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Playa Esperanza Hotel Tulum

4.0 star property
Beachfront hotel with spa services and an outdoor pool

Choose dates to view prices

Photo gallery for Playa Esperanza Hotel Tulum

Cabin, 1 King Bed, Balcony, Sea Facing | 1 bedroom, in-room safe, bed sheets
Cabin, 1 King Bed, Balcony, Sea Facing | Bathroom
Exterior
Cabin, Sea View, Ground Floor | 1 bedroom, in-room safe, bed sheets
Exterior
Playa Esperanza Hotel Tulum offers crystal-clear waters and white sand for a paradise escape. Relax in beach cabanas, book massages, or enjoy the outdoor pool. The upscale property provides free WiFi and helpful staff, balancing relaxation and adventure perfectly.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pool
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Room options

View all photos for Cabin, 1 Queen Bed, Garden View

Cabin, 1 Queen Bed, Garden View | 1 bedroom, in-room safe, bed sheets

Cabin, 1 Queen Bed, Garden View

Highlights

Balcony or patio
Separate bedroom
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, Ensuite, Partial Sea View

Cabin, Ensuite, Partial Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, Ensuite, Partial Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Cabin, Terrace, Sea View

Romantic Cabin, Terrace, Sea View | 1 bedroom, in-room safe, bed sheets

Romantic Cabin, Terrace, Sea View

Highlights

Balcony or patio
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, Sea View

Cabin, Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View

Highlights

Balcony or patio
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, Garden View

Cabin, Garden View | 1 bedroom, in-room safe, bed sheets

Cabin, Garden View

Highlights

Balcony or patio
Separate bedroom
Ceiling fan
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, 1 Queen Bed, Balcony

Cabin, 1 Queen Bed, Balcony | 1 bedroom, in-room safe, bed sheets

Cabin, 1 Queen Bed, Balcony

Highlights

Balcony or patio
Separate bedroom
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, 1 Queen Bed, Partial Sea View

Cabin, 1 Queen Bed, Partial Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, 1 Queen Bed, Partial Sea View

Highlights

Separate bedroom
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, Sea View, Poolside

Cabin, Sea View, Poolside | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View, Poolside

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate bedroom
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, Sea View, Ground Floor

Cabin, Sea View, Ground Floor | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View, Ground Floor

8.0 out of 10
Very good
(1 review)

Highlights

Deck/patio
Separate bedroom
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
Located on the ground floor
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, 1 King Bed, Balcony, Sea View

Cabin, 1 King Bed, Balcony, Sea View | Terrace/patio

Cabin, 1 King Bed, Balcony, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, 1 King Bed, Balcony, Sea View

Cabin, 1 King Bed, Balcony, Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, 1 King Bed, Balcony, Sea View

Highlights

Balcony
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, Sea View, Ground Floor

Cabin, Sea View, Ground Floor | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View, Ground Floor

Highlights

Deck/patio
Separate bedroom
Fan
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
Located on the ground floor
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, 1 King Bed, Balcony, Sea Facing

Cabin, 1 King Bed, Balcony, Sea Facing | Terrace/patio

Cabin, 1 King Bed, Balcony, Sea Facing

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate bedroom
Fan
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
Located on the top floor
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Cabin, Sea Facing

Basic Cabin, Sea Facing | 1 bedroom, in-room safe, bed sheets

Basic Cabin, Sea Facing

Highlights

Separate bedroom
Fan
Private bathroom
Free bottled water
In-room safe
Daily housekeeping
Located on the top floor
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Carretera Tulum, Boca Paila km 2.5, Tulum, QROO, 77780

What's nearby

  • Playa Paraiso - 5 min walk - 0.3 miles
  • Las Palmas Public Beach - 5 min walk - 0.3 miles
  • Tulum National Park - 4 min drive - 1.2 miles
  • Playa Ruinas - 7 min drive - 1.2 miles
  • Tulum Mayan Ruins - 7 min drive - 1.2 miles

Getting around

  • Tulum Intl. Airport (TQO) - 59 min drive

Restaurants

  • ‪Carl's Jr. - ‬6 min drive
  • ‪Playa Pescadores - ‬9 min walk
  • ‪Panza Tulum - ‬7 min drive
  • ‪Mezzanine Restaurant - ‬6 min walk
  • ‪Don Cafeto - ‬10 min drive

About this property

Playa Esperanza Hotel Tulum

Upscale hotel near Playa Paraiso
Close to Tulum National Park, Playa Esperanza Hotel Tulum provides amenities like a restaurant. With a beachfront location, free beach cabanas, and beach massages, this hotel is the perfect place to soak up some sun. Treat yourself to a massage or other spa services. Guests can connect to free WiFi in public areas.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a free beach club on site
  • Luggage storage, tour/ticket assistance, and beach towels
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Playa Esperanza Hotel Tulum have comforts such as safes and free bottled water.

Similar properties

On the beach, white sand, beach cabanas, sun loungers

Alito Tulum Hotel

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 192 reviews
Alito Tulum Hotel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to noon for a fee: USD 15 to 30 for adults and USD 15 to 30 for children
  • A restaurant

Things to do

  • Bicycle rentals
  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Free beach cabanas
  • On the beach

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom

Food and drink

  • Free bottled water

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 for adults, and USD 15 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 009-007-006565

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Playa Esperanza Tulum Tulum
Playa Esperanza Hotel Tulum Hotel
Playa Esperanza Hotel Tulum Tulum
Playa Esperanza Hotel Tulum Hotel Tulum

Frequently asked questions

Does Playa Esperanza Hotel Tulum have a pool?

Yes, this property has an outdoor pool.

Is Playa Esperanza Hotel Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Playa Esperanza Hotel Tulum ?

Self parking is free at this property.

What time is check-in at Playa Esperanza Hotel Tulum ?

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM. Late check-in is available during limited hours.

What time is check-out at Playa Esperanza Hotel Tulum ?

Check-out is at noon.

Where is Playa Esperanza Hotel Tulum located?

Nestled on the beach, this Zona Hotelera hotel is within a 15-minute walk of Jaguar Park and Playa Paraiso. Tulum Mayan Ruins and Tulum National Park are also within 1 mi (2 km).

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Playa Esperanza Hotel Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 75 out of 106 reviews
Rating 8 - Good. 16 out of 106 reviews
Rating 6 - Okay. 11 out of 106 reviews
Rating 4 - Poor. 2 out of 106 reviews
Rating 2 - Terrible. 2 out of 106 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Habiel

Liked: Cleanliness, staff & service, property conditions & facilities
Great view
Stayed 3 nights in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2025

8/10 Good

Maika

Liked: Staff & service, property conditions & facilities
Beautiful hotel, away from all the touristy craziness on the Tulum coast line even though there were many other smaller/ eco-conscious hotels nearby. Staffs working at the property were all working so hard, I was impressed with the level of effort each of them put in to keep the property beautiful for the guests. I saw that they were actually paying close attention on the Turtle nests on the beach, taking pictures and keeping track of the nest conditions etc in early mornings before many guests wake up. While we absolutely loved our stay at this hotel and would come back in the future, I have to note that the pictures
Stayed 4 nights in Jul 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on the beach beautiful sunrise!! Kept our luggage for the day great service
Stayed 1 night in Nov 2024

10/10 Excellent

Aleks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was excellent. The beaches were well taken care of. The staff was very friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 4 nights in Apr 2025

10/10 Excellent

Nithya

Liked: Cleanliness, staff & service
Playa Esperanza have my Heart. It is a beautiful place located in the jungle and beach and it was very quiet and loved every minute staying in the nature. Host were too friendly, kind, helpful and very understanding. I highly recommend this place to get away from all your worries and enjoy your stay with nature.
Stayed 1 night in Aug 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Will return again, hopefully soon. The staff were extremely helpful and friendly. Armen (Alberto) the front desk concierge, let me borrow his personal scooter to drop a friend off - talk about going above and beyond. The place is a paradise. Only thing is many restaurants and bars close early in this area.
Stayed 3 nights in Dec 2024

6/10 Okay

Ari

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was very basic, with mosquito net that had gaps, and whose rigging divided the room in such a way that it was a hazard. Door didn't lock well, and windows didn't open well. Outdoor bathroom not my taste.
Stayed 1 night in Dec 2024

6/10 Okay

Latasha

Liked: Cleanliness, staff & service
The property has a very outdoor cabin feel to it it was decent but not luxury. Its good for a person who likes more of the nature feeling. I personally prefer luxury with a hint of the natural feeling but it was okay.
Stayed 3 nights in Nov 2023

6/10 Okay

Nicole

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Expedia must have had the wrong image for this booking (I booked a cabin with a centered bed looking out to the ocean). Upon arrival I was offered a cabin behind the reception desk/next to the restaurant. The staff offered me a room with a sea view but it was again, very much not what I thought I was getting. I am only in town a few days and this truly broke my spirit a bit. I also didn’t realize upon booking that the hotel was in the reserve which requires a $25 usd fee to enter. This was my first time using Expedia for a booking and I don’t think I ever will again. The staff was sweet, though the one receptionist was clearly annoyed with me, but he did try and be helpful. If you’re booking also keep in mind that checkin is at 3pm & the bar/restaurant closes at 5pm.
Stayed 1 night in Mar 2025

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE!!!

Extremely poor standard of the room. Room was dirty and not properly cleaned upon arrival nor during the days we stayed there. Poor service from the staff. Spiders and animals in the room. Holes in the furniture. Overall my worst experience from any hotel so we decided to check out early and find a new place to stay. Not worth the money you are paying. The location is absolutely amazing right at a magical beach. But there others hotel in the area, choose them instead! Just be aware that it’s a very quiet place and all restaurants close early.
Stayed 6 nights in Dec 2024

8/10 Good

Jim

Liked: Staff & service

Beautiful Beach, Great staff and Decent Rooms

First of all, the beach at the property is amazing. That was the main reason we chose the hotel. Additionally the staff that provided breakfasts, coffee and drinks were wonderful. The office staff too. The hotel is VERY bare minimum. The rooms are very small with a comfortable bed covered in mosquito netting. We would have liked an additional chair (there was one) or a sofa so we could relax in our room. The bathroom was minimalist to say the least. We did enjoy hot water in the shower and plenty of water pressure. The lights strained and flickered during the day, but we were out mostly, so no big deal. It would have been nice to have daily or every other day towel changes and bedding changes. Due to the humidity, the towels never dried. The worst thing we experienced was infant mice dropping onto the mosquito net the first night!!!!! That and a variety of insects in the room, including cockroaches as well as a couple of scorpions. We stayed 8 nights which was too long. I'd say this is an excellent place to relax for 3 or 4 nights. Finally, the entrance fees to the park....and hotel are crazy expensive. It would be nice if the hotel worked out a deal with the park to discount them.
Stayed 8 nights in Apr 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a typical hotel experience. First you are on the beach there are no concrete walkways around the property its all sand to stay with the natural part of being in the national park. Its very quiet and relaxed atmosphere. Things to note: You do have to pay a small fee to enter the national park that fee is not part of the booking fee. I think it was 120 pesos aday The hotel is nothooked he power grid so they run off a generator. It shuts off for an hour every day. Which means the wifi also goes off. Not all the rooms have ac. The ones that do only run from 6pm to 830ish am. They turn off and on by themselves. The rooms are all different and are separate little casitas essentially. They do not have tvs. There is a restuarant/ bar on site but its only open from around 10am to 530pm. The good news is there is a really good restaurant/ bar called cinco one place over walking on the beach thats open till 10pm. There are carts that will take you around the national park to the different sites. This is included in the park fee. Short walk down the beach is a few different snorkeling places. We haggled the price and got a private boat for about $30 usd for 2 ppl. The staff is all very nice and the rooms were clean. And of the exterior parts are worn but it's on the beach so to be expected. The pool is really for relaxing not going to be doing laps in it. Overall nice but dont expect the typical hotel style. But for a relaxing get away its a good place.
Stayed 4 nights in Jul 2025

4/10 Poor

Ebony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

No electricity

Due to the Hurricane, we had to change hotels for the first night. We were told they would be closed on the first day but would accommodate the remainder of our trip. When we arrived, they were still without power. No one notified of this inconvenience. They offered to let us stay, but without electricity. Which meant it would be extremely hot, an abundance of mosquitos and no open restaurants. We had to scramble to find and book another hotel at the last minute. This inconvenience was not reimbursed (taxi, additional hotel, etc.). The lady at Esperanza was very apolegetic and really wanted us to stay, but the conditions were not suitable.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es mi 2da vez en este hotel y definitivamente sigue siendo mi favorito , habitación limpia ,la playa increíble literal a unos metros de tu habitación, los mejores amaneceres y atardeceres de tu vida acompañados de ese sonido relajante del mar y esa brisa marina acariciando tu cuerpo en todo momento , personal muy amable definitivamente este destino es para escapar del bullicio y reencontrarse con naturaleza pura.
Stayed 1 night in Oct 2025

10/10 Excellent

Tania Gabriela Equihua

Liked: Cleanliness, property conditions & facilities
Staff was extremely helpful and attentive
Stayed 3 nights in Oct 2025

6/10 Okay

Aqeela

Disliked: Staff & service, amenities, property conditions & facilities
Great spot right on the beach. You wake up to the waves, the location couldn’t be better. But comfort isn’t the focus here. It’s very rustic, barely staffed, rooms feel old, our door had a gap, and mosquitos roam free. The place has charm but it’s tired. Staff were hit or miss. We met one super nice guy and one who couldn’t care less. Food at the restaurant wasn’t good. Plenty of better options nearby. Come for the view, not the comfort.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities
Una experiencia muy padre estás en medio de la naturaleza y con vistas geniales al mar caribe
Stayed 2 nights in Oct 2025

10/10 Excellent

ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Oct 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario was the most helpful receptionist, all of the staff here had really good energy and were really positive and helpful!!!
Stayed 2 nights in Sep 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved the rustic feel of this propety. Was kept clean and look was very refreshing . Lock on our door didn’t work and could not used water a bit earlier in the morning . Other than that …it isn’t it is Very different start and I would recommend to anyone looking for something a bit different . Don’t go if you expect all the amenities right when you want them . We did love our stay here Staff was wonderful to
Stayed 5 nights in Sep 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to Stay. We will definitely come back. Staffs are very nice. Beach view from the room was great.
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomiendo mucho el lugar la atención de todo el personal fue cálida y excelente Nos trataron muy bien a mi hijo y a mi Sin dudarlo regresaría 10 de 10 !!
Stayed 5 nights in Aug 2025

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