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Nativa Hotel Tulum

Property class: 3.5

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Photo gallery for Nativa Hotel Tulum

Exterior - Nativa Hotel Tulum (Tulum)
Deluxe Suite, 1 Queen Bed, Garden View (Cenote View) | View from room - Nativa Hotel Tulum (Tulum)
Exterior - Nativa Hotel Tulum (Tulum)
Standard Cabin, 1 Double Bed (Bungalow) | In-room safe, iron/ironing board, WiFi (free), bed sheets - Nativa Hotel Tulum (Tulum)
Standard Cabin, 1 Double Bed (Bungalow) | In-room safe, iron/ironing board, WiFi (free), bed sheets - Nativa Hotel Tulum (Tulum)
A short walk from Tulum Beach, Nativa Hotel Tulum provides free continental breakfast, a terrace, and a garden. Be sure to enjoy a meal at Nativa, the on-site restaurant. Stay connected with free in-room WiFi.

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Room options

View all photos for Deluxe Suite, 1 Queen Bed, Garden View (Cenote View)

In-room safe, iron/ironing board, WiFi (free), bed sheets

Deluxe Suite, 1 Queen Bed, Garden View (Cenote View)

  • Water view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Queen Bed (Jungle Suite)

Deluxe Suite, 1 Queen Bed (Jungle Suite) | View from room

Deluxe Suite, 1 Queen Bed (Jungle Suite)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Exclusive Suite, Garden View (Nativa Suite)

Exclusive Suite, Garden View (Nativa Suite) | In-room safe, iron/ironing board, WiFi (free), bed sheets

Exclusive Suite, Garden View (Nativa Suite)

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Cabin, 1 Double Bed (Bungalow)

Standard Cabin, 1 Double Bed (Bungalow) | In-room safe, iron/ironing board, WiFi (free), bed sheets

Standard Cabin, 1 Double Bed (Bungalow)

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located near the beach, Nativa Hotel Tulum is in Zona Hotelera, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
Map
Carretera Tulum-Boca Paila KM 8.5, Tulum Beach, Zona Hotelera, Tulum, QROO, 77766

What's nearby

  • A beach with a palm tree and ocean waves under a purple sky.
    Tulum Beach
    2 min walk - 0.1 miles
  • A beach with palm trees, a sandy shore, and several boats in the water.
    Playa Paraiso
    12 min drive - 6.0 miles
  • Ancient stone ruins with a pyramid-like structure, a stone wall, and a sign indicating no photography.
    Tulum Mayan Ruins
    15 min drive - 6.9 miles
  • A coastal landscape with a stone structure on a cliff, palm trees, and a sandy beach.
    Playa Ruinas
    19 min drive - 7.1 miles
  • Ven a la Luz Sculpture
    1 min drive - 0.9 miles

Getting around

  • Tulum Intl. Airport (TQO)
    64 min drive

Restaurants

  • The Coffee
    20 min walk
  • ARCA
    12 min walk
  • Mia Restaurant & Beach Club
    2 min drive
  • Secrets Tulum Beach Club
    11 min walk
  • Taboo Beach Club
    2 min drive

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A restaurant

Restaurants on site

  • Nativa

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Nativa Hotel Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Nativa Hotel Tulum?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Nativa Hotel Tulum?

Check-out is at 11:00 AM.

Where is Nativa Hotel Tulum located?

Located in Zona Hotelera, this hotel is within 1 mi (2 km) of Ven a la Luz Sculpture, Tulum Beach, and Sian Ka'an Biosphere Reserve. Playa Akun and SFER IK are also within 3 mi (5 km).

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Reviews

Nativa Hotel Tulum Reviews

6.0

7.4

Cleanliness

5.8

Amenities

6.8

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 9 out of 29 reviews
Rating 8 - Good. 2 out of 29 reviews
Rating 6 - Okay. 7 out of 29 reviews
Rating 4 - Poor. 2 out of 29 reviews
Rating 2 - Terrible. 9 out of 29 reviews

Reviews

Verified review

2/10 Terrible

Daniela

Disliked: Staff & service, amenities
I work remote. I booked this place because they said they had WiFi. They did not have functional wifi when I got there. So I never checked in or even entered my room (it wasn’t ready yet). I grabbed my bag, when across the street to finish work and booked a different hotel. It’s been a week and Expedia still can’t reach the hotel to request a refund for my room. I guess they don’t have wifi nor do they answer the phone. Complete lack of integrity.
Stayed 2 nights in Aug 2021
Verified review

10/10 Excellent

Francisco David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estancia.

La habitación con vista al cenote, está fenomenal. Aparte, tiene una mini alberca, que lo hace más especial. La verdad, una excelente estancia. La próxima vez, reservaré de nuevo aquí…pd: también el desayuno muy rico.
Stayed 1 night in Jun 2021
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Breakfast was good, staff pretty friendly.
Stayed 4 nights in May 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
海沿いと表記されていたのに、海沿いじゃなかった。 嘘の表記がいくつかあった。
Stayed 1 night in May 2021
Verified review

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service

HORRENDOUS!!

There was no receptionist and we waited for 3 hours for a security guard to show up. In the mean time the housekeeping person was alleging that my prepaid reservation was NOT paid and they were trying to charge me for the room AGAIN. To add insult to injury, after having paid for a "suite", they put me in the lowest category possible as they had oversold the hotel. Nobody from reception showed up the entire day even though the person was allegedly on their way the entire afternoon. The housekeeping person said that I would receive a discount the following day. Surprisingly enough there was actually someone at reception that offered no apologies or seemed to give a rat's a$$ about my experience. He said he could not offer any kind of compensation and just simple did not care. The hotel is described as eco chic. I see the eco part but NOT the chic. The room is barely basic and there were ants in the bed. The worst experience I have ever had in México which is very surprising since I usually have exceptional service every where. HORRENDOUS!! Please avoid at ALL COSTS!!
Stayed 1 night in Feb 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here! Our room was clean and comfortable. The staff was very nice and accommodating. We enjoyed talking with the staff and getting local recommendations. The location is a bit on the south end but we still felt very comfortable walking everywhere and there were great restaurants nearby. The small patio soaking tub was a nice touch to cool off. Would for sure stay here again! Thanks for the warm accommodations!
Stayed 3 nights in Nov 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Standard Cabin is very basic but everything works. The deck at the entryway is very small and barely functional. Inside the dark wood initially looks cool but there is barely any lighting so it is always dark. No place to hang any clothes. The beach is 1 minute away as the bird flies but beach access is tightly controlled. You will need to pay to get to the beach or sneak through a hotel. Breakfast was good. If you are a backpacker looking for a basic room it will work. We stayed one night of our 5 night reservation and forfeit the rest opting to stay at a nearby hotel on the beach.
Stayed 5 nights in Jan 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dishonest Management, Rooms that Flood & Mosquitos

The rooms leak/flood, there is a large stagnant mosquito breeding pond right in the center, and the management is atrocious. If you stay here DO NOT pay in advance, as they will lie and do anything to keep your money when you invariably check out early. STAY AWAY!!! You have been warned, this place has horrible reviews for a reason.
Stayed 10 nights in Nov 2020
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel but it’s being closed and rebuilt

Good place overall reccomend
Stayed 1 night in Jan 2021
Verified review

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok but too loud, had a nightclubs in the hotel blaring music until 6am.
Stayed 1 night in Jan 2021
Verified review

4/10 Poor

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No recomendable

Mala experiencia sin estacionamiento sin alberca no acceso a la playa mala actitud del encargado
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to Stay

Had an amazing stay. Julia is awesome and always available.
Stayed 4 nights in Aug 2020
Verified review

10/10 Excellent

MIGUEL ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

xc servicio de Mario y Pao

Excelente atención. No tiene playa pero algunas habitaciones con jacuzzi
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

IrinaG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and impecable, very inviting, elegant and quiet. And the staff goes above and beyond to make your stay perfect, I have nothing but good thoughts about Nativa, I'd definitely be back.
Stayed 2 nights in Mar 2020
Verified review

6/10 Okay

Ariadna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms are very affordable and are clean. The bed is comfortable. The hot water lasts less than five minutes and there is no parking. Also, to go to the beach you have to go to a bar and have a drink or drive up the road to go to the public beach. The description "beach front property" is misleading. The staff is friendly and helpful.
Stayed 3 nights in Dec 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was not the one managed in the reservation and not available after 2 nights. Price is out of range according to location, amenities and conditions of room and hotel.
Stayed 4 nights in Jan 2020
Verified review

6/10 Okay

Paola

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

boa localização,porém o Hotel não oferece nada!!

Nem deveria ser chamado de Hotel!! Não tem nenhum serviço de quarto,nenhum restaurante,nenhum serviço de praia,como falam aqui! limpeza ok,quarto ok,mas a porta estava com problemas para fechar,o chuveiro péssimo! O gerente foi muito prestativo! Mas o hotel,francamente,não pode ser chamado de hotel!!
Stayed 6 nights in Dec 2019
Verified review

2/10 Terrible

Edouard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stills waiting on my full refund as we were not accepted in the hotel.
Stayed 3 nights in Jan 2020
Verified review

2/10 Terrible

Verified traveler

Buongiorno, la mia esperienza è stata pessima in quanto all'arrivo in struttura ( ore 21,00 comunicato qualche giorno prima tramite mail)) mi è stato detto che la mia camera non c'era più,. Premetto che avevo prenotato il 05/10/2019 e visto che c'era la possibilità avevo scelto di pagare in struttura. Mi è stato detto che non avendo pagato al momento della prenotazione la mia camera è stata data ad un altro cliente. Per cui sono andata alla ricerca di un altro hotel e sinceramente dopo 15 ore di viaggio non è stato molto piacevole per cui per me è NO....
Stayed 5 nights in Dec 2019
Verified review

2/10 Terrible

Fred

Disliked: Staff & service, amenities
Payé pour une chambre suite de luxe jingle et reçu une cabane sans confort sombre près d ordures. Patron a dit avoir reçu l argent d expedia mais ne verifie pas à quoi la réservation correspond. Si on n est pas content prendre contact avec expedia ! Personnel absent patron disparu. Un ÉNORME groupe electrogene bruyant tourne 24/24
Stayed 3 nights in Dec 2019
Verified review

6/10 Okay

Cyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but...

Great location. Nice service. Clean and comfortable rooms. Affordable rates. Only issue was the bar next door. The week I was there I saw nearly zero patrons at this bar, however, they blasted their music at concert level decibels very late into the night. Their “Cancun” vibe absolutely wrecked my Tulum mojo.
Stayed 4 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está súper bien lo hotel las personasa100% muy recomendado
Stayed 3 nights in Aug 2019
Verified review

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021