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Niwa Tulum Luxury Suites

2.5 star property
Mediterranean hotel with a rooftop terrace and an outdoor pool

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Photo gallery for Niwa Tulum Luxury Suites

Outdoor pool
Interior detail
Luxury Suite, 2 Bedrooms | Living room
Exterior
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Pool
  • Housekeeping
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dining table
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms | Dining room

Luxury Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 5
  • 2 King Beds

View all photos for Presidential Suite, 3 Bedrooms, Pool View

Presidential Suite, 3 Bedrooms, Pool View | Terrace/patio

Presidential Suite, 3 Bedrooms, Pool View

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 300 sq m
  • Sleeps 8
  • 2 King Beds and 2 Twin Bunk Beds

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, individually decorated

Family Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 200 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Royal Suite, 2 Bedrooms

Royal Suite, 2 Bedrooms | Premium bedding, pillowtop beds, in-room safe, individually decorated

Royal Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, individually decorated

Junior Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Map
La Veleta, Tulum, QROO, 77765

What's nearby

  • Gran Cenote - 9 min drive - 4.7 miles
  • Tulum Beach - 11 min drive - 3.5 miles
  • Tulum Mayan Ruins - 12 min drive - 5.5 miles
  • Playa Paraiso - 13 min drive - 6.2 miles
  • Playa Ruinas - 16 min drive - 5.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 100 min drive

Restaurants

  • ‪Sukhothai - ‬19 min walk
  • ‪El Camello Jr - ‬20 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬5 min walk
  • ‪Vaivén - ‬7 min walk
  • ‪La Consentida - ‬10 min walk

About this property

Niwa Tulum Luxury Suites

Hotel near Gran Cenote
Located close to Tulum Mayan Ruins and Playa Ruinas, Niwa Tulum Luxury Suites provides a rooftop terrace and a garden. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), outdoor furniture, and luggage storage
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate dining areas.
More conveniences in all rooms include:
  • Rainfall showers, hair dryers, and shampoo
  • Wardrobes/closets, balconies, and separate dining areas

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Kitchen island
  • Microwave
  • Oven
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Washing machine
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 300 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: MXN 300 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Hotel Niwa Tulum
Niwa Tulum Luxury Suites Hotel
Niwa Tulum Luxury Suites Tulum
Niwa Tulum Hotel Luxury Suites
Niwa Tulum Luxury Suites Hotel Tulum

Frequently asked questions

Does Niwa Tulum Luxury Suites have a pool?

Yes, this property has an outdoor pool.

Is Niwa Tulum Luxury Suites pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 300 per pet, per night. Service animals are exempt from fees.

How much is parking at Niwa Tulum Luxury Suites?

Self parking is free at this property.

What time is check-in at Niwa Tulum Luxury Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Niwa Tulum Luxury Suites?

Check-out is at noon.

Does Niwa Tulum Luxury Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is Niwa Tulum Luxury Suites located?

Located in La Veleta, this hotel is within 6 mi (10 km) of Playa Ruinas, Tulum Mayan Ruins, and Gran Cenote. Soliman Bay and Cenotes Sac Actun are also within 20 mi (32 km).

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Niwa Tulum Luxury Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 21 out of 32 reviews
Rating 8 - Good. 3 out of 32 reviews
Rating 6 - Okay. 1 out of 32 reviews
Rating 4 - Poor. 4 out of 32 reviews
Rating 2 - Terrible. 3 out of 32 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10

We had a wonderful stay! The rooms are spacious, we booked a 2-bedroom suite on the roof with a large balcony – perfect for relaxing in private. Despite arriving late at 3 AM, the process was seamless. We received clear instructions via WhatsApp on how to access our key and find our suite. The cleaning staff were incredibly sweet and helpful, adding a personal touch to our experience. This is truly a great place to unwind and enjoy some privacy. Highly recommend!
Stayed 4 nights in Jan 2025

10/10

Great experience staying at Nuwa. The service and installations outstanding. Thank you for this excellent time.
Stayed 1 night in Aug 2023

10/10

Good place. Some minor handyman upkeep with porly functioning washing machine and bathroom faucet is only minor room for improvement...
Stayed 1 night in Dec 2023

2/10

Expedia has a wrong number and when we arrived we didn't have a place to stay! We had to book a different place when we realized we were not going to be able to stay here! Expedia needs to remove this listing ASAP
Stayed 1 night in Jun 2024

8/10

Our room was very nice and spacious. The staff was nice. But this is not a hotel. There is no bar or restaurant (we saw some reviews saying there was), and it's not close to many food options. It definitely has more of a short term rental vibe. Again, we liked it well enough, but it wasn't quite what we expected.
Stayed 7 nights in May 2023

4/10

There’s not much near this location. The unit was clogged, tv didn’t work, WiFi didn’t work, a window didn’t work so the AC wouldn’t cool, they never came in and cleaned. Music is playing thru the day, so if you want to sleep in you’ll hear it. Rooms are very bright. The positive would be the staff that tries to be helpful. Out experience wasn’t great since much was broken.
Stayed 2 nights in Jan 2024

4/10

Where to start…when we arrived we couldn’t find anyone on the property to let us into our room. It was a ghost town. Didn’t appear that anyone else was staying in the other units. We found someone who took us to our room. We were to have a private splash pool. We were told that was only in executive suites despite the fact we saw several on the way to our room. We were taken to room with a pool and someone was cleaning it but it was never filled. Property rep says we never asked for it to be filled…? There wasn’t a hairdryer as listing said. When I asked for one I received no response. The washing machine didn’t work. When we mentioned it the response was … it doesn’t work. No coffee maker and a kettle that smelled like mold. My friend couldn’t find his jacket and wanted to look in first room for it. He was told it wasn’t there. It had his car key fobs in it so it was important. We went to that room and knocked . No one there and door was unlocked so he went in to see if coat was there. We were going to beach and my friend stopped at supply cupboard which was unlocked to get a towel to take. I received a nasty message about those two incidents. Then on our return to property was confronted by angry property rep asking if we took her bike??!! I couldn’t believe what I was hearing!! To call this place “executive suites” is a real stretch. It may have been at one time but certainly not now. Loved Tulum but our trip was not as relaxing as it should have been.
Stayed 9 nights in Feb 2025

4/10

I'd like to preface this with it is a great condo with a large patio area that was fun for a family of five. Nice kitchen right off the patio to cook meals. We enjoyed having a larger place to come back to after staying at Hotel Xcaret for a week. On our second night I walked into the kitchen and encountered three roaches, one big enough to have a conversation with. I tried not to freak out since I didnt want to ruin our vacation. I opened the utensil drawer and oh god there was one in there too! I quickly contacted the management for Roach traps. They replied "they were sorry for our unfortunate situation" and that they had spray. They sprayed when we were gone and we only saw two more after that for the rest of the 4 days we were there. We told the woman at the front desk we were checking out early and leaving the next day after staying 8 nights but booking 11 nights. We for a refund obviously since it was previously booked. And we were ready to see more Mexico. The next day as we were leaving the woman at the front desk came up to the condo, asked me to stay and started inspecting everything?! Counting in front of me every towel and sheet then furiously texting on her phone, it was bizarre. You would think after leaving three nights early and they can obviously book the place again to double their money worrying about some shabby towels seems not thought out well and surprizingly petty. You would think they would be abit more apologetic and not outwar
Stayed 11 nights in Feb 2023

10/10

Excelente el inmueble, solo acondicionar estacionamiento y puerta principal de acceso.
Stayed 1 night in Apr 2025

10/10

Lugar espacioso, cercano, com piscina y ewuipado, tranquilo y familiar
Stayed 1 night in Mar 2025

10/10

Todo genial, la atención de Cindy fue excelente.
Stayed 1 night in Feb 2025

10/10

Excelente lugar para descansar
Stayed 1 night in Jan 2025

6/10

Malgré une arrivée très tardive, la chambre n'était pas prête et avions reçu une chambre temporaire Résultat, tout la deuxième journée, les valises étaient à la réception et ne pouvions revenir avant 17h à notre chambre définitive. Pas d'eau chaude le premier soir car chauffe eau était éteint.
Stayed 4 nights in Jan 2025

10/10

Stayed 3 nights in Jan 2025

10/10

Una excelente experiencia, las habitaciones super comodas el colchon y las almohadas lo mejor pude descansar sin problema en toda mi estancia. Los departamentos cuentan con todo lo necesario para cocinar durante varios dias. La Srita. Cindy en todo momento se porto amable y atenta.
Stayed 8 nights in Dec 2024

10/10

Stayed 8 nights in Dec 2024

2/10

No me gustó preferí cambiarme de hotel
Stayed 1 night in May 2024

2/10

Mal servicio
Stayed 1 night in May 2024

10/10

Excelente servicio
Stayed 4 nights in Apr 2024

10/10

Súper hermoso muy tranquilo limpio y súper agradable un 10 en limpiezas calidad excelente camas súper ricas todo un 10
Stayed 1 night in Mar 2024

10/10

La pasamos de lo mejor súper recomendó el lugar la atención de la chica Cindy muy buena Regresaremos pronto
Stayed 2 nights in Feb 2024

10/10

Stayed 1 night in Jan 2024

4/10

Stayed 10 nights in Jan 2024

10/10

El personal excelente muy atentos y amables
Stayed 6 nights in Dec 2023

10/10

Stayed 2 nights in Dec 2023