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Hotel Palace Inn

Property class: 3

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Photo gallery for Hotel Palace Inn

A hotel with a pool, palm trees, and outdoor seating. - Hotel Palace Inn (Tuxtla Gutierrez)
A pool area with a fountain, green chairs, and umbrellas. - Hotel Palace Inn (Tuxtla Gutierrez)
A spacious lobby with a reception desk, seating area, and outdoor umbrellas. - Hotel Palace Inn (Tuxtla Gutierrez)
A multi-story hotel with a central swimming pool, outdoor seating, and a fountain. - Hotel Palace Inn (Tuxtla Gutierrez)
A reception area with a reception desk, a seating area with a sofa and ottoman, and a tiled floor. - Hotel Palace Inn (Tuxtla Gutierrez)
A terrace, a garden, and a bar are just a few of the amenities provided at Hotel Palace Inn. Free in-room WiFi and a restaurant are available to all guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Quadruple Room

A hotel room with two beds, each with an orange blanket and white pillows, a green headboard, and a painting on the wall.

Family Quadruple Room

8.4 out of 10
Very good
(12 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a television, and an air conditioning unit.

Triple Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a television, and an air conditioning unit.

Double Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(16 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room, 1 King Bed, Non Smoking

A neatly made bed with an orange blanket and pillows, a green headboard, a bedside table with a lamp, and a wall-mounted artwork.

Comfort Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Tuxtla Gutierrez, Hotel Palace Inn is in the business district. Plaza Crystal Shopping Mall and Plaza las Americas Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Canon del Sumidero National Park and Cana Hueca Park. Looking to enjoy an event or a game while in town? See what's happening at Foro Chiapas or Víctor Manuel Reyna Stadium. Visit our Tuxtla Gutierrez travel guide
Map
Boulevard Belisario Domínguez km.1081, Col Jardines de Tuxtla, Tuxtla Gutierrez, CHIS, 29020

What's nearby

  • A paved walkway lined with colorful flags and trees.
    Joyyo Mayu Park
    13 min walk - 0.7 miles
  • Chiapas Convention Center
    5 min walk - 0.3 miles
  • Plaza Crystal Shopping Mall
    7 min walk - 0.4 miles
  • Cana Hueca Park
    10 min walk - 0.6 miles
  • Plaza las Americas Shopping Mall
    5 min drive - 1.4 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ)
    47 min drive

Restaurants

  • McDonald's
    2 min walk
  • Oh la la Pâtisserie Française Artesanal
    5 min walk
  • Hanasho Galerias Boulevard
    5 min walk
  • Dairy Queen
    5 min walk
  • Las Alitas (Galerías)
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Palace Inn have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Palace Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Palace Inn?

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Palace Inn?

Check-out is at 1:00 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Palace Inn located?

Situated in the business district, this hotel is within a 10-minute walk of Chiapas Convention Center and Plaza Crystal Shopping Mall. Cana Hueca Park and Joyyo Mayu Park are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Palace Inn Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 366 out of 645 reviews
Rating 8 - Good. 160 out of 645 reviews
Rating 6 - Okay. 59 out of 645 reviews
Rating 4 - Poor. 28 out of 645 reviews
Rating 2 - Terrible. 32 out of 645 reviews

Reviews

Verified review

10/10 Excellent

Mariesa

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were reasonably priced, staff was friendly, rooms were clean, great amenities! Would definitely stay here again!
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking, staff, air conditioning, clean room
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gilberto Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

lino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

José Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Tony Arath

Liked: Cleanliness, amenities
.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Karen Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

LAURA FABIOLA

Todo excelente
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jarumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO EXCELENTE
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jose Migue

Liked: Cleanliness, amenities
Super
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

José Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execelente
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 1 night in Nov 2024
Verified review

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

Leslie

Liked: Cleanliness, staff & service
The room are cleaning service are very good, however They are every morning at fixing something down stairs very loud the card desactívate very often, some of the room has humidity!.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Greenfig

Liked: Cleanliness
Disliked: Staff & service
Ok
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Yeny

Las instalaciones
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Limpio
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un buen lugar para descansar
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal amable
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

ISRAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fué una estancia corta, pero el personal muy amable y las instalaciones muy bien
Stayed 1 night in Aug 2026