Hotel Scarlette

Boardwalk/promenade hotel with a rooftop terrace and spa services

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Where to?

Dates

November 2025

13

December 2025

Presidential Room | Egyptian cotton sheets, premium bedding, down comforters

Presidential Room | Private kitchen | Full-size fridge, microwave, oven, stovetop

Hotel Scarlette, a rural retreat revitalized in 2020, offers an enchanting atmosphere with a poolside bar and rooftop terrace. Unwind with spa services or lounge by the outdoor pool and children's pool. With free in-room WiFi, guests can stay connected while enjoying the garden, coffee shop/cafe, and bar.

Very good

Popular amenities

Spa
Bar
Pool
Housekeeping
Parking included
Air conditioning

Room options

Check availability for these dates

Tonight

Nov 13 - Nov 14

Tomorrow

Nov 14 - Nov 15

All rooms

2 beds

Showing 5 of 5 rooms

Deluxe Quadruple Room, Poolside

Highlights

Patio

Separate dining area

Individually furnished

Individually decorated

Air conditioning

Full-sized refrigerator/freezer

Smart TV

Hypo-allergenic bedding

50 sq m
Sleeps 4
2 Queen Beds

Presidential Room

Highlights

Patio

Separate dining area

Individually furnished

Individually decorated

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Smart TV

35 sq m
Sleeps 4
1 King Bed and 1 Large Twin Bed

Standard Room

Highlights

Patio

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Smart TV

Hypo-allergenic bedding

35 sq m
Sleeps 4
1 King Bed and 1 Large Twin Bed

Junior Quadruple Room, 1 Bedroom

Highlights

Patio

Individually furnished

Individually decorated

Air conditioning

Full-sized refrigerator/freezer

Smart TV

Hypo-allergenic bedding

Renovated in 2020

Sleeps 4
1 King Bed and 1 Double Bed

Exclusive Apartment, 2 Bedrooms, Garden View

Highlights

Patio

Individually furnished

Individually decorated

Air conditioning

Full-sized refrigerator/freezer

Smart TV

Hypo-allergenic bedding

Renovated in 2020

71 sq m
2 bedrooms
Sleeps 4
2 Queen Beds

About the neighborhood

Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780

What's nearby

Tulum Monkey Sanctuary - 16 min walk - 0.8 miles
Gran Cenote - 7 min drive - 3.1 miles
Tulum National Park - 21 min drive - 8.6 miles
Tulum Mayan Ruins - 21 min drive - 7.7 miles
Playa Paraiso - 34 min drive - 9.7 miles

Getting around

Tulum Intl. Airport (TQO) - 56 min drive

Restaurants

‪Soriana Híper Tulum - ‬6 min drive
‪Poc-Chuck “Las Mestizas” - ‬8 min drive
‪Frida’s Tulum - ‬6 min drive
‪Pozoleria La Mexicanita - ‬7 min drive
‪El Asadero - ‬8 min drive

About this property

Hotel Scarlette

Hotel remodeled in 2020 and located near Gran Cenote

Located close to Tulum National Park and Tulum Mayan Ruins, Hotel Scarlette provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a garden and a bar.

Other perks include:

An outdoor pool and a children's pool, along with sun loungers
Free self parking
A roundtrip airport shuttle (surcharge), a front-desk safe, and tour/ticket assistance
Concierge services, beach towels, and luggage storage

Room features

All guestrooms are individually furnished, and have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and kitchen islands.

Other conveniences in all rooms include:

Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds
Bathrooms with heated floors and rainfall showers
32-inch Smart TVs with satellite channels
Wardrobes/closets, patios, and LED light bulbs

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Beach shuttle (surcharge)
Free uncovered self parking on site

Food and drink

A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Snack bar/deli

Things to do

Children's pool
Outdoor pool
Outdoor pool (guest access)

Family friendly

Children's pool
In-room full-sized refrigerator/freezer
In-room microwave
Outdoor pool
Snack bar/deli

Conveniences

Limited-hour front desk
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Outdoors

Beach loungers
Beach towels
Garden
On the boardwalk/promenade
Picnic area
Pool loungers
Rooftop terrace

Spa

Deep-tissue massages
Hot stone massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Height-adjustable showerhead
In-room roll-in shower
Lever door handles
Smooth flooring in public areas
Tile flooring in public areas
Tile flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance

More

2 buildings
2 floors
At least 80% lighting from LEDs
Built in 2019
Communal living room
Designated smoking areas
Renovated entire property - January 2020
Traditional architecture

Room amenities

Bedroom

Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Select Comfort mattress

Bathroom

Free toiletries
Hair dryer
Heated bathroom floor
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper

Entertainment

32-inch smart TV with satellite channels

Food and drink

Blender
Cleaning supplies
Coffee/tea maker
Freezer
Full-sized refrigerator/freezer
Kitchen island
Microwave
Minibar
Oven
Paper towels
Spices
Stovetop
Toaster

More

Access via exterior corridors
Air conditioning
Individual decor
Individual furnishings
LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight

Front desk staffed during limited hours

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Airport shuttle fee: MXN 110.00 per vehicle (roundtrip)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Long-term renters welcome

Safety features at this property include a fire extinguisher and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Pool access available from 8:00 AM to 10:00 PM

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

Children under 12 years old are not allowed in the swimming pool without adult supervision

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Hacienda Scarlette Tulum

Hotel Hacienda Scarlette

Hacienda Scarlette Tulum

Hacienda Scarlette

Hotel Scarlette Hotel

Hotel Scarlette Tulum

Hotel Hacienda Scarlette

Hotel Scarlette Hotel Tulum

Frequently asked questions

Does Hotel Scarlette have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–10:00 PM.

Is Hotel Scarlette pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Scarlette?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Scarlette?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Scarlette provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 110.00 per vehicle applies.

Where is Hotel Scarlette located?

Situated on the boardwalk/promenade, this hotel is 2.2 mi (3.6 km) from Gran Cenote and within 9 mi (15 km) of Playa Ruinas and Tulum Mayan Ruins. Tulum National Park and Tulum Beach are also within 9 mi (15 km).

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Hotel Scarlette Reviews

8.2

Very Good

8.8

Cleanliness

8.0

Location

8.4

Staff & service

8.0

Eco-friendliness

8.6

Property conditions & facilities

2/10 Terrible

YANNICK

Oct 29, 2022

Disliked: Cleanliness, staff & service, room comfort

Une arnaque…

L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient….

Stayed 1 night in Oct 2022

8/10 Good

Efrain Feliciano

Sep 4, 2022

Liked: Cleanliness, property conditions & facilities

El hotel se encuentra en re construcción. No tenía servicio de restaurante (desayuno, comida). La habitación estaba muy limpia

Stayed 5 nights in Aug 2022

2/10 Terrible

Erica

May 30, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel ever

There were 2 beds with room for 3 or 4 guests. Only 1 towel was supplied? Toilet seat was not clean, shower drain was backed up, insect infestation on bathroom ceiling, cockroaches on the wall, kitchenette with no dishes or cutlery, air conditioning not working, and breakfast reduced to coffee and toast, need I say more? We left after 1 night and paid out of pocket for another hotel. Hotels.com has been not help, wouldn't call the hotel, and has not even contacted me after I requested an escalation to management. Those reviews stating a 10 are fake. This blame must be put on Hotels.com, it's their service. Yet, don't care to respond and address. The reviews with 2 are sincere. My review is 0. Worst hotel I've had.

Stayed 2 nights in May 2022

10/10 Excellent

Olivier

May 21, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel avec un charme énorme

Après quelques difficultés pour trouver l'hôtel. Nous nous retrouvons dans un endroit charmant. L'accueil est parfait. Nous arrivons dans une chambre très grandes avec une literie de qualité. Un pur bonheur. Nous avons pubprofiter de la piscine le lendemain matin avant de repartir un bon moment de détente.

Stayed 1 night in May 2022

8/10 Good

Soraya

Mar 13, 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Très belle endroit reposant chambre propre mais pas grand chose au petit déjeuner.

Stayed 1 night in Mar 2022

10/10 Excellent

Salvador

Mar 12, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente lugar, muy bien atendidos, cómodas instalaciones

Stayed 1 night in Mar 2022

8/10 Good

Jacob

Mar 7, 2022

Liked: Staff & service, amenities, property conditions & facilities

The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall.

Stayed 1 night in Mar 2022

10/10 Excellent

Hector

Feb 2, 2022

Liked: Staff & service, amenities, property conditions & facilities

La comida muy buena. Y la atencion del personal excelente

Stayed 1 night in Jan 2022

10/10 Excellent

Lydia

Jul 17, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy céntrico, limpio, tiene estacionamiento en el hotel, alberca todo bien, excelente opción si quieres estar en la quinta avenida.

Stayed 2 nights in Jul 2021

6/10 Okay

CARLOS MARTIN

Jun 3, 2021

Liked: Cleanliness, property conditions & facilities, room comfort

Servicio

Llegué a las 5:50 PM al hotel y fui afortunado por eso, pues el personal de recepción se retiró a las 6:00, recién terminando de entregarnos llaves controles. Las claves de WiFi proporcionadas en forma impresa en el cuarto no eran las correctas y ya sin personal de recepción, anduvimos averiguando a ver quién nos podía ayudar y un trabajador tuvo que llamar por teléfino al dministrador para que nos pudiera ayudar, perdiendo tiempo. La cocina la abren sólo a la hora del desayuno y no hay alimientos ni bebidas de ninguna clase disponibles en el hotel.

Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Jun 2, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Estancia muy placentera. El hotel esta muy bonito, bien cuidado y cuenta con todos los servicios en la habitación, incluso hasta un frigobar y microondas. El personal es muy amable, esperamos con ansias regresar a este lugar.

Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

May 3, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place to stay

Stayed 1 night in May 2021

6/10 Okay

rodrigo

Apr 25, 2021

Disliked: Cleanliness, room comfort

Regular

El servicio es reular, atienden hasta las 10 de la noche y cierran la oficina. No hay acceso a agua, comida o cualquier cosa despues de esa hora. Hace falta fumigacion y detalles en el hotel. La habitacion muy linda pero colchon feo... Por el precio esta bien..

Stayed 3 nights in Apr 2021

2/10 Terrible

Verified traveler

Mar 29, 2021

Disliked: Staff & service, amenities, property conditions & facilities

Desepcionado tuve que cancelar mi estancia ahi por feo lwjos y mala atencion

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Mar 5, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Although they are doing some construction for the new restaurant they were serving breakfast in your room and everything was absolutely wonderful!!! The staff is exceptional, Scarlette and Jesus were a pleasure to interact with and a joy to be around! Our very favorite place to stay in Tulum. Quiet and away from the rat race!!!

Stayed 1 night in Mar 2021

10/10 Excellent

Sabrina, Nyc /CT

Jan 5, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was very nice and clean ! Located in the midst of the jungle so please keep in mind of small insects. Fabi is a great manager /owner and was very responsive ! Renting a car or motor bike is highly recommended for stay !

Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Jan 1, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean. Convenient drive. I had a very pleasant stay.

Stayed 10 nights in Dec 2019

8/10 Good

Luciano, São Paulo

Mar 8, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Funcionários muito atenciosos. Local limpo. Exatamente como nas fotos. Café da manhã com poucas opções, somente com pão, ovo, geleia,banana, manteiga, café, leite e suco. mas ok. Cumpre o seu papel de alimentar. Voltaria a me hospedar sem dúvida. Preço justo pelo serviço.

Stayed 3 nights in Mar 2019

10/10 Excellent

Namir

Mar 7, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reposant

Rien dans les environs. Le personnel ne parle pas un mot en anglais. Le petit dej est très basique (café pain de mie omelette et jus frais) On se sent comme à la maison, c'est très calme et beau, c'est très reposant.

Stayed 2 nights in Feb 2019

8/10 Good

christine

Feb 21, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tres bel endroit, à l'ecart de l'agitation de Tulum mais à 5min en voiture. Parfait pour moi

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Feb 15, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Nous avons adoré et passé un super séjour!!! L’endroit est très calme, la piscine vraiment agréable et nous avions un frigo, ce qui nous a permis de prendre l’apéro et de manger sur la terrasse le soir (la vaisselle est à notre disposition au coin petit déjeuner). Pas besoin d’aller à Tulum qui est à 7km... Nous avons vraiment bien profité de l’endroit ! Le petit déjeuner est simple et correct, mais compris dans le prix de la location. Nous avions également un percolateur. Des fils à linge sont également à disposition pour une petite lessive éventuelle... Et la chambre etait nettoyée tous les jours. Bref, une adresse à recommander pour ceux qui souhaitent s’eloigner un peu de l’agiration de Tulum. Un seul regret: ne pas voir pu discuter un peu plus avec notre hôte, mais timidité ou barrage de la langue...

Stayed 3 nights in Feb 2019

6/10 Okay

Valerie

Feb 15, 2019

Liked: Staff & service, property conditions & facilities

Personnel sympathique, bel hôtel en général. La chambre était "ordinaire: des petites fourmis, partout, air conditionné qui fonctionne par moment, chiens des alentours qui aboient toute la nuit...) Le voisinage est plutôt douteux et il n'y a pas grand chose d'accessible sans la voiture.

Stayed 2 nights in Feb 2019

8/10 Good

Valerie

Feb 13, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bel hôtel avec allure typique du pays. Peu d'autres personnes lorsque nous y étions, nous avons eu la piscine pour nous seuls pour tout un après-midi! Belle chambre et bon service malgré que les hôtes ne parlent pas anglais. Seul point négatif, il n'y a rien autour et le chemin pour y accéder est plutôt cahoteux. Bel endroit pour relaxer!

Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Feb 2, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

It a very small hotel of six rooms. Located about seven Kilometers outside of Tulum in a very quiet location

Stayed 7 nights in Jan 2019

10/10 Excellent

Omhar

Jan 21, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uno de los lugares más bonitos en que me he hosped

Uno de los lugares más bonitos en que me he hospedado con la excelente atención muy personal súper cómodo mágico en verdad muy feliz de hecho regreso muy pronto

Stayed 1 night in Jan 2019

Hotel Scarlette

Choose dates to view prices

Photo gallery for Hotel Scarlette

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Deluxe Quadruple Room, Poolside

Deluxe Quadruple Room, Poolside

Highlights

View all photos for Presidential Room

Presidential Room

Highlights

View all photos for Standard Room

Standard Room

Highlights

View all photos for Junior Quadruple Room, 1 Bedroom

Junior Quadruple Room, 1 Bedroom

Highlights

View all photos for Exclusive Apartment, 2 Bedrooms, Garden View

Exclusive Apartment, 2 Bedrooms, Garden View

Highlights

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Hotel Scarlette

Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Have a question?

Reviews

Hotel Scarlette Reviews

Very Good

8.8

8.0

8.4

8.0

8.6

Reviews

2/10 Terrible

YANNICK

Une arnaque…

YANNICK

8/10 Good

Efrain Feliciano

Efrain Feliciano

2/10 Terrible