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KASSIA TULUM

Property class: 2

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Deluxe Studio Suite | Laptop workspace, iron/ironing board (on request), WiFi (free) - KASSIA TULUM (Tulum)
Rooftop terrace - KASSIA TULUM (Tulum)
Exterior - KASSIA TULUM (Tulum)
Front of property - KASSIA TULUM (Tulum)
Rooftop pool - KASSIA TULUM (Tulum)
Located close to Playa Paraiso and Tulum National Park, KASSIA TULUM provides a rooftop terrace, an arcade/game room, and an outdoor entertainment area. Guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Laptop workspace, iron/ironing board (on request), WiFi (free)

Deluxe Studio Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Double Room

Comfort Double Room | Laptop workspace, iron/ironing board (on request), WiFi (free)

Comfort Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Laptop workspace, iron/ironing board (on request), WiFi (free)

Comfort Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | Laptop workspace, iron/ironing board (on request), WiFi (free)

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Comfort Room

Comfort Room | Laptop workspace, iron/ironing board (on request), WiFi (free)

Comfort Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Room

Comfort Room | Laptop workspace, iron/ironing board (on request), WiFi (free)

Comfort Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Standard Room | Laptop workspace, iron/ironing board (on request), WiFi (free)

Standard Room

  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for Junior Room

Junior Room | Laptop workspace, iron/ironing board (on request), WiFi (free)

Junior Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Queen bed room with desk and bathroom

Laptop workspace, iron/ironing board (on request), WiFi (free)

Queen bed room with desk and bathroom

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Queen Bed & Single Bed Room with Private Bathroom

Laptop workspace, iron/ironing board (on request), WiFi (free)

Queen Bed & Single Bed Room with Private Bathroom

  • 15 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed
  • Free WiFi

View all photos for King-size bed and dedicated work space

Laptop workspace, iron/ironing board (on request), WiFi (free)

King-size bed and dedicated work space

  • 18 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Tulum City Center, a neighborhood in Tulum, KASSIA TULUM is near theme parks and near a boardwalk/promenade. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Don't miss out on a visit to Xel-Há Park. Visit our Tulum travel guide
Map
396 Calle Gama Ote. Colonia Huracanes, 396, Tulum, QROO, 77760

What's nearby

  • A rocky coastline with turquoise waters and a stone structure on a cliff.
    Jaguar Park
    14 min walk - 0.8 miles
  • Ancient stone ruins with a pyramid-like structure, a stone wall, and a sign indicating no photography.
    Tulum Mayan Ruins
    10 min drive - 3.3 miles
  • Dos Aguas Park
    8 min walk - 0.5 miles
  • Hospital de Tulum
    14 min walk - 0.8 miles
  • Hunab Lifestyle Center
    14 min walk - 0.8 miles

Getting around

  • Tulum Intl. Airport (TQO)
    46 min drive

Restaurants

  • Taqueria Honorio
    3 min walk
  • La Chiapaneca
    5 min walk
  • La Negra Tomasa
    6 min walk
  • La Guarida
  • Negro Huitlacoxe
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Beach shuttle (surcharge)

Food and drink

  • Couples/private dining

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Bicycle tours
  • Books
  • Ecotours
  • Games
  • Scooter/moped rentals

Family friendly

  • Arcade/game room

Conveniences

  • Guidebooks
  • Virtual front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • Area rugs in public areas
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 2 floors
  • Communal living room
  • Designated smoking areas
  • Mediterranean architecture
  • Renovated entire property - May 2023

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Toilet paper

Entertainment

  • 40-inch smart TV with digital channels

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Late check-in fee: MXN 250 for check-in between 10:00 PM and 12:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: MXN 150 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-in fee: MXN 250 for check-in between 10:00 PM and 12:30 AM
  • Housekeeping is available for an additional fee
  • Towels fee: MXN 100 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is KASSIA TULUM pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at KASSIA TULUM ?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Late check-in is available from 10:00 PM– 12:30 AM for a fee of MXN 250.

What time is check-out at KASSIA TULUM ?

Check-out is at 11:30 AM.

Where is KASSIA TULUM located?

Located in Tulum City Center, this hotel is within 3 mi (5 km) of Tulum National Park, Tulum Mayan Ruins, and Gran Cenote. Tulum Beach and Playa Paraiso are also within 6 mi (10 km).

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Reviews

KASSIA TULUM Reviews

8.6

Excellent

8.0

Cleanliness

9.0

Amenities

7.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 11 out of 16 reviews
Rating 8 - Good. 2 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 2 out of 16 reviews

Reviews

Verified review

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and able to communicate with by text/phone. The building is secured at night. There is a juice/coffee bar conveniently located downstairs. The pool located upstairs on the rooftop is very clean & private. The building is located within 2 blocks of several great dining options and really great local bars with reasonable prices. I will definitely be back. Thank you for your hospitality!
Stayed 9 nights in Jan 2025
Verified review

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Staff & service, room comfort

This property is OK.

The property was clean. They had purified water in the lobby. The property was generally under good repair. The neighborhood is not a noisy one. This isn’t a great property, but it is good for sleeping and clean.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

luis gibran

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was expensive
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Fletcher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful. Terrible. Looked nothing like photo
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fue extraño porque estamos acostumbrados a que exista un lobby y tenga personal que te reciba y ayude con las maletas,
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

El peor hospedaje en el que me he quedado

La peor habitación en la que me he hospedado, difícil describirla; un precio exorbitante por 1 noche
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó es un lugar muy agradable y limpio, lo único que mejoraría un poco es la estancia de la piscina con un poco más de mantenimiento.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Alba Chavarría

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Marie-Lou Garand

Liked: Property conditions & facilities, room comfort

Parfait !

Tres bon prix pour la qualité . La piscine sur le toit est magnifique
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

jose adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para descansar

Una excelente opción para descansar en Tulum cerca de la avenida principal con todos los servicios necesarios y la alberca en la terraza muy bien
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Ivanny

Stayed 2 nights in May 2025
Verified review

8/10 Good

yannis

Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Erismar

Liked: Staff & service
Stayed 12 nights in Dec 2024
Verified review

10/10 Excellent

Alejandra

Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Angel

Stayed 1 night in May 2023