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Heartland City Hotel

Property class: 3.5

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Photo gallery for Heartland City Hotel

A reception area with a wooden reception desk, a chandelier, and a wall with flags and a framed jersey. - Heartland City Hotel (Tuzla)
A hotel with multiple flower boxes on the facade, a sign for 'Heartland Hotel Cafe & Restaurant', and a 'City Hotel' sign. - Heartland City Hotel (Tuzla)
A swimming pool with a waterfall feature, surrounded by stone walls and a grassy area. - Heartland City Hotel (Tuzla)
A hotel room with two beds, a desk, and a chair. - Heartland City Hotel (Tuzla)
A spacious lounge area with multiple seating options, including bar stools and cushioned chairs, and a bar area in the background. - Heartland City Hotel (Tuzla)
Located close to Kapija Square and Gradski Park, Heartland City Hotel provides 3 beach bars, a terrace, and laundry facilities. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry
  • Housekeeping

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Double Room, 1 King Bed

A hotel room with a large bed, a bedside table with a lamp, a TV mounted on the wall, and a window with curtains.

Deluxe Double Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room, 3 Twin Beds

A hotel room with two beds, a desk, and a chair.

Family Triple Room, 3 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

About the neighborhood

Located in Tuzla, Heartland City Hotel is in the city center and on the beach. Kapija Square is a notable landmark, and the area's natural beauty can be seen at Gradski Park and Pannonian Lakes. Bijeljina City Park and Monastery of St. Basil of Ostrog are two other places to visit that come recommended. Visit our Tuzla travel guide
Map
10 Kazan mahala, Tuzla, Federacija Bosne i Hercegovine, 75000

What's nearby

  • Gradski Park
    1 min walk - 0.1 miles
  • Kapija Square
    2 min walk - 0.1 miles
  • Cathedral of the Dormition of the Mother of God
    2 min walk - 0.1 miles
  • Gazi Turali Beg Mosque
    2 min walk - 0.1 miles
  • Pannonian Lakes
    3 min walk - 0.2 miles

Getting around

  • Tuzla Station
    7 min drive
  • Sarajevo (SJJ-Sarajevo Intl.)
    143 min drive

Restaurants

  • New York Cafe
    3 min walk
  • Sapori Bistro
    9 min walk
  • Čaršijska česma
    5 min walk
  • Sezam 2
    2 min walk
  • Caffe Bar Firma
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 3 beach bars
  • A bar/lounge

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Beach loungers
  • On the beach
  • Terrace

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for BAM 10.0 per day

Important information

Optional extras

  • Airport shuttle fee: BAM 20 per vehicle (one-way)
  • Airport shuttle fee per child: BAM 1 (roundtrip), (up to 10 years old)
  • Rollaway bed fee: BAM 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher

Frequently asked questions

Is Heartland City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Heartland City Hotel?

Check-in start time: 1:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Heartland City Hotel?

Check-out is at 11:00 AM.

Does Heartland City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of BAM 20 per vehicle applies.

Where is Heartland City Hotel located?

Located in Tuzla, this beachfront hotel is in the city center and within a 5-minute walk of Gradski Park and Kapija Square. Pannonian Lakes is 0.3 mi (0.5 km) away. Tuzla Station is 21 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Heartland City Hotel Reviews

9.6

Exceptional

9.6

Cleanliness

10

Location

10

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 35 out of 45 reviews
Rating 8 - Good. 8 out of 45 reviews
Rating 6 - Okay. 2 out of 45 reviews
Rating 4 - Poor. 0 out of 45 reviews
Rating 2 - Terrible. 0 out of 45 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for us. Good location and great people.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small high standard cozy familiar hotel in the best location in the city. Walking distance to everything. Good WiFi and nice breakfast. I recommend to everyone but book in advance, the rooms are limited
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Location is very convenient and walkable to downtown restaurants and coffee shops. Hotel staff was very friendly and accommodating.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The owners are very nice people. Breakfast was very good. Place is super clean
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel that is very close to the old town. It is in a very walkable area and located very centrally. The hosts were also very kind and accommodating, and we spoke for a while about our travels. If you are going to Tuzla this is a great option that I highly recommend.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best spot in Tuzla

A wonderful family-run place in the heart of the city. They were very helpful and it was a pleasure to stay there thanks to them. I hope to stay again soon. Location is very close to all by walk distance (very easy to access the lakes and restaurants etc..)
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Friendly owners.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I felt right at home. The hotel hosts/staff were very kind and accommodating. The rooms were clean. The hotel is centrally located. Highly recommended. All-in-all a great stay :)
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staying at this hotel was like being welcomed into a beloved family's home. The owners, who personally manage the hotel, were incredibly kind and accommodating. Their genuine hospitality made us feel truly at ease throughout our stay. The hotel itself is impeccably clean and conveniently situated, just a short walk from shopping, dining, and leisure options. For those seeking an exceptional experience in Tuzla, I highly recommend this charming establishment.
Stayed 5 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in Tuzla City Centre

I am extremely happy I chose Heartland City Hotel for my stay in Tuzla because it was very centrally located but also not in one of the major streets, so it was also quiet at night. Moreover, it is a family-run enterprise and I was treated so very well during my entire stay. I can therefore highly recommend the place for a stay of any length in Tuzla; breakfast is included, there is a cafe/bar on-site and plenty to do all around the area. The only thing I would say - and this is more administrative than a negative - is to make contact with them ahead of your arrival (if driving) because the parking is down a narrow lane next to the property and you may need help with getting in.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Tuzla!
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay in central hotel

Very nice hotel with spotless clean room, very central location and a very friendly staff. Highly recommended and we will be back next time we are in Tuzla.
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely hotel an great owners. I can only recommend this! Your place in Tuzla!
Stayed 2 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5/5

The owners were super polite, the hotel is 50 meter from the head Avenue of the town. Amazing service, fresh rooms. Seems newly renovated. IF you go to Tuzla you should 100 % stay at this hotel.
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb family-run hotel. The transfer service from Tuzla airport was excellent and solved a major headache in how to reach the city centre. The staff also offered to drive us to Tuzla bus station and helped us buy tickets to Sarajevo free of charge. Nothing seemed to be too much for the team. This may not be the cheapest hotel in Tuzla, but the service is amazing - truly one of the best experiences I have had anywhere. Highly recommended.
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful with good English. Did not answer the phone late at night. Unfortunately, we had to pay 40 BAM (20 Euro) for a transfer to the airport instead of the 20 BAM (10 Euro) as it says on the website. A normal taxi from the bus station cost us 7 BAM .
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage ist super, Personal war sehr nett, Zimmer war sauber.. kann ich nur weiterempfehlen..
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotellet ligger väldigt nära restauranger och gamla stadskärnan. Mycket välskött hotell och renligheten var toppen. Frukosten var också mycket bra.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotellet med dess personal var fantastiskt. Så personligt så fin service och det låg helt perfekt i Tuzla. Rekommenderas varmt
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saubere und ruhige Unterkunft direkt neben der Einkaufsstraße.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Hyvä paikka ja ystävällinen palvelu
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gre
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hurtig booking og kort ophold..

Dejligt hotel, med fantastisk service.. ankom først på aftenen, og skulle afsted med fly fra morgenstunden.. aftalt vækning og fik en god kop kaffe og kørsel til lufthavn.. Bestemt et sted jeg gerne vil besøge igen i længere tid..
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lors de mon arrivée, la directrice de l'hôtel m'a expliqué qu'il y a eu une erreur lors de la réservation (j'ai réservé qq heures avant mon arrivée), et m'a proposé une solution d'hébergement alternative, j'ai eu un formidable appartement de 60 m2 en centre ville (à qqs mètres de l'hôtel). En plus, j'ai eu le droit à consommer gratuitement au bar pendant mon séjour. Les gérants de l'hôtel sont un couple très gentil, Mr Popara Ibrahim m'a proposé de m'accompagner pour faire un tour en ville et m'a déposé à la station de bus pour mon départ.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Ei valittamista

Ihan perussiisti hotelli vanhakaupungin reunalla. Pieni päivittäminen paikallaan, mutta hintaan nähden ei valittamista. Palvelu ja henkilökunta erinomaista, aamiainen hyvä.
Stayed 2 nights in Apr 2023