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Zereno Tulum Beach Club Access

3.5 star property
Hotel with free breakfast, near Tulum National Park

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Photo gallery for Zereno Tulum Beach Club Access

Reception
Luxury Apartment, 1 King Bed with Sofa bed | 2 bedrooms, premium bedding, down comforters, minibar
Luxury Apartment, 1 King Bed with Sofa bed | View from room
Front of property
Luxury Apartment, Private Pool | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Spa
  • Breakfast included
  • Bar
  • Housekeeping
  • Pool

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Apartment, 1 King Bed with Sofa bed

2 bedrooms, premium bedding, down comforters, minibar

Superior Apartment, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
  • 109 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Apartment, Private Pool

Terrace/patio

Luxury Apartment, Private Pool

Highlights

Furnished balcony
Yard
Separate dining area
Soundproofed
Individually decorated
Private plunge pool
Air conditioning
Kitchen
  • 170 sq m
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Superior Apartment

2 bedrooms, premium bedding, down comforters, minibar

Superior Apartment

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Kitchen
Refrigerator
  • 160 sq m
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room

Terrace/patio

Deluxe Room

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 King Bed with Sofa bed

2 bedrooms, premium bedding, down comforters, minibar

Luxury Apartment, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Soundproofed
Individually decorated
Private pool
Air conditioning
Kitchen
Refrigerator
Smart TV
  • 130 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Apartment, 1 King Bed with Sofa bed

Standard Apartment, 1 King Bed with Sofa bed | 2 bedrooms, premium bedding, down comforters, minibar

Standard Apartment, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
2 bedrooms
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Living area | 55-inch Smart TV with digital channels, TV, smart speakers

Standard Apartment

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
Down duvet
  • 160 sq m
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

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Exterior

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About the neighborhood

Map
Aldea Zama, Aldea Maya, Lote 3, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 2 min drive - 1.1 miles
  • Tulum Beach - 7 min drive - 4.2 miles
  • Las Palmas Public Beach - 7 min drive - 3.3 miles
  • Tulum Mayan Ruins - 9 min drive - 3.7 miles
  • Playa Paraiso - 9 min drive - 3.8 miles

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪Mercado Tulum - ‬4 min drive
  • ‪Rossina Cafe - ‬11 min walk
  • ‪La Consentida - ‬14 min walk
  • ‪The OG´s Tulum - ‬13 min walk
  • ‪Safari Comedor Zama - ‬8 min walk

About this property

Zereno Tulum Beach Club Access

Hotel near Tulum Mayan Ruins
Consider a stay at Zereno Tulum Beach Club Access and take advantage of free continental breakfast, free airport pick-up, and a poolside bar. Treat yourself to a massage or other spa services. In addition to a terrace and a garden, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with free cabanas and sun loungers
  • Bike rentals, smoke-free premises, and a front-desk safe
  • Luggage storage, tour/ticket assistance, and concierge services
  • An elevator and massage treatment rooms
Room features
All guestrooms are individually decorated, and have comforts such as premium bedding and furnished balconies, in addition to perks like air conditioning and smart speakers.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • 55-inch Smart TVs with streaming services and digital channels
  • Smart speakers and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free airport pick-up shuttle from 8:00 AM to 3:00 PM at scheduled times and on request

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Smart speaker
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board on request
  • Mobile key entry
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - midnight
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Zereno
Zereno Boutique Hotel
Zereno Tulum Club Access Tulum
Zereno Tulum Beach Club Access Hotel
Zereno Tulum Beach Club Access Tulum
Zereno Tulum Beach Club Access Hotel Tulum

Frequently asked questions

Does Zereno Tulum Beach Club Access have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Zereno Tulum Beach Club Access pet-friendly?

No, pets are not allowed at this property.

How much is parking at Zereno Tulum Beach Club Access?

There is free parking nearby.

What time is check-in at Zereno Tulum Beach Club Access?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Zereno Tulum Beach Club Access?

Check-out is at 11:00 AM.

Does Zereno Tulum Beach Club Access provide a shuttle to the airport?

Yes, there's a free shuttle from the airport to the hotel that runs 8:00 AM–3:00 PM on request.

Where is Zereno Tulum Beach Club Access located?

Located in Zama, this hotel is 0.7 mi (1.2 km) from Dos Aguas Park and 2.9 mi (4.7 km) from Tulum Beach. Hospital de Tulum and Hunab Lifestyle Center are also within 1 mi (2 km).

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Zereno Tulum Beach Club Access Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 39 reviews
Rating 8 - Good. 11 out of 39 reviews
Rating 6 - Okay. 1 out of 39 reviews
Rating 4 - Poor. 2 out of 39 reviews
Rating 2 - Terrible. 3 out of 39 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gaddiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and excellent service
Stayed 4 nights in May 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the top floor so the apartment ruff
Stayed 6 nights in May 2025

10/10 Excellent

OSBALDO

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
Stayed 2 nights in Jul 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again.
Stayed 4 nights in Feb 2022

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good.
Stayed 4 nights in Sep 2022

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking
Stayed 3 nights in May 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
Stayed 6 nights in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Getaway (9+ group)

Came here to celebrate mine and my sisters 30th birthday! Absolutely amazing service and stay. The front desk staff is so helpful and attentive! I suggest downloading the WhatsApp app to make communication easier. The rooms are very clean and well maintained. It was fairly hot & humid in Tulum during our stay, so make sure you have them show you how to turn on the ac. Cannot wait to visit again!
Stayed 4 nights in Jul 2022

6/10 Okay

Saira

Liked: Cleanliness, staff & service, property conditions & facilities
You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night.
Stayed 3 nights in Oct 2022

2/10 Terrible

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
I selected this property due to the shuttle pickup from the airport. When I made it, they were not there & when I contacted the property via WhatsApp I was told they will not pick me up & to take the bus to Tulum center, then ask for direction to the location.. My phone service was not working properly so this made the situation very nerve wrecking. I do not speak Spanish, so it was tough making it to the destination. Luckily a young lady assisted me to location 4 hours later. The situation made me upset that I ended up returning back to the states the following day. The property was nice & the front desk worker was nice, but the sales team was not pleasant which turned my birthday experience into a not so good one. I was happy to leave.
Stayed 1 night in Sep 2024

4/10 Poor

Andre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Staff/Service was GREAT, but the hotel isn’t

The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show. Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom. Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great. The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.
Stayed 3 nights in Feb 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff! Breakfast is kind of light and area can be a bit noisy (highway, construction)
Stayed 1 night in Mar 2025

4/10 Poor

Steeven

Stayed 2 nights in Jan 2025

10/10 Excellent

Kelly f J

Stayed 1 night in Dec 2024

2/10 Terrible

Ilyitch

Disliked: Cleanliness, staff & service, property conditions & facilities
I called the property to schedule airport transportation that was offered with the reservation. They acknowledged they were not offering the full transportation and that they would be happy to approve a refund for this via expedia. This was confirmed to me via phone twice. Expedia reached out to them on at least 3 different occasions and they never responded. So I was charged for a stay that I could not keep because the were not rendering full services promised. Call before you book.
Stayed 1 night in Sep 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We hadden onze eigen auto, wat wel een vereiste was in Tulum. Hotel ligt in Tulúm pueblo dus een stuk van het strand verwijderd. Accomodatie was echt perfect! Zo een mooi appartement hebben we niet verder gezien in Mexico, met eigen mini zwembad
Stayed 3 nights in Jul 2024

8/10 Good

Marie-Eve

Stayed 3 nights in Jul 2024

10/10 Excellent

Neisius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appartement duplex très spacieux au calme nous avons adoré
Stayed 1 night in May 2024

10/10 Excellent

ZAHIYAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour super sympa. Daniel a l'accueil est tres souriant, gentil et pleins de conseils. Nous avons eu bcp de mal a trouver l'hôtel cependant avec une arrivee tardive ou personne ne repondais a nos appels sur WhatsApp.
Stayed 3 nights in Feb 2024

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 2 nights in Jul 2023

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel excelente

Hotel espetacular. Os quartos são muito bons. O atendente Daniel é muito simpático, atende a todos de maneira muito profissional, parabéns. A localização é boa, porém estávamos de carro. Recomendo muito o hotel.
Stayed 2 nights in Feb 2023

8/10 Good

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities
Die Unterkunft ist sehr modern und sauber. Personal sehr zuvorkommend. Frühstück verbesserungswürdig.
Stayed 14 nights in Jan 2023