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Hotel Hacienda Dos Ojos

3.0 star property
Travelers find peaceful moments near Xel-Há Park with morning continental breakfast served on a sunny terrace and quiet time in the garden

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Photo gallery for Hotel Hacienda Dos Ojos

Exterior - Hotel Hacienda Dos Ojos (Tulum)
Breakfast area - Hotel Hacienda Dos Ojos (Tulum)
Free self parking - Hotel Hacienda Dos Ojos (Tulum)
Superior Room, 1 King Bed, Non Smoking | Minibar, in-room safe, iron/ironing board, free WiFi - Hotel Hacienda Dos Ojos (Tulum)
Interior detail - Hotel Hacienda Dos Ojos (Tulum)
Hotel Hacienda Dos Ojos, surrounded by Xel-Há Park's natural beauty, offers guests a continental breakfast on the sunlit terrace, garden relaxation, and an outdoor pool for refreshment. Enjoy free WiFi and a front-desk safe for added convenience in this tranquil retreat.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Room service

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | Minibar, in-room safe, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Tulum is home to Hotel Hacienda Dos Ojos. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Soliman Bay and Tulum National Park. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Visit our Tulum travel guide
Map
Carretera Federal Cancun-Tulum Km 245, Lote 858 Z12 P1, Tulum, QROO, 77760

What's nearby

  • 0_BXP44312
    Xel-Há Park
    3 min drive - 1.6 miles
  • Soliman Bay
    Soliman Bay
    7 min drive - 3.6 miles
  • Tulum Mayan Ruins
    Tulum Mayan Ruins
    11 min drive - 10.8 miles
  • Colorful sunset over Tulum beach, Mexico, Shutterstock ID 664142827, Purchase Order: -
    Tulum Beach
    22 min drive - 16.5 miles
  • Paradise Beach also called Playa Paraiso at sunrise - beautiful and tropical caribbean coast at Tulum in Quintana Roo, Riviera Maya, Mexico; Shutterstock ID 747317032
    Playa Paraiso
    23 min drive - 16.0 miles

Getting around

  • Cancun Intl. Airport (CUN)
    79 min drive

Restaurants

  • Portofino restaurant
    10 min drive
  • Cozumel Restaurant
    9 min drive
  • Piscis snack bar
    10 min drive
  • Lobby Pub
    9 min drive
  • Wet Bar Flamboyan
    10 min drive

About this property

Hotel Hacienda Dos Ojos

Hotel near Xel-Há Park
At Hotel Hacienda Dos Ojos, you can look forward to a terrace, a garden, and a restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a snack bar/deli.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • Tour/ticket assistance, a front-desk safe, and luggage storage
Room features
All guestrooms at Hotel Hacienda Dos Ojos feature perks such as air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • 32-inch Smart TVs with satellite channels
  • Coffee/tea makers, portable fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM

Frequently asked questions

Does Hotel Hacienda Dos Ojos have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel Hacienda Dos Ojos pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Hacienda Dos Ojos?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Hacienda Dos Ojos?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Hacienda Dos Ojos located?

Situated in Tulum, this hotel is 0.2 mi (0.3 km) from Xcacel Beach and 1.3 mi (2.2 km) from Xel-Há Park. Dos Ojos Cenote and Xcacelito Beach are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Hacienda Dos Ojos Reviews

8.8

Excellent

9.0

Cleanliness

10

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 78 out of 112 reviews
Rating 8 - Good. 14 out of 112 reviews
Rating 6 - Okay. 8 out of 112 reviews
Rating 4 - Poor. 5 out of 112 reviews
Rating 2 - Terrible. 7 out of 112 reviews

Reviews

Verified

10/10 Excellent

ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, they really took care of us!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Maren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Xel-Ha, very convenient for staying at while visiting this park. Staff was helpful and friendly.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place, clean, has the local charm. Best part is the friendliness of the staff and accommodating helpfulness. The shower was the best after a long day, great water pressure and hot water! Also, no shampoo or toiletries like other hotels usually have, but when I asked they provided us with some.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value in tulum

In outrageously expensive Tulum, this hotel offers some relief. But whatever it was missing in location, it made up for in personalized service. I had excellent dinners here as well as made to order breakfast. It’s a family owned and operated business. It was like being a guest in somebody’s home. I was given the possibility of rides to archeological sites and ultimately to the Tren Maya station.
Stayed 2 nights in Jan 2025
Verified

6/10 Okay

Verified traveler

Liked: Staff & service

Average

Service is good. Location is good but no obvious sign so easy to pass by, especially at evening. No water heater but when asked they are happy to deliver hot water in bottle.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Judit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only 2 nights at this hotel, & our stay was wonderful, it is located on the main road Tulum center is only 15 minutes down the road, Tulum ruins site and public beaches are also about 15 minutes right before entering the city center of Tulum, it is also surrounded by several cenotes and at least 3 beaches within 10 minutes of a drive. The breakfast included a selection of 5 dishes with the chilaquiles being our favorite as it was a generous portion. The staff was incredibly kind and helpful. The hotel has a pool with a couple of picnic style tables perfect for an after beach cool off. The room we stayed in was the master bedroom and we loved how big it was. The pictures do no justice to the room, it truly was beautiful. We will definitely be staying here again in our next Tulum trip.
Stayed 2 nights in Jul 2023
Verified

2/10 Terrible

S

Disliked: Staff & service

Didnt know we were coming

This was a bizzare stay. Firstly we cpuldnt find the place, it was dark and aĺl thr buildings had their shutters down. You drive past and do not see the sign because it says Hotel Boutique. And in much dmaller letters, the actual name of the hotel. We called and it was apparent that they had no idea of our booking and closed because they had no other bookings. So the manager drove almost an hour to open up. We waited patiently outside. He was very nice but admitted he hadnt looked at hotels.com reservations. He gave us water and soft drinks. The room was clean and basic but thats all we wanted. If you book here, make sure you have confirmation from the hotel
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable had free breakfast Food was good Very helpful
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 Stars of Absolute Excellence. Gracias la familia.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Great friendly people
Stayed 4 nights in Jan 2023
Verified

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is away from the downtown Tulum fray. It is frequented by local workers using the highway. The local taxi collectives go by very often and it's easy and cheap to get around without a car.
Stayed 6 nights in Dec 2023
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to Xel Ha for a fun visit. Nicely decorated rooms with local color, opening to a grassy area with a small swimming pool and ample seating. Delicious breakfasts cooked to order in the hotel restaurant. Excellent value. Traffic hum from highway audible but didn't keep us awake.
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matteo Danny and their crew were very nice and accommodating. Even dealt with our lateness and all the shenanigans we conducted!
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Kaixin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Nice location. Has a connected restaurant where they cooked breakfast each day. It's a basic hotel, nothing fancy. Great staff. Very friendly and helpful. Only downside is that it's right off the main road (also a plus as it's easy to get around). You can hear the road noise. It didn't bother us, was like white noise. But if you want it super quiet, this isn't the place. Otherwise it's great for a clean, safe place to sleep after a day of adventures.
Stayed 7 nights in Mar 2023
Verified

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Check in is at 4pm. I arrived at 6pm and had to wait 30 minutes for the room cleaning. No towels in the room. The booking included breakfast. However, I departed at 7:30am and the restaurant and office were closed. No breakfast. I would not stay here again.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in good shape. The pictures make it look like an open motel. It is not. The entire property is behind locked gates so we felt very secure. The only issue was there was not enough water pressure at 10 pm to fill the in room tub. Taking a shower the pressure was good. Just don’t plan on using the jacuzzi tub. The bed was comfortable. The towels were mismatched and could use an upgrade. There were no face towels or cups in the room. Overall for the price pleasantly surprised!
Verified

6/10 Okay

Kit

Liked: Cleanliness, staff & service
Disliked: Amenities
Like: Staff very friendly, room kept clean, cozy feeling Disappointing: Poor wifi in room, TV no wifi capability, no table and chair in room, dim lighting, unable to use ceiling fan and light independently. Overall: You get what you pay for. I still appreciate the service. Daniel was great, very nice. The place and the rooms can use some upkeep. This hotel is in the middle of a highway. Having your own transportation is very helpful. Otherwise, you would need to learn the local transportation or depend on taxi or some other transportation method. There are tons of activities around but you just need to be able to get there. Many people compliant about noise. It's true, a bit noisy but didn't bother us.
Stayed 7 nights in Apr 2023
Verified

2/10 Terrible

Maritza

Disliked: Cleanliness, staff & service, property conditions & facilities
Nada de lo descrito en el perfil de expedia es cierto (solo la ubicación). El lugar está sucio y descuidado, no se hizo limpieza por parte del personal ni un solo día, no hay restaurante, parece un sitio abandonado.
La cerradura está oxidada y era difícil abrirla
En la puerta de la regadera
El lavabo muy sucio
Stayed 4 nights in Apr 2025
Verified

8/10 Good

luis enrique

Liked: Cleanliness, staff & service, amenities
El hotel lo están remodelando muy bien en las instalaciones, aunque le faltan muchos detalles que estoy seguro los irán arreglando, el encargado muy amable, solo lo que no nos gustó que el día que llegamos en la noche algunos trabajadores se pusieron a tomar bebidas alcohólicas en el patio y se escuchaba toda la noche el ruido, terminaron como a las 4 de la mañana y no nos dejaron dormir. Eso fue lo único que no nos gustó de esa noche. Por eso las 4 estrellas, sino hubieran tenido 5. Pero como digo, están comenzando seguro irán mejorando
Stayed 4 nights in Jan 2025
Verified

4/10 Poor

Daniela

Disliked: Cleanliness, property conditions & facilities, room comfort

Mala experiencia

La diferencia de precio de la aplicación y la que tiene el hotel directamente es exagerada. La ubicación es terrible porque se escuchan los autos que pasan por la carretera todo el tiempo. Las camas son demasiado duras con las sábanas de pésima calidad y viejas.
Stayed 2 nights in Dec 2024
Verified

2/10 Terrible

Farid

Liked: Cleanliness, staff & service, room comfort

Bluffe...

Séjour bizarre, sauf aucune bouteille d'eau durant notre séjour, alors que les autorités sanitaires interdisent l'eau du robinet. Pas de kit de toilette dans les chambres, pas de cintres pour pendre les vêtements , petit déjeuner monotone en variété, 2 jours de coupure internet. Enfin, éviter cet établissement j'ai l'habitude des hôtels chaque année durant deux mois. A éviter...
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Francisco Cuauhtemoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar recomendable
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bonito
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Todo nos fue increíble, es un hotel que está muy muy cerca de xel-ha y Tulum. Tiene una alberca bastante agradable y muy tranquilo el lugar. La atención y servicio es impecable
Stayed 3 nights in Jun 2023