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Hotel Palace Inn

3.0 star property
Hotel in Tuxtla Gutierrez with a 24-hour front desk and an outdoor pool

Choose dates to view prices

Photo gallery for Hotel Palace Inn

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Business center
Dining
Lobby
Outdoor dining
Hotel Palace Inn, in the business district, feels worlds away. The garden offers tranquility, and the outdoor pool refreshes after meetings. Guests enjoy drinks at the bar, dining at the restaurant, free self-parking, and tour assistance.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Quadruple Room

Family Quadruple Room | Premium bedding, in-room safe, desk, blackout drapes

Family Quadruple Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
Free bottled water
Daily housekeeping
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Triple Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
Free bottled water
Daily housekeeping
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
Free bottled water
Wardrobe or closet
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room, 1 King Bed, Non Smoking

Comfort Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Comfort Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
Free bottled water
Wardrobe or closet
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Boulevard Belisario Domínguez km.1081, Col Jardines de Tuxtla, Tuxtla Gutierrez, CHIS, 29020

What's nearby

  • Plaza Crystal Shopping Mall - 3 min walk - 0.2 miles
  • Cana Hueca Park - 10 min walk - 0.6 miles
  • Plaza las Americas Shopping Mall - 16 min walk - 0.9 miles
  • Marimba Park - 7 min drive - 1.8 miles
  • Tuxtla Guitierrez Central Square - 11 min drive - 2.7 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 55 min drive

Restaurants

  • ‪Oh la la Pâtisserie Française Artesanal - ‬5 min walk
  • ‪Sanborns - ‬1 min walk
  • ‪Hanasho Galerias Boulevard - ‬5 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Chili's Grill & Bar - ‬3 min walk

About this property

Hotel Palace Inn

Hotel near Marimba Park
At Hotel Palace Inn, you can look forward to a terrace, a garden, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking
  • An elevator, luggage storage, and free newspapers
  • Tour/ticket assistance, a TV in the lobby, and a vending machine
Room features
All 83 rooms offer comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Daily housekeeping, desks, and phones

Similar properties

Lobby

City Express by Marriott Tuxtla Gutierrez

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.6 out of 10, Excellent, 860 reviews
City Express by Marriott Tuxtla Gutierrez

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Inn Tuxtla Gutierrez
Palace Tuxtla Gutierrez
Hotel Palace Inn Hotel
Hotel Palace Inn Tuxtla Gutierrez
Hotel Palace Inn Hotel Tuxtla Gutierrez

Frequently asked questions

Does Hotel Palace Inn have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Palace Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palace Inn?

Self parking is free at this property.

What time is check-in at Hotel Palace Inn?

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Palace Inn?

Check-out is at 1:00 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Palace Inn located?

Situated in the business district, this hotel is within a 10-minute walk of Plaza Crystal Shopping Mall and Chiapas Convention Center. Cana Hueca Park and Joyyo Mayu Park are also within 15 minutes.

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Reviews

Hotel Palace Inn Reviews

8.4

Very Good

8.4

Cleanliness

8.6

Location

8.4

Staff & service

8.8

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 271 out of 503 reviews
Rating 8 - Good. 135 out of 503 reviews
Rating 6 - Okay. 46 out of 503 reviews
Rating 4 - Poor. 23 out of 503 reviews
Rating 2 - Terrible. 28 out of 503 reviews

Reviews

10/10 Excellent

Karen Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Stayed 1 night in Aug 2025

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2025

2/10 Terrible

Greenfig

Liked: Cleanliness
Disliked: Staff & service
Ok
Stayed 2 nights in Aug 2025

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 1 night in Nov 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and very nice.

It was wonderful and everyone friendly. Had some internet issues-could be better. resteraunt not that great and VERY limited bar. Only had two small bottles of wine-and it was red-didn’t replace. Only had beer-2 small bottles of red wine, tequila and not much more.
Stayed 2 nights in Jan 2024

4/10 Poor

Leslie

Liked: Cleanliness, staff & service
The room are cleaning service are very good, however They are every morning at fixing something down stairs very loud the card desactívate very often, some of the room has humidity!.
Stayed 6 nights in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar. Muy buena ubicación y alberca agradable
Stayed 1 night in Oct 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está cerca de plaza comercial
Stayed 1 night in Sep 2025

10/10 Excellent

Alderramet

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable
Stayed 1 night in Aug 2025

8/10 Good

Juan

Liked: Cleanliness, amenities, property conditions & facilities
En general bien, las instalaciones cuidadad, el aire acondicionado sirve, es decir, se puede configurar, hay rincones con telarañas, pero la cama y ropa, limpio. Tienes refri en el cuarto lo que es muy util en esta ciudad calurosa. Los operadores, algo serios, sin sonrisas, hacen los que les toca y ya.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy acorde a lo que buscamos para descansar, tiene un buen restaurante precios accesibles un Oxxo justo alado de las instalaciones y de frente una plaza comercial dentro una maquina dispensora de productos… la habitacióncon aire acondicionado camas muy cómodas frigobar TV todo muy bien, me volvería a quedar
Stayed 1 night in Aug 2025

10/10 Excellent

jorge luis perez

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó la alberquita y los servicios
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el restaurante, la atención del personal, sin embargo no me gustó el olor de la habitación, tenía un olor raro a guardado y humedad, a parte de que se corta la energía eléctrica en cuanto sales de la habitación, yo había dejado mi equipo de trabajo cargando en mi habitación y para mí sorpresa al regresar no había cargado nada xq al salir de la habitación y retirar la llave se corta la energía eléctrica.
Stayed 1 night in Aug 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas condiciones del hotel y lugar tranquilo y cerca del centro histórico
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities
Cuidado al reservar en este hotel revendieron nuestras habitaciones y no querían darnos solución. El sr en recepción burlándose de que dejó siete familias sin habitaciones. No lo recomiendo para nada. Ah y para rematar sucio
Stayed 4 nights in Jul 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities
La verdad es que no lo recomiendo. Revendieron nuestras habs dejaron cinco familias sin hotel. El sr en recepción grosero y burlón. No hacían el servicio de limpieza. No papel de baño no toallas limpias. Terrible
Stayed 5 nights in Jul 2025

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
La experiencia en el hotel es de mediana gratitud. Ya que algunas habitacones no les funciona dl clima y el personal de recepción poco amable.
Stayed 1 night in Jul 2025

6/10 Okay

Edgar

Liked: Staff & service
Disliked: Cleanliness
La recámara tenía una cubeta para captar el agua que caía del aire acondicionado el cual era demasiado viejo
Stayed 2 nights in Jul 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Intalaciones cuidadas, el servicio es bueno y buena ubicación, zonas comerciales cercanas.
Stayed 1 night in Jul 2025

2/10 Terrible

Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities
No respetaron mi reservacion
Stayed 1 night in Jul 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Encantanda con la recepción, el personal muy amable atento, comida muy rica 🙌
Stayed 1 night in Jul 2025

8/10 Good

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien
Stayed 2 nights in Jun 2025

8/10 Good

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mal olor en la habitación, el baño aun más el olor desagradable. Olvide unas sandalias, y no hay una llamada o mensaje para comentar.
Stayed 1 night in Jul 2025

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