Does Hotel Ma'xanab have a pool?

Yes, this property has an outdoor pool. Pool access is from 11:00 AM–6:00 PM.

Is Hotel Ma'xanab pet-friendly?

No, pets are not allowed at this property.

Self parking is free at this property.

What time is check-in at Hotel Ma'xanab?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. Late check-in is available during limited hours.

Where is Hotel Ma'xanab located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Ven a la Luz Sculpture and Tulum Beach. Tulum National Park and Jaguar Park are also within 2 mi (3 km).

6/10 Okay

Deborah

Oct 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach was very bad tons of seaweed and very smelly. The breakfast was great.

Stayed 4 nights in Sep 2025

10/10 Excellent

Lucero

Jul 11, 2025

Liked: Cleanliness, property conditions & facilities

Amazing property, amazing services definitely recommend.

Stayed 3 nights in Jul 2025

4/10 Poor

David

Nov 6, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The room was musty. The service from the waiters was the best part of our stay. We ended up going to Akumal to a beach club there. The smell of the seaweed made it impossible to stay around long. Of course, this is no fault to the hotel. Just something to know. It appears this probably used to be a nice place to stay. But, they are not a above a two star establishement. We have stayed in other places for the same cost in the Riveria Maya. They had many more amenities and were much cleaner than this place. We usually ate breakfast and left for the day.

Stayed 7 nights in Oct 2025

8/10 Good

Nicholas

Apr 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Property was nice!! Convenient and within walking distance for food and activities

Stayed 4 nights in Apr 2025

10/10 Excellent

Stefanie

Feb 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I stayed for a week and loved this property! The rooms were clean and very comfortable and our beach view superb! The staff were attentive and extremely helpful. They recommended many restaurants that were all fantastic!

Stayed 7 nights in Feb 2025

10/10 Excellent

Ken

Feb 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a terrific stay!

What a wonderfully helpful bunch! Always a smile and always eager to help—and we probably went a little overboard asking for help. Great beach, great food and great location too. Highly recommend!

Stayed 5 nights in Feb 2025

10/10 Excellent

Kristin

Jul 14, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Aesthetically pleasing, centrally located, quiet and great food!

Stayed 4 nights in Jul 2022

10/10 Excellent

Erika

May 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hands down one of the best hotel experiences I have ever had in the world. Clean, beautiful aesthetic, friendly over the top accommodating staff. The food was also absolutely to die for. I also will be breaking my go to high end European bath products and will be buying the brand they use here called loredana. I will absolutely be back. We also walked off resort every evening very late and felt totally safe.

Stayed 4 nights in May 2025

10/10 Excellent

Jeremy

Oct 2, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property and the staff at the hotel we’re both amazing. The food at the restaurant was very good. We will be back for sure.

Stayed 4 nights in Sep 2024

10/10 Excellent

Kori

Jul 11, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay! Drinks and food are a bit pricey for Mexico but I would stay again

Stayed 3 nights in Jul 2024

10/10 Excellent

Jaime Alberto

Apr 25, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing stay. Service was excellent. Helpful and friendly staff.

Stayed 5 nights in Apr 2023

10/10 Excellent

David

Feb 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel Ma'xanab is a charming boutique hotel with a spectacular beachfront. The rooms in particular are lovely - large and stylishly fit out; ours came with a plant-filled terrace and plunge pool. The real stand-out about this hotel, however, is the staff. They are exceedingly accommodating and knowledgeable. Particular shout-outs to Jose, Milo, Diego and the rest of the reception staff. We would highly recommend this hotel.

Stayed 6 nights in Feb 2025

10/10 Excellent

Sofía

Jul 3, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel is beautiful, very well decorated. Rooms are spacious and comfortable. Staff was super friendly and helpful, they have us great recommendations on restaurants and places to visit, always available via WhatsApp.

Stayed 3 nights in Jun 2023

10/10 Excellent

Laura

Mar 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Worth every penny. It is tucked away in Tulum, close to some delicious restaurants. But if you never leave the hotel, you won’t be disappointed. The staff is so friendly and attentive. The service is quick and reliable. Let me tell you about the food…so delicious. Free breakfast in the room every morning, divine! Had a small pool and bed outside, which was amazing. Couldn’t recommend more…it was perfect!

Stayed 5 nights in Mar 2025

10/10 Excellent

Alejandro

Jun 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was excellent, this hotel is the perfect place to unplug and relax. The property is beautiful, and the on-site restaurant was outstanding. We dined there multiple times during our stay and even returned after we had checked out. Although it was sargazo (seaweed) season and we couldn’t fully enjoy the beach club, the exceptional service at the pool and restaurant more than made up for it. Special thanks to the servers Walter, Hermelindo, Jose, and Luis who provided top-notch service throughout our visit. The concierge and hotel hosts were available from morning to evening, and both Armando and Valeria were incredibly helpful. They assisted with restaurant reservations, gave great local recommendations, and even arranged a rental car to be delivered directly to the hotel. Overall, the service was a 10 out of 10 and made our stay truly memorable. We will return.

Stayed 2 nights in Jun 2025

10/10 Excellent

Cherie

Apr 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing staff and service. They take the time to do the little extras and we really enjoyed our holidays! Great hotel and we had the best room with view, lounge pool and outdoor shower!

Stayed 7 nights in Apr 2024

10/10 Excellent

Maleeha

Jul 9, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The staff's attention to detail in every aspect - recommendations, cleaning, food - was impeccable. The room was calming and beautiful, and every item we tried on the menu was delicious. Would absolutely recommend to anyone coming to Tulum.

Stayed 4 nights in Jul 2023

10/10 Excellent

Lupe

Sep 23, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property had a great view, great staff, great restaurant, and clean. There was nothing to not like about the property.

Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Apr 3, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property and people

beautiful property with friendly and helpful staff who go above and beyond to make your stay perfect. the food is delicious at the property and our room was beachfront with heated pool (so good), comfy bed. Minor points FYI- you can hear music from clubs, and also just nature outside so bring good ear plugs, the lighting is minimal, especially at night if applying makeup, hair dryer is pretty useless (no heat), bedding clean but a bit stained

Stayed 3 nights in Mar 2024

10/10 Excellent

Bradley

Nov 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The team at the Mx'axanab were fantastic and made our stay in mid November 2024 (10 days) very enjoyable. The hotel is in a great location, is modern in design but with a nod to Mayan culture, and feel like a high end experience. The food and drinks were good quality and reasonable priced when compared to the very high prices on the main restaurant strip. Sunbeds were always available, the beach was immaculate and it was always enjoyable walking on the beach in either direction. The hotel was very quiet at night which was appreciated due to the party atmosphere 10 minutes walk away. The team at the hotel really made the whole trip special, from the front desk team, to the beach and restaurant teams - calling out a few superstars - Mario, Milo, Luis, Luis and Hermelindo. Thanks all for a great stay. Brad & Sukhi

Stayed 11 nights in Nov 2024

10/10 Excellent

Tamta

Sep 20, 2022

Liked: Staff & service, amenities, property conditions & facilities

I honestly can't say it enough of how amazing the stuff were, starting from the kitchen , beach area and of course lobby stuff Aden and Dianne . They were extra communicative, helpful and super nice. We communicated through Whatssup and they would always replay within the seconds. I would recommend this stay to all of my friends if they ever go to Tulum and of course me myself will defiently come back to this place again.

Stayed 2 nights in Sep 2022

10/10 Excellent

ashley

Aug 20, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We fell in love with Hotel Ma'xanab during our 3 night stay, it only took a short time to feel like a home away from home. The staff was incredibly welcoming, the property is cozy and beautifully designed, and the restaurant was exceptional. Everything from the welcome cookies, handmade by the hotel restaurant, to the hauntingly beautiful playlist at the poolside set the tone. On our last night, we had the privilege of seeing a newborn sea turtle hatched right on their beach. It was magical! We also loved seeing how much care is put in to protecting the turtles nesting ground, and the staff's dedication to this was inspiring. We stayed 3 more days down the beach at Be Tulum, and although it is a beautiful property, there was such a high bar set by the staff at Ma'xanab, that the experience fell short. This hotel really cares about the guest experience, and it shows. We hope to make it back soon!

Stayed 3 nights in Aug 2023

10/10 Excellent

Alexia

Oct 5, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved my stay! The hotel is absolutely beautiful and the staff is exceptional. The food was delicious, especially the complimentary breakfast every morning. The beach club area kept the music low which I appreciated since we were on our honeymoon and wanted to relax. The front desk staff was super attentive and made sure we had everything we needed to be comfortable during our stay. We were able to take advantage of the free bicycles too and ride around the hotel zone strip which was nice as well. The room was also super clean which is one of the first things I look for in a good hotel. Jose provided one of the best services I’ve experienced at any hotel yet. By day 2 he knew exactly what our interests were and how to accommodate us!!! Only two cons: no doors in the bathroom - which I’m OK with but new couples may not be and our plunge pool did not work unfortunately:( Was also slightly disappointed because I read reviews where they did rose petals & wine for the honeymoon couples but when we arrived they did not have anything planned. It was OK because the rest of the stay was amazing so we were super happy with our choice in Ma’xanab and plan to stay here again next time.

Stayed 4 nights in Sep 2022

10/10 Excellent

Kimberly

Jul 25, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Had such an exceptional stay at Maxanab (Ma-shah-nab). From the time of booking until we left, everything was just phenomenal. As soon as our booking was confirmed the Hotel then reached out if we needed assistance with anything. Checking in was quick and communication was great with front desk and restaurant through watsapp. Our room was beautiful and relaxing and was turned down everyday. Location is good. You can borrow their bikes and visit other resorts and restaurants/shops outside for an easy 10-20min ride or less. The beachfront was beautiful but unfortunately it was seaweed season for July and we were not able to swim at the beach. The restaurant also serves amazing food! There are so many good and wonderful things about this hotel that is hard to mention without having to write such a long review so its best to just go there and experience it yourself. The only very minor thing i would change is to have their hair dryer blow both hot and cold and not just cold air. the staff from housekeeping to restaurant staff and front desk were wonderful. The ladies were helpful and gave us wonderful recommendations about where to go and eat! Here at Maxanab, its pricey but you get what you pay for, an enjoyable, luxurious and wonderful experience! This hotel definitely made our trip to Tulum a memorable one!

Stayed 4 nights in Jul 2023

10/10 Excellent

Kishan

Oct 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a wonderful experience and our stay here was amazing. Everyone here was wonderful. We had a great time and people at Ma’xanab were amazing and made us feel at home. We are definitely coming back and staying at the Ma’xanab.

Stayed 3 nights in Oct 2025

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Hotel Ma'xanab Reviews

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Exceptional

9.8/10