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Hotel Palapa Palace

3.0 star property
Hotel in Tuxtla Gutierrez with a 24-hour business center and a 24-hour front desk

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Photo gallery for Hotel Palapa Palace

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Double Room, 2 Double Beds | View from room
Reception
Exterior
Garden

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast available
  • Air conditioning
  • Housekeeping
  • Room service

Room options

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Showing 2 of 2 rooms

View all photos for Comfort Room

Comfort Room | Premium bedding, in-room safe, desk, blackout drapes

Comfort Room

Highlights

Air conditioning
Refrigerator
Plasma TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Free bottled water
Cable channels
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

Highlights

Air conditioning
Refrigerator
Plasma TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Free bottled water
Cable channels
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Boulevard Belisario Dominguez No. 4389, Fraccionamiento La Gloria, Tuxtla Gutierrez, CHIS, 29054

What's nearby

  • Plaza Ambar - 3 min walk - 0.2 miles
  • Plaza Crystal Shopping Mall - 4 min drive - 2.0 miles
  • Plaza las Americas Shopping Mall - 4 min drive - 2.7 miles
  • Marimba Park - 6 min drive - 3.6 miles
  • Tuxtla Guitierrez Central Square - 7 min drive - 4.1 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 60 min drive

Restaurants

  • ‪Pozoleria las Jicaritas - ‬1 min walk
  • ‪La Isla Tacos de Picaña & Sirloin - ‬4 min walk
  • ‪Café San Carlos - ‬4 min walk
  • ‪Domino's Pizza - ‬7 min walk
  • ‪Oriental Wok, Plaza Ambar - ‬7 min walk

About this property

Hotel Palapa Palace

Hotel near Marimba Park
Consider a stay at Hotel Palapa Palace and take advantage of a terrace, a garden, and a 24-hour business center. Free in-room WiFi and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), an area shuttle, and a 24-hour front desk
  • A computer station, a water dispenser, and tour/ticket assistance
Room features
All 82 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with cable channels
  • Refrigerators, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to noon on weekdays and 8:00 AM to noon on weekends; MXN 130 to 250 for adults and MXN 130 to 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults, and MXN 130 to 250 for children
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 9:00 PM

Property is also known as

Hotel Palapa Palace
Hotel Palapa Palace Tuxtla Gutierrez
Palapa Palace
Palapa Palace Tuxtla Gutierrez
Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas
Hotel Palapa Palace Hotel
Hotel Palapa Palace Tuxtla Gutierrez
Hotel Palapa Palace Hotel Tuxtla Gutierrez

Frequently asked questions

Does Hotel Palapa Palace have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Palapa Palace pet-friendly?

Yes, Hotel Palapa Palace allows dogs (limit 1 total) with a maximum weight of up to 18 lbs per pet. There's a deposit of MXN 500 per stay. Service animals are exempt from fees.

How much is parking at Hotel Palapa Palace?

Self parking is free at this property.

What time is check-in at Hotel Palapa Palace?

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Palapa Palace?

Check-out is at 1 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Palapa Palace located?

Situated in Tuxtla Gutierrez, this hotel is 0.2 mi (0.3 km) from Plaza Ambar and within 3 mi (5 km) of Foro Chiapas and Plaza Crystal Shopping Mall. Chiapas Fairgrounds and Joyyo Mayu Park are also within 3 mi (5 km).

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Hotel Palapa Palace Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 102 out of 184 reviews
Rating 8 - Good. 43 out of 184 reviews
Rating 6 - Okay. 18 out of 184 reviews
Rating 4 - Poor. 10 out of 184 reviews
Rating 2 - Terrible. 11 out of 184 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cristhian

Liked: Amenities
Nice place
Stayed 1 night in Mar 2025

10/10 Excellent

Yoshua

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025

10/10 Excellent

julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no negative reviews. Check in was easy and fast as well as checking out.
Stayed 1 night in Oct 2024

4/10 Poor

Franciscus

Disliked: Property conditions & facilities
The beds are terrible. The safebox is not working after they changed the batteries the box was not opening with my passports and cash in it. The restaurant was refushing orders 45 minutes before the official closing time. I am a reguliere guest in this Hotel but are choked to see how fast it is going down
Stayed 3 nights in Mar 2024

8/10 Good

Reyna Esperanza

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó volvería a ir
Stayed 1 night in May 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar tranquilo, tiene cerca varias tiendas
Stayed 1 night in May 2025

8/10 Good

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, limpias y cómodas habitaciones
Stayed 2 nights in Mar 2025

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se facil acceso y buena ubicación
Stayed 1 night in Feb 2025

10/10 Excellent

monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 4 nights in Jan 2025

10/10 Excellent

Uziel Levi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación, recepción fue muy amable ya que tuve un problema con el banco emisor de mi tarjeta pero se solucionó gracias por la amabilidad y espera
Stayed 1 night in Nov 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es genial, el ambiente rico muy fresco y limpio la pasamos increíblemente súper.
Stayed 2 nights in Dec 2024

10/10 Excellent

ANie

Stayed 3 nights in Dec 2024

2/10 Terrible

Andrés

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

adriana

Stayed 2 nights in Dec 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Lo que no me gusto, que no respetaron mi reservacion
Stayed 1 night in Dec 2024

2/10 Terrible

Reyna Esperanza

Stayed 1 night in Dec 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación que nos toco estaba limpia, pero en general se ve percudida, había ruido de un motor girando toda la noche y no era del clima, se escucha el ruido de la calle y de los huespedes que circulan en el hotel, en la mesa donde se supone te sientas a trabajar no cuenta con contactos eléctricos, en general la atención con el personal fue buena, solo me hospede una noche
Stayed 1 night in Nov 2024

10/10 Excellent

Harumy

Stayed 1 night in Nov 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Paola Beatriz

Disliked: Staff & service
La atención del personal es mala. El baño es muy pequeño
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención de los señores vigilantes muy amables
Stayed 1 night in Nov 2024

4/10 Poor

German

Stayed 2 nights in Oct 2024