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San Agustin Urubamba & Spa

Property class: 4

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Photo gallery for San Agustin Urubamba & Spa

A buffet table with various food items and a large vase of flowers. - San Agustin Urubamba & Spa (Urubamba)
A pool table in a room with a green wall, a bar area, and a television mounted on the wall. - San Agustin Urubamba & Spa (Urubamba)
A conference room with a long table, chairs, and a whiteboard. - San Agustin Urubamba & Spa (Urubamba)
A hotel with a central courtyard, multiple balconies, and a staircase connecting the floors. - San Agustin Urubamba & Spa (Urubamba)
A hotel room with a bed, bedside tables, a desk with a chair, a red rug, and a door. - San Agustin Urubamba & Spa (Urubamba)
You can look forward to free full breakfast, a terrace, and a firepit at San Agustin Urubamba & Spa. For some rest and relaxation, visit the sauna, and indulge in a massage or a manicure/pedicure. The on-site restaurant, Naranjachallo, offers breakfast, lunch, and dinner. In addition to a garden and a playground, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room

Minibar, in-room safe, WiFi (free), bed sheets

Triple Room

  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Double Room, 1 Double or 2 Twin Beds

Double Room, 1 Double or 2 Twin Beds | Minibar, in-room safe, WiFi (free), bed sheets

Double Room, 1 Double or 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room

Standard Triple Room | Minibar, in-room safe, WiFi (free), bed sheets

Standard Triple Room

  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds
  • Free WiFi

View all photos for Double Room Standard

A hotel room with a bed, bedside tables, a desk, a chair, a potted plant, and a door.

Double Room Standard

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double Room, 1 Double or 2 Twin Beds

A hotel room with two beds, a desk, a chair, and a table.

Double Room, 1 Double or 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Urubamba, San Agustin Urubamba & Spa is near a train station and in the mountains. Santuario del Senor de Torrechayoc and Iglesia de Urubamba are local landmarks, and the area's natural beauty can be seen at Urubamba River and Medialuna. Looking to enjoy an event or a game while in town? See what's happening at Estadio de Urubamba or Nogalpampa Stadium. Visit our Urubamba travel guide
Map
Av. Ferrocarril SN, Urubamba, Cusco, 84

What's nearby

  • Plaza de Armas
    3 min walk - 0.2 miles
  • Iglesia de Urubamba
    5 min walk - 0.3 miles
  • Santuario del Senor de Torrechayoc
    7 min walk - 0.4 miles
  • Estadio de Urubamba
    15 min walk - 0.8 miles
  • Nogalpampa Stadium
    18 min walk - 1.0 mile

Getting around

  • Ollantaytambo Station
    21 min drive
  • Alejandro Velasco Astete Intl. Airport (CUZ)
    93 min drive

Restaurants

  • Don Angel Inka Casona
    17 min walk
  • MIL
    22 min drive
  • Casa Colonial Restaurant & Bar
    6 min walk
  • The 14 Inkas
    7 min drive
  • El Huacatay
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Free full breakfast available daily 5:00 AM to 10:00 AM
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Naranjachallo

Things to do

  • Billiards/pool table
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's games
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at up to 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 20513278960

We should mention

This property does not have elevators
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
The seasonal pool will be open from January to December
Pool access available from 7:00 AM to 4:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does San Agustin Urubamba & Spa have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:00 AM–4:30 PM.

Is San Agustin Urubamba & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at San Agustin Urubamba & Spa?

Check-in start time: noon; Check-in end time: midnight.

What time is check-out at San Agustin Urubamba & Spa?

Check-out is at 10 AM.

Where is San Agustin Urubamba & Spa located?

Situated in a national park, this hotel is within a 10-minute walk of Plaza de Armas, Iglesia de Urubamba, and Santuario del Senor de Torrechayoc. Estadio de Urubamba and Nogalpampa Stadium are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

San Agustin Urubamba & Spa Reviews

7.8

Good

8.4

Cleanliness

7.2

Location

7.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 28 out of 82 reviews
Rating 8 - Good. 28 out of 82 reviews
Rating 6 - Okay. 15 out of 82 reviews
Rating 4 - Poor. 7 out of 82 reviews
Rating 2 - Terrible. 4 out of 82 reviews

Reviews

Verified review

2/10 Terrible

patel

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m not happy with staff service and behaviour. The location was good to stay but car parking issue and there was not any help in finding travel information and guideline
Stayed 7 nights in Nov 2024
Verified review

10/10 Excellent

Rchard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience. Hotel is fairly far from the town but it is a cheap (4 Soles) ride in by mototaxi.
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

WenHui

You pay what you get for i guess. I booked 2 rooms. One we found roaches, another, bathroom sink was clogged. But the whole resort is nice
Stayed 2 nights in Aug 2022
Verified review

4/10 Poor

Anders

Disliked: Property conditions & facilities, room comfort

Slidt hotel med venligt personale

Slidt motel med værelse fra 1970’erne! Sødt personale men urimeligt at forlange 30 $ for udtjekning kl 12.00!
Stayed 1 night in Jan 2024
Verified review

8/10 Good

MILAGRITOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cerca a la ciudad de Urubamba

El hotel está cerca a la ciudad y en general es bueno, el desayuno es limitado pero por el precio considero que está bien, el personal es atento; pero deben mejorar el área de la recepción que no se ve muy aseada y los servicios higiénicos de la misma se encuentran en el mismo estado. Las habitaciones son cómodas en general.
Stayed 4 nights in Jan 2022
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Sliten men fint
Stayed 7 nights in Jan 2020
Verified review

8/10 Good

Juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: El hotel es bonito, ubicado muy bien, el jardin es hermoso, el desayuno es perfecto Contras: Las almohadas soy muy altas, no tienen mas opciones de almohadas No ofrecen servicios o convenios con agencias de turismo
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for a peaceful sleep!

This was the quietest place we stayed in for our entire trip. This place is classy but a little out of the way.
Stayed 1 night in Apr 2019
Verified review

4/10 Poor

Pablo

Disliked: Staff & service, amenities, property conditions & facilities
No good place for rest, 5.30 am Chain saw starts working at few feets from the hotel. Call recepcion , nothing happend, same chain saw. Fire place is a scam.. they dont fire it , if they fire it they put light wood just up for 20 minutes. The pictures at expedia are much much better than the real thing. its a tourist trap!!
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es un lugar maravilloso

Las instalaciones son perfectas, tienen mucho cuidado con el aseo, el personal muy cálido y atento en todo momento y el desayuno es de reyes. Muy recomendable. Espero regresar pronto.
Stayed 3 nights in Sep 2018
Verified review

8/10 Good

Helmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel der Kette San Agustin, perfekt zur Erholung

Hotel der Kette San Agustin in Urubamba. Im Design einer Hacienda vor einigen Jahren gebaut, ca. 2 km vom Busbahnof entfernt. Viele Gruppengäste, mit Swimming Pool und guten Frühstück, perfekt, um einen Erholungstag einzulegen. Personal mehrsprachig.
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Brigida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bueno

Muy buel lugar, acigedor
Stayed 2 nights in Aug 2018
Verified review

8/10 Good

ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conforto, café da manhã e Wi-Fi, distante atrações

O hotel tem ótimas instalações, área ampla, quarto confortável, muito bom café da manhã e Wi-Fi. Confesso que não identifiquei o spa associado ao nome. Só identifiquei uma piscina fria. O ponto negativo que fica longe de tudo(transporte, atrações, supermercado).
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tania is amazing, she is very nice, warm, and helpful. Thank you for all you help.
Stayed 6 nights in May 2018
Verified review

6/10 Okay

JUAN RAMON

Liked: Room comfort

La oferta realmente no es oferta...!!!

El restaurante puede mejorar... hab de 500 soles a 150 soles en oferta... REALMENTE LA HABITACIÓN ES DE 150 SOLES...!!!
Stayed 3 nights in May 2018
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

No todo lo que brilla es oro...!!!

Y la chimenea...??? Puede mejorar el desayuno con productos locales y de calidad...
Stayed 3 nights in May 2018
Verified review

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in Urubamba

Great Hotel and the staff very helpful. We traveled with kids and they enjoyed the gardens and pool
Stayed 2 nights in May 2018
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice hotel, a little out of centre

The hotel itself was a pleasant surprise, with the room bigger and nicer than we had expected. Our room had a second door which opened directly onto the beautiful hotel garden. This is not some budget hostel, but a solid middle range hotel that seems to serve plenty of foreign tour groups. The breakfast was good, with a reasonable selection and a large, pleasant dining room. Cleanliness and condition of everything was very good. Be aware that the hotel is a few hundred metres out of the centre of Urubamba and that a night time walk into town might not be so appealing. Reception was helpful in booking a taxi for a local tour (without adding any hotel fee).
Stayed 1 night in May 2018
Verified review

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Une déception .

Bonjour, Nous sommes arrivés en milieu d’après-midi. L’acceuil fût assez froid. La piscine était vide, alors qu’on avait pris nos mallots de bain. Jacuzzi et sauna pas inclus dans le prix. Chambre spacieuse avec lit king size mais une tête de lit pas fixé au mur!! Pas de radiateur dans la chambre, ai dû telephoner 2 fois pour en avoir un. Pas de bouteille avec eau potable dans la chambre. Alors que l’eau du robinet n’est pas potable au Pérou. Dans tous les autres hotels on est accueilli avec petites bouteille d’eau. Impossible de manger dans salle de restaurant matin ou soir sans manteau. Tous les convives avaient mis leur manteau. Café imbuvable car recuit. Sinon bon petit déjeuner. Je suis heueuse que nous n’avons pas payé le prix plein. Nous avons été beaucoup mieux rerçus dans des hôtels beaucoup plus modestes.
Stayed 2 nights in May 2018
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Overall okay

Our room was nice, the grounds were beautiful, but it was further away from the city center than we thought. We were uncomfortable walking to other restaurants (streets aren't lit at night, at it was further than we'd prefer especially if we had any alcohol with dinner). Everyone in the restaurant was very kind. The front desk helped with contacting transportation for us. Although most online reviews stated that it was 20-30 soles to get to Ollantaytambo, we ended up paying more like 60-70. Lots of tour groups use this hotel, so be prepared for groups at dinner/breakfast and making noise early as they prepare to head out. Good water pressure in the bathrooms, and good housekeeping. We regularly saw staff members cleaning, but still managed to get sick (doctors said parasite infection that is common in the area). We ended up wishing that we'd either stayed closer to city center, or in Ollantaytambo closer to the station.
Verified review

8/10 Good

nancy

Liked: Cleanliness, property conditions & facilities, room comfort

Basic comforts with good beds and shower

Hotel is nice enough and rooms are large with good shower and comfortable beds Front desk are not very friendly or helpful it other staff were nice and friendly. Noise outside the room is quite loud but would depend on other guests. Breakfast is fair. Dinner was good.
Verified review

6/10 Okay

Jorge

Aceptable para 1 noche

La habitación estuvo bien pero el servicio de restaurant y desayuno tiene que mejorar, la luz en la zona del check in también debe mejorar.
Verified review

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was wondefull ...
Stayed 1 night in Nov 2017
Verified review

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonito y relajante

El hotel muy bonito rodeado de jardines ..las hab acogedoras y con un set de baño de muy buena calidad.El desayuno buffett variado ,abundante y riquisimo.La comida buena y la pizeria tambien muy rica.Nos encanto regresariamos de nuevo
Stayed 1 night in Jul 2017
Verified review

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasis in Urubamba

Urubamba is in relatively poor shape but the hotel is an oasis in the city. We enjoyed the common areas and the breakfast!
Stayed 1 night in Jul 2017