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Hotel Madrid Tuxtla

3.0 star property
Travelers enjoy local cuisine and relaxation in the heart of the city, where attentive staff ensures a comfortable stay at every turn

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Photo gallery for Hotel Madrid Tuxtla

Food court - Hotel Madrid Tuxtla (Tuxtla Gutierrez)
Down comforters, desk, iron/ironing board, rollaway beds - Hotel Madrid Tuxtla (Tuxtla Gutierrez)
Interior entrance - Hotel Madrid Tuxtla (Tuxtla Gutierrez)
Interior - Hotel Madrid Tuxtla (Tuxtla Gutierrez)
Interior - Hotel Madrid Tuxtla (Tuxtla Gutierrez)
Hotel Madrid Tuxtla brings visitors close to the action near Marimba Park. Guests can grab a coffee when needed, sample regional dishes at the on-site restaurant, and meet fellow travelers during the manager's daily reception.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room, 2 Double Beds

Down comforters, desk, iron/ironing board, rollaway beds

Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room

Down comforters, desk, iron/ironing board, rollaway beds

Quadruple Room

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room

Down comforters, desk, iron/ironing board, rollaway beds

Triple Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed | Down comforters, desk, iron/ironing board, rollaway beds

Double Room, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Down comforters, desk, iron/ironing board, rollaway beds

Double Room Standard

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 2

View all photos for Triple Room Standard

Down comforters, desk, iron/ironing board, rollaway beds

Triple Room Standard

  • 15 sq m
  • Sleeps 3

View all photos for Quadruple Room Standard

Down comforters, desk, iron/ironing board, rollaway beds

Quadruple Room Standard

  • 15 sq m
  • Sleeps 4

About the neighborhood

Located in Tuxtla Gutierrez, Hotel Madrid Tuxtla is in the city center and in a regional park. Museo de la Marimba and Museum of the City of Tuxtla Gutiérrez are cultural highlights, and travelers looking to shop may want to visit Galerias Bonampak and Plaza las Americas Shopping Mall. Looking to enjoy an event or a game while in town? See what's happening at Víctor Manuel Reyna Stadium or Foro Chiapas. Visit our Tuxtla Gutierrez travel guide
Map
6ta Poniente Norte No. 175, Col. Centro, Tuxtla Gutierrez, CHIS, 29000

What's nearby

  • Marimba Park
    Marimba Park
    2 min walk - 0.1 miles
  • Museo de la Marimba
    Museo de la Marimba
    3 min walk - 0.2 miles
  • San Marcos Cathedral
    San Marcos Cathedral
    10 min walk - 0.6 miles
  • Tuxtla Guitierrez Central Square
    8 min walk - 0.5 miles
  • Bicentennial Park
    8 min walk - 0.5 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ)
    41 min drive

Restaurants

  • el taco loco
    3 min walk
  • Esquites MARY-MARIMBA
    3 min walk
  • Tortas Lola
    1 min walk
  • Pillo's
    3 min walk
  • Cafe Chichon
    2 min walk

About this property

Hotel Madrid Tuxtla

Hotel in the city center
Take advantage of a free daily manager's reception, a coffee shop/cafe, and a restaurant at Hotel Madrid Tuxtla. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A roundtrip airport shuttle (surcharge), express check-in, and a 24-hour front desk
  • Concierge services, a computer station, and luggage storage
  • Tour/ticket assistance and smoke-free premises
Room features
All guestrooms at Hotel Madrid Tuxtla feature comforts such as 24-hour room service and air conditioning, as well as amenities like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Down comforters and rollaway/extra beds (surcharge)
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • NOVELTY

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 350.0 per night
Cribs (infant beds) are available for MXN 100.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 750 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 350 (one-way)
  • Crib (infant bed) fee: MXN 100.0 per day
  • Rollaway bed fee: MXN 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Madrid Tuxtla
Madrid Tuxtla
Hotel Madrid Tuxtla Gutierrez, Mexico - Chiapas
Hotel Madrid Tuxtla Tuxtla Gutierrez
Madrid Tuxtla Tuxtla Gutierrez
Madrid Tuxtla Tuxtla Gutierre
Hotel Madrid Tuxtla Hotel
Hotel Madrid Tuxtla Tuxtla Gutierrez
Hotel Madrid Tuxtla Hotel Tuxtla Gutierrez

Frequently asked questions

Is Hotel Madrid Tuxtla pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Madrid Tuxtla?

Check-in start time: 3 PM; Check-in end time: noon.

What time is check-out at Hotel Madrid Tuxtla?

Check-out is at noon.

Does Hotel Madrid Tuxtla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 750 per vehicle applies.

Where is Hotel Madrid Tuxtla located?

Located in the heart of Tuxtla Gutierrez, this hotel is within a 5-minute walk of Marimba Park and Museo de la Marimba. Museum of the City of Tuxtla Gutiérrez and Tuxtla Guitierrez Central Square are also within 10 minutes.

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Reviews

Hotel Madrid Tuxtla Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 235 out of 466 reviews
Rating 8 - Good. 163 out of 466 reviews
Rating 6 - Okay. 54 out of 466 reviews
Rating 4 - Poor. 6 out of 466 reviews
Rating 2 - Terrible. 8 out of 466 reviews

Reviews

Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with an accessible price, very close to the Marimba Park, the hotel is very quiet and clean, breakfast is not included so keep in mind.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Mordechai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great news lace to stay Vegetarian restaurant across the street and great coffee around the corner, and just a few minutes walk from the park
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

William

Liked: Cleanliness
Disliked: Amenities
The room was fine, minimal amenities, (soap). Staff were courteous. The AC worked fine but the fan made a lot of noise. There were no lights on the 3rd floor, we did find our room. In the morning we discovered a light switch. There was NO hot water, at all. Made me wonder if they were following the Mexican "motel" model - LOL The restaurant advertised was closed like permanent!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
The staff was great.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Veri

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this place so clean close to everything I ll stay again n the hotel
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Joel

Disliked: Property conditions & facilities
bed was very good room seems outdated no window smell came out from sink breakfast was exellent
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Terry

Liked: Cleanliness
Disliked: Amenities
The good: it was a VERY good price and located close to Marimba park with many food options nearby. Staff were friendly and helpful. The bad: there was a smoke alarm - low battery alarm going off every 10 seconds that was very annoying and went unfixed even after being advised. How hard is it to change a battery?
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NA
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tomás Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELENTE
Stayed 1 night in May 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hot water with strong pressure. Very important for most travelers.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Diva

Liked: Cleanliness, staff & service, property conditions & facilities
It is excelent
Stayed 1 night in Jun 2024
Verified

8/10 Good

Randall

Liked: Cleanliness, staff & service, amenities
A solid three star hotel experience, walkable to Marimba Plaza, which is very active and fun at night. Short cab ride to the ADO bus terminal. Tuxtla centro is not a tourist area. People are friendly enough, but the town is loud, dirty and smoggy. Hotel Madrid is a solid oasis, and with the a/c on, even the traffic sounds are drowned out.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, amenities
I liked all
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Fran

Disliked: Amenities
They advertised 24 hour airport shuttle and then told me to take a cab. The can fare was as much as the hotel.
Stayed 1 night in Apr 2023
Verified

8/10 Good

SALOMON A

Liked: Cleanliness, staff & service

Nice

AC is opd and not working properly
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

César

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 1 night in Feb 2024
Verified

8/10 Good

Deyser

Liked: Cleanliness, staff & service, amenities
La puerta de la regadera no cerraba estaba súper dura para abrir y cerrar y el toallero estaba oxidado. Lo bueno es que esta en una excelente ubicación, no hay ruidos y la habitación esta muy limpia.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estubo muy bien excepto que sería genial tuvieran servicio de café por la mañana y noche
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Raptor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel,buena ubicación y muy limpio
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Luis Hector Martinez De

Liked: Staff & service, amenities
Disliked: Cleanliness
La habitacion tenia lo basico y limpia, cama comoda, aunque el control del clima no funcionada del todo bien. Los desayunos son muy ricos y variados. El personal que atiende la recepecion son amables. No cuentan con servicio de cena en habitación, pero hay muchas opciones cerca del hotel.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Feb 2026