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Royal Palm Hotel

4.0 star property
Central hotel with a full-service spa connected to a shopping center in uMhlanga

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Photo gallery for Royal Palm Hotel

Balcony view
32-inch LED TV with satellite channels, TV
32-inch LED TV with satellite channels, TV
Luxury Penthouse, 2 Bedrooms | Premium bedding, in-room safe, desk, laptop workspace
Mini-fridge, microwave, electric kettle

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Spa
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Apartment, 2 Bedrooms, Courtyard Area

Premium bedding, in-room safe, desk, laptop workspace

Executive Apartment, 2 Bedrooms, Courtyard Area

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
Dining table
LED TV
Premium bedding
  • 6 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Separate sitting area
Air conditioning
Mini-fridge
LED TV
Premium bedding
Separate bedroom
Separate bathtub and shower
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
LED TV
Premium bedding
Separate bedroom
Separate bathtub and shower
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Penthouse, 3 Bedrooms

Premium bedding, in-room safe, desk, laptop workspace

Luxury Penthouse, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
LED TV
Separate bedroom
Premium bedding
  • City view
  • 206 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 2 Twin Beds

View all photos for Luxury Penthouse, 3 Bedrooms

Premium bedding, in-room safe, desk, laptop workspace

Luxury Penthouse, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
LED TV
Separate bedroom
Premium bedding
  • City view
  • 206 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 2 Twin Beds OR 1 King Bed

View all photos for Luxury Penthouse, 2 Bedrooms

Luxury Penthouse, 2 Bedrooms | Premium bedding, in-room safe, desk, laptop workspace

Luxury Penthouse, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
LED TV
Separate bedroom
Premium bedding
  • 122 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Mini-fridge
LED TV
Separate bedroom
Premium bedding
Separate bathtub and shower
Hair dryer
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
8 Palm Boulevard, New Town Centre, Umhlanga, KwaZulu-Natal, 4320

What's nearby

  • Gateway Theatre of Shopping - 1 min walk - 0.0 miles
  • Umhlanga Hospital - 5 min walk - 0.3 miles
  • Umhlanga Rocks Beach - 3 min drive - 1.4 miles
  • Umhlanga Lighthouse - 3 min drive - 1.6 miles
  • Umhlanga Main Beach - 4 min drive - 1.8 miles

Getting around

  • King Shaka Intl. Airport (DUR) - 15 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Ocean Basket - ‬2 min walk
  • ‪Augusta Spur - ‬4 min walk
  • ‪My Diners - ‬4 min walk
  • ‪Cuba Lounge - ‬3 min walk

About this property

Royal Palm Hotel

Upscale hotel near Umhlanga Rocks Beach
A terrace, a shopping mall on site, and dry cleaning/laundry services are just a few of the amenities provided at Royal Palm Hotel. Treat yourself to a body treatment, a massage, or aromatherapy at Spa Royale, the onsite spa. The on-site restaurant, DISH Restaurant, offers breakfast, lunch, and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), massage treatment rooms, and ATM/banking services
  • A front-desk safe, meeting rooms, and an elevator
Room features
All 94 rooms include comforts such as premium bedding and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with separate tubs/showers and free toiletries
  • 32-inch LED TVs with satellite channels
  • Separate sitting areas, mini fridges, and microwaves

Languages

Afrikaans, English, Xhosa, Zulu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Secured, covered self parking on site (ZAR 65 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 to 235 for adults and ZAR 140 to 140 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • DISH Restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately ZAR 235 to 235 for adults, and ZAR 140 to 140 for children
  • Airport shuttle fee: ZAR 350 per person (one-way)
  • Airport shuttle fee per child: ZAR 175 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: ZAR 65 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Three Cities Royal Palm
aha Royal Palm Hotel Umhlanga
Three Cities Royal Palm Hotel Umhlanga
Three Cities Royal Palm Umhlanga
aha Royal Palm Umhlanga
aha Royal Palm
Three Cities Royal Palm Hotel
Royal Palm Hotel Umhlanga
Royal Palm Umhlanga
aha Royal Palm Hotel
Royal Palm Hotel Hotel
Royal Palm Hotel Umhlanga
Royal Palm Hotel Hotel Umhlanga

Frequently asked questions

Is Royal Palm Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royal Palm Hotel?

Self parking is available for ZAR 65 per day.

What time is check-in at Royal Palm Hotel?

Check-in start time: 2 PM; Check-in end time: 9:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Royal Palm Hotel?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Royal Palm Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 350 per person applies.

Where is Royal Palm Hotel located?

Located in the heart of uMhlanga, this spa hotel is within a 5-minute walk of Ster-Kinekor Gateway and Gateway Theatre of Shopping. Umhlanga Hospital and KwaZulu-Natal Sharks Board are also within 10 minutes.

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Royal Palm Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 138 out of 291 reviews
Rating 8 - Good. 94 out of 291 reviews
Rating 6 - Okay. 31 out of 291 reviews
Rating 4 - Poor. 18 out of 291 reviews
Rating 2 - Terrible. 10 out of 291 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sakhile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Jan 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

Royal palm hotel very much welcoming beautifully laid up
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 2 nights in Jul 2024

10/10 Excellent

shunmoogam

Liked: Staff & service, amenities, property conditions & facilities
Overall good value for money spent We have used the property many times .It needs some updating
Stayed 12 nights in Oct 2024

10/10 Excellent

Agent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was seamless and they even ended upgrading us to a 3 bedroom free of charge. The rooms were clean and modern and conveniently situated within walking distance of Gateway. Great stay!
Stayed 2 nights in Jun 2024

10/10 Excellent

Gustav Du

Liked: Cleanliness, staff & service, property conditions & facilities
More than what I expected will book it anytime really can recommend this place

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities
Being here before just a excellent place home from home
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing accomodation Thank you
Stayed 1 night in Dec 2022

10/10 Excellent

Kingsford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Sep 2024

10/10 Excellent

Coreen

Neat and tidy friendly staff! situated right at gateway mall easy access to restaurants and shopping! after all a pleasant stay thank you 😊
Stayed 1 night in Feb 2024

10/10 Excellent

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and a great stay. Neat and well presented
Stayed 1 night in Dec 2022

6/10 Okay

Jolene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

The rooms are spacious however maintenance of the hotel and rooms are not 4 star standard. Hotel lobby and lifts are dirty. The rooms carpets are filthy. Some of the furniture needs to be replaced. The staff are extremely rude unfriendly. The only positive is the location
Stayed 1 night in Dec 2024

10/10 Excellent

Dumo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice 👌
Stayed 4 nights in Dec 2022

10/10 Excellent

Zarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel fabulous rooms

The executive room in this hotel is as good as that you would find in a 5* hotel. Exceptional layout and decor. The hotel is across the street from Gateway Mall. Excellent location. This hotel is underrated and deserves to be a 5* fabulous
Stayed 1 night in Dec 2022

6/10 Okay

Panayotis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In a good area lots to do opposite a shopping mall but the hotel is tied needs to be revamped. AIRCON not working T.V. not working cycling coming down. But great location.
Stayed 4 nights in Mar 2023

2/10 Terrible

Stefan

Disliked: Property conditions & facilities
My Hotel Room had multiple defects,Safe was faulty,Bath Tub was loosing water,Door Lock was malfunctioning. Room was invested with coackroaches
Stayed 2 nights in Nov 2022

2/10 Terrible

Mohamed

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible Rooms !!

Absolutely terrible rooms, filthy, smelling rooms. Needs urgent revamp, painting, new furniture, lighting, etc. Dirty curtains, lampholders, lamp shades, filthy carpets, etc. Noisy airconditioning, taps need fixing or replacement. Will not stay here again, be careful.
Stayed 1 night in Dec 2022

2/10 Terrible

Muhammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Damp and musty smell. AC not working. Stay away

At check-in we were not informed about breakfast or any other details. The room smelt damp and musty. The AC in the bedroom did not work. I called reception twice and was promised twice that someone would come to fix it. This did not happen. Durban during December is extremely hot and humid, so this was an extremely uncomfortable stay. We could not sleep comfortably at night. In the morning I called to request a late checkout. This was due to us not having slept well at night, and my 2 year old daughter could not wake up in the morning. I requested 2 hours and was promptly told they could not give it to me. Keep in mind I am a Gold Rewards member. I was told I could get an hour extra, until 11AM. However, reception called me at 10:30AM telling me I had passed the deadline. The breakfast was really bad! Cold pancakes, stale pastries, no fresh fried eggs offered, and bread not of a great quality. Terrible, terrible coffee! I could not drink it. I will never stay here again, and I would never recommend anyone else to stay here.
Stayed 1 night in Dec 2022

10/10 Excellent

Robin

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Virtual

Liked: Cleanliness, staff & service, room comfort
Stayed 11 nights in Dec 2024

10/10 Excellent

brett

Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Verona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Feroze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024