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Holiday Inn Tulum by IHG

3.5 star property
Tulum's ancient ruins and modern energy await exploration, with public WiFi keeping travelers connected throughout this magical coastal destination

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Photo gallery for Holiday Inn Tulum by IHG

Exterior - Holiday Inn Tulum by IHG (Tulum)
Bar (on property) - Holiday Inn Tulum by IHG (Tulum)
Bar (on property) - Holiday Inn Tulum by IHG (Tulum)
Exterior - Holiday Inn Tulum by IHG (Tulum)
Outdoor pool - Holiday Inn Tulum by IHG (Tulum)
Selina Tulum Downtown sits conveniently near Tulum National Park, offering a vibrant atmosphere with public WiFi access. Travelers start their mornings with breakfast before heading out to discover the impressive Mayan Ruins just a short distance away.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite, 1 Bedroom (Jungle View)

Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 Bedroom (Jungle View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 Twin Bed
  • City view

View all photos for Standard Room, 1 King Bed (Jungle View)

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed (Jungle View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite, 1 King Bed (Outdoor Private Pool)

Suite, 1 King Bed (Outdoor Private Pool) | Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 King Bed (Outdoor Private Pool)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Standard Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed, Pool View

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed
  • City view

View all photos for Suite, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 King Bed, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Pool View

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 Queen Bed, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Pool View

Standard Room, 2 Double Beds, Pool View | Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 2 Double Beds, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Renovated in 2024
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Tulum City Center, a neighborhood in Tulum, is home to Holiday Inn Tulum by IHG. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Tulum Mayan Ruins and Las Palmas Public Beach are two other places to visit that come recommended. Visit our Tulum travel guide
Map
Avenida Coba S/N tulum Centro Colonia, Huracanes 77760, Tulum, QROO

What's nearby

  • The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove
    Jaguar Park
    14 min walk - 0.8 miles
  • Tulum Mayan Ruins featuring tropical scenes and rocky coastline
    Tulum National Park
    4 min drive - 2.5 miles
  • Tulum Mayan Ruins which includes a ruin
    Tulum Mayan Ruins
    6 min drive - 3.1 miles
  • Dos Aguas Park
    14 min walk - 0.8 miles
  • Cenote Calavera
    2 min drive - 1.4 miles

Getting around

  • Tulum Intl. Airport (TQO)
    45 min drive

Restaurants

  • Starbucks
    4 min walk
  • Burger King
    5 min walk
  • Frida’s Tulum
    5 min walk
  • La Regia Tulum
    2 min walk
  • El Capitán
    4 min walk

About this property

Holiday Inn Tulum by IHG

Hotel remodeled in 2024 and located near Tulum National Park
Located close to Las Palmas Public Beach and Playa Paraiso, Holiday Inn Tulum by IHG provides a coffee shop/cafe, a bar, and a restaurant. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), concierge services, and a front-desk safe
  • Luggage storage, smoke-free premises, and a 24-hour front desk
Room features
All 108 rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs.
More amenities include:
  • Select Comfort beds and free cribs/infant beds
  • Blackout drapes/curtains and window screens
  • 55-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks, and desk chairs

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Weekend cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 250 to 600 for adults and MXN 250 to 600 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 4 floors
  • Built in 2022
  • Renovated entire property - December 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hydromassage showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 500 and a deposit of MXN 3630 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 600 for adults, and MXN 250 to 600 for children
  • Pet deposit: MXN 3630 per stay
  • Pet fee: MXN 600 per pet (varies based on length of stay) plus MXN 500 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Bakal Tulum
Selina Tulum Downtown
Holiday Inn Tulum Downtown
Holiday Inn Tulum By IHG Hotel
Holiday Inn Tulum By IHG Tulum
Holiday Inn Tulum Downtown by IHG
Holiday Inn Tulum By IHG Hotel Tulum

Frequently asked questions

Does Holiday Inn Tulum by IHG have a pool?

Yes, this property has an outdoor pool.

Is Holiday Inn Tulum by IHG pet-friendly?

Yes, Holiday Inn Tulum by IHG allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of MXN 3630 per stay and a fee of MXN 600 per pet, per night. A cleaning fee of MXN 500 also applies. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Tulum by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Tulum by IHG?

Check-out is at noon.

Where is Holiday Inn Tulum by IHG located?

Located in Tulum City Center, this hotel is within 3 mi (5 km) of Tulum National Park, Tulum Mayan Ruins, and Las Palmas Public Beach. Gran Cenote and Tulum Beach are also within 6 mi (10 km).

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Reviews

Holiday Inn Tulum by IHG Reviews

9.0

Wonderful

9.4

Cleanliness

8.6

Amenities

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 43 out of 70 reviews
Rating 8 - Good. 16 out of 70 reviews
Rating 6 - Okay. 9 out of 70 reviews
Rating 4 - Poor. 2 out of 70 reviews
Rating 2 - Terrible. 0 out of 70 reviews

Reviews

10/10 Excellent

Doria

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and proper, and staff was super friendly and accommodating. I also liked how walkable this location was to many spots in downtown! As a solo traveler I felt safe the entire time here.
Stayed 5 nights in Dec 2025

6/10 Okay

Albert

Liked: Cleanliness, amenities, property conditions & facilities
Hi! The staff especially Laura at the front desk was very nice and helpful with the little problems we had with our room. We had a room that the door didn’t lock, so everyone could open our door room and come in at anytime. The repair crew were super quick for the repairs and the staff upgraded our room free of charge to accommodate our experience at their hotel. Would recommend.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel ! The staff is super friendly specially Sam. definitely would came back!
Stayed 1 night in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the Holiday Inn, the staff were excellent, check in was fast and easy. They let me check in early and gave a late checkout. Much better than Holiday Inn’s in the U.K. Rooms were a good size, with a coffee machine and tv, water pressure was really good, and the clock had a usb port. So good I stayed an extra night. . Only thing that would be beneficial would be a mini fridge in the room, although the staff did find me a fridge. Highly recommended
Stayed 1 night in Oct 2025

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Very nice accommodations, very friendly staff. I loved staying here. Walking distance to the centro where you will find lots of stores and restaurants. Very safe area. Only 8 mins drive to the Tren Maya station and 10 min drive to the beach. Highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the pool. I enjoyed the hotel. It was clean. The only thing that was terrible was the bathroom. The toilet kept clogging when it flush right but staff was great and it was clean.
Stayed 8 nights in Jul 2025

10/10 Excellent

Aniqa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great here-on and off desk, they are kind and attend to your needs. There is still renovation going on but it did not really bother me. The pool was tranquil and not too many people going there, plus they have a gym & balconies. The location is prime and I can't complain for the price I got in a package.
Stayed 3 nights in Mar 2025

8/10 Good

Cynthia A.

Liked: Staff & service
The shower head was spraying water outside of the shower. The previous maintenance was tacky. It was fixed and manageable but still needs a new head. The front desk personnel were very friendly and helpful during our stay.
Stayed 3 nights in May 2025

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities
Overall had a good stay here. Rooms were smaller but adequate. Wifi was good and steady. The space was lacking a few things like a mini fridge and a safe. A few maintenance things such as the chain lock was falling off the wall and the shower faucet needs a thermostatic valve to help control the water temperature as it was very inconsistent (cold then scalding). The only other issue was the parkade. It was not access controlled, so not really any different than parking on the road. The entrance and exit are extremely narrow so if you've rented a larger vehicle, it will be VERY tight. We also could not find our way up to the hotel from within the parkade (still under construction) so we had to walk around each day. Hotel location is very convenient for cars as it's at the crossroads of the 2 major roads for daytrips but a bit of a walk to restaurants...would be great if they had bicycles onsite. Bank with cash machine was just the next door. Overall, happy with our stay.
Stayed 4 nights in Apr 2025

8/10 Good

Emile

Liked: Staff & service
I like the convenience of the location. Its close by the supermarket and shops.
Stayed 6 nights in Sep 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and bright
Stayed 3 nights in Nov 2025

8/10 Good

Alejandro

Liked: Property conditions & facilities
Just to spend the night
Stayed 1 night in Aug 2025

6/10 Okay

Javier

Liked: Cleanliness
Not a true Holiday Inn, bedding not at standard for a Holiday Inn. Clean, not bad at all but it did not feel like a Holiday Inn. Expedia says there’s 50% off on airport transfers but there’s no service
Stayed 2 nights in Nov 2025

6/10 Okay

Kathi

Liked: Cleanliness, property conditions & facilities
Pool was very nice and people in restaurant too. Prices a bit high though. They did not follow up with me properly with my arrival. Proper arrangements were not made FOR transportation. Upon arrival at my room the air conditioning was not working. They did give me another room though. Just a bit frustrating.
Stayed 14 nights in Dec 2025

6/10 Okay

Qiang

Liked: Cleanliness, amenities
Toilet doesn’t flush. It took a bit longer to fix, but it should be checked before guests checking in.
Stayed 1 night in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Good internet. Helpful staff.
Stayed 4 nights in Apr 2025

4/10 Poor

Neghina

Liked: Cleanliness, staff & service, property conditions & facilities
No english signs. The beddings are horrible, and make you hot, maybe switch to cotton. We had no other choice hence why we stayed. The parking is absolutely horrible and there's mo elevator from the underground parking so you have to bring up your luggage up the stairs.
Stayed 1 night in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for us

This hotel is located towards the end of the main road where all the action happens, however we need it a quiet hotel with a pool for our children. The hotel has recently opened up so it is basically brand new and they're doing a few final touches. It has an underground parking garage, a beautiful pool and greenery around it. Super clean, comfortable, quiet and affordable. We walked to the main square plaza and it took us about 15 minutes, nearby you find lots of food options, a supermarket across the street, a few ATM/banks and the Tulum ruins are one traffic light away from the hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Marco Polo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ambiente e instalaciones
Stayed 3 nights in Jan 2026

8/10 Good

benjamin

Liked: Cleanliness, property conditions & facilities
Buena ubicación y buenas instalaciones
Stayed 5 nights in Dec 2025

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación y relación calidad/precio
Stayed 1 night in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
This was a nice, clean, new hotel with new pools. It is really nice.
Stayed 2 nights in Nov 2025

10/10 Excellent

Rory

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Sep 2025

10/10 Excellent

KARLA LIVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen Hotel

Me gusto mucho la alberca amplia y la temperatura es perfecta 😍 mi familia la amo las habitaciones limpias las camas cómodas no tengo queja el personal fue muy amable desde recepción hasta los meseros del restaurante y hay muchos negocios y todo queda cerca
Stayed 1 night in Aug 2025

10/10 Excellent

Juan José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conviene su ubicación
Stayed 1 night in Sep 2025