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Hilton Garden Inn Umhlanga Arch

4.0 star property
Hotel with an outdoor pool, a quick walk to Gateway Theatre of Shopping

Choose dates to view prices

Photo gallery for Hilton Garden Inn Umhlanga Arch

Lobby lounge
1 bedroom, premium bedding, minibar, in-room safe
Lobby
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Breakfast available

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed with Sofa bed, Sea View

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed with Sofa bed, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Premium bedding
Sofa bed - single
Blackout drapes/curtains
  • Partial ocean view
  • 23.5 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
  • City view
  • 23.5 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

49-inch LCD TV with digital channels, TV, MP3 dock

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Premium bedding
Sofa bed - single
  • City view
  • 48.7 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, Multiple Beds, Connecting Rooms

1 bedroom, premium bedding, minibar, in-room safe

Family Suite, Multiple Beds, Connecting Rooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Premium bedding
Sofa bed - single
  • Ocean view
  • 72.2 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Premium bedding
Sofa bed - single
Blackout drapes/curtains
  • City view
  • 23.5 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
  • City view
  • 26.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

1 bedroom, premium bedding, minibar, in-room safe

Family Room, Multiple Beds, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Premium bedding
Sofa bed - single
Blackout drapes/curtains
  • City view
  • 47 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Room, 2 Twin Beds, Sea View

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Twin Beds, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
  • Partial sea view
  • 23.5 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
1 Ncondo Place, Umhlanga Ridge, Umhlanga, KwaZulu-Natal, 4320

What's nearby

  • Umhlanga Hospital - 7 min walk - 0.4 miles
  • Gateway Theatre of Shopping - 7 min walk - 0.4 miles
  • Umhlanga Rocks Beach - 2 min drive - 0.9 miles
  • Umhlanga Lighthouse - 2 min drive - 1.2 miles
  • Umhlanga Main Beach - 3 min drive - 1.4 miles

Getting around

  • King Shaka Intl. Airport (DUR) - 17 min drive

Restaurants

  • ‪Legacy Yard - ‬11 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Kauai Umhlanga - ‬7 min walk
  • ‪The Barón - ‬12 min walk
  • ‪Press Club - ‬11 min walk

About this property

Hilton Garden Inn Umhlanga Arch

Upscale hotel near Gateway Theatre of Shopping
Located close to Umhlanga Rocks Beach, Hilton Garden Inn Umhlanga Arch provides a terrace, a coffee shop/cafe, and laundry facilities. The on-site local and international cuisine restaurant, Together & Co Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and multilingual staff
  • A banquet hall, a 24-hour front desk, and wedding services
Room features
All 203 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • 49-inch LCD TVs with premium channels
  • Wardrobes/closets, electric kettles, and heating

Languages

Afrikaans, English, Zulu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (ZAR 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: ZAR 220 for adults and ZAR 110 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lobby Lounge
  • Together & Co Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,121 square feet of conference space
  • 6 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 2020
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately ZAR 220 for adults and ZAR 110.00 for children
  • Airport shuttle fee: ZAR 350 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: ZAR 50.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 9:00 AM to 6:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Umhlanga Arch Umhlanga
Hilton Garden Inn Umhlanga Arch Hotel
Hilton Garden Inn Durban Umhlanga Arch
Hilton Garden Inn Umhlanga Arch Umhlanga
Hilton Garden Inn Umhlanga Arch Hotel Umhlanga

Frequently asked questions

Does Hilton Garden Inn Umhlanga Arch have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:00 PM.

Is Hilton Garden Inn Umhlanga Arch pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Garden Inn Umhlanga Arch?

Self parking is available for ZAR 50.00 per day.

What time is check-in at Hilton Garden Inn Umhlanga Arch?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hilton Garden Inn Umhlanga Arch?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hilton Garden Inn Umhlanga Arch provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 350 per vehicle applies.

Where is Hilton Garden Inn Umhlanga Arch located?

Situated in the business district, this hotel is 0.5 mi (0.8 km) from Gateway Theatre of Shopping and 1.5 mi (2.4 km) from Umhlanga Rocks Beach. Golden Mile and Umdloti Beach are also within 9 mi (15 km).

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Hilton Garden Inn Umhlanga Arch Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 113 reviews
Rating 8 - Good. 25 out of 113 reviews
Rating 6 - Okay. 10 out of 113 reviews
Rating 4 - Poor. 4 out of 113 reviews
Rating 2 - Terrible. 7 out of 113 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Selvan

Security and safety combined with friendly staff always willing to assist.
Stayed 6 nights in May 2025

10/10 Excellent

Douglas

Literally everything and everyone excellent!
Stayed 1 night in Mar 2025

10/10 Excellent

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.good location. Good service
Stayed 3 nights in Jan 2025

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply Amazing

This hotel is simply superb and sets the benchmark for quality service and occupant engagement . Simply sublime and highly recommended
Stayed 1 night in Jan 2025

8/10 Good

Anthony Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely come back

I enjoyed my stay at this magnificent and beautiful hotel with clean and decent room, variety at breakfast and a helpful staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Mbulaheni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Stayed there for 4 nights with my wife and three kids. It’s a beautiful hotel.
Stayed 4 nights in Jun 2022

10/10 Excellent

MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great!!!
Stayed 1 night in Feb 2024

6/10 Okay

Hayden

Liked: Cleanliness
Disliked: Staff & service

Not going to stay here again

Had to fight for a room with working air conditioning during a heat wave.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, incredible views, EXCELLENT Housekeeping staff!
Stayed 2 nights in Mar 2023

10/10 Excellent

Safeera

Value for money

The accommodation was excellent, and the staff were very helpful. All in all, I will rate my experience a 5.
Stayed 1 night in May 2024

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Vacation at the Hilton Umhlanga

Family friendly modern facility, close to amenities. Good value for your money. Perfect place to stay for families and couples. Clean rooms,bathrooms and friendly staff. Safe parking areas. Restaurants walking distance from the hotel...
Stayed 2 nights in Jan 2024

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury hotel

Clean like brand new. Good service. Little bit far from beach and restaurants.
Stayed 1 night in Jan 2024

10/10 Excellent

MR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and clean. good service
Stayed 1 night in Jul 2023

10/10 Excellent

Nabila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Aug 2023

10/10 Excellent

JT Supply Chain Solution

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Jul 2023

4/10 Poor

Ben

Double charged for room. Be careful.
Stayed 2 nights in Aug 2024

6/10 Okay

Busisiwe

Below expectations.
Stayed 2 nights in Nov 2023

8/10 Good

Zakiyya

Liked: Staff & service, property conditions & facilities, room comfort

Alittle more attention to detail

Beautiful hotel however when u check in late and have no towels, room not set up properly and hot water doesnt work efficiently it doesnt make for a great stay. However housekeeping and reception did apologise and try to rectify the issues.
Stayed 1 night in Apr 2024

8/10 Good

Nafiesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Showers terrible
Stayed 4 nights in Apr 2023

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Bad Service

We requested an early Check In and this was not possible. Secondly at the time of the Check In One of the Rooms we had booked was not ready. The Bathroom in the Main Bedroom was Not Cleaned Properly. The Sleeper Couch was not made when we requested it to be made. The Complimentary Food was not served as promised. There were numerous Service Level Problems.
Stayed 2 nights in Jul 2023

4/10 Poor

Clarissa

Disliked: Staff & service, room comfort

Awful

The hotel was not up to standard. I had a quarter of a roll for toilet paper. Which is disgusting in my opinion. Its practically been used so much. Then they dont have individual use shampoo, lotion and body wash. It is in mass bottles, atrached in the bathroom & to the sink. This is so sketchy. What if other guests put stuff in there amd i have to now use it. This i would expect from a 2 star. To save costs. Not a reputable brand like the Hilton, a 4 star hotel!!
Stayed 1 night in Mar 2023

2/10 Terrible

Renisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is very cold and staff very direct, and unwelcoming The room service, don’t pick up, so does housekeeping. U have to resort to calling front desk for assistance. Took the housekeeping 3 hours to bring me a camp cot. No breakfast to the room, via room service!!! Omg, how can u not have room service. Further to that, you have to pay for your parking. r50 a day! Rip off! What do u get as a guest? Nothing but free bottle water ? For Hilton group, I was disappointed ! Hope you use this to better your service
Stayed 1 night in Jan 2023

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel molto bello e nuovo Colazione poco fornita Durante la notte sono stato disturbato dal sistema dellaria condizionata che emetteva degli strani suoni
Stayed 1 night in Jan 2025

6/10 Okay

Hans

Liked: Cleanliness, staff & service, room comfort

Hilton Garden Inn Uhmlanga

Bra läge i lugnt och säkert område. Rätt litet rum med både dåligt vattentryck och dusch attnet blev aldrig varmt.
Stayed 1 night in Feb 2025

6/10 Okay

gilles

Stayed 4 nights in Jan 2025