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Motto by Hilton Tulum

4.5 star property
Luxury Tulum hotel connected to a shopping center, steps from Hunab Lifestyle Center

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Photo gallery for Motto by Hilton Tulum

Aerial view
Reception
2 outdoor pools, free cabanas, pool umbrellas
Terrace/patio
Bathroom shower

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Breakfast available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower

1 bedroom, premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin bed over 1 Queen bed

1 bedroom, premium bedding, in-room safe, individually decorated

Bunk beds - 1 Twin bed over 1 Queen bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Flex Room, 1 Queen Wall Bed, Rooftop Level

1 bedroom, premium bedding, in-room safe, individually decorated

Flex Room, 1 Queen Wall Bed, Rooftop Level

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW | 1 bedroom, premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite (1 Queen bed)

55-inch flat-screen TV with cable channels

Junior Suite (1 Queen bed)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
2 bedrooms
  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Flex Room with 1 Queen Wall Bed

1 bedroom, premium bedding, in-room safe, individually decorated

Flex Room with 1 Queen Wall Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

1 bedroom, premium bedding, in-room safe, individually decorated

Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Garden view

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for 1 Queen bed Rooftop Level

1 bedroom, premium bedding, in-room safe, individually decorated

1 Queen bed Rooftop Level

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

1 bedroom, premium bedding, in-room safe, individually decorated

Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
2 bedrooms
  • 30 sq m
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

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About the neighborhood

Map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 3 min walk - 0.2 miles
  • Gran Cenote - 5 min drive - 3.6 miles
  • Las Palmas Public Beach - 5 min drive - 2.7 miles
  • Playa Paraiso - 7 min drive - 3.1 miles
  • Tulum Mayan Ruins - 7 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Motto by Hilton Tulum

Luxury hotel near Tulum Mayan Ruins
Located close to Hunab Lifestyle Center and Las Palmas Public Beach, Motto by Hilton Tulum provides a poolside bar, a rooftop terrace, and an art gallery on site. Adventurous travelers may like the fitness classes at this hotel. Treat yourself to spa services, such as a manicure/pedicure, a deep-tissue massage, or a body treatment. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with a shopping mall on site and 2 coffee shops/cafes.
Other perks include:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), free bicycle rentals, and coffee/tea in the lobby
  • A TV in the lobby, smoke-free premises, and a nature reserve
  • Guest reviews say great things about the helpful staff
Room features
All 115 individually furnished rooms have comforts such as premium bedding and laptop-compatible safes, in addition to amenities like free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • 55-inch flat-screen TVs with premium channels
  • Mini fridges, free infant beds, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Alma Verde
  • Bistro Coba
  • Campanella
  • Hunab Rooftop
  • Jungle Bar

Things to do

  • 2 outdoor pools
  • Art gallery
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Gym
  • Outdoor pool (guest access)
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2022
  • Communal living room
  • Local artist showcase
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 55 per pet, per day, plus a deposit of USD 300 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 23.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Frequently asked questions

Does Motto by Hilton Tulum have a pool?

Yes, this property has 2 outdoor pools.

Is Motto by Hilton Tulum pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of USD 300 per stay and a fee of USD 55 per pet, per day. Service animals are exempt from fees.

How much is parking at Motto by Hilton Tulum?

Self parking is free at this property.

What time is check-in at Motto by Hilton Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Motto by Hilton Tulum?

Check-out is at noon.

Where is Motto by Hilton Tulum located?

Located in Zama, this luxury hotel is steps from Hunab Lifestyle Center and Jaguar Park. Tulum Mayan Ruins and Las Palmas Public Beach are also within 3 mi (5 km).

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Motto by Hilton Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 152 out of 259 reviews
Rating 8 - Good. 59 out of 259 reviews
Rating 6 - Okay. 18 out of 259 reviews
Rating 4 - Poor. 13 out of 259 reviews
Rating 2 - Terrible. 17 out of 259 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heaven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!
Stayed 3 nights in Feb 2025

10/10 Excellent

RICARDO JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 1 night in Feb 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Feb 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location
Stayed 4 nights in Jan 2025

10/10 Excellent

Scott Andrew

Liked: Amenities
Great area amazing staff
Stayed 5 nights in Jan 2025

10/10 Excellent

Jermecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful n resourceful. My only issue was the scented tissue in the restrooms was offputting.
Stayed 2 nights in Apr 2025

10/10 Excellent

Portia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The staff was beyond amazing! The rooms were a bit on the small end but cozy. The rooftop was beautiful and the food and drinks were great! The food trucks downstairs and live DJ and bar was an added bonus! Not to mention the cute small shops and cafe. I would give this property a 10 out of 10!
Stayed 4 nights in Apr 2025

10/10 Excellent

Freeda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazingly helpful. Property and restaurants were great! Great location to walk through the city! Pools were beautifully looking over the rainforest
Stayed 6 nights in Feb 2025

10/10 Excellent

Justin Michael Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was pleasing
Stayed 2 nights in Feb 2025

10/10 Excellent

Franvois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool and th gym.
Stayed 5 nights in Apr 2025

8/10 Good

MANUEL DE LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to be close to Tulum’s downtown. Rooms are small but have everything you need
Stayed 1 night in Jan 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
todo excelente
Stayed 1 night in Feb 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was just perfection. Thanks to Motto Hilton for this wonderfull stay.
Stayed 7 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and nice hotel 💙
Stayed 3 nights in Aug 2024

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2025

8/10 Good

Stashan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and gym was nice
Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down one of the best hotel experiences I've had. Location was great, hotel was great with lots of amenities nearby and most of all the staff were fantastic. Really helpful, knowledgeable and friendly at all times. If visiting Tulum again I'd definitely go back!
Stayed 4 nights in Jan 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were helpful and nice.
Stayed 6 nights in Jan 2025

8/10 Good

Muhammad Fahad Alam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the staff were amazing. The location is safe but not in the most happening of places in Tulum.

10/10 Excellent

rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Except maybe the room bed was against the wall and only queen size
Stayed 3 nights in Feb 2025

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo traveler, my stay at Motto was genuinely enjoyable. The location is incredibly convenient—everything you need is within walking distance, and the beach is only about one to two miles away. If you're up for it, bikes are available to rent, or you can easily catch a cab. Although the hotel doesn’t offer a dedicated shuttle service, the staff can arrange reliable transportation for you as needed. What really stood out was the exceptional customer service. The staff was consistently friendly, welcoming, and accommodating. I changed rooms twice to find the ideal location within the hotel, and they handled each request with professionalism and patience. There are also plenty of dining options nearby, which is perfect for food lovers or anyone who enjoys exploring local cuisine. Overall, this was a great experience, and I’d definitely consider staying here again.
Stayed 4 nights in Jan 2025

10/10 Excellent

dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING EXPERIENCE

The hotel is amazing and only 20 minutes bike ride from beautiful beach club . The rooftop with the pool is amazing.The staff is welcoming , helped me for everything , even bike renting (which is free).
Stayed 3 nights in Nov 2024

4/10 Poor

Adham

Disliked: Cleanliness, property conditions & facilities
Very noisy place with music at midnight, food with extreme poor quality
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the food , the smell of the hotel , the people is just amazing
Stayed 2 nights in Apr 2024