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Novotel Citygate Hong Kong

4.0 star property
A convenient urban retreat with a seasonal outdoor pool, three restaurants, and roundtrip airport shuttle service - all connected to shopping opportunities

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Photo gallery for Novotel Citygate Hong Kong

Exterior - Novotel Citygate Hong Kong (Tung Chung)
Serves breakfast, lunch, and dinner - Novotel Citygate Hong Kong (Tung Chung)
Exterior - Novotel Citygate Hong Kong (Tung Chung)
Miscellaneous - Novotel Citygate Hong Kong (Tung Chung)
Minibar, in-room safe, desk, blackout drapes - Novotel Citygate Hong Kong (Tung Chung)
Novotel Citygate Hong Kong connects travelers to shopping and offers a seasonal outdoor pool. Enjoy international dishes at three restaurants and get personalized recommendations from the concierge. Visitors appreciate the helpful multilingual staff and easy airport access.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premier Room, 2 Twin Beds (Executive)

Minibar, in-room safe, desk, blackout drapes

Premier Room, 2 Twin Beds (Executive)

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive) | Minibar, in-room safe, desk, blackout drapes

Premier Suite, 1 King Bed (Executive)

  • Mountain view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible | Minibar, in-room safe, desk, blackout drapes

Family Room, Multiple Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 56 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free wired internet

View all photos for Premier Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, blackout drapes

Premier Room, 1 Queen Bed (Executive)

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed

9.0 out of 10
Wonderful
(8 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(103 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Superior Twin Room, 2 Twin Beds

  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Standard Twin Room, 2 Twin Beds

8.6 out of 10
Excellent
(41 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Tung Chung, Novotel Citygate Hong Kong is connected to a shopping center. Hong Kong Disneyland® Resort is a popular area attraction and if an activity is on the agenda, Discovery Bay Golf Club and Ngong Ping 360 are worth checking out. Citygate Outlets and AsiaWorld-Expo are two other places to visit that come recommended. Visit our Tung Chung travel guide
Map
51 Man Tung Road, Tung Chung, 0

What's nearby

  • Citygate Outlets
    1 min walk - 0.1 miles
  • Ngong Ping Cable Car Tung Chung Station
    6 min walk - 0.4 miles
  • Lantau North Country Park
    16 min walk - 0.9 miles
  • Tung-O Ancient Trail
    3 min drive - 1.3 miles
  • Tung Chung Fort
    3 min drive - 1.1 miles

Getting around

  • Butterfly Station
    13 min drive
  • Hong Kong Tung Chung Station
    18 min walk
  • Hong Kong International Airport (HKG)
    10 min drive

Restaurants

  • McDonald's 麥當勞
    19 min walk
  • Tasty Congee & Noodle Wantun Shop
    18 min walk
  • Blue Bottle Coffee
    18 min walk
  • Gong cha 貢茶
    18 min walk
  • Starbucks
    3 min walk

About this property

Novotel Citygate Hong Kong

Upscale hotel near Citygate Outlets
Located close to AsiaWorld-Expo, Novotel Citygate Hong Kong provides a free roundtrip airport shuttle, a shopping mall on site, and a coffee shop/cafe. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Wedding services, a ballroom, and a banquet hall
  • Multilingual staff, concierge services, and 7 meeting rooms
  • Guest reviews give top marks for the helpful staff and proximity to the airport
Room features
All 440 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews say good things about the clean rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 40-inch LCD TVs with satellite channels
  • Free infant beds, coffee/tea makers, and heating

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 6:00 AM to 11:30 PM at scheduled times
  • Self parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; HKD 188 to 206.80 for adults and HKD 103.40 to 103.40 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Andante
  • Essence
  • Olea

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,790 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 23 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 1 to March 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 550.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: HKD 800.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately HKD 188 to 206.8 for adults, and HKD 103.4 to 103.4 for children
  • Self parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts

We should mention

The seasonal pool will be open from April to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Frequently asked questions

Does Novotel Citygate Hong Kong have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. The pool is closed seasonally each year from December 1 to March 31.

Is Novotel Citygate Hong Kong pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for HKD 250 per day. Valet parking is available for HKD 250 per day.

What time is check-in at Novotel Citygate Hong Kong?

Check-in start time: 2 PM; Check-in end time: 5:30 AM.

What time is check-out at Novotel Citygate Hong Kong?

Check-out is at noon.

Does Novotel Citygate Hong Kong provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 6 AM–11:30 PM at scheduled times.

Where is Novotel Citygate Hong Kong located?

Situated near the airport, this hotel is steps from Citygate Outlets, and within 9 mi (15 km) of AsiaWorld-Expo and Discovery Bay Golf Club. Hong Kong Disneyland® Resort and Ngong Ping 360 are also within 16 mi (25 km). Hong Kong Tung Chung Station is 18 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Citygate Hong Kong Reviews

8.8

Excellent

8.8

Cleanliness

8.6

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 559 out of 1005 reviews
Rating 8 - Good. 301 out of 1005 reviews
Rating 6 - Okay. 91 out of 1005 reviews
Rating 4 - Poor. 32 out of 1005 reviews
Rating 2 - Terrible. 22 out of 1005 reviews

Reviews

Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is convenient for the airport providing a complimentary shuttle bus at 20 minute intervals. Rooms are comfortable. It is attached to the City Gate shopping mall and within walking distance to Tung Chung MTR station. We have stayed there many times,
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Hok Ming Mingson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff Joey is very professional to handle issues about check-in. Great location, free shuttle to airport , next to shopping mall and MTR. Hotel is clean , good service .
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nancy Anne

Liked: Cleanliness, staff & service, amenities
Very convenient to the city Gate, airport and MTR. Much quieter that staying in Central or Kowloon. The staff were very helpful.
View from the 11th floor
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Sunshine

Liked: Cleanliness, amenities, property conditions & facilities
The location is convenient, with many famous shops and restaurants nearby. The hotel staff are very helpful, the rooms are clean, and the rooms are spacious.
Stayed 11 nights in Jan 2026
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff. Well situated to MTR.
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Stayed 1 night in Nov 2025
Verified

8/10 Good

Helena Irmeli

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spacious comfortable room, good breakfast.
Beautiful Christmas decorations.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Meraida

Liked: Cleanliness, amenities, property conditions & facilities
Access to transportation and shopping is excellent
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible from the Citygate shopping centre, very conveniently placed for the Tung Chung MTR station for access to Kowloon and HK Island. Free shuttle to Airport runs every 20 minutes and gets you there in 10 minutes. The staff were all polite and helpful. Will definitely stay there again on my next visit to Hong Kong.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great location and outstanding staff.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very conveniently located (attached to citygate mall) with access to the metro station without ever having to go outside. Also, there are lots of food options in the mall. If you visit Moccato coffee, tell them you're staying at Novotel and you'll get 20% off.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
The room was exactly what we needed, all of the amenities, breakfast available, shuttle to the airport.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, amenities
Staff were wonderful and the breakfast was delicious! Even my kids were impressed.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sin Teng Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Staff very courteous, with special mention to the concierge on duty when I check out to take the shuttle bus at 1pm. The shuttle bus uncle was also very helpful and friendly too!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kit Yee Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Friendly staff.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Randall

Liked: Cleanliness, amenities
Clean room, but a bit worn and dated, in need of remodel. Still close to subway, airport and other amenities. Staff were friendly and helpful. Convenient hotel shuttle yo airport.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and helpful staff
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location being close to both the airport and right on top of a shopping mall (with premium outlet shops) and subway station. Yet, the rooms are very quiet and the bedding excellent. The only thing I d point out is that the furniture felt a little worn out, but you really have to look to find out. Overall a great hotel if you need to be close to the airport. The breakfast buffet is great value for money with an excellent choice of meat, dim sums, bread, eggs, cereals, everything you'd expect from a hotel buffet. Breakfast wasn't included in my room and I paid HKD 130 for it, which, by HK standard, is very cheap for a hotel buffet.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Janice Rosario Lequigan

Liked: Cleanliness, amenities, property conditions & facilities
Having direct access to citygate outlet. The free shuttle from and to the airport. Clean room. Variety of options for breakfast.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Thiro Selvan

Liked: Staff & service, amenities
Quite limited breakfast menu. But comfortable hotel and safe.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Faye

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff , clean room, shuttle service to/from airport is a great help, excellent location being connected to a huge mall, just minutes to the subway.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good airport hotel with free shuttle service. A bit annoyed that the pickup area was changed in the past year, just follow the signs and you should be ok. Good breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are excellent. Well laid out. Hotel is very convenient to transportation and food.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

JULIO CESAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great costumer service
Stayed 3 nights in Sep 2025