Take advantage of a free daily manager's reception, a coffee shop/cafe, and dry cleaning/laundry services at Mandarina's House Hotel & Restaurante. In addition to a bar and a restaurant, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).
Reviews
9.49.4 out of 10
Exceptional
Popular amenities
Free WiFi
Restaurant
Breakfast available
Bar
Laundry
Housekeeping
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Guadalupe, a neighborhood in Tuxtla Gutierrez, is home to Mandarina's House Hotel & Restaurante. The area's natural beauty can be seen at Canon del Sumidero National Park and Marimba Park, while Museo de la Marimba and Museum of the City of Tuxtla Gutiérrez are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Víctor Manuel Reyna Stadium or Foro Chiapas. Visit our Tuxtla Gutierrez travel guide
In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Food and drink
Weekend continental breakfast available 8:00 AM to noon for a fee: MXN 215 for adults and MXN 215 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Free daily manager's reception
Snack bar/deli
Family friendly
Laundry facilities
Snack bar/deli
Conveniences
Laundry facilities
Limited-hour front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Accessibility
No elevator
More
Reception hall
Room amenities
Bathroom
Private bathroom
Shampoo
Shower
Soap
Toilet paper
More
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
Fee for continental breakfast: approximately MXN 215 for adults and MXN 215 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
Frequently asked questions
Is Mandarina's House Hotel & Restaurante pet-friendly?
No, pets are not allowed at this property.
How much is parking?
This hotel doesn't offer parking.
What time is check-in at Mandarina's House Hotel & Restaurante?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Mandarina's House Hotel & Restaurante?
Check-out is at noon.
Where is Mandarina's House Hotel & Restaurante located?
Located in Guadalupe, this hotel is steps from Museo de la Marimba and Marimba Park. Bicentennial Park and Galerias Bonampak are also within 15 minutes.
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Reviews
Mandarina's House Hotel & Restaurante Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.6
Cleanliness
8.8
Amenities
10
Staff & service
9.0
Property conditions & facilities
Rating 10 - Excellent. 10 out of 12 reviews
10 - Excellent
10
Rating 8 - Good. 0 out of 12 reviews
8 - Good
0
Rating 6 - Okay. 2 out of 12 reviews
6 - Okay
2
Rating 4 - Poor. 0 out of 12 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 12 reviews
2 - Terrible
0
Reviews
Verified review
10/10 Excellent
Daniel
Feb 7, 2026
Liked: Cleanliness, staff & service, amenities
Fantastic hotel. Beautifully designed room, super friendly and helpful staff, first class restaurant and only one block from the main park.
Very spacious room with modern looks,, clean and aired conditioned room. Staff goes the extra mile to keep you happy. We will definitely stay here again.
Jose
Stayed 1 night in Jul 2026
Verified review
6/10 Okay
Mark
Jan 12, 2026
Liked: Cleanliness, staff & service, amenities
The room is not very soundproof at all. You’re going to hear all the traffic, music, sirens until 1AM and then you’ll hear staff come in at 5:30 AM working downstairs. I think it’s the door being too thin. You just hear everything as if your door is open.
No blanket either, just a sheet.
It does have air conditioning.
Place is very clean.
Nice rooms, friendly staff and great service. The bar and restaursnt is never open. The only thing that could be better is the bed but I would stay here again especially for the value
They need to have a iron on each room that’s the only thing, is not fair to be asking other people for the iron , becouse they only have one for the 7 rooms
El personal fue de lo mejor muy atenta y amable. La habitación estaba muy cómoda y limpia. Lamentablemente no tiene restaurante en servicio pero todo lo demás agradable estancia.
Excelente hotel. Siempre me hospedo aquí cuando viajo por trabajo y la experiencia ha sido siempre muy buena: personal muy amable, instalaciones limpias y un ambiente ideal para descansar.
Saul
Stayed 1 night in Mar 2026
Verified review
6/10 Okay
Edgar
May 26, 2025
no lleno mis espectativas...habitacion muy pequeña para el precio
Personal muy amable, el desayuno estuvo muy rico, gran variedad en cocteles, todo queda cerca; y la habitación muy bonita, limpia y tranquila, perfecta para ir en familia o con amigos, la recomiendo ampliamente.