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Papaya Playa Project, Tulum, a Member of Design Hotels

4.0 star property
Family-friendly hotel on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Papaya Playa Project, Tulum, a Member of Design Hotels

Casita Loft Ocean View | View from room
1 bedroom, in-room safe, individually decorated, individually furnished
Private pool
Yoga
Casa Coco | 1 bedroom, in-room safe, individually decorated, individually furnished

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Breakfast included
  • Room service
  • Spa

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Room, Private Pool (Casita Jungle, Ground Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool (Casita Jungle, Ground Pool)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool, Ocean View (Casita, Rooftop Pool)

View from room

Room, Private Pool, Ocean View (Casita, Rooftop Pool)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool (Casita Jungle, Rooftop Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool (Casita Jungle, Rooftop Pool)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Viento)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Viento)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Room (Casa Palma)

Living area

Room (Casa Palma)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 8
  • 4 King Beds

View all photos for Loft, Private Pool, Ocean View

View from room

Loft, Private Pool, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Ocean View (Casita)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Ocean View (Casita)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Coco)

Private pool

Room (Casa Coco)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 10
  • 5 King Beds

View all photos for Room (Casa Arena)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Arena)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 8
  • 4 King Beds

View all photos for Room, Private Pool, Ocean View (Casita, Ground Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool, Ocean View (Casita, Ground Pool)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Palapa)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Palapa)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 10
  • 5 King Beds

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About the neighborhood

Map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780

What's nearby

  • SFER IK - 2 min walk - 0.1 miles
  • Tulum Beach - 1 min drive - 0.7 miles
  • Las Palmas Public Beach - 5 min drive - 2.0 miles
  • Playa Paraiso - 6 min drive - 2.5 miles
  • Tulum Mayan Ruins - 11 min drive - 5.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 104 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬2 min walk
  • ‪Kin Toh - ‬2 min walk
  • ‪Mateos - ‬6 min walk
  • ‪Mina - ‬4 min walk
  • ‪Potheads - ‬4 min walk

About this property

Papaya Playa Project, Tulum, a Member of Design Hotels

Upscale family-friendly hotel near Tulum Beach
You can look forward to free breakfast (local cuisine), a nightclub, and a beach bar at Papaya Playa Project, Tulum, a Member of Design Hotels. With a private beach, free beach cabanas, and beach massages, this hotel is the perfect place to soak up some sun. Indulge in a facial and a deep-tissue massage at SPA PAPAYA PLAYA, the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Enjoy onsite activities like beach yoga and beach volleyball. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools with sun loungers
  • Free self parking
  • Bike rentals, extended parking, and a roundtrip airport shuttle (surcharge)
  • A free beach club on site, express check-out, and a porter/bellhop
Room features
All 87 individually furnished rooms have perks such as air conditioning, in addition to amenities like late night room service and free WiFi.
More amenities include:
  • Recycling and composting
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • Wardrobes/closets, childcare services, and ceiling fans

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project
Papaya Playa Project A Member of Design Hotels
Papaya Playa Project, Tulum, a Member of Design Hotels Hotel
Papaya Playa Project, Tulum, a Member of Design Hotels Tulum

Frequently asked questions

Does Papaya Playa Project, Tulum, a Member of Design Hotels have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–8:00 PM.

Is Papaya Playa Project, Tulum, a Member of Design Hotels pet-friendly?

No, pets are not allowed at this property.

How much is parking at Papaya Playa Project, Tulum, a Member of Design Hotels?

Self parking is free at this property.

What time is check-in at Papaya Playa Project, Tulum, a Member of Design Hotels?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Papaya Playa Project, Tulum, a Member of Design Hotels?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Papaya Playa Project, Tulum, a Member of Design Hotels provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 180 per vehicle applies.

Where is Papaya Playa Project, Tulum, a Member of Design Hotels located?

Located in Zona Hotelera, this beachfront hotel is in a national park and within a 10-minute walk of SFER IK and Tulum National Park. Tulum Beach and Playa Paraiso are also within 2 mi (3 km).

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Papaya Playa Project, Tulum, a Member of Design Hotels Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 188 out of 357 reviews
Rating 8 - Good. 63 out of 357 reviews
Rating 6 - Okay. 35 out of 357 reviews
Rating 4 - Poor. 31 out of 357 reviews
Rating 2 - Terrible. 40 out of 357 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Everything was good and beautiful in this place i love it
Stayed 12 nights in May 2025

2/10

Too expensive and poor conditions, the spa , the restaurant
Stayed 3 nights in May 2025

10/10

Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Stayed 9 nights in Mar 2025

10/10

Best stay at papaya playa
Stayed 3 nights in Nov 2024

10/10

Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Stayed 2 nights in Oct 2024

10/10

Lovely resort great staff and amenities!
Stayed 4 nights in Sep 2024

10/10

We enjoyed the place a lot
Stayed 4 nights in Aug 2024

10/10

Perfect stay, amazing staff and hospitality
Stayed 1 night in Jul 2024

10/10

Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Stayed 2 nights in Nov 2024

10/10

I would definitely stay again
Stayed 1 night in Mar 2024

8/10

Great for couples and the staff are nice.
Stayed 4 nights in Feb 2024

10/10

Loved the hotel. Amazing experience !! Will definifely return
Stayed 1 night in Aug 2024

8/10

Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Stayed 5 nights in Aug 2024

6/10

Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
Stayed 4 nights in Jun 2024

10/10

Amazing hotel .
Stayed 2 nights in Apr 2023

8/10

Excellent project have a good time
Stayed 3 nights in Jul 2024

10/10

When you think of paradise, think of this place
Stayed 4 nights in May 2024

8/10

We really enjoyed our stay, especially Miquel the butler’s service. It’s a very unique experience. Also, I recommend the room with the private roof top pool!
Stayed 2 nights in Jun 2024

10/10

My boyfriend and I came here for my birthday and it was beautiful. The staff were friendly and very helpful! Will definitely be back.
Stayed 3 nights in May 2024

8/10

Facility is a bit old
Stayed 2 nights in Aug 2024

8/10

Amazing eco hotel!

6/10

Beautiful place, totally felt safe, dinning wasn't what I expected, a/c never worked properly since arrival, attentive and kind staff, breakfast was simple.
Stayed 2 nights in May 2024

8/10

beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
Stayed 6 nights in Feb 2024

10/10

Good for nature people lovers .
Stayed 4 nights in Aug 2023

2/10

Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Stayed 1 night in Feb 2025