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Hotel Palapa Palace

Property class: 3

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Photo gallery for Hotel Palapa Palace

A pool area with a curved design, surrounded by palm trees and outdoor seating. - Hotel Palapa Palace (Tuxtla Gutierrez)
A resort courtyard with palm trees, outdoor seating, and a building with large windows. - Hotel Palapa Palace (Tuxtla Gutierrez)
A reception area with a reception desk, two sofas with cushions, a potted plant, and a ceiling fan. - Hotel Palapa Palace (Tuxtla Gutierrez)
A spacious lobby with a high ceiling, potted plants, and a seating area with red chairs. - Hotel Palapa Palace (Tuxtla Gutierrez)
A hallway with a tiled floor, a wooden door at the end, and a plant on the right wall. - Hotel Palapa Palace (Tuxtla Gutierrez)
At Hotel Palapa Palace, you can look forward to a terrace, a garden, and a 24-hour business center. In addition to a restaurant, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Comfort Room

A neatly made bed with a grey quilt, two orange pillows, and two white towels folded on the bed. There are two wooden nightstands with a small table on each, and a white air conditioning unit on the wall.

Comfort Room

8.4 out of 10
Very good
(14 reviews)
  • City view
  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, striped bedding, a wooden headboard, a nightstand, and a wall-mounted phone.

Double Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Tuxtla Gutierrez is home to Hotel Palapa Palace. Museo de la Marimba and Museum of the City of Tuxtla Gutiérrez are cultural highlights, and some of the area's landmarks include Cristo de Copoya and Glorious Christ of Chiapa. Jaime Sabinas Cultural Center and Parque Convivencia Infantil are also worth visiting. Visit our Tuxtla Gutierrez travel guide
Map
Boulevard Belisario Dominguez No. 4389, Fraccionamiento La Gloria, Tuxtla Gutierrez, CHIS, 29054

What's nearby

  • A gazebo with ornate white railings and a blue dome roof, surrounded by people and trees.
    Marimba Park
    14 min drive - 3.8 miles
  • Plaza Ambar
    5 min walk - 0.3 miles
  • Plaza Crystal Shopping Mall
    8 min drive - 2.1 miles
  • Plaza las Americas Shopping Mall
    11 min drive - 3.0 miles
  • Tuxtla Guitierrez Central Square
    20 min drive - 5.2 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ)
    51 min drive

Restaurants

  • Pop Salads
    7 min walk
  • Café San Carlos
    5 min walk
  • Pollo Brujo Express
    5 min walk
  • Due Torrii
    6 min walk
  • Tmp Cantina Chiapaneca - Suc Campestre
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to noon on weekdays and 8:00 AM to noon on weekends; MXN 130 to 250 for adults and MXN 130 to 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults, and MXN 130 to 250 for children
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 8:00 AM to 9:00 PM

Frequently asked questions

Does Hotel Palapa Palace have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Palapa Palace pet-friendly?

Yes, Hotel Palapa Palace allows dogs (limit 1 total) with a maximum weight of up to 18 lbs per pet. There's a deposit of MXN 500 per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Palapa Palace?

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Palapa Palace?

Check-out is at 1 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Palapa Palace located?

Situated in Tuxtla Gutierrez, this hotel is 0.2 mi (0.4 km) from Plaza Ambar and within 3 mi (5 km) of Foro Chiapas and Chiapas Fairgrounds. Plaza Crystal Shopping Mall and Joyyo Mayu Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Palapa Palace Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 145 out of 248 reviews
Rating 8 - Good. 55 out of 248 reviews
Rating 6 - Okay. 25 out of 248 reviews
Rating 4 - Poor. 10 out of 248 reviews
Rating 2 - Terrible. 13 out of 248 reviews

Reviews

Verified review

10/10 Excellent

julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no negative reviews. Check in was easy and fast as well as checking out.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Cristhian

Liked: Amenities
Nice place
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go there!

Unfortunally I was only able to stay 1 day, with my wife, but have no complaints about it. When we come back to that area, we wil most surtainally look into it. Had many things we didn't have time to discover.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

José Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Yoshua

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025
Verified review

4/10 Poor

Franciscus

Disliked: Property conditions & facilities
The beds are terrible. The safebox is not working after they changed the batteries the box was not opening with my passports and cash in it. The restaurant was refushing orders 45 minutes before the official closing time. I am a reguliere guest in this Hotel but are choked to see how fast it is going down
Stayed 3 nights in Mar 2024
Verified review

6/10 Okay

Franciscus

Liked: Cleanliness
A
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

MAGALY ANTONIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, las instalaciones limpias El personal amable, la comida del restaurante buena Un espacio retirado del centro con una gran tranquilidad para descansar
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Rosendo Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, el personal es excelente muy amables y atentos, hay una tienda de conveniencia a un costado del hotel!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones limpias Alberca muy limpia Personal atento y amable
Stayed 1 night in May 2026
Verified review

6/10 Okay

Yukari

Liked: Cleanliness, staff & service, amenities
Habitación limpia, solo que la piscina estaba con mal aspecto, no se veía limpia el agua, no nos pudimos meter a refrescar .
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 1 night in Apr 2026
Verified review

8/10 Good

JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación limpia, no así el agua de la alberca que necesita un poco más de esfuerzo en mantenerla limpia, una buena ubicación por la cercanía a tiendas de conveniencia y alimentos.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
La habitación limpia , excelente servicio x parte de todos muy amables.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Me gusta
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jose Miguel

Liked: Cleanliness, staff & service
Muy bueno
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Juan Carlos

Liked: Cleanliness, staff & service
Mejorar el internet
Stayed 14 nights in Dec 2025
Verified review

8/10 Good

Juan Carlos

Liked: Staff & service, property conditions & facilities, room comfort
Si todo bien
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Guillermo

Liked: Cleanliness, staff & service
El personal cuando los necesitaba
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

José Luis

Liked: Cleanliness, amenities
La habitación limpia, el personal muy amable, lo único que no me gustó, fue un extraño ruido que se escucha todo el tiempo por la noche en la habitación 101 y me comentó mi hermana que tambien en la 110.
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
excelente lugar, la recepción de lujo
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy agradable
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Alejandra Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
El wifi no funciona bien y la red tampoco
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

José Neil Amhed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente en la cocina les falta tener más cuidado en la preparación por ejemplo pedí un spaghetti Alfredo y el mesero me dijo que estaba recién hecho y la pasta fresca, y pues realmente no fue así juzguen la foto, la pasta café, cuando es fresca es amarilla, no tenía crema pasado de orégano, le pusieron lechuga, y le faltó crema , he comido esa misma pasta en otros lugares y la comparación es avismal, pedí arrachera y me la sirvieron fría, en cuanto a eso todo lo demás está genial
Stayed 1 night in Sep 2025