Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

Xscape Tulum

3.5 star property
Hotel with free parking, in the vicinity of Tulum National Park

Choose dates to view prices

Photo gallery for Xscape Tulum

Restaurant
Exterior
Luxury Room, 1 King Bed, Garden View | Living room
Property grounds
Luxury Room, 1 King Bed, Garden View | View from room
Located near Tulum National Park, Xscape Tulum offers a tranquil escape with gardens, a library, and a bar. Guests can borrow bikes for exploration or book massages at the spa. Enjoy reliable WiFi and a sun-drenched outdoor pool with loungers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • Pool
  • Air conditioning
  • Parking included

Room options

Check availability for these dates

Tonight

Sep 14 - Sep 15
Check availability for tonight Sep 14 - Sep 15

Tomorrow

Sep 15 - Sep 16
Check availability for tomorrow Sep 15 - Sep 16
Available filters for rooms
Showing 10 of 10 rooms

View all photos for Premium Room, Balcony, Pool View

In-room safe, free WiFi, bed sheets

Premium Room, Balcony, Pool View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Hair dryer
Designer toiletries
Private bathroom
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

Premium Room, 1 King Bed, Hot Tub, Pool View | Terrace/patio

Premium Room, 1 King Bed, Hot Tub, Pool View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Private hot tub
Air conditioning
Free cribs/infant beds
Hair dryer
Designer toiletries
Private bathroom
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Loft, Terrace

In-room safe, free WiFi, bed sheets

Junior Loft, Terrace

8.0 out of 10
Very good
(1 review)

Highlights

Terrace
Air conditioning
Free cribs/infant beds
Hair dryer
Designer toiletries
Private bathroom
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Hair dryer
Designer toiletries
Private bathroom
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, Terrace

Loft, Terrace | In-room safe, free WiFi, bed sheets

Loft, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Terrace
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Hair dryer
Designer toiletries
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View | In-room safe, free WiFi, bed sheets

Luxury Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free cribs/infant beds
Hair dryer
Designer toiletries
Private bathroom
Daily housekeeping
In-room safe
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

In-room dining

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Separate bedroom
Sofa bed
Ceiling fan
Hair dryer
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, Terrace

In-room safe, free WiFi, bed sheets

Apartment, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Ceiling fan
Hair dryer
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, Terrace, Pool View

In-room safe, free WiFi, bed sheets

Premium Room, Terrace, Pool View

8.0 out of 10
Very good
(2 reviews)

Highlights

Terrace
Air conditioning
Free cribs/infant beds
Hair dryer
Designer toiletries
Private bathroom
Daily housekeeping
In-room safe
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Luxury Room, 1 King Bed, Jetted Tub, Garden Area | View from room

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Highlights

Air conditioning
Free cribs/infant beds
Jetted bathtub
Hair dryer
Private bathroom
Designer toiletries
Daily housekeeping
In-room safe
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Private beach, white sand, sun loungers, beach umbrellas

La Valise Tulum, member of Small Luxury Hotels

Zona Hotelera
  • On private beach
  • Pool
  • Breakfast included
  • Spa
9.6 out of 10, Exceptional, 158 reviews
La Valise Tulum, member of Small Luxury Hotels

About the neighborhood

Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 6 min drive - 2.9 miles
  • Gran Cenote - 6 min drive - 3.4 miles
  • Las Palmas Public Beach - 9 min drive - 3.7 miles
  • Tulum Mayan Ruins - 9 min drive - 3.5 miles
  • Playa Paraiso - 10 min drive - 4.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 98 min drive

Restaurants

  • ‪Burrito Amor - ‬7 min walk
  • ‪Taqueria El Sabor Mexicano - ‬4 min walk
  • ‪Delicia - ‬5 min walk
  • ‪Palma Central - ‬5 min walk
  • ‪Asian Bodega - ‬5 min walk

About this property

Xscape Tulum

Hotel near Tulum National Park
Located close to Playa Paraiso and Tulum Mayan Ruins, Xscape Tulum provides a garden, a library, and a bar. Active travelers can enjoy cycling at this hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
Other perks at this hotel include:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • A front-desk safe, ATM/banking services, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Xscape Tulum boast thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with designer toiletries and showers

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 8 to 15 for adults and USD 8 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 3 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Sunday (7:30 AM - 9:00 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults, and USD 8 to 15 for children
  • Airport shuttle fee: USD 130 per room (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 9075846

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

Does Xscape Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Xscape Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Xscape Tulum?

Self parking is free at this property.

What time is check-in at Xscape Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Xscape Tulum?

Check-out is at noon.

Does Xscape Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per room applies.

Where is Xscape Tulum located?

Located in Tulum City Center, this hotel is 2.7 mi (4.4 km) from Tulum National Park and 3 mi (4.8 km) from Tulum Mayan Ruins. Gran Cenote and Playa Paraiso are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Xscape Tulum Reviews

8.8

Excellent

9.0

Cleanliness

7.4

Location

9.2

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 326 out of 541 reviews
Rating 8 - Good. 143 out of 541 reviews
Rating 6 - Okay. 33 out of 541 reviews
Rating 4 - Poor. 20 out of 541 reviews
Rating 2 - Terrible. 19 out of 541 reviews

Reviews

10/10 Excellent

Antonia

Liked: Cleanliness, amenities, property conditions & facilities
Very nit and quint little place. Will definitely stay again
Stayed 1 night in Jun 2025

10/10 Excellent

Aneesa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens and relaxing vibe
Stayed 4 nights in Mar 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.

8/10 Good

randy

Liked: Amenities
Buen lugar
Stayed 1 night in Jul 2024

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
Stayed 4 nights in Dec 2024

8/10 Good

Lora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful oasis

Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great friendly people working here.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing, “artistic vibe.”

This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
Stayed 7 nights in Nov 2024

6/10 Okay

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Stayed 4 nights in Dec 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Stayed 1 night in Jul 2024

2/10 Terrible

R Lalit

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
Stayed 3 nights in Feb 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Stayed 1 night in Jan 2024

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Stayed 2 nights in Apr 2024

4/10 Poor

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place. Reasonable price. Pix don’t do it justice.
Stayed 1 night in Jan 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best of Tulum !

Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.
Stayed 2 nights in Feb 2024

4/10 Poor

Yug

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
Stayed 2 nights in Apr 2025

2/10 Terrible

krista

I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
Stayed 1 night in Dec 2024

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
Stayed 3 nights in Dec 2023

10/10 Excellent

Hayleigh Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Stayed 2 nights in Mar 2024

6/10 Okay

Kim

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff are really friendly and helpful. This hotel is on a very busy street and we unfortunately had a room that was streetside. Traffic started at 5am and was LOUD. The room is bare bones , no drinking water unless you purchase. The door only has a push lock and no deadbolt, so not very secure. The pool is nice and clean and grounds are nice. Not a bad place for 1 night but wouldn't do an extended stay here.
Stayed 2 nights in Dec 2022

2/10 Terrible

Katsiaryna

Disliked: Staff & service, amenities
Not worth price Vs money

4/10 Poor

Brittany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
Stayed 5 nights in Dec 2024

4/10 Poor

Nitish

Disliked: Property conditions & facilities
They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.
Stayed 1 night in May 2024

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.