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Hotel Madrid Tuxtla

Property class: 3

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Photo gallery for Hotel Madrid Tuxtla

A restaurant interior with wooden tables and chairs, a counter, and hanging pendant lights. - Hotel Madrid Tuxtla (Tuxtla Gutierrez)
A narrow, enclosed corridor with a sloped ceiling and large windows on both sides. - Hotel Madrid Tuxtla (Tuxtla Gutierrez)
A modern hotel reception area with a white reception desk, a flat-screen TV mounted on the wall, and a sign indicating the hotel is in Madrid. - Hotel Madrid Tuxtla (Tuxtla Gutierrez)
A hotel room with two beds, a desk, a chair, a TV, and an air conditioning unit. - Hotel Madrid Tuxtla (Tuxtla Gutierrez)
A modern elevator with a digital display, a wooden panel wall, and a small table with a vase. - Hotel Madrid Tuxtla (Tuxtla Gutierrez)
Take advantage of a free daily manager's reception, a coffee shop/cafe, and a restaurant at Hotel Madrid Tuxtla. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, each with a black headboard, white bedding, and a red accent pillow. There is a nightstand between the beds with a phone and a small table. Above the beds, there is a framed artwork on the wall.

Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Quadruple Room

A hotel room with two beds, each with a black headboard, white bedding, and a red accent pillow. There is a nightstand between the beds with a phone and a small table. Above the beds, there is a framed artwork on the wall.

Quadruple Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Triple Room

A hotel room with two beds, each with a black headboard, white bedding, and a red accent pillow. There is a nightstand between the beds with a phone and a small table. Above the beds, there is a framed artwork on the wall.

Triple Room

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room, 1 King Bed

A hotel room with a large bed, two bedside tables, a nightstand, a painting on the wall, and a window with curtains.

Double Room, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room Standard

Down comforters, desk, iron/ironing board, rollaway beds (surcharge)

Double Room Standard

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Triple Room Standard

Down comforters, desk, iron/ironing board, rollaway beds (surcharge)

Triple Room Standard

  • 15 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Quadruple Room Standard

Down comforters, desk, iron/ironing board, rollaway beds (surcharge)

Quadruple Room Standard

  • 15 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Guadalupe, a neighborhood in Tuxtla Gutierrez, Hotel Madrid Tuxtla is in a regional park. Museo de la Marimba and Museum of the City of Tuxtla Gutiérrez are cultural highlights, and travelers looking to shop may want to visit Galerias Bonampak and Plaza las Americas Shopping Mall. Looking to enjoy an event or a game while in town? See what's happening at Víctor Manuel Reyna Stadium or Foro Chiapas. Visit our Tuxtla Gutierrez travel guide
Map
6ta Poniente Norte No. 175, Col. Centro, Tuxtla Gutierrez, CHIS, 29000

What's nearby

  • A gazebo with ornate white railings and a blue dome roof, surrounded by people and trees.
    Marimba Park
    2 min walk - 0.1 miles
  • A museum with wooden furniture and historical photographs on the walls.
    Museo de la Marimba
    3 min walk - 0.2 miles
  • A large black cross in front of a white church with a clock tower and a statue of a saint.
    San Marcos Cathedral
    10 min walk - 0.6 miles
  • Tuxtla Guitierrez Central Square
    8 min walk - 0.5 miles
  • Galerias Bonampak
    15 min walk - 0.8 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ)
    41 min drive

Restaurants

  • La Esphera Café
    3 min walk
  • el taco loco
    3 min walk
  • Pillo's
    3 min walk
  • Esquites MARY-MARIMBA
    3 min walk
  • Ambar restaurant & Coffee
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • NOVELTY

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 350.0 per night
Cribs (infant beds) are available for MXN 100.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 750 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 350 (one-way)
  • Crib (infant bed) fee: MXN 100.0 per day
  • Rollaway bed fee: MXN 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Madrid Tuxtla pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Madrid Tuxtla?

Check-in start time: 3 PM; Check-in end time: noon.

What time is check-out at Hotel Madrid Tuxtla?

Check-out is at noon.

Does Hotel Madrid Tuxtla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 750 per vehicle applies.

Where is Hotel Madrid Tuxtla located?

Located in Guadalupe, this hotel is within a 5-minute walk of Marimba Park and Museo de la Marimba. Museum of the City of Tuxtla Gutiérrez and Tuxtla Guitierrez Central Square are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Madrid Tuxtla Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 245 out of 482 reviews
Rating 8 - Good. 167 out of 482 reviews
Rating 6 - Okay. 55 out of 482 reviews
Rating 4 - Poor. 6 out of 482 reviews
Rating 2 - Terrible. 9 out of 482 reviews

Reviews

Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with an accessible price, very close to the Marimba Park, the hotel is very quiet and clean, breakfast is not included so keep in mind.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Mordechai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great news lace to stay Vegetarian restaurant across the street and great coffee around the corner, and just a few minutes walk from the park
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Mar 2024
Verified review

6/10 Okay

William

Liked: Cleanliness
Disliked: Amenities
The room was fine, minimal amenities, (soap). Staff were courteous. The AC worked fine but the fan made a lot of noise. There were no lights on the 3rd floor, we did find our room. In the morning we discovered a light switch. There was NO hot water, at all. Made me wonder if they were following the Mexican "motel" model - LOL The restaurant advertised was closed like permanent!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean an modern rooms and free breakfast
Stayed 1 night in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
The staff was great.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this place so clean close to everything I ll stay again n the hotel
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Miguel ángel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Veri

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Joel

Disliked: Property conditions & facilities
bed was very good room seems outdated no window smell came out from sink breakfast was exellent
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Tomás Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELENTE
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hot water with strong pressure. Very important for most travelers.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NA
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Diva

Liked: Cleanliness, staff & service, property conditions & facilities
It is excelent
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Terry

Liked: Cleanliness
Disliked: Amenities
The good: it was a VERY good price and located close to Marimba park with many food options nearby. Staff were friendly and helpful. The bad: there was a smoke alarm - low battery alarm going off every 10 seconds that was very annoying and went unfixed even after being advised. How hard is it to change a battery?
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Randall

Liked: Cleanliness, staff & service, amenities
A solid three star hotel experience, walkable to Marimba Plaza, which is very active and fun at night. Short cab ride to the ADO bus terminal. Tuxtla centro is not a tourist area. People are friendly enough, but the town is loud, dirty and smoggy. Hotel Madrid is a solid oasis, and with the a/c on, even the traffic sounds are drowned out.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, amenities
I liked all
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Fran

Disliked: Amenities
They advertised 24 hour airport shuttle and then told me to take a cab. The can fare was as much as the hotel.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2025
Verified review

8/10 Good

SALOMON A

Liked: Cleanliness, staff & service

Nice

AC is opd and not working properly
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

César

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

Enrique Daniel

Liked: Staff & service
Hotel requiere mejoras, algo deteriorado
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Luis Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente precio
Stayed 2 nights in Aug 2026