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Unho Tulum

5.0 star property

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Front of property - Unho Tulum (Tulum)
Standard Apartment | Living area | 40-inch Smart TV with digital channels, TV, printers - Unho Tulum (Tulum)
Superior Apartment, Private Pool, Courtyard View | Living area | 40-inch Smart TV with digital channels, TV, printers - Unho Tulum (Tulum)
Garden - Unho Tulum (Tulum)
Deluxe Apartment, 3 Bedrooms, Private Pool, Tower | Premium bedding, down comforters, pillowtop beds, in-room safe - Unho Tulum (Tulum)
Unho Tulum offers a peaceful retreat in La Veleta, loved by families. Guests can book Swedish massages, relax by the outdoor pool, use free in-room WiFi, and access laundry facilities. The staff is consistently praised for their helpfulness.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Spa

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Comfort Studio

Comfort Studio | Premium bedding, down comforters, pillowtop beds, in-room safe

Comfort Studio

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Studio, Private Pool

Deluxe Studio, Private Pool | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Studio, Private Pool

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Apartment

Standard Apartment | Private kitchen | Microwave, stovetop, coffee/tea maker, rice cooker

Standard Apartment

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Superior Apartment, Private Pool, Courtyard View

Superior Apartment, Private Pool, Courtyard View | Living area | 40-inch Smart TV with digital channels, TV, printers

Superior Apartment, Private Pool, Courtyard View

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Apartment, 3 Bedrooms, Private Pool, Tower

Deluxe Apartment, 3 Bedrooms, Private Pool, Tower | Living room | 40-inch Smart TV with digital channels, TV, printers

Deluxe Apartment, 3 Bedrooms, Private Pool, Tower

  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe House, 3 Bedrooms, Private Pool, Ground Floor

Deluxe House, 3 Bedrooms, Private Pool, Ground Floor | Living room | 40-inch Smart TV with digital channels, TV, printers

Deluxe House, 3 Bedrooms, Private Pool, Ground Floor

  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in La Veleta, a neighborhood in Tulum, Unho Tulum is in the suburbs and by the sea. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Traveling with kids? Consider Xel-Há Park and Holistika Art Walk. Visit our Tulum travel guide
View more Aparthotels in Tulum
Map
C. 7 Poniente, 24, Tulum, QROO, 77760

What's nearby

  • Colorful sunset over Tulum beach, Mexico, Shutterstock ID 664142827, Purchase Order: -
    Tulum Beach
    12 min drive - 4.4 miles
  • Paradise Beach also called Playa Paraiso at sunrise - beautiful and tropical caribbean coast at Tulum in Quintana Roo, Riviera Maya, Mexico; Shutterstock ID 747317032
    Playa Paraiso
    13 min drive - 5.1 miles
  • Tulum Mayan Ruins
    Tulum Mayan Ruins
    14 min drive - 5.1 miles
  • Holistika Art Walk
    11 min walk - 0.6 miles
  • Hospital de Tulum
    4 min drive - 1.6 miles

Getting around

  • Tulum Intl. Airport (TQO)
    41 min drive

Restaurants

  • Vaivén
    13 min walk
  • El Aguajito Marisqueria
    15 min walk
  • Italdo Pasteleria
    15 min walk
  • La Taqueria Pinches Tacos Shop
    12 min walk
  • Pepe The Best Taco!
    11 min walk

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Property amenities

Beach

  • Beach towels

Pool/Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Outdoor pool
  • Pool loungers
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Family friendly

  • Childcare (surcharge)
  • Children's dinnerware
  • High chair
  • Travel crib

Food and drink

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Griddle
  • Kitchen island
  • Microwave
  • Rice cooker
  • Spices
  • Stovetop

Dining

  • Chef service

Bedrooms

  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Outdoor areas

  • Deck/patio
  • Garden

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace
  • Printer

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • No elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Meal delivery service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a village
  • In the suburbs
  • Near the sea

Things to do

  • Scooter/moped rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 15 units
  • Access via exterior corridors
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and high chair
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Unho Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:30 PM.

Is Unho Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Unho Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Unho Tulum?

Check-out is at 11:00 AM.

Where is Unho Tulum located?

This family-friendly Tulum aparthotel is located by the sea, within 2 mi (3 km) of Holistika Art Walk, Dos Aguas Park, and Hospital de Tulum. Hunab Lifestyle Center and Cenote Cristal are also within 3 mi (5 km).

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Reviews

Unho Tulum Reviews

9.2

Wonderful

9.0

Cleanliness

9.6

Amenities

9.4

Property conditions & facilities
Rating 10 - Excellent. 35 out of 53 reviews
Rating 8 - Good. 13 out of 53 reviews
Rating 6 - Okay. 3 out of 53 reviews
Rating 4 - Poor. 1 out of 53 reviews
Rating 2 - Terrible. 1 out of 53 reviews

Reviews

Verified

10/10 Excellent

Ravoi

Liked: Cleanliness, check-in, communication, listing accuracy
Very beautiful, very clean, and very good communication
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Darius

Liked: Cleanliness, check-in, communication, listing accuracy
This was excellent value for Tulum. It’s listed as 5-star on Expedia, but I’d say it’s a very good 4-star stay and I would definitely rebook next time I’m in Tulum. Arrival was easy – an InDrive from the main strip cost around 100 MXN. The road in is a little rocky, but manageable. Check-in was quick with a coded entry system, though I was still personally greeted on arrival, which was a lovely touch. The room was spacious, clean and well equipped. The bed was exceptionally comfortable and I slept incredibly well every night. There’s a small but useful fridge, a safe, a good kitchen and reliable WiFi. Water pressure and temperature were both very good. Phone signal in the area is poor, but that isn’t the property’s fault. A real highlight was having a private pool on the balcony, plus there is also a rooftop communal pool with large loungers and day beds. Gerardo was fantastic throughout – friendly, responsive and always happy to help on WhatsApp. Cleaning and fresh towels can be arranged easily and I was also allowed a late check-out. Only minor improvements: there was a little rust/limescale in the bathroom, the towels could be replaced and body lotion alongside the otherwise premium toiletries would make it feel even closer to 5-star!
Communal Pool
Private Pool on Balcony
Room
Balcony
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Alicia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful B&B away from city center and the major drawbacks are the massive potholes in the streets and the limited walkable eating places. The furnishings and kitchenette were excellent and if you want a quiet place away from the touristy areas, this is the place. The staff was very friendly and were able to call for taxis as needed
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Arnold

Liked: Cleanliness, room comfort, communication

Great and comfortable stay

I really enjoyed my stay here. The place was very spacious and lots of room to spread out. Had a private entry with a private pool. Gerardo was very helpful with showing off the property, recommending where to eat and even offering to door dash and scheduling a taxi cab back to the airport. The area looks a little sketch but not intimidating once you get out and explore.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Joy

Liked: Cleanliness, room comfort, communication
The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Elizabeth

Liked: Room comfort, communication
Disliked: Cleanliness

Believe all the pro and con reviews

All of the pro and con reviews are true. Yes, it is not spotless, and there is mildew, the fridge is tiny and the roads are horrible. But the price is right, it is decorated tastefully, you have a kitchenette, a pool on your balcony and a lovely rooftop pool area. I felt very safe as a solo female traveler, and while I would not recommend it for older travelers (dealing with the roads especially), this is a great place for younger folks.
Stayed 8 nights in Apr 2025
Verified

2/10 Terrible

Peter John

Liked: Communication
Disliked: Cleanliness, room comfort

An HONEST REVIEW.

After reading what this property had to offer, the price seemed great. Upon our arrival we found it a lot different. - Ants in the kitchen area -Hair in the shower -No coffee machine or electric kettle -Inadequate kitchen utencils, rusty or broken.Deplorable pots, pans and pots etc. - king bed, but hard as a rock -Bar stool ready to fall apart . Dangerous -no elevator, we had 60 steps up and another 60 steps down 1-2 times a day - No tour dedk,spa services or shuttle bus -Floor boards on patio will need replacing soon, dangerous -Kithen and bathroom fixtures need replacing due to hard water and lack of maintenance. -No coffee shop or grocery store within -a mile of property. Cost of taxi service was $28-$30 Cdn EACH WAY!!! - Pool and area not cleaned or serviced in , at least, 3 weeks.Garbage containers still full of garbage, dead leaves etc in pool. Probably no chlorine used in pool in weeks. We didn't want to use it for fear of skin irritations. Location was so rural, La Valeta, that we felt like prisoners within the unit. Too far to walk anywhere. too dangerous due to poor infastucture. Pothloes everywhere, water st least 6-7 inches deep. - Taxis even hesitant in coming into the area due to conditions in La Valeta - Too many gross photos to show you.
Stayed 7 nights in Jan 2025
Verified

8/10 Good

Karen

Liked: Amenities, communication
Liked space, decor. Did not like location. Road to Unho, rocky, muddy, rough terrain some roads to get there (rent a jeep or 4x4 if you can. Property for most part maintained. Only issues were. Pool was dirty upon arrival. Asked attendant if pool was cleaned he said “yes”, but when we asked a different attendants after he left, he said “no” and immediately started cleaning the pool (we appreciated that). Fixtures in the house were rusty (especially the sink in the kitchen). It looked very dirty with the rust (I was creeped out to wash dishes in it). At first I thought that the rust stains could not come out but then I asked one of the female attendants to clean it. She got a sponge n some soap and to my surprise “most” of the rust came out. I also had an issue with the upstair shower. I noticed a “black” unknown substance around the bottom of the shower. I looked at it for a couple of days then finally asked the male attendant if he knew what the substance was? He said he did not know but he would try to get it out with bleach. He put the bleach on it and most of the black substance disappeared. He had to do this 2 days in a row (it appeared to be mold to me. Around the faucet also had little black specs. So long story shirt, the property in general diid not appear to be inspected or deep cleaned before I arrived. Property smelled like it was just sitting there, like it was not freshly cleaned. Expected more when cleanliness was concerned. I would not stay here again.
Stayed 5 nights in Jun 2024
Verified

8/10 Good

Alfonso

Liked: Cleanliness, check-in, communication, listing accuracy
Had a great time at our stay of 2 days. Quite place wake up to the noice of the birds is peaceful. View of the jungle is beautiful. The pool is very nice and clean. Place around is under construction and so are the roads. Only concerning thing is the roads which are very bumpy and could be a challenge to get there. I would recommend this place to anyone that visits Tulum.
Stayed 2 nights in May 2026
Verified

6/10 Okay

Oscar

Disliked: Communication
Location is off road, about 5 to 7 minutes from center. Definitely recoment to rent a car to explore the town and go to vicinity places (Bacalar 2 hour driving) The rooms need a little maintenance, but clean im general. The guess next door were really loud, some nights even until 3 AM. I will give another chance if i go back to Tulum.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Shawna

Liked: Cleanliness, check-in, communication, listing accuracy
Very cute & quiet property. Excellent value.
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

Franchine

Liked: Listing accuracy
Disliked: Cleanliness, check-in
Kitchen was not clean. Microvawe was dirty. There were cigarette ashes on the cups. The rust on appliances is a given because its so close to the sea. There is a non existent front desk staff. Only whats app.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a lovely stay, the suite was absolutely gorgeous. We can’t wait to go back.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Maya

Liked: Cleanliness, amenities, property conditions & facilities, communication
The stay was very quiet and peaceful, perfect for relaxing and disconnecting. The management was responsive and helpful whenever we needed assistance, which is really appreciated. One thing to be aware of is the access to the property. the roads leading there are quite bumpy and not well paved, which seems to be common in some areas under development in Tulum. If you’re renting a car, it’s something to keep in mind. There is also some room for improvement in terms of overall maintenance, but it did not take away from the calm atmosphere of the stay.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Byron

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent place to stay...
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Dayoshy

Liked: Cleanliness, amenities, property conditions & facilities, communication
We were 6 people in the apartment and we were all comfortable!
Stayed 6 nights in Aug 2025
Verified

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked my stay. Fell in love with Tullum
Stayed 6 nights in Mar 2025
Verified

8/10 Good

Brett

Liked: Cleanliness, room comfort, communication

Cute and Sweet

Really sweet nice place. Really quiet, roads to get there were pretty rough all rock and dirt but the little Kia i rented work just fine, just got to be careful. Room was cute, just like a little studio apartment. Really good place for what you are paying for. Private pool was nice, the pool upstairs wasn’t too crazy. Make sure you have bug spray though, mosquitos everywhere.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great little place to stay at a good rate. Walking distance to a few local spots. Surrounding area is under construction but that didn’t impact our stay.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

curtis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very beautifully decorated! Just a beautiful place
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Ryszard

Liked: Cleanliness, room comfort, communication
All Perfect
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
The communication between the host was amazing. The AC was great WiFi was great too. Shower pressure 10/10. The only problem was the potholes but the hotel was perfect.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

linah

Liked: Cleanliness, amenities, property conditions & facilities, communication
The host is so lovely! We had some issues with the payment but he let us stay until we figured it out. Lovely area will be coming back!
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Erica

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was such a vibe! My friends and I enjoyed our stay.. the negative comments about the area was not needed! If you ever been to Tulum then you already know it is developing, however, the property was amazing!! The property manager was really helpful, informative, and I was able to communicate with him about whatever I needed during our stay. We really enjoyed our stay!! I encourage yall to book..
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Yuliya

Liked: Cleanliness, amenities, property conditions & facilities, communication
The rooms were missing towels and some supplies. We were able to request but generally we expect those things in the room on arrival. Really bad roads nearby.
Stayed 4 nights in Jan 2025