Stayed at The Menzel for 3 nights in total — one night in the basic room and two nights in the Garden Private Plunge Pool room. From the moment we arrived, the staff were incredibly welcoming and accommodating. We were given vouchers for lunch, wine, and dinner, and since we were hungry after arriving, we decided to eat there that evening. I had the crispy duck and honestly, it was one of the best meals I’ve had.
We also received some lovely welcome treats, which was a really nice touch. The rooms were spacious, clean, and had little to no pests during our stay. The private plunge pool was definitely a highlight too.
The hotel also helped organise tours for us. We originally planned to do a waterfall tour, but due to the weather one of the more popular waterfalls was closed. Our guide adapted the itinerary so well and ended up giving us a really personalised experience instead — including a different waterfall, a coffee plantation, and a temple visit.
The location was perfect for what I wanted: peaceful and away from the busy town centre, but still very easy to get a Grab into town whenever needed. It’s not really walkable to the centre, but that wasn’t an issue for us. I’d definitely stay here again.