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Royal Palm Hotel

Property class: 4

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Photo gallery for Royal Palm Hotel

A modern building with multiple balconies and a water feature in front. - Royal Palm Hotel (Umhlanga)
A room with four wicker lounge chairs, a patterned rug, and a decorative wall panel. - Royal Palm Hotel (Umhlanga)
A buffet with various pastries, sandwiches, and condiments. - Royal Palm Hotel (Umhlanga)
A gym with treadmills, ellipticals, and other fitness equipment. There is a reception desk and a seating area with chairs. - Royal Palm Hotel (Umhlanga)
A hotel with multiple floors, a prominent entrance, and a sign indicating it is a Royal Palm Hotel. - Royal Palm Hotel (Umhlanga)
You can look forward to a terrace, a shopping mall on site, and dry cleaning/laundry services at Royal Palm Hotel. Indulge in aromatherapy, a body treatment, and a facial at Spa Royale, the onsite spa. The on-site restaurant, DISH Restaurant, offers breakfast, lunch, and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Suite, 1 Bedroom

A hotel room with a large bed, a nightstand, a mirror, a wardrobe, and a patterned carpet.

Executive Suite, 1 Bedroom

9.8 out of 10
Exceptional
(6 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms, Courtyard Area

A hotel room with two beds, a wooden wardrobe, a lamp, and a patterned floor.

Executive Apartment, 2 Bedrooms, Courtyard Area

  • 6 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

A hotel room with a large bed, a sitting area with a chair and a small table, a shower area, and a mirror with a floral wallpaper.

Executive Suite, 1 King Bed

  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Penthouse, 2 Bedrooms

A hotel room with a large bed, a desk with a telephone, a mirror, and a television.

Luxury Penthouse, 2 Bedrooms

  • 122 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Luxury Penthouse, 3 Bedrooms

A hotel room with two single beds, a small table with a lamp, and a mirror.

Luxury Penthouse, 3 Bedrooms

  • City view
  • 206 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 2 Twin Beds OR 1 King Bed

View all photos for Luxury Penthouse, 3 Bedrooms

A hotel room with two single beds, a small table with a lamp, and a mirror.

Luxury Penthouse, 3 Bedrooms

  • City view
  • 206 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room

A hotel room with a large bed, a nightstand, a lamp, and a patterned carpet.

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in uMhlanga, Royal Palm Hotel is connected to a shopping center. UShaka Marine World is a popular attraction and the area's natural beauty can be seen at Umhlanga Rocks Beach and Durban Beach. Looking to enjoy an event or a game while in town? See what's happening at Moses Mabhida Stadium or Kings Park Stadium. Spend some time exploring the area's activities, including whale-watching. Visit our uMhlanga travel guide
Map
8 Palm Boulevard, New Town Centre, Umhlanga, KwaZulu-Natal, 4320

What's nearby

  • A collection of statues in a blue-lit environment.
    Gateway Theatre of Shopping
    1 min walk - 0.1 miles
  • A rocky cliff with vegetation and a beach with people and tents.
    Oceans Mall
    4 min drive - 1.4 miles
  • KwaZulu-Natal Sharks Board
    7 min walk - 0.4 miles
  • Ster-Kinekor Gateway
    15 min walk - 0.8 miles
  • Whalebone Pier
    5 min drive - 1.6 miles

Getting around

  • King Shaka Intl. Airport (DUR)
    23 min drive

Restaurants

  • Mugg & Bean
    3 min walk
  • Starbucks
    4 min walk
  • Mozambik
    3 min walk
  • Nespresso Gateway
    11 min walk
  • Cape Town Fish Market
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Covered, secured self parking on site (ZAR 65 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 250 to 250 for adults and ZAR 140 to 140 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • DISH Restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • Business center
  • Computer station
  • Conference center (3,315 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately ZAR 250 to 250 for adults, and ZAR 140 to 140 for children
  • Airport shuttle fee: ZAR 350 per person (one-way)
  • Airport shuttle fee per child: ZAR 175 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: ZAR 65 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Property class

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Frequently asked questions

Is Royal Palm Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for ZAR 65 per day.

What time is check-in at Royal Palm Hotel?

Check-in start time: 2 PM; Check-in end time: 9:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Royal Palm Hotel?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Royal Palm Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 350 per person applies.

Where is Royal Palm Hotel located?

Located in the heart of uMhlanga, this spa hotel is within a 5-minute walk of Ster-Kinekor Gateway and Gateway Theatre of Shopping. Umhlanga Hospital and KwaZulu-Natal Sharks Board are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Royal Palm Hotel Reviews

8.4

Very Good

8.6

Cleanliness

9.2

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 164 out of 325 reviews
Rating 8 - Good. 99 out of 325 reviews
Rating 6 - Okay. 32 out of 325 reviews
Rating 4 - Poor. 19 out of 325 reviews
Rating 2 - Terrible. 11 out of 325 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing , staff where kind and professional. Very supportive in guiding the stay to be perfect. Rooms were clean and service impeccable. Convenient and safe stay as well.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very helpful.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location,spacious room,wonderful service
Stayed 8 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel located in nice location

Overall all good but there is a room for improvement such as cleanness and the noise.
Stayed 9 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was seamless and they even ended upgrading us to a 3 bedroom free of charge. The rooms were clean and modern and conveniently situated within walking distance of Gateway. Great stay!
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room

Great room, everything you need
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Neat and tidy friendly staff! situated right at gateway mall easy access to restaurants and shopping! after all a pleasant stay thank you 😊
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was nice and big.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed everything about this hotel
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
It was amazing.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Spotless room, perfect stay
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ,
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
More than what I expected will book it anytime really can recommend this place
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Perfect and comfy

It is about my 7th stay, perfect and comfy as always.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing accomodation Thank you
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Being here before just a excellent place home from home
Stayed 2 nights in May 2023
Verified review

4/10 Poor

Disliked: Staff & service, amenities
Amenities...
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and a great stay. Neat and well presented
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location in Umhlanga for business

Great location and a good hotel with free parking! A short drive to the beaches and other tourist attractions with good shopping just across the boulevard.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

Royal palm hotel very much welcoming beautifully laid up
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Yes
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Sep 2024