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Holiday Inn Express & Suites Utica by IHG

2.5 star property
Holiday Inn Express & Suites Utica in a vibrant shopping district offers attentive staff, free breakfast, and relaxation amenities for a perfect stay.

Choose dates to view prices

Travelers find genuine hospitality at this IHG Hotel where mornings start with a free breakfast buffet. After exploring the shopping district, guests can relax by the firepit, swim in the pool, or visit the nearby health club with everything needed for a comfortable stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds (Communication, Accessible Tub)

Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room, 2 Queen Beds (Communication, Accessible Tub)

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Eco-friendly toiletries
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Room amenity

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Room amenity

Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(34 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
23 Wells Ave, Utica, NY, 13502

What's nearby

  • Utica Children's Museum - 8 min walk - 0.5 miles
  • North Utica Shopping Center - 16 min walk - 0.9 miles
  • Utica Memorial Auditorium - 18 min walk - 1.0 mile
  • Saranac Brewery - 4 min drive - 3.2 miles
  • Stanley Theater - 5 min drive - 3.8 miles

Getting around

  • Utica Station - 15 min walk
  • Hancock Intl. Airport (SYR) - 59 min drive

Restaurants

  • ‪Utica Coffee Roasting - ‬14 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Dunkin' - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Babe's at Harbor Point - ‬6 min walk

About this property

Holiday Inn Express & Suites Utica by IHG

Hotel in a shopping district
At Holiday Inn Express & Suites Utica by IHG, you can look forward to a free breakfast buffet, a free manager's reception, and a firepit. In addition to laundry facilities and an outdoor entertainment area, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Additional perks include:
  • Swimming pool
  • Free self parking
  • Access to a nearby health club, express check-out, and express check-in
  • A banquet hall, an elevator, and a gift shop
  • Guest reviews say great things about the helpful staff
Room features
All 75 rooms include comforts such as air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with eco-friendly toiletries and hair dryers
  • LED TVs with premium channels
  • LED light bulbs, refrigerators, and microwaves

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  • Breakfast included
  • Pet friendly
  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business center
  • 336 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laundry detergent
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Utica
Holiday Inn Express Utica
Utica Holiday Inn Express
Holiday Inn Express Utica Hotel
Holiday Inn Express Suites Utica

Frequently asked questions

Does Holiday Inn Express & Suites Utica by IHG have a pool?

Yes, this property has a pool. Pool access is from 7:00 AM–10:00 PM.

Is Holiday Inn Express & Suites Utica by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Utica by IHG?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Express & Suites Utica by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Utica by IHG located?

Located in the heart of Utica, this hotel is within 1 mi (2 km) of Utica Children's Museum, Adirondack Railway Utica Station, and National Distance Running Hall of Fame. North Utica Shopping Center and Utica Marsh Wildlife Management Area are also within 1 mi (2 km). Utica Station is 15 minutes by foot.

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Reviews

Holiday Inn Express & Suites Utica by IHG Reviews

8.8

Excellent

9.0

Cleanliness

8.2

Location

9.0

Staff & service

8.8

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 534 out of 946 reviews
Rating 8 - Good. 283 out of 946 reviews
Rating 6 - Okay. 69 out of 946 reviews
Rating 4 - Poor. 25 out of 946 reviews
Rating 2 - Terrible. 35 out of 946 reviews

Reviews

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Easy to get to and convenient location to restaurants and the bank center.
Stayed 1 night in Oct 2025

8/10 Good

Paula

Liked: Amenities, property conditions & facilities
Place was easy to get to. Clean, not too dated. Handicapped room was easy to acess with a roll in shower. Very nice. Staff were friendly and informative. Buffet breakfast was average. Not too many choices. Overall a good place to stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

The hotel was so clean and the staff were wonderful. By far the best breakfast I have ever had from a hotel. The selection and quality of food was just phenomenal. I travel to Utica a couple times a year and will be booking here every time now!
Stayed 2 nights in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one nite on our way home from our east coast vacation. The room was okay, but it was very loud when doors closed close to our room. Breakfast was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Michilene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, front desk very accommodating- we had a large family group.
Stayed 1 night in Jun 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice comfortable room, friendly staff, good pool.
Stayed 1 night in May 2025

10/10 Excellent

Josh

Great place to stay and friendly staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Mar 2025

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
We picked it because close to Empire State Trail as we go from Buffalo to Albany and that they allow us to bring bikes into our rooms. Breakfast good, staff friendly
Stayed 1 night in Jun 2025

10/10 Excellent

mary

Liked: Cleanliness, amenities, property conditions & facilities
The gentleman at check was very nice and personable. Staff was pleasant, allowing us to use the restaurant area to gather our large group. Would definitely recommend this hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great , the room was clean .
Stayed 1 night in Apr 2025

2/10 Terrible

Noah

Disliked: Cleanliness, amenities, property conditions & facilities
Paid for two queen beds to be told they only have doubles ,bathroom was gross had smeared poop where the toilet paper is and shower was full of mold, also had dead bugs near the head of the bed between the carpet and wall base. If i could have gotten a refund i would have left.Room overall was gross and dirty and not well up kept. I went down to see if i could move to a different room stood at the front desk for about 15 minutes with noone insight so i returned to the room i was checked into. At check out same thing noone was around to complain to i left my key cards on the desk. I usually dont have this type of experience at a hotel and at first it seemed great i was greeted by a guy named peter i believe and he was great he checked me in and gave me a quick run down but unfortunately his shift was done at 3pm and i was checking in at 3pm so i wasnt able to go back down to discuss my concerns with him and im sure he would have taken care of it for me but whoever was in after him were MIA.
Stayed 1 night in Dec 2025

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Very clean and an overall good experience. Thank you for having a gluten-free option for breakfast.
Stayed 1 night in Jun 2025

6/10 Okay

Ben

Liked: Staff & service
Disliked: Property conditions & facilities

Needs Updating

Needs updating and more thorough cleaning. Breakfast was good and staff was very friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were wonderful and the room was clean and comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Very clean and relaxing
Stayed 1 night in Apr 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the new chargers for my car (Tesla) that are on property. This is why I will continue to choose this hotel when I travel.
Stayed 1 night in May 2025

8/10 Good

Alissia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price. Would definitely stay here again. Only thing that could be improved is the beds ... mattresses were quite hard
Stayed 2 nights in Apr 2025

10/10 Excellent

Thomas

Liked: Amenities
Great hotel, good central location
Stayed 1 night in Oct 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Oct 2022

8/10 Good

Vanessa

Liked: Cleanliness, staff & service
Rooms are average, what you expect from a mid priced hotel. Breakfast was good, the one quirk is they don't have oatmeal(they usually have packets but didn't have any one of the days we were there) The gym was the most lacking feature. It's a NON air conditioned room that's just big enough to hold a bike, treadmill, and elliptical(Which wasn't working). They advertise it's near a rail trail, but the section we walked near the locks was REALLY isolated, definitely not somewhere to go alone.
Stayed 2 nights in Aug 2025

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean and the staff were friendly and helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for event attendance and the helpfulness of the staff to accommodate a special delivery. They were awesome
Stayed 2 nights in Mar 2025
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