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Hotel Andiroba Palace

Property class: 3.5

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Photo gallery for Hotel Andiroba Palace

A multi-level hotel with a central pool, balconies, and a clear sky. - Hotel Andiroba Palace (Tuxtla Gutierrez)
A hotel entrance with a covered walkway, palm trees, and a sign for 'TEL' hotel. - Hotel Andiroba Palace (Tuxtla Gutierrez)
A spacious indoor dining area with multiple tables and chairs, ceiling fans, and large windows offering a view of palm trees and parked cars. - Hotel Andiroba Palace (Tuxtla Gutierrez)
A modern building with a covered entrance, palm trees, and well-maintained landscaping. - Hotel Andiroba Palace (Tuxtla Gutierrez)
A spacious lobby with a white sofa, striped armchairs, a glass coffee table, ceiling fans, and a large window with a view of greenery. - Hotel Andiroba Palace (Tuxtla Gutierrez)
At Hotel Andiroba Palace, you can look forward to a terrace, a garden, and a 24-hour business center. In addition to a snack bar/deli, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Double Room

A hotel room with two beds, a desk, a television, and a painting on the wall.

Comfort Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Comfort Triple Room

A hotel room with two beds, a ceiling fan, a painting on the wall, and a window with curtains.

Comfort Triple Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Comfort Quadruple Room

A hotel room with two beds, a ceiling fan, a nightstand, a bench, and a framed picture on the wall.

Comfort Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Room

A hotel room with a bed, a flat-screen TV mounted on the wall, a desk, and a ceiling fan.

Executive Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Tuxtla Gutierrez, Hotel Andiroba Palace is in the business district. Chiapas Polyforum and Convention Center and Museum of the City of Tuxtla Gutiérrez are cultural highlights, and travelers looking to shop may want to visit Plaza Poliforum Shopping Mall and Ambar Fashion Mall. Jaime Sabinas Cultural Center and Tuxtla Planetarium are also worth visiting. Visit our Tuxtla Gutierrez travel guide
Map
Boulevard Angel Albino Corzo, Col. Las Palmas 1239, Tuxtla Gutierrez, CHIS, 29040

What's nearby

  • Plaza Poliforum Shopping Mall
    15 min walk - 0.8 miles
  • Chiapas Polyforum and Convention Center
    18 min walk - 1.0 mile
  • Chiapas Tower
    18 min walk - 1.0 mile
  • Ambar Fashion Mall
    4 min drive - 1.6 miles
  • Tuxtla Planetarium
    8 min drive - 1.8 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ)
    34 min drive

Restaurants

  • Mercado San Juan
    6 min walk
  • Los Bisquets Bisquets Obregón
    2 min walk
  • El Padrino Carnes Asadas
    5 min walk
  • Hai Sushi
    5 min walk
  • La Farandula
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 160 per person
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 11 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 160 per person
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Andiroba Palace have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Andiroba Palace pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 11 lbs per pet. There's a deposit of MXN 500 per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Andiroba Palace?

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Andiroba Palace?

Check-out is at 1 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Andiroba Palace located?

Situated in the business district, this hotel is within a 15-minute walk of Casa Palmas and Plaza Poliforum Shopping Mall. Chiapas Polyforum and Convention Center and Chiapas Tower are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Andiroba Palace Reviews

8.0

Very Good

8.4

Cleanliness

8.6

Location

8.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 71 out of 162 reviews
Rating 8 - Good. 54 out of 162 reviews
Rating 6 - Okay. 16 out of 162 reviews
Rating 4 - Poor. 6 out of 162 reviews
Rating 2 - Terrible. 15 out of 162 reviews

Reviews

Verified review

10/10 Excellent

CARLOS

Liked: Amenities
Good place and near Restaurants and shopping and Mall
Stayed 2 nights in Sep 2023
Verified review

6/10 Okay

Daryl

Liked: Cleanliness, staff & service
Disliked: Amenities
Hot water takes forever, its the white dot btw. Pretty basic with hard mattresses. Still, for the price, theres a nice bar el conejo around the corner
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Luis Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good balance between price and location. Easy acess to leave the city to the airport.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

MARTHA

Liked: Staff & service, amenities, property conditions & facilities
PARKING IS GOOD
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Madali

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Birgit

Liked: Cleanliness, staff & service, property conditions & facilities
It is good if you need a place for a Night
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

loulisss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Ihave stayed here often. It is clean and convenient for me. Restaurant is terrible and should be avoided.
Stayed 1 night in Jun 2023
Verified review

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Please save your money and go somewhere else, Beds are very uncomfortable, showers were nasty with mold everywhere, it looks like they have not been cleaned in a while, will never stay here and I don’t recommend this place.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Sarah

Liked: Staff & service
This is a fine hotel for a quick and cheap one night stay, but It has gone down hill since our last stay in 2018. Towels and sheets are dingy, shower head sprays everywhere, window is broken, etc. Not great, but not terrible either!
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Alberto Herrera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was NO hot water
Stayed 1 night in Aug 2023
Verified review

2/10 Terrible

Joannie

Disliked: Cleanliness
Poor customer service a, not enough personal to carry on the duties , much more less to give the service is advertise
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Francisco

Disliked: Staff & service, property conditions & facilities
There is not good service, not explain all the details about the scanning the card for the room, every day I need to active the card that they never mentioned. The water is hallway but there not cups to serve the water. There wasn’t towels in the room. I have to get it at the front desk.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Juan Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente espacio para descansar sin ruidos molestos
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

luis jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es los que buscaba quede conforme con todo !
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación estaba limpia, la alberca muy bien, el tamaño del estacionamiento es bueno
Stayed 2 nights in May 2026
Verified review

8/10 Good

hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad, no pude elegir mejor hotel, de fácil acceso, estacionamiento techado, personal atento y amable siempre, todos, la alberca impecable, el cuarto de buen tamaño, televisión por cable, caja fuerte y frigobar, café de cortesía en la mañana, solo nos faltó comer ahí, un hotel excelente a buen precio.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Yessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy mal servicio en el personal, falta de organización, cancelan tu reservación aun pagando
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Juan Alfredo

Liked: Cleanliness, staff & service
Le falta mantenimiento al hotel y había mucho ruido en la alberca por algunas persona que hicieron fiesta ahí
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Alejandra

Liked: Cleanliness, property conditions & facilities
Todo muy bien, habitación limpia y buena atención
Muy agradable
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, amenities
El hotel no respetó la reserva. Al parecer la gerente sobrevendió las habitaciones y le valió un pepino la gente que ya había hecho reserva y que ya incluso había pagado, no fuimos los únicos
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, amenities
La gerente sobrevendió habitaciones y no respetó reservas
Stayed 1 night in Feb 2026