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Pepem Holistic Experience - Peaceful Retreat Near Tulum

Property class: 3.5

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Jungle Villa Nah-Ha | View from room - Pepem Holistic Experience - Peaceful Retreat Near Tulum (Tulum)
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Jungle Villa Nah-Ha | Terrace/patio - Pepem Holistic Experience - Peaceful Retreat Near Tulum (Tulum)
Located close to Dos Ojos Cenote and Cenotes Sac Actun, Pepem Holistic Experience - Peaceful Retreat Near Tulum provides a terrace, a firepit, and a garden. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Housekeeping

Room options

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Mayan Gods Cabins | Premium bedding, in-room safe, WiFi (free), bed sheets

Mayan Gods Cabins

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Jungle Villa Nah-Ha | View from room

Jungle Villa Nah-Ha

  • 120 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Jungle Villa Kukulkan

Jungle Villa Kukulkan | Premium bedding, in-room safe, WiFi (free), bed sheets

Jungle Villa Kukulkan

  • 82 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Jungle Villa Pepem | Premium bedding, in-room safe, WiFi (free), bed sheets

Jungle Villa Pepem

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Eco Mayan Cabins

Eco Mayan Cabins | Premium bedding, in-room safe, WiFi (free), bed sheets

Eco Mayan Cabins

  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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Deluxe House | Premium bedding, in-room safe, WiFi (free), bed sheets

Deluxe House

  • 220 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Tulum, Pepem Holistic Experience - Peaceful Retreat Near Tulum is in a national park. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Dos Ojos Cenote and Cenotes Sac Actun. Don't miss out on a visit to Xel-Há Park. Snorkeling and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Tulum travel guide
Map
Carr. Cancún - Tulum, Cenotes Sac Actun, Tulum, QROO, 77760

What's nearby

  • A clear blue pool with rocky walls, surrounded by lush greenery.
    Dos Ojos Cenote
    5 min drive - 0.4 miles
  • A person swimming in clear blue water with rocks.
    Xel-Há Park
    18 min drive - 4.8 miles
  • A beach with clear turquoise water, a sandy shore, and a rainbow in the sky.
    Soliman Bay
    21 min drive - 5.4 miles
  • Ancient stone ruins with a pyramid-like structure, a stone wall, and a sign indicating no photography.
    Tulum Mayan Ruins
    25 min drive - 12.6 miles
  • Pet Cemetery Cenote
    3 min walk - 0.2 miles

Getting around

  • Tulum Intl. Airport (TQO)
    77 min drive

Restaurants

  • Bahia Principe Grand Coba
    18 min drive
  • Thali Restaurant
    19 min drive
  • Restaurant Kukulkan
    19 min drive
  • Restaurante Yucatan
    18 min drive
  • The Truck
    19 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Couples/private dining
  • Private picnics

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool

Conveniences

  • Guidebooks
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Firepit
  • Garden
  • In a national park
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Banquet hall
  • Locally sourced food prioritized
  • Mosquito nets
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Portable fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; your host will greet you
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

Pets allowed for an extra charge of USD 25 per pet, per stay (maximum USD 25 per stay), plus a one-time cleaning fee of USD 25 and a deposit of USD 25 per stay
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 180 per vehicle (maximum occupancy 8)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 25 per pet, per stay (maximum USD 25 per stay) plus USD 25 one-time cleaning fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number PHB210514SG1

We should mention

This property does not have elevators

Frequently asked questions

Does Pepem Holistic Experience - Peaceful Retreat Near Tulum have a pool?

Yes, this property has an outdoor pool.

Is Pepem Holistic Experience - Peaceful Retreat Near Tulum pet-friendly?

Yes, dogs are allowed at this property. There's a deposit of USD 25 per stay and a fee of USD 25 per pet, per stay. A cleaning fee of USD 25 also applies.

How much is parking?

Limited spots are available.

What time is check-in at Pepem Holistic Experience - Peaceful Retreat Near Tulum?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at Pepem Holistic Experience - Peaceful Retreat Near Tulum?

Check-out is at 11:00 AM.

Does Pepem Holistic Experience - Peaceful Retreat Near Tulum provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of USD 180 per vehicle applies.

Where is Pepem Holistic Experience - Peaceful Retreat Near Tulum located?

Situated in a national park, this hotel is 0.4 mi (0.7 km) from Dos Ojos Cenote and 1.5 mi (2.4 km) from Cenotes Sac Actun. Xel-Há Park and Soliman Bay are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pepem Holistic Experience - Peaceful Retreat Near Tulum Reviews

8.0

Very Good

8.8

Cleanliness

8.4

Amenities

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 24 out of 40 reviews
Rating 8 - Good. 4 out of 40 reviews
Rating 6 - Okay. 5 out of 40 reviews
Rating 4 - Poor. 2 out of 40 reviews
Rating 2 - Terrible. 5 out of 40 reviews

Reviews

Verified review

10/10 Excellent

JOSEPH MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and most relaxing chill vibes
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel in the jungle with such peaceful vibes. It was extremely close to the Dos Onos Cenotes so I was able to check those out and do some horseback riding. The staff was also incredible and very friendly. I absolutely loved my experience here.
Stayed 6 nights in Dec 2024
Verified review

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
WOW! Staying at Pepem Holistic Experience was so wonderful. Pedro, Chef Adam and the whole staff made the overall experience welcoming, friendly, relaxing and easy and effortless. We stayed at Jungle Villa Kukulcan and ate some incredible food. Chef Adam is so talented and such a warm and authentic presence! I can't wait to come back to Pepem and host my own yoga retreat one day, as it is a beautiful space for healing experiences. We highly recommend this magical haven in the Mayan jungle. Thank you so much Pepem (means 'butterly' in Mexico!) Vincent and Roman from Canada
Stayed 7 nights in Feb 2025
Verified review

10/10 Excellent

Céline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique experience and amazing chef

We spent three nights at Pepem and we absolutely loved it. Our room was in the « jungle » and we had a beautiful swimming pool. You could wake up to the sounds of the animals of the forest. The ambiance and style of the hotel is amazing. You really feel connected to nature. The highlight of our trip was our chef. We have eaten in a lot of fancy places but I can tell you that our chef’s food was on another level! Lot’s of flavor and colors! He was always available for a little talk and gave us many tips for our vacation. We saw comments regarding insects in the rooms: you are in the jungle, so obviously, you may have a few insects in your room. Our recommandation is just to close doors/windows/mostiquo net and avoid putting your lights on at night and you will survivre! We also comments regarding the fact that the windows cannot be locked, we confirm however, we felt secure to be honest. The staff made us feel like family, we would recommend the place for the retreats they are planning on doing!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
We had such a wonderful, personal, and unforgettable experience at this hotel. From the moment my sisters and I arrived, we were warmly welcomed in the lobby. Despite our last-minute request, the staff graciously accommodated us for the temazcal experience — something we will never forget. Pedro, the hotel manager, went above and beyond to make sure everything ran smoothly for us. He worked hard to fit us into the temazcal ceremony and helped coordinate taxis for our last-minute requests. His kindness and effort made a big difference in our stay. Our shaman, Miguel, was incredibly thoughtful and made us feel safe and supported throughout the entire ceremony. He took his time to explain the process and guided us through a deeply spiritual and healing journey. A highlight of our stay was the food. Chef Adam E. curated and prepared the most delicious meals for us on both nights. He even came to our table to share how each dish was made, adding such a personal and thoughtful touch to our dining experience. We also loved staying in the bungalow — a magical setting where we could see fireflies dancing around the room through the glass walls. Surrounded by jungle sounds and nature, it truly felt like an escape into a serene, hidden paradise. This trip was special in every way, and we’re so grateful for the memories we made here.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Shelby

Liked: Cleanliness, staff & service
We had a very interesting stay at Pepem Holistic Experience. It is advertised as a luxurious, tranquil resort, but it is actually more of a “glamping” experience. We love the concept, staff and efforts made, but unfortunately it really did fall short of what was advertised to us. There are a lot, and I mean, a lot of bugs that make it into the room due to the netting and having no glass windows, and they often have a lot of issues with power-which means no lights, no way to charge devices, etc. Outside of it not meeting our expectations as a luxury/boho stay, we were incredibly moved by the kindness, efficiency and capabilities of the staff and especially the chef that we encountered during our time at Pepem. Upon arrival we had a breezy check in and were offered food immediately. Every day that we spent there we were asked if there was anything needed to improve our stay, unfortunately I think a lot of our issues were outside of the staff’s control. All in all, the staff were the reason we left our vacation feeling overall satisfied and humble. Adam is one of the most talented chefs we have ever encountered. He made us feel like life long friends, even family. He went out of his way every day to Make sure that every guest not only had a full belly but had a smile on their face. We are very grateful for the staff at this resort, we had an overall decent stay and would recommend for a 1 night stay or meal out.
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Ernest Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this place it was exactly what we were looking for. The staff was amazing and the chefs amazing! hands down to the chefs.
Stayed 4 nights in Feb 2023
Verified review

10/10 Excellent

Danijel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had wonderful time at Pepem.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay at if you want to be one with nature and enjoy the sounds of creation without having the distraction of the everyday life. Enjoy a wonderful meal prepared by chef Marcos and his excellent staff. He accommodated us and prepared a delicious meal not on the menu specifically attending our taste buds. Amazing cenotes at walking distance from the property that you dont want to miss. Cant wait to visit again.
Stayed 4 nights in Jul 2022
Verified review

10/10 Excellent

Nia Elizabeth Krishna

Liked: Staff & service, amenities, property conditions & facilities
Spent a week here. Lovely grounds. Very peaceful. We were aware of this before hand, but I would recommend renting a car or scooter as it is quite far from the beach. But you can definitely spend a few days at the different cenotes that are in walking or cycling distance.
Stayed 7 nights in Mar 2023
Verified review

10/10 Excellent

Amy M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely, amazing! I traveled alone and stayed at Pepem Eco for five days. Lucy Mark goes all the staff were absolutely wonderful. The food is excellent especially the shrimp tacos but you can also get an amazing risotto or fish in a green Molé. All delicious I was there a few days before New Year’s, and they offered a Tamiscal with a local shaman. It was exactly what I needed to leave this year behind and head into the future with open eyes hears heart and mind, the owner, Juan Carlos even attended the Temescal with his wife, and we all ate and drank together afterwards. They offer free bicycles so you can bike to the mini cenote’s all in very very close proximity, the cenote pool they have is absolutely beautiful. There is a yoga Palapa, massages available, you could stay for weeks and never be bored. Oh how I wish I could!
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness

Not very ECO at all.

Limited parking, on a busy and dusty road, with work vehicles driving through as early as 5:30 AM. While there is a noise curfew at 11 PM, a Cenote area across the street was celebrating a wedding late into one of the evening’s with extra loud drum noise and music. Other guests complained as well, but nothing could be done. Huge piles of trash were stacked across the road, and it cooked in the heat and wafted through the air. Our final evening, we ordered dinner and the chicken made my husband very ill. He was up all night long with severe stomach pain and diarrhea. When I mentioned it at check out, it was of no concern to the staff at all. We were charged full price his meal regardless. The staff were nice and friendly, but I felt they could have made this right. Overall, I wish we would have stayed somewhere else.
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pepem Eco is a full embodiment of its name. The love, care & integrity placed into this project is felt on the premises & the cabins. It’s so convenient to Tulum town and beaches too! The staff couldn’t have been more hospitable. Leo spoke perfect English & is a warm and informative greeter & Blanca is a gentle and accommodating receptionist. We stayed in Kulkhan cabin which had personal parking right at the door. There is a privacy fence between cabin and road(mind this is a dirt road way out in the jungle so there is very little traffic.) Everything in the cabin and the cabin itself is locally harvested resources & therefore harmoniously created with and on this sacred land. Nestled in the jungle with a private pool and all water sourced from the cenotes, which in themselves are powerfully cleansing and healing. I really appreciated the solar power operations and the fresh cenote drinking water dispenser. It was a perfect stay with the kitchenette and fridge so we could prepare & store food. We will actually use their methods & model to build our own eco friendly home. Upon leaving we had the pleasure of meeting the owners who themselves were the embodiment of “Pepem eco medicina.” They are beautiful spirits, lights of the world, in service of the people and the planet. I look forward to returning when they will have the rest of the grounds completed with yoga Shala, temezcal, restraunt & more. These are Earth Angels creating heaven on Earth
Stayed 3 nights in May 2021
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Endroit agréable pour un ressourcement avec la nature. Merci au chef pour la cuisine remplie de saveurs extraordinaire! Le Barman toujours présent pour nous rafraîchir avec des boissons exotiques et la propriétaire très accueillante et souriante. Merci pour ce beau séjour.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Ubaldo Daniel Merlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables y totalmente recomendable para descansar
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

NATALY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Falta personal urgente.

Es muy lindo el lugar, pero regresamos llenos d espulgas, y no tienen servicio para la hora de comida, solo desayuno y cena. No cuentan Con el personal Necesario el concinero hace maravillas, mesero, bartender, limpieza hace todo pobre.
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Victor

Liked: Cleanliness, staff & service
Esta a 20 minutos de la Tulum, hay cenotes alrededor y esta cerca de Xel Ha
Stayed 2 nights in Mar 2025
Verified review

2/10 Terrible

Manuel D

Mal servicio

Nunca contestaron el teléfono contacto, un retraso en mi vuelo hizo imposible entrar al hotel ni una respuesta al teléfono o celular; tuvimos que hospedarnos en otro lugar.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, amenities
Muy bonito el lugar, tranquilo y forzosamente debes tener auto para moverte. Instalaciones muy bien, comodas y tranquilas. Desayuno muy mal si esta incluido solo tienes 1 opción que no varia en toda la semana: 1 huevo revuelto, jugo de Naranja pequeño, cafe y poco de fruta con una mitad de pan tostado. No tiene aire acondicionado, se meten ratones a tu cuarto si tienes algo de comida, la cocina solo una pequeña plancha no es posible cocinar nada. Baños si privacidad. No tienes sufucientes ganchos para colgar la ropa ni espacio para guardar nada. La descripción de las habitaciones en la pagina no describen la realidad
Verified review

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
si quieres estar en contacto con la naturaleza y estar en calma, esta es tu mejor opción, las instalaciones son muy bonitas, es una aldea que esta en medio de la selva rodeado de cenotes hermosos, lo recomiendo ampliamente, además de que la atención de todo el staff y la cocina es buenisimo, sin duda volvería
Stayed 4 nights in Jun 2023
Verified review

8/10 Good

Obed

Liked: Cleanliness, staff & service

Cool Stay

It was definitely an experience. A good one! But like most, the photos and instagram posts looked better than actually being there. I felt like being that we were in middle of the jungle, literally, there would have been more accommodations. We thought they would have a yoga instructor on site as shown on their instagram page but they didn’t. They had the space where we could do it ourselves. No room service options, at least not to our knowledge + I seen nothing regarding spa treatment. The pool was on maybe 2-3 days while we were there which was an inconvenience being that the pool fills up easily with leaves and dead bugs. And our stay was for 11 days. Having about 4 cenotes at walking or biking distance was great! We did 2 of them but I still think having the pool ready for us would’ve been best considering it was steps away from our cabana. The food was really good. And the staff was super friendly. It was about 40 mins away from Tulum Beach (not their fault) so we opted to leave early and stay by the beach for the remainder of our vacation. FYI; make sure to rent a car because paying for taxis gets ridiculously expensive. This particular hotel is far from everything!
Stayed 11 nights in Apr 2022
Verified review

2/10 Terrible

Greysi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible overall
Stayed 4 nights in Mar 2022
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful & Peaceful! I will be back
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pepem Eco is a fantastic place to stay. Our room was perfect, it had a small pool, and glass all-around. The staff was awesome, Fernando and Sol took great care of us. Food was great, drinks were great as well. Beware, there’s no AC in the room, but at this time of the year we didn’t really need it, as it was cool enough during the night.
Stayed 3 nights in Dec 2021
Verified review

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! it's lovely to be in the middle of the jungle yet with all the comfort needed. The Pepem villa with panoramic view is incredible! Access to the property is a bit difficult and taxis are expensive so it's worth considering renting a car.
Stayed 2 nights in Oct 2021