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Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

4.0 star property
Family-friendly hotel with a rooftop terrace connected to the convention center in uMhlanga

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Photo gallery for Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Outdoor pool, sun loungers
Lounge
Exterior
Breakfast, lunch, dinner served; garden views
Room, 1 King Bed | Premium bedding, in-room safe, individually decorated

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Breakfast available

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, individually decorated

Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
3 bedrooms
  • 22 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Premium bedding, in-room safe, individually decorated

Room, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 22 sq m
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Premium bedding, in-room safe, individually decorated

Room, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 22 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms, Non Smoking

Apartment, 2 Bedrooms, Non Smoking | Premium bedding, in-room safe, individually decorated

Apartment, 2 Bedrooms, Non Smoking

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Refrigerator
LCD TV
Premium bedding
  • 74 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Fridge, coffee/tea maker, electric kettle

Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Refrigerator
LCD TV
Premium bedding
  • 74 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Loft, 1 Bedroom, Non Smoking

Loft, 1 Bedroom, Non Smoking | Living area | 32-inch LCD TV with satellite channels, TV

Loft, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 75 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Balcony

Executive Suite, 1 Bedroom, Balcony | Living room | 32-inch LCD TV with satellite channels, TV

Executive Suite, 1 Bedroom, Balcony

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Refrigerator
LCD TV
Premium bedding
  • 57 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby sitting area

Protea Hotel by Marriott Durban Umhlanga

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.6 out of 10, Excellent, 479 reviews
Protea Hotel by Marriott Durban Umhlanga

About the neighborhood

Map
14 Palm Boulevard, Umhlanga Ridge, Umhlanga Rocks, Umhlanga, KwaZulu-Natal, 4320

What's nearby

  • Gateway Theatre of Shopping - 2 min walk - 0.1 miles
  • Umhlanga Hospital - 5 min walk - 0.3 miles
  • Umhlanga Rocks Beach - 3 min drive - 1.4 miles
  • Umhlanga Lighthouse - 3 min drive - 1.6 miles
  • Umhlanga Main Beach - 4 min drive - 1.8 miles

Getting around

  • King Shaka Intl. Airport (DUR) - 21 min drive

Restaurants

  • ‪Ocean Basket - ‬4 min walk
  • ‪Augusta Spur - ‬5 min walk
  • ‪My Diners - ‬3 min walk
  • ‪Cuba Lounge - ‬4 min walk
  • ‪News Cafe - ‬3 min walk

About this property

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Upscale family-friendly hotel near Umhlanga Rocks Beach
Take advantage of a rooftop terrace, a garden, and dry cleaning/laundry services at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and a porter/bellhop
  • A computer station, a front-desk safe, and smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All 205 individually furnished rooms offer comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 32-inch LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

English, Xhosa, Zulu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (ZAR 65 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: ZAR 235 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • In a state park
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2009
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property requires full payment at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: ZAR 300 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately ZAR 235 per person
  • Airport shuttle fee: ZAR 350 per person (one-way)
  • Self parking fee: ZAR 65 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Protea Hotel Ridge
Protea Hotel Umhlanga
Protea Hotel Marriott Durban Umhlanga Ridge
Protea Ridge
Protea Umhlanga Ridge
Umhlanga Protea Hotel
Umhlanga Protea Hotel Ridge
Umhlanga Ridge Protea Hotel
Protea Hotel Marriott Ridge
Protea Marriott Durban Umhlanga Ridge
Protea Marriott Ridge
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge Hotel

Frequently asked questions

Does Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge have a pool?

Yes, this property has an outdoor pool.

Is Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge pet-friendly?

No, pets are not allowed at this property.

How much is parking at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge?

Self parking is available for ZAR 65 per night.

What time is check-in at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 350 per person applies.

Where is Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge located?

This family-friendly uMhlanga hotel is located in a state park, within a 5-minute walk of Gateway Theatre of Shopping and Ster-Kinekor Gateway. KwaZulu-Natal Sharks Board and Umhlanga Hospital are also within 10 minutes.

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Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 178 out of 351 reviews
Rating 8 - Good. 100 out of 351 reviews
Rating 6 - Okay. 44 out of 351 reviews
Rating 4 - Poor. 19 out of 351 reviews
Rating 2 - Terrible. 10 out of 351 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

Lovely hotel and stay for families, centrally located and friendly staff
Stayed 1 night in Oct 2024

10/10

Convenient, friendly, great for a short stay!
Stayed 2 nights in Jul 2024

10/10

Convenience
Stayed 2 nights in Apr 2025

8/10

great value for money and location is ideal
Stayed 6 nights in Jan 2024

10/10

outstanding staff and great hotel
Stayed 5 nights in Nov 2023

10/10

Dining and bar tender was awesome
Stayed 3 nights in Jun 2024

10/10

Excellent stay again at this lovely hotel. Location is perfect for Gateway shopping. Excellent staff. Always going the extra mile.
Stayed 1 night in Jul 2024

10/10

The staff at the hotel are the best. They always went above and beyond for our stay. The staff at the hotel truly know how to treat guests.
Stayed 3 nights in Apr 2024

10/10

One things i noticed is how friendly and helpful the staff are. Service is so on point
Stayed 2 nights in Aug 2024

10/10

Staff go above and beyond for guests. Impeccable service. Fantastic buffet breakfast.
Stayed 1 night in Apr 2024

10/10

Excellent
Stayed 1 night in Jul 2024

10/10

I had a generally good stay. The room was clean and well serviced
Stayed 3 nights in Jun 2022

10/10

Very nice design
Stayed 2 nights in May 2023

10/10

It was great. Staff are amazing. I travel alot see alot of hotels... service level in the top 5 of all the places I'v been in the last year.
Stayed 5 nights in Nov 2023

6/10

Staf were very friendly. The rooms were okay.
Stayed 3 nights in Jul 2022

10/10

Loved the theme set throughout the hotel. Staff were friendly and welcoming. People went out of their way to see if you needed anything. Loved the cleanliness and attention to detail.
Stayed 1 night in Dec 2023

8/10

good
Stayed 3 nights in Jun 2024

10/10

Excellent service, very, very friendly staff. Each and everyone would great you no matter what hat they were doing.
Stayed 8 nights in Apr 2023

10/10

The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.
Stayed 3 nights in Apr 2023

10/10

Amazing
Stayed 3 nights in May 2023

8/10

Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.
Stayed 3 nights in Dec 2023

10/10

I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.

10/10

Stayed 2 nights in May 2025

10/10

Great hotel smack in the middle of everything.
Stayed 4 nights in Jan 2025

10/10

Stayed 1 night in Feb 2025