morning light and the city lights at night.
Stayed 5 nights in Aug 2026
Verified review

6/10 Okay

Jonathan

Liked: Staff & service, amenities
Location is good. Room was stuffy, a musty feel and smell. Bathroom conditioner and body wash were empty. Found that out when showering. Staff was nice. Breakfast buffet I was not impressed with, I know it’s a Buffett but this buffet the food did not taste good. Had eggs and sausages.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean hotel. Quite stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Quiet room near the elevator. I did request because my sister has trouble walking distances. Manager,Peter, was especially attentive. He brought cart for our luggage to the exit for us. He's a good example of how a business should operate. I will recommend
Stayed 1 night in May 2026
Verified review

10/10 Excellent

JEFFREY

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, reeeeeaasl comfy beds and friendly staff!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Jolene

Liked: Cleanliness, property conditions & facilities
Clean, very nice staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Chris

Liked: Cleanliness, staff & service
Staff was friendly and helpful
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
We were very impressed! Room was clean, staff was super friendly and amenities were great. Loved the coffee!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Michilene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, front desk very accommodating- we had a large family group.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Easy to get to and convenient location to restaurants and the bank center.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice sleep on bed comfortable
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice comfortable room, friendly staff, good pool.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jennifer

The hotel was so clean and the staff were wonderful. By far the best breakfast I have ever had from a hotel. The selection and quality of food was just phenomenal. I travel to Utica a couple times a year and will be booking here every time now!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to stay!

Clean, comfortable and excellent breakfast options included.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great , the room was clean .
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean and the staff were friendly and helpful.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, big suite, clean, friendly staff, breakfast very good
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for a stopover
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect and the staff was outstanding
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were wonderful and the room was clean and comfortable.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one nite on our way home from our east coast vacation. The room was okay, but it was very loud when doors closed close to our room. Breakfast was good.
Stayed 1 night in Oct 2025