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Hotel Palace Inn

3.0 star property
A peaceful retreat in the business district where travelers can relax in lush gardens, cool off in the outdoor pool, or unwind on the terrace

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Photo gallery for Hotel Palace Inn

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers - Hotel Palace Inn (Tuxtla Gutierrez)
Outdoor dining - Hotel Palace Inn (Tuxtla Gutierrez)
Dining - Hotel Palace Inn (Tuxtla Gutierrez)
Comfort Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes - Hotel Palace Inn (Tuxtla Gutierrez)
Interior - Hotel Palace Inn (Tuxtla Gutierrez)
Hotel Palace Inn, in the business district, feels worlds away. The garden offers tranquility, and the outdoor pool refreshes after meetings. Guests enjoy drinks at the bar, dining at the restaurant, free self-parking, and tour assistance.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Quadruple Room

Family Quadruple Room | Premium bedding, in-room safe, desk, blackout drapes

Family Quadruple Room

8.8 out of 10
Excellent
(11 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Triple Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room, 1 King Bed, Non Smoking

Comfort Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Comfort Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(19 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Tuxtla Gutierrez, Hotel Palace Inn is in the business district. Plaza Crystal Shopping Mall and Plaza las Americas Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Canon del Sumidero National Park and Cana Hueca Park. Looking to enjoy an event or a game while in town? See what's happening at Foro Chiapas or Víctor Manuel Reyna Stadium. Visit our Tuxtla Gutierrez travel guide
Map
Boulevard Belisario Domínguez km.1081, Col Jardines de Tuxtla, Tuxtla Gutierrez, CHIS, 29020

What's nearby

  • Joyyo Mayu Park
    Joyyo Mayu Park
    13 min walk - 0.7 miles
  • Chiapas Convention Center
    5 min walk - 0.3 miles
  • Plaza Crystal Shopping Mall
    7 min walk - 0.4 miles
  • Cana Hueca Park
    10 min walk - 0.6 miles
  • Plaza las Americas Shopping Mall
    5 min drive - 1.4 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ)
    47 min drive

Restaurants

  • Sanborns
    1 min walk
  • McDonald's
    2 min walk
  • Hanasho Galerias Boulevard
    5 min walk
  • Restaurante Mediterráneo
    2 min walk
  • Cochito Antojería
    3 min walk

About this property

Hotel Palace Inn

Hotel in the business district
At Hotel Palace Inn, you can look forward to a terrace, a garden, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking
  • A vending machine, free newspapers, and an elevator
  • A TV in the lobby, a water dispenser, and a 24-hour front desk
Room features
All 83 rooms offer comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Inn Tuxtla Gutierrez
Palace Tuxtla Gutierrez
Hotel Palace Inn Hotel
Hotel Palace Inn Tuxtla Gutierrez
Hotel Palace Inn Hotel Tuxtla Gutierrez

Frequently asked questions

Does Hotel Palace Inn have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Palace Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Palace Inn?

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Palace Inn?

Check-out is at 1:00 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Palace Inn located?

Situated in the business district, this hotel is within a 10-minute walk of Chiapas Convention Center and Plaza Crystal Shopping Mall. Cana Hueca Park and Joyyo Mayu Park are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Palace Inn Reviews

8.6

Excellent

8.4

Cleanliness

8.6

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 321 out of 577 reviews
Rating 8 - Good. 150 out of 577 reviews
Rating 6 - Okay. 51 out of 577 reviews
Rating 4 - Poor. 26 out of 577 reviews
Rating 2 - Terrible. 29 out of 577 reviews

Reviews

Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking, staff, air conditioning, clean room
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mariesa

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were reasonably priced, staff was friendly, rooms were clean, great amenities! Would definitely stay here again!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and very nice.

It was wonderful and everyone friendly. Had some internet issues-could be better. resteraunt not that great and VERY limited bar. Only had two small bottles of wine-and it was red-didn’t replace. Only had beer-2 small bottles of red wine, tequila and not much more.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Karen Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Jarumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO EXCELENTE
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jose Migue

Liked: Cleanliness, amenities
Super
Stayed 1 night in Oct 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execelente
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Leslie

Liked: Cleanliness, staff & service
The room are cleaning service are very good, however They are every morning at fixing something down stairs very loud the card desactívate very often, some of the room has humidity!.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Greenfig

Liked: Cleanliness
Disliked: Staff & service
Ok
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

yessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
si
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Selene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espaciosa, limpia, todo funcionaba muy bien, la cama muy cómoda
Stayed 1 night in May 2026
Verified

10/10 Excellent

LUIS ANSELMO

Liked: Cleanliness, staff & service, property conditions & facilities
Un poco caluroso después de la una de la tarde, hasta ponerse el sol, el clima no abastecía...
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Hubercein

Bueno
Stayed 1 night in Apr 2026
Verified

8/10 Good

Fernando

Liked: Amenities, property conditions & facilities
Excelente ubicacion, céntrico, cerca de todo. La habitacion, continua sin þerminar de limpiar, los escombros de la remodelacion. Algunas telarañas y falta de detalle en limpieza general
Stayed 3 nights in Apr 2026
Verified

2/10 Terrible

Jorge Daniel

Pésimo hotel las habitaciones casi detoriadados los climas en mal estados sin servicio de teléfono en la habitación sin luz en algunas parte de la habitación nos tuvieron que cambiar de habitación está prohibido fumar dentro de las instalaciones del hotel solo se fuma fuera del hotel y de paso nos robaron una playera dentro de la habitación.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Logsalen

Liked: Cleanliness, staff & service, property conditions & facilities
Lo unico q estabaa muy dura la cama y les falta fumigar hay insectos por todo el pasillo d ahi todo bien
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la segunda vez que viajo a Chiapas y me e quedado en este hotel las dos veces. La primera vez me encanto y esta última me quede una semana, pero toca decir que si haces la reservación por Expedia o otra app, te darán los cuartos que se encuentran hasta atrás del hotel. Son mucho más viejos, sucios y hasta llenos de mosquitos, pulgas o hormigas rojas. Despertamos llenos de picaduras y en la madrugada tuvimos que cambiarnos de habitación. Claramente nos dijeron en reservación que las mejores cuartos estaban en la parte de enfrente del hotel, frente a la alberca. Nos cambiaron y terminamos de pasar un momento mucho más placentero. Overall the stay was pretty decent, the restaurant and the food was ok.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar cómodo y bien comunicado, con restaurante, alberca, estacionamiento y todo el personal es muy diligente.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Jesus

Liked: Cleanliness, staff & service
Aire acondicionado en la habitación
Stayed 2 nights in Feb 2026