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Best Western Gateway Adirondack Inn

Property class: 2.5

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Photo gallery for Best Western Gateway Adirondack Inn

A modern kitchen with wooden cabinets, a microwave, and a dining area with a table and chairs. - Best Western Gateway Adirondack Inn (Utica)
A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains. - Best Western Gateway Adirondack Inn (Utica)
A hotel room with a flat-screen TV, a microwave, a refrigerator, a desk, a chair, and a wall-mounted artwork. - Best Western Gateway Adirondack Inn (Utica)
A conference room with tables and chairs, a large window, and a wall-mounted light fixture. - Best Western Gateway Adirondack Inn (Utica)
A reception area with a counter, two sofas, a small table, and a bench. - Best Western Gateway Adirondack Inn (Utica)
You can look forward to a free breakfast buffet, laundry facilities, and a gym at Best Western Gateway Adirondack Inn. Free WiFi in public areas and a business center are available to all guests.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A modern hotel room with a large bed, bedside lamps, a nightstand with a drawer, a wall-mounted artwork, and a bathroom visible through an open door.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, two bedside lamps, a chair, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

A hotel room with a bed, bedside tables, a chair, a desk, and a window.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A modern hotel room with a large bed, bedside lamps, a wooden headboard, a wall-mounted artwork, and a walk-in closet.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

A hotel room with two beds, a sofa, a lamp, and a window with a view.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a large window with curtains, a standing lamp, and a wall-mounted air conditioner.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Studio, Executive Room, Cooking Tops, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2
  • 1 King Bed

Suite-1 King Bed, Non-Smoking, Sofabed, Kitchenette, Wi-Fi

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Located in Utica, Best Western Gateway Adirondack Inn is near a train station. Stanley Theater and Oneida County Historical Society are local landmarks, and some of the area's attractions include National Distance Running Hall of Fame and Utica Children's Museum. Adirondack Railway Utica Station and Munson Williams Proctor Arts Institute are also worth visiting. Visit our Utica travel guide
Map
175 N Genesee St, Utica, NY, 13502

What's nearby

  • North Utica Shopping Center
    13 min walk - 0.7 miles
  • Adirondack Railway Utica Station
    16 min walk - 0.9 miles
  • Utica Memorial Auditorium
    5 min drive - 2.9 miles
  • Munson Williams Proctor Arts Institute
    7 min drive - 3.4 miles
  • Stanley Theater
    7 min drive - 3.6 miles

Getting around

  • Utica Station
    15 min walk
  • Hancock Intl. Airport (SYR)
    54 min drive

Restaurants

  • Brooklyn Pickle Utica
    3 min drive
  • Rosso Verde
    4 min drive
  • The Tram
    3 min drive
  • McDonald's
    2 min walk
  • Dunkin'
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night (maximum USD 100 per stay), plus a one-time cleaning fee of USD 200.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night (maximum USD 100 per stay) plus USD 200.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Frequently asked questions

Is Best Western Gateway Adirondack Inn pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 25 per pet, per night. A cleaning fee of USD 200.00 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Gateway Adirondack Inn?

Check-in begins at 3:00 PM.

What time is check-out at Best Western Gateway Adirondack Inn?

Check-out is at 11 AM.

Where is Best Western Gateway Adirondack Inn located?

Situated in Utica, this hotel is within 1 mi (2 km) of Erie Canal, North Utica Shopping Center, and Utica Children's Museum. Adirondack Railway Utica Station and National Distance Running Hall of Fame are also within 1 mi (2 km). Utica Station is 15 minutes by foot.

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Reviews

Best Western Gateway Adirondack Inn Reviews

7.4

Good

7.8

Cleanliness

7.6

Location

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 245 out of 911 reviews
Rating 8 - Good. 323 out of 911 reviews
Rating 6 - Okay. 186 out of 911 reviews
Rating 4 - Poor. 83 out of 911 reviews
Rating 2 - Terrible. 74 out of 911 reviews

Reviews

Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff is at the front desk if you need anything, they have breakfast for you and the air conditioning is wonderful you can adjust the setting for cooler/ warmer
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay before heading up to the Adirondacks. very clean and staff was friendly. room was larger than expected and air conditioning was great!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

noelle angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and helpful
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we stayed there it was the weekend of the Boilermaker 15k and we were not aware of how many people show up for this!! The only issue was a vent/fan outside our room ran & rattled one night; otherwise the room was clean and the staff was nice & helpful. I would stay there again.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
I was only there for one night during travels but I found it to be a great place to stop. My room was comfortable and clean and the staff that I interacted with were great. I had my two small dogs and there is a lot of space to walk them. I also appreciated that they put me in an end room so it was very easy to get in and out with the dogs.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Was only there one night, but the room was clean, the staff was polite the breakfast was good
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both hot and cold foods were offered for breakfast. The staff was friendly. The beds were comfy. The fridge also had a small freezer. I was disappointed there wasn't a workout room, as advertised, but over all, very pleased. Plenty of places to eat all around the hotel too.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a large convention staying on the property and I couldn’t hear a sound from inside the room. The staff was so helpful and friendly, I would definitely stay again! Everything was clean and bright, there was an iron, refrigerator, the pillows were sooo comfortable. I was able to park right outside the room, there were veni g machines and ice nearby. I didn’t get a chance to enjoy the breakfast but it sounded good—maybe next time!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, staff & service
Room clean. Outer hallways need attention. Older bldg. Someone arrived at 1:30 in the morning and you could hear every the loud talking. Ok for a one night stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The room and parking lot felt safe.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very clean. Also beds super comfy. The breakfast was good 👍
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that we were on the ground floor, first of all because my husband has dementia and also uses a walker. I had requested an accessible room which we had except there was no way he could take a shower when he would have to step over a bathtub wall. The bed was very comfortable and all the room features were great. When he went into the bathroom it was very hard to maneuver the location of the door from the toilet to the sink, but we made it work. We did notice that the bottom of our shoes, socks and feet were covered with a black dust, which we needed to clean off with white wash cloths which was concerning. Otherwise we were please with the easy access to the train station for the Adirondack trip as well as restaurants. Your breakfast was fabulous and all employees were kind and gracious. Thank you
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was comfortable and clean staff was friendly
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Priced right for the value
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was good. Construction going on next door was a little noisy
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Clean. Great breakfast. Great people at the BW.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Great room...Great customer service...checking in was very nice and the night attendant was very helpful.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Sherilyn

Liked: Cleanliness, property conditions & facilities
Room was clean staff was nice. Only 4 star because it took some time to check in because system difficulties, and room was freezing cold and had to crank the heat just to be comfortable
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
It was nice...got a late check out! That was awesome. TV sounds was weird and the tub was filling up. Clean room and nice people to work with.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean quiet and staff was amazing
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, reasonably priced, comfortable and clean.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable bed.
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

LaLanna

Liked: Staff & service
Decent enough hotel. Staff was very, very nice and accommodating.
Stayed 2 nights in Nov 2024
Verified review

6/10 Okay

Diane

Liked: Amenities, property conditions & facilities
Older property. Nicely upgraded.beds were comfortable. The morning lady was very nice.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to stop for the night when traveling through the area.
Stayed 1 night in Apr 2024