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Koos Hotel Boutique Tulum

Property class: 3

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Photo gallery for Koos Hotel Boutique Tulum

A covered outdoor area with a thatched roof, wooden swings, and potted plants. - Koos Hotel Boutique Tulum (Tulum)
A bedroom with a large bed, wooden headboard, and a bench. - Koos Hotel Boutique Tulum (Tulum)
A spacious living area with a sofa, chairs, a dining table, and a ceiling fan. - Koos Hotel Boutique Tulum (Tulum)
A rooftop pool area with lounge chairs, a small pool, and potted plants. - Koos Hotel Boutique Tulum (Tulum)
A spacious interior with a high ceiling, a dining area with wooden furniture, and a balcony with a railing. - Koos Hotel Boutique Tulum (Tulum)
Close to Tulum Mayan Ruins, Koos Hotel Boutique Tulum has plenty to offer. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room

A bedroom with a large bed, wooden headboard, and a bench.

Classic Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A neatly made bed with white and dark gray bedding, a stone-textured headboard, and a wooden bench at the foot of the bed.

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room

A room with two beds, a bench, a nightstand, and a window with shutters.

Deluxe Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

DOUBLE DELUXE TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

DOUBLE CLASSIC KING BED

  • Sleeps 4
  • Free WiFi

DOUBLE DELUXE

  • Sleeps 4
  • Free WiFi

About the neighborhood

Zama, a neighborhood in Tulum, is home to Koos Hotel Boutique Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Playa Paraiso. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
Map
Andador Kaan, Aldea Zama 45, Tulum, QROO, 77760

What's nearby

  • A rocky coastline with turquoise waters and a stone structure on a cliff.
    Jaguar Park
    16 min walk - 0.9 miles
  • Ancient stone ruins with a pyramid-like structure, a stone wall, and a sign indicating no photography.
    Tulum Mayan Ruins
    12 min drive - 4.0 miles
  • Hunab Lifestyle Center
    17 min walk - 1.0 mile
  • Dos Aguas Park
    19 min walk - 1.0 mile
  • Hospital de Tulum
    4 min drive - 1.1 miles

Getting around

  • Tulum Intl. Airport (TQO)
    47 min drive

Restaurants

  • Delicia
    2 min drive
  • La Baguette
    15 min walk
  • Panza Tulum
    13 min walk
  • Rossina
    2 min walk
  • Wang Tulum
    20 min walk

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Does Koos Hotel Boutique Tulum have a pool?

Yes, this property has an outdoor pool.

Is Koos Hotel Boutique Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Koos Hotel Boutique Tulum?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Koos Hotel Boutique Tulum?

Check-out is at 11:00 AM.

Where is Koos Hotel Boutique Tulum located?

Located in Zama, this hotel is 0.9 mi (1.4 km) from Jaguar Park and within 3 mi (5 km) of Tulum Beach and Tulum Mayan Ruins. Hunab Lifestyle Center and Hospital de Tulum are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Koos Hotel Boutique Tulum Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 28 out of 52 reviews
Rating 8 - Good. 17 out of 52 reviews
Rating 6 - Okay. 3 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 3 out of 52 reviews

Reviews

Verified review

10/10 Excellent

Harry

Liked: Staff & service, amenities, property conditions & facilities
A lot of options around to shop, eat and get stuff. Safe to walk and such. a lot of ilumination
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

Great place! Had an amazing 7 nights. Staff were super friendly and really great bang for your buck.
Stayed 7 nights in Jan 2025
Verified review

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute property, nice staff. Good for families or older couple’s looking for a safe and quiet area of Tulum. Not close to the beach or downtown (old town) where the shopping, restaurants and bars are at. But I rented a e-bike and made an adventure out of it.
Stayed 7 nights in Feb 2025
Verified review

8/10 Good

Victor-Ludvig

Liked: Cleanliness, staff & service, room comfort
Overall we had a pleasant stay. The hotel looked beautiful with it’s interior design. Just like the pictures. However, the furniture we a bit too minimal, as a wardrobe or some sort of shelves to put your clothes were missing. The hotel is located in a really quiet and safe area away from the center, surrounded by few, but really amazing restaurants and breakfast bars. The restaurant that we were promised upon booking and saw in pictures was apparently closed a while ago. So we were a bit disappointed on that front. The isolation was not that good. It was easy to hear people in the lobby from the room. We also experienced a few weird things that was not up to standard. The shower head was really bad. Something that could easily be upgraded. Also there were not enough lights in the room (no nightlight or anything). But these minor inconveniences didn’t affect our stay, and we were very happy to have chosen Ko’os.
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Comfy Tulum hotel. Must rent a bike or car

Nice hotel, a bit far from both the beach and pueblo in a new development part of Tulum. There's a bit of a new community vibe they're trying to build in the area, it has potential (not very authentic Tulum setting though, but the hotel makes up for it in well decorated, spacious common areas). The pool was a bit dirty and quite small, but the rooftop was a great place to catch the sunset.
Stayed 2 nights in Jan 2021
Verified review

10/10 Excellent

Cevdet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! But they should inform customers there is no parking opiton infront of hotel. It is too close to hotel but not hotel parking area for this reason I try to find a way to go to Hotel with a car. Parking area just 1 min walk. Other things are perfect! I will definetly go that place again.
Verified review

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a quiet area, not far from both the city centre and the beaches. Front desk stuff was very accommodating, yummy breakfast and lunch options, but housekeeping didn’t do their job. Our bedsheets were never changed throughout our 7 day stay nor was the bathroom ever cleaned as well. Hotel also offers bicycle rental for $300 pesos/day. And they also charge “tips” at the end of your stay which is not included in your Expedia booking so be aware because we had to pay $350 pesos extra at check out.
Stayed 7 nights in May 2023
Verified review

2/10 Terrible

Chengqi

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The water sink is stifled, not hot water. We have to switch to another room in the morning for shower. No hair dryer as well. Worst hotel experience ever!
Verified review

2/10 Terrible

Rich

Disappointing experience

I never got checked in. The process involved a WhatsApp message of which I was not aware. It required a check in 24 hours prior to arrival. I’ve never heard of this. Thus after finding the hotel, I wasn’t checked in for it. Very difficult to check in. The hotel was very difficult to find as well. Once I found it, there was no one at the desk. After weighing our options, we left and went home. Frustrating, to say the least.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

EMMANUELLE

Liked: Cleanliness, amenities
L’ambiance était curieuse car l’hôtel était quasiment vide (seulement 2 chambres occupées). Le petit déjeuner n’était pas assuré mais nous avons eu un accès libre à la cuisine. La chambre sentait l’humidité car elle n’avait probablement pas été utilisée depuis longtemps. La petite piscine et les différentes terrasses étaient agréables
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Denisse

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No hubo personal que nos recibiera. Estuvo bien porque estuvimos solos en nuestra estancia y pudimos disfrutar del área de alberca sin problema.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO ESTA GENIAL
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

GABRIELA ALEJANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 8 nights in Jan 2026
Verified review

8/10 Good

Frederic

Liked: Cleanliness, amenities, property conditions & facilities
Arrivée à 21h30 le 1er jour, pas de réception alors qu'il a avait été annoncé que la réception serait ouverte jusque 22h, aucun contact laissé sur place. Hôtel magnifique, propre, calme, bien situé.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Excelente lugar! Seguro y súper lindo! Muy cómodo por la llegada autónoma! Llegamos con auto y fue muy fácil estacionarlo. Muy recomendable!
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Josselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel moderne dans un quartier tranquille et proche de nombreux restaurants et commerces de proximité. Les chambres sont bien équipées, l’isolation phonique est toutefois quasiment inexistante et la tranquillité fortement dépendante des bruits du voisinage. Personnel très accueillant et sympathique Pas de petit déjeuner sur place mais de nombreuses options à proximité.
Verified review

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property overall however it was difficult to find. They definitely need to trim the tree/bush in the front. It blocks the sign and hard to tell it’s a hotel.
Stayed 3 nights in Jun 2022
Verified review

8/10 Good

Claudia paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empleados súper gentiles,lugar limpio ,cama muy cómoda , el lugar muy lindo y seguro, pero lejos de todo , lejos de la playa , solo accesible por auto taxi o en bicicleta a 15 min.de la playa, igual lo recomiendo es un hotel muy lindo y agradable.
Stayed 10 nights in Apr 2022
Verified review

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, eco-friendly, very clean and the staff very attentive..
Stayed 3 nights in May 2022
Verified review

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly and helpful
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying at Koos in Aldea Zama. It is a very nicely designed property with lots of potential. There were a few things that could be improved, but overall my stay was great. The place is not the easiest to find as there isn't any sign on the street or in front of the property. I would work on the restaurant's menu too. The internet is fast and reliable, and I loved the rooftop and lounge/yoga on the 3rd floor. The area is new and in progress, but many nice coffee shops and restaurants around. You definitely will need bikes or moto to go around Tulum and this property has them. You can rent them at the reception, where you will find lovely Julieta. I would definitely stay here again and I recommend this place.
Stayed 5 nights in Apr 2022
Verified review

8/10 Good

Nileshwari M

Liked: Cleanliness, staff & service, amenities
I really liked this place. Very quiet. The area is very new, a lot of construction everywhere. There are nearby restaurants, cafes and affordable. I was able to rent a bike off of the hotel the first day but they ran out the next few days so I rented one from around the corner. The one downer was the shower water tends to overflow and ends up all over the bathroom; one day it spread all the way to the beds and out the door. I showered with very low pressure the next few days to prevent it. Water was always hot. You can bike to the ruins, hotel zone or centro within 20 minutes and roads are paved well. Really nice staff who speak English and spanish. I felt like I had the rooftop to myself because there were not a lot of people using it.
Stayed 4 nights in Mar 2022
Verified review

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First hotel in Mexico that I stayed at that has not scammed me or tried to scam me. If you prepay they do NOT ask you for a credit card.
Stayed 7 nights in Mar 2022
Verified review

10/10 Excellent

Roxann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le secteur est en développement, il n’y a présentement pas beaucoup de restaurants et de services, mais l’établissement est impeccable et magnifique!
Stayed 5 nights in Feb 2022