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Papaya Playa Project

4.0 star property
Upscale hotel with pools and private beach

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Papaya Playa Project

Photo gallery for Papaya Playa Project

Casita Jungle Rooftop Pool | In-room safe, individually decorated, individually furnished
Front of property
Casa Palapa | In-room safe, individually decorated, individually furnished
Casa Palma | In-room dining
Casita Ocean View | Beach/ocean view

Overview of Papaya Playa Project

Reviews
8.0

Very good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • On private beachOn private beachOn private beach
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780
  • Popular LocationSFER IK1 min walk
  • Popular LocationKin Toh2 min walk
  • Popular LocationPapaya Playa Beach Club2 min walk
  • Popular LocationTulum National Park9 min walk

Room options

View all photos for Casa Palma

Casa Palma | Beach/ocean view

Casa Palma

Highlights

Deck/patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free cribs/infant beds
4 bedrooms
Ceiling fan
  • 300 sq m
  • Sleeps 8
  • 4 King Beds

View all photos for Casa Coco

Casa Coco | In-room safe, individually decorated, individually furnished

Casa Coco

Highlights

Deck/patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free cribs/infant beds
5 bedrooms
Ceiling fan
  • 270 sq m
  • Sleeps 10
  • 5 King Beds

View all photos for Casita Loft Ocean View with Pool

Casita Loft Ocean View with Pool | In-room safe, individually decorated, individually furnished

Casita Loft Ocean View with Pool

Highlights

Deck/patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free rollaway/extra beds
Separate bedroom
Ceiling fan
  • 216 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Arena

Casa Arena | Living area

Casa Arena

Highlights

Deck/patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
4 bedrooms
Ceiling fan
Eco-friendly toiletries
  • 210 sq m
  • Sleeps 8
  • 4 King Beds

View all photos for Casa Viento

Casa Viento | Pool | 2 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers

Casa Viento

Highlights

Deck/patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free cribs/infant beds
5 bedrooms
Ceiling fan
  • 1640 sq m
  • Sleeps 10
  • 1 Double Bed, 3 King Beds and 1 Queen Bed

View all photos for Casita Ocean View with Pool

Casita Ocean View with Pool | In-room safe, individually decorated, individually furnished

Casita Ocean View with Pool

Highlights

Deck/patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Palapa

Casa Palapa | Balcony view

Casa Palapa

Highlights

Deck/patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free cribs/infant beds
5 bedrooms
Ceiling fan
  • 1719 sq m
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Cabaña Jungle View 1 Bed

In-room safe, individually decorated, individually furnished

Cabaña Jungle View 1 Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Eco-friendly toiletries
Private bathroom
Bidet
Rainfall showerhead
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Cabaña Ocean View 2 Beds

Cabaña Ocean View 2 Beds | In-room safe, individually decorated, individually furnished

Cabaña Ocean View 2 Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Eco-friendly toiletries
Private bathroom
Bidet
Rainfall showerhead
  • 23 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Casita Ocean View

In-room safe, individually decorated, individually furnished

Casita Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Ceiling fan
Eco-friendly toiletries
Private bathroom
Bidet
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabaña Ocean View 1 Bed

Cabaña Ocean View 1 Bed | Beach/ocean view

Cabaña Ocean View 1 Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Ceiling fan
Eco-friendly toiletries
Private bathroom
Bidet
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Casita Jungle with Pool

Casita Jungle with Pool | In-room safe, individually decorated, individually furnished

Casita Jungle with Pool

Highlights

Deck/patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 2
  • 1 King Bed and 1 Queen Futon

View all photos for Casita Jungle Rooftop Pool

Casita Jungle Rooftop Pool | In-room safe, individually decorated, individually furnished

Casita Jungle Rooftop Pool

Highlights

Deck/patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Tulum

Papaya Playa Project is located in Zona Hotelera, a neighborhood in Tulum, and is near theme parks and on a private beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Playa Paraiso. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • SFER IK - 1 min walk
  • Tulum Beach - 18 min walk
  • Las Palmas Public Beach - 4 min drive
  • Playa Paraiso - 8 min drive
  • Tulum Mayan Ruins - 11 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 56 min drive

Restaurants

  • Kin Toh - 2 min walk
  • Papaya Playa Beach Club - 2 min walk
  • Mateos - 6 min walk
  • El Tabano - 19 min walk
  • Potheads - 4 min walk

About this property

Papaya Playa Project

Upscale family-friendly hotel near Tulum Beach
You can look forward to free continental breakfast, a nightclub, and a beach bar at Papaya Playa Project. With a private beach, free beach cabanas, and beach massages, this hotel is the perfect place to soak up some sun. Treat yourself to a body treatment, a deep-tissue massage, or a detox wrap at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Enjoy onsite activities like beach yoga and beach volleyball. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools with sun loungers
  • Free self parking
  • Bike rentals, extended parking, and a roundtrip airport shuttle (surcharge)
  • A free beach club on site, express check-out, and outdoor furniture
  • Guest reviews give top marks for the helpful staff
Room features
All 87 individually furnished rooms have perks such as air conditioning, in addition to amenities like late night room service and free WiFi.
More amenities include:
  • Art supplies and childcare services
  • Recycling and composting
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM–noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub
  • Playground
  • Surf lessons

Family friendly

  • 2 outdoor pools
  • Art supplies
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 135 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Tulum
Papaya Playa Project Hotel Tulum

Frequently asked questions

Does Papaya Playa Project have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–8:00 PM.

Is Papaya Playa Project pet-friendly?

No, pets are not allowed at this property.

How much is parking at Papaya Playa Project?

Self parking is free at this property.

What time is check-in at Papaya Playa Project?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Papaya Playa Project?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Papaya Playa Project provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 135 per vehicle applies.

Where is Papaya Playa Project located?

Located in Zona Hotelera, this beachfront hotel is in a national park and within a 10-minute walk of SFER IK and Tulum National Park. Tulum Beach and Playa Paraiso are also within 2 mi (3 km).

Papaya Playa Project Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 165 out of 308 reviews" "
Rating 8 - Good. 55 out of 308 reviews" "
Rating 6 - Okay. 29 out of 308 reviews" "
Rating 4 - Poor. 27 out of 308 reviews" "
Rating 2 - Terrible. 32 out of 308 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Vanessa, Blue island

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Extremely unwelcoming. You pay for. $750 dollar room, and they treat you like your nothing. The staff was stuck up, rude, unwelcoming, unhelpful, and they expected a top for just looking at them after you spend a fortune to even stay there. They never asked us if we needed anything by the “serviced pool” which was only about 7 by 5 feet pool for the public.the second pool was small and unserviced. 1 drink at their supposedly EDM party was $38 usd plus a tip. You need to add money to a bracelet and if you don’t use it you loose it. We felt robbed the whole time. We travel a min of 5 times a year for the past 7 years and this was by far the worst experience ever. The beach is very dirty and they have money to clean it but they didn’t.
Stayed 1 night in Apr 2024

6/10 Okay

Mar Y Sol, Cupertino

Traveled with partner
Liked: Cleanliness
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
Stayed 1 night in Apr 2024

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again
Stayed 1 night in Mar 2024

8/10 Good

Shammi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for couples and the staff are nice.
Stayed 4 nights in Feb 2024

8/10 Good

Miranda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
Stayed 6 nights in Feb 2024

2/10 Terrible

Christopher

Traveled with group
Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shelley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is supposedly secure, with security guards at the entrances, and a private beach, but our credit cards and cash were stolen from our room on the first night of our honeymoon by housekeeping, WHILE we were sitting right outside the room on the deck. Luckily our passports and ID and one of our cards and our electronics were locked in the safe at the time. Management did nothing about it. Didn't respond for days, didn't apologize, basically blew us off, and said it was our fault for not having our stuff locked up. We just didn't think in a secure resort where we're paying $500 a night we needed to worry about being robbed by the staff. Especially while we're sitting a few feet away. To top it off, we had wild animals that got into our room at night trying to get to the food we had in the room. A shower that didn't drain, and stopped working intermittently, chipped and broken dishware we were served on daily, incorrect orders that they basically refused to correct and were like "just eat this ok?" So I did...I mean...at that point we'd sort of given up. They say they have a lot of amenities they don't actually have...things are kind of run down and looking shabby. The beach and the scenery are gorgeous though. The staff was very nice. The management, not so much. I don't think they really care about customer service, or repeat business. We certainly won't return, and I wouldn't recommend it to anyone. Which is sad because it has the potential to be great.
Stayed 7 nights in Feb 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Magical
Stayed 9 nights in Sep 2023

4/10 Poor

Felix

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023