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Roc Jungle Tulum

Property class: 3.5

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Photo gallery for Roc Jungle Tulum

A pathway through a lush, green forest with a wooden bridge. - Roc Jungle Tulum (Tulum)
A covered outdoor area with wooden planters and hanging decorative elements. - Roc Jungle Tulum (Tulum)
A room with a wooden swing, a ceiling fan, and a hanging light fixture. - Roc Jungle Tulum (Tulum)
A modern bathroom with a rain shower, a bench, and a window overlooking greenery. - Roc Jungle Tulum (Tulum)
A bedroom with a large bed, a wooden ladder, a hanging light fixture, and a view of greenery outside. - Roc Jungle Tulum (Tulum)
Consider a stay at Roc Jungle Tulum and take advantage of free continental breakfast, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a gym.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

View all photos for Jungle Suite, Jungle View

A room with a bed, a sofa, a wooden stool, a ceiling fan, and a window with curtains.

Jungle Suite, Jungle View

  • Sleeps 2
  • Free WiFi

View all photos for Jungle Suite, Jungle View

A bathroom with a dark sink, a mirror, and a trash bin.

Jungle Suite, Jungle View

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located near a private beach, Roc Jungle Tulum is in Zona Hotelera, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve. Xel-Há Park and Holistika Art Walk are also worth visiting. Visit our Tulum travel guide
Map
Carretera Tulum-Boca paila Km 5.5, A 100 mt de la Calle Principal, Tulum, QROO, 77760

What's nearby

  • A beach with a palm tree and ocean waves under a purple sky.
    Tulum Beach
    5 min walk - 0.3 miles
  • A beach with palm trees, a sandy shore, and several boats in the water.
    Playa Paraiso
    8 min drive - 3.6 miles
  • Ancient stone ruins with a pyramid-like structure, a stone wall, and a sign indicating no photography.
    Tulum Mayan Ruins
    11 min drive - 4.4 miles
  • SFER IK
    2 min drive - 1.2 miles
  • Ven a la Luz Sculpture
    3 min drive - 1.6 miles

Getting around

  • Tulum Intl. Airport (TQO)
    54 min drive

Restaurants

  • The Coffee
    18 min walk
  • Mia Restaurant & Beach Club
    17 min walk
  • Chambao
    12 min walk
  • Tacos Papi
    2 min drive
  • Mr. Shmokey Smokehouse
    2 min drive

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  • Breakfast included
  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool (guest access)

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach
  • Dock
  • Garden
  • In a nature reserve
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

More

  • Air conditioning
  • Iron/ironing board on request
  • Mobile key entry
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Hotel Roc Luxe Tulum - Adults Only]
The host will greet guests on arrival
If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel Roc Luxe Tulum - Adults Only]
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets stay free
Welcoming dogs and cats only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: USD 200 per stay
  • Late check-out fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have elevators

Frequently asked questions

Does Roc Jungle Tulum have a pool?

Yes, this property has outdoor pool access.

Is Roc Jungle Tulum pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 18 lbs per pet. There's a deposit of USD 200 per stay.

How much is parking?

Self parking is free at this property.

What time is check-in at Roc Jungle Tulum?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Roc Jungle Tulum?

Check-out is at noon. Late check-out is available for USD 25 (subject to availability).

Does Roc Jungle Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Roc Jungle Tulum located?

Located in Zona Hotelera, this hotel is within 1 mi (2 km) of Ven a la Luz Sculpture and Tulum Beach. Sian Ka'an Biosphere Reserve is 2.9 mi (4.6 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Roc Jungle Tulum Reviews

8.0

Very Good

9.0

Cleanliness

7.8

Amenities

8.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 22 out of 45 reviews
Rating 8 - Good. 9 out of 45 reviews
Rating 6 - Okay. 8 out of 45 reviews
Rating 4 - Poor. 3 out of 45 reviews
Rating 2 - Terrible. 3 out of 45 reviews

Reviews

Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, boho chic property perfect for relaxing.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

ILYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar is very limited, no top shelf anything. Food menu very limited, but available food is really good. All staff personnel were great and very helpful.
Stayed 4 nights in Feb 2023
Verified review

10/10 Excellent

EDISON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never felt so welcomed at a hotel like I was at Roc. Julio, Enrique and Hanz were incredibly accommodating and helpful. Anything we ended was taken care of and that started before we even got there with a group chat created to facilitate all aspects of the trip. We will be returning with a bigger party. Walking distance to many places and great energy at the pool beach club. Loved every minute of our 8 day stay. Can’t wait to go back soon during our winter in NYC!
Stayed 7 nights in Jul 2022
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. They have places on the beach, garden and jungle. So make sure you read and not assume. We stayed on the beach and enjoyed hearing the waves at night. Also the gym is bigger than it looks and my wife made use of it ( she is a body building competitor). Older machines but makes for a great pump. Breakfast was delightful, only 1 coffee, but they are working on changing this. Overall I highly recommend this place for a mature couple looking to relax and get their steps up.
Verified review

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio del staff en general es genial, especialmente de Julio (jefe de Concierge) que me ayudó bastante con recomendaciones y reservas antes y durante mi estancia! También Marcelino me brindó excelente atención en el bar. Sin duda volveré.
Verified review

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE!
Stayed 4 nights in Nov 2022
Verified review

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Nos hospedamos en ROC JUNGLE dos noches y la tranquilidad durante el día y la noche es excelente, solo ruidos de la naturaleza. Experiencia agradable
Verified review

2/10 Terrible

sandra

Disliked: Cleanliness, staff & service, amenities
Nos trataron de robar 10 mil pesos por unas bicicletas que ya avian recuperado! Aparte se nos olvido el celular en el cuarto y no no lo regresaron! No renten aqui❌
Stayed 3 nights in Aug 2022
Verified review

4/10 Poor

Justin N

Disliked: Staff & service, amenities, property conditions & facilities
Initially when we got there it was great, staff was friendly and attentive. My wallet was stolen by a staff member from our room and when confronted about it, they tried to convince me I never had it. After that they became really sketchy, acting like they wanted to help but nothing was done. And coincidentally they couldn't find the file for the cameras and again it was only pointing towards the bar were no customers would have been standing/sitting. Super disappointed with the quality of service and staff.
Stayed 5 nights in May 2022
Verified review

4/10 Poor

Erika

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
noisy
Stayed 2 nights in May 2022
Verified review

2/10 Terrible

Mollie

Liked: Amenities
Disliked: Cleanliness, staff & service
We didn’t receive the room we booked. When we talked to the front desk about it, they told us our room they gave us was a “free upgrade” while admitting the room they gave us was smaller than the room we booked. The room was average with a glass screen door as the front door. In a run down area and not worth the money spent. We were booked for the Jungle room and they placed us on a completely different property. I would not stay here again.
Stayed 1 night in May 2022
Verified review

4/10 Poor

Madeline

Disliked: Staff & service, amenities
the lights went out in our room. We were given another room and the lights went out on that room as well. We spent one entire day and night without water and light. Unable to shower and slept with the heat! No one came to apologize or to provide us with any other acommodations or ask us if we needed anything. We were very dissapointed with the service. Lastly, saying that Tulum is overpriced is an understatement. Not worth the trip. Definitely not traveling here again.
Stayed 3 nights in Apr 2022
Verified review

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located on the beach. Staff was amazing in helping me plan my trip before arrival and during my stay. Good restaurant. Great pool. Highly recommend. Rooms were amazing especially the outdoor bathroom. Mau and Enrique were great!
Stayed 4 nights in Mar 2022
Verified review

6/10 Okay

Joshua

Liked: Cleanliness
Stayed a week at Roc Lux which is just the beach area of Roc Jungle overall a good stay but many little things to be improved on . The rooms were fairly warm but comfortable , please note you must have your credit card or cash on because of having to close out your room charges every shift . Also no room service is available and some of the staff acts as if they are there to get their tips and not all that friendly . The property is about 1.5 miles from any action or good dining / shopping . If you want to go somewhere and detach it works but if you are looking for luxury this is not your spot . Beach was dirty and the hotel did not care to rake the seaweed so that was not ideal . I did not hate it but would not return . Thank you Roc Lux for our stay
Stayed 5 nights in Mar 2022
Verified review

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, room comfort

Unique, not for all, fun for us

The jungle rooms were about a 1/4 mile down a dirty road, Once in you room, you felt like you were in the jungle. The showers are mostly glass to the outside and into the room. Great for couples, less great for friends and family. Some of the interior buildings/rooms had their showers along a walkway. Ours was on the outside of the property, so we just saw jungle. The breakfast was delicious. The free breakfast came with really nice fruit platters. We typically also added/shared an omelette, which was also amazing and only $11usd. Do watch out for tricky add-on to the bill. Everyday we (and others) got free OJ and tea/coffee refills. The last day they changed $5USD for a single additional cheap lipton tea. They refunded it, but argued it and had to get 4 or 5 people involved. Overall great staff. Great place.
Stayed 3 nights in Mar 2022
Verified review

10/10 Excellent

inocencio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel! Muy buena la atención del personal! Sin duda regresaría a el mismo hotel!!
Stayed 2 nights in Mar 2022
Verified review

10/10 Excellent

Terance

Liked: Cleanliness, amenities, property conditions & facilities
Purpose of my stay was to unplug and this provided exactly that for me in everyway.
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiência única

Experiência única. Ficamos em uma xabana no Garden com uma banheira ao ar livre. Quarto muito espaçoso com ar condicionado. É bom lembrar de levar repelente por causa dos mosquitos, principalmente se for ficar relaxando na rua de noite. O hotel tem uma recepção incrível, atendimento personalizado e uma piscina na beira da praia de tirar o fôlego.
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff muy atento durante toda mi estancia
Stayed 3 nights in Feb 2022
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, atención y servicio.
Stayed 3 nights in Feb 2022
Verified review

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost the reception staff was outstanding! The hut we stayed in was gorgeous as well as the beach and pool...so stunning! There were a few annoyances...they wanted to limited our bottles of water to 2pp/per day and then charge us after that. There is no drinks menu so you are charged different prices (even if ordered the same time of day) depending on what button they choose. We were also charged different prices from the breakfast menu that what was listed and instead of simply changing the bill, (bc the menu stated a lower price) the staff had to argue over it. At this time, it was impossible to charge anything to our room so there was less freedom and the constant reminder to remember your credit card. Most of the staff was excellent, some in the restaurant were inhospitable at times. I believe this is a management issue and could be resolved easily with some kind oversight from them. It would behoove management to set standards at the restaurant for pricing. Overall, we would go back. The location is lovely and away from the pounding of the music in the denser areas of Tulum. Really loved most everything!
Stayed 7 nights in Jan 2022
Verified review

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff that makes you feel like home, The jungle part was not what we expected it to be so we upgraded to the beach. Which was amazing
Stayed 7 nights in Jan 2022
Verified review

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beach luxury

Absolutely beautiful property. The staff was so nice and always went above and beyond to help us. Reyes and Jorge at the beach were great; lots of tequila shots and really yummy French fried. Mau and Julio at the front desk were the best - they were super helpful when assisting us in extending our trip an extra night as our flight was canceled back home bc of snow!! Hotel grounds were never super crowded and we never had an issue getting chairs or beds on the beach. Quiet, peaceful and luxurious. Bathrooms do lack privacy as they are outdoors and only a wall made of twigs separates you from the elements. However, it was literally the only thing I would change if I could!!
Stayed 4 nights in Jan 2022
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Peligroso Tulum

El hotel muy bueno, Tulum muy inseguro, peligroso, el próximo Acapulco en puerta.
Stayed 2 nights in Jan 2022