Ratings based on 8,877 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
AARP Travel Center Verified Reviews
5 out of 5
by A verified traveler

Posted Jan 22, 2020 on Expedia
The staff was very accommodating and allowed me to switch to more desirable room
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 21, 2020 on Expedia
3 out of 5
by A verified traveler from National Harbor

Posted Jan 21, 2020 on Expedia
Great staff, the property is just a little worn out. Makeover time.
5 out of 5
by A verified traveler

Posted Jan 20, 2020 on Expedia
Great location, friendly and welcoming staff. Good food.
5 out of 5
by A verified traveler

Posted Jan 13, 2020 on Expedia
Really nice hotel. Very clean, comfortable, and attractive. Would stay again
2 out of 5
by A verified traveler

Posted Jan 8, 2020 on Expedia
Everything at the hotel is exorbitantly priced. Plus they charge $30/day on top of the hotel price for "resort fees", aka terrible wifi
Comment from Hotel Management
Jan 8, 2020 by S Grant, Hotel Management
Thank you for taking the time to fill out our guest survey, your feedback is extremely important to us. We apologize for any confusion you encountered regarding our Daily Amenity Fee. Similar to other full-service hotels in the San Francisco, a daily Amenity Fee was applied to your Final Bill. We hope you were able to take advantage of the many benefits that are included in the fee. While we do our best to ensure that our guests are informed of our Daily Amenity Fee at the time of booking. We appreciate your comments and will share them with our team to make sure we are accurately explaining the charge at check-in to avoid any further confusion. Thank you and we look forward to an opportunity to serve you again. Steven Grant Director of Quality Assurance
4 out of 5
by A verified traveler from Oakland

This traveler left a rating score only Posted Jan 6, 2020 on Expedia
2 out of 5
by A verified traveler

Posted Jan 6, 2020 on Expedia
Comment from Hotel Management
Jan 7, 2020 by S Grant, Hotel Management
Thank you for taking the time to submit a rating of our property, your rating is extremely important to us. We see by your rating that your stay with us did not quite live up to your expectations. We would be delighted if you could share a bit more information about your stay so we may use this information to better improve our operations for our future guests. Thank you again and have a Happy New Year! Steven Grant Director of Quality Assurance
2 out of 5
by A verified traveler from la

Posted Jan 5, 2020 on Expedia
bad host checking in said this is from third party
Comment from Hotel Management
Jan 6, 2020 by Anna Marie Presutti, Hotel Management
Thank you for taking the time to share your thoughts regarding your stay with us, your feedback is extremely important. It appears that we have missed the mark with our service at some point during your stay. I am terribly sorry that your experience with us was not quite up to your expectations. We will be sure to share your feedback with our staff in an effort to better improve our operation and service for our future guests. Thank you again and we look forward to another opportunity to serve you. Anna Marie Presutti General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 5, 2020 on Expedia