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HoteL cAsaiA

2.5 star property
Lush gardens create a private paradise with stunning views, while a picturesque terrace invites travelers to soak up the sunshine throughout their stay.

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Photo gallery for HoteL cAsaiA

Exterior - HoteL cAsaiA (Tulum)
Interior - HoteL cAsaiA (Tulum)
Hallway - HoteL cAsaiA (Tulum)
Superior Double Room, 2 Double Beds, Private Bathroom, Tower | Cribs/infant beds - HoteL cAsaiA (Tulum)
Standard Double Room, Private Bathroom, Ground Floor | Cribs/infant beds - HoteL cAsaiA (Tulum)
Located near Tulum Mayan Ruins, HoteL cAsaiA provides a peaceful retreat with its serene garden. Guests can relax on the sunny terrace or borrow the complimentary bicycles to explore the surrounding area.

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Air conditioning
  • Housekeeping

Room options

View all photos for Standard Double Room, Private Bathroom, Ground Floor

Standard Double Room, Private Bathroom, Ground Floor | Cribs/infant beds

Standard Double Room, Private Bathroom, Ground Floor

  • City view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom, Tower

Superior Double Room, 2 Double Beds, Private Bathroom, Tower | Cribs/infant beds

Superior Double Room, 2 Double Beds, Private Bathroom, Tower

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Tulum City Center, a neighborhood in Tulum, HoteL cAsaiA is near theme parks. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Looking to get your feet wet? Scuba diving, snorkeling and sailing adventures can be found near the property. Visit our Tulum travel guide
Map
Av. Coba Norte, in front of Hotel el Meztizo, Tulum, QROO, 77780

What's nearby

  • Jaguar Park
    Jaguar Park
    18 min walk - 1.0 mile
  • Tulum National Park
    Tulum National Park
    5 min drive - 2.7 miles
  • Tulum Mayan Ruins
    Tulum Mayan Ruins
    6 min drive - 2.9 miles
  • Dos Aguas Park
    16 min walk - 0.9 miles
  • Cenote Calavera
    2 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    89 min drive

Restaurants

  • Starbucks
    4 min walk
  • 1000 Caguamas
    2 min walk
  • Frida’s Tulum
    1 min walk
  • Burger King
    6 min walk
  • La Coqueta
    2 min walk

About this property

HoteL cAsaiA

Hotel near Tulum Mayan Ruins
HoteL cAsaiA provides amenities like a terrace and a garden.
Additional perks include:
  • Free self parking
  • Free bicycle rentals, airport drop-off service (surcharge), and express check-out
  • Express check-in, luggage storage, and smoke-free premises
Room features
All guestrooms at HoteL cAsaiA have comforts such as air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and showers
  • 32-inch LED TVs with cable channels
  • Cribs/infant beds, ceiling fans, and daily housekeeping

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Property amenities

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Free self parking on site

Things to do

  • Free bicycle rentals

Family friendly

  • Crib (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Ceiling fan

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 200
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for MXN 250 per stay

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 800.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 1950 per vehicle
  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 200 (subject to availability)
  • Crib (infant bed) fee: MXN 250 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Hotel CAsaiA Tulum
Hotel CAsaiA
HoteL cAsaiA Hotel
HoteL cAsaiA Tulum
HoteL cAsaiA Hotel Tulum

Frequently asked questions

Is HoteL cAsaiA pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at HoteL cAsaiA?

Check-in start time: 3 PM; Check-in end time: 9 PM. Early check-in is available for a fee of MXN 200 (subject to availability). Late check-in is available during limited hours.

What time is check-out at HoteL cAsaiA?

Check-out is at noon. Late check-out is available for MXN 200 (subject to availability).

Does HoteL cAsaiA provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of MXN 1950 per vehicle applies.

Where is HoteL cAsaiA located?

Located in Tulum City Center, this hotel is 0.8 mi (1.3 km) from Dos Aguas Park and 1.7 mi (2.7 km) from Tulum Mayan Ruins. Hunab Lifestyle Center and Cenote Calavera are also within 1 mi (2 km).

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Reviews

HoteL cAsaiA Reviews

7.2

Good

8.2

Cleanliness

7.0

Location

7.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 7 out of 45 reviews
Rating 8 - Good. 21 out of 45 reviews
Rating 6 - Okay. 10 out of 45 reviews
Rating 4 - Poor. 3 out of 45 reviews
Rating 2 - Terrible. 4 out of 45 reviews

Reviews

Verified

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The room was ok but there was enough water in the bathroom
Stayed 4 nights in Apr 2019
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Ofrecen agua caliente y ninguna de las 4 habitaciones tenia agua caliente, el pasillo tenia agua, solo dan dos toallas y en todas las habitaciones nos cobraron 4 personas, ya que aqui cobran por persona que se hospeda
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar en tulum

Los cuartos están limpios y la relación precio beneficio está excelente
Stayed 1 night in Mar 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Ich kann mich nicht erinnern jemals in einem Hotel gewesen zu sein, welches ein derart schlechtes Preis-Leisungsverhältnis aufweist. Und ich bin wirklich nicht heikel, da ich auf meiner Durchquerung der USA 2018 an einige „lustige“ Hotels/Motels geraten bin. Zum Problem: - Checkin angeblich ab 15:00 gemäss ebookers. Um 15:00 war ich dort. Kein Personal da. Alles abgeriegelt, mann kommt gar nicht zur Rezeption. Man kann läuten - vergebens. 15:20 bequemte sich dann auf meine Rufe hin und die Unterstützung anderer Hotel-Gäste doch noch ein Mann zur Rezeption. -Der Mann verstand jedoch nicht was ich wollte. Worte wie: Check-in oder die Reservationsbestätigung von ebookers schienen ihm absolut fremd. Ich gebe zu, mein Spanisch ist gar nicht gut, also musste Google-Translate her. Jedoch schien er auch auf Spanisch nicht zu verstehen, dass ich einfach nur einchecken möchte. Nach langem Hin- und Her, kam dann eine junge Frau und ich konnte ca. mit einer Stunde Verspätung einchecken... - Dass das angepriesene WLAN grösstenteils nicht funktionierete ist noch eine Sache. Von 4 Tagen hatte ich ca. einen Tag WLAN. Als ich die Besitzer darauf aufmerksam machte, schien das jedoch niemanden gross zu stören. - Warmes Wasser für eine Dusche hatte ich nicht immer und die Spülung der Toilette funktionierte ebenfalls nur spoadisch. Also habe ich den Abfalleimer stets mit Wasser aufgefüllt und so gespült. Zudem kam aus der Dusche ein bestialischer Gestank. Nie wieder!
Stayed 4 nights in Jan 2019
Verified

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel para dormir 1 noche.

La recepción del hotel fue tardada, la habitación que me dieron no funcionaba el aire acondicionado y me cambiaron de habitación la cual había arañas y mosquitos, los cuales a la siguiente mañana mis hijos y yo amanecimos con varios piquetes, la regadera del baño salpicaba toda, hotel de urgencia para pasar la noche y ya.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Closest to the ruins

Don’t let the pink jailhouse look fool you. Inside the rooms are large and clean. I walked to the ruins from here.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
muy bien ubicado y agradable precio accsesible personal amable
Stayed 1 night in Apr 2018
Verified

8/10 Good

carlos

Liked: Cleanliness, staff & service
Es un hotel bien ubicado y el precio accsesible y limpio
Stayed 1 night in Apr 2018
Verified

8/10 Good

Jonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Barato y cómodo

El hotel es cómodo está a 5 min en bici o carro del centro de Tulum y de la playa está a 15 min. Lo padre también es que te prestan gratis las bicis para recorrer el centro y las playas. Es un hotel práctico
Stayed 1 night in Feb 2018
Verified

8/10 Good

ap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフが優しい。

一室ダブルベッドツインをかりました。部屋はエアコン有り、テレビあり、ベッドの寝心地も良いです。借りた部屋がたまたまかもしれませんが排水溝が流れずお風呂が水浸しになりました。キッチンなし。冷蔵庫なしでした。 グランセノーテまでホテルの前の道をひたすら真っ直ぐ自転車で10-15分。ホテルで自転車の貸し出しデポジット250です。ちなみに自転車にブレーキは無くペダルを後ろに回すとブレーキがかかるタイプ。（メキシコでは珍しくないです）。徒歩圏内にスーパーと銀行、コンビニがあります。フロントは8-21時。スタッフはスペイン語オンリーですが、一生懸命話しを聞いてくれますし、とても親切に対応してくれます。
Stayed 1 night in Feb 2018
Verified

4/10 Poor

Daen

Disliked: Staff & service

Attenzione a questo hotel!

Personale molto scortese al check in. L'hotel non accetta pagamenti con carte di credito ne banconote estere. Viene accettato il pagamento solamente con moneta locale. Il personale parla solamente la lingua locale. Dopo due giorni mi è arrivata una mail con scritto 'gracias' e mi sono ritrovato un'addebito sulla carta di credito utilizzata per la prenotazione con un pernottamento a me sconosciuto. Personalmente non consiglio questo hotel
Stayed 1 night in Jan 2018
Verified

8/10 Good

leonardo

Liked: Cleanliness, staff & service, room comfort

Solo una noche

Solo estuvimos una noche, el precio está acorde a la instalación sin duda regresaría a este hotel
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Good price

A little out of the way. About 1.5 k from ado bus station. Located next to a large supermarket But the price was right. None of the staff spoke english. But were very friendly and attentive. Bikes are avilable to use free ( you get what you pay for). They do function. Hot water takes forever ( apparently the norm). Aircon worked well... I walked everywhere ( taxis are available always). Lots todo in this town
Stayed 1 night in Nov 2017
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pesimo

Llegue al hotel con mi reservación ya hecha y no querían darme la habitación por que supuestamente yo no había hecho el pago cuando jamás me notificaron eso, me hicieron caminar para ir a un banco y regrese y no sabían darme respuesta de mi reservación, tuve que irme y buscar otro alojamiento ya que el personal no esta nada capacitado para tratar con las personas perdiendo tiempo de mi viaje. No lo recomiendo para nada.
Stayed 2 nights in Nov 2017
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Ok place to crash.

Ok as a place to crash. Nice room. No contact or help from staff. Rooms face on to busy road. Closer to Tulum ruins as at far end of town.
Stayed 2 nights in Oct 2017
Verified

6/10 Okay

t15

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Mejorable con más humildad

No tienen botellas agua gratis que anuncian, personal antipático, prepotente, y muy desorganizado. Check in y check out muy lento.pocas veces estaban en recepción, pero tampoco iban cuando se les llamaba. Falta de amabilidad con el cliente.
Stayed 4 nights in Oct 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It was okay for the price, has all the necessary and good wifi.
Stayed 1 night in Mar 2017
Verified

6/10 Okay

Ezequiel

Liked: Cleanliness, staff & service, room comfort

Hotel comodo.

Hotel pequeño pero comodo cerca del centro y de lugares para comer rico y barato, también cerca de la playa, buena ubicación. Estacionamiento, wifi, agua fria y caliente, hotel limpio, a la orilla de la carretera y exactamente a la entrada de Tulum, económico, sin elevador solo son dos plantas, A/C, TV planas. En general bien cumple con el objetivo.
Verified

6/10 Okay

Frank

kostenlose Fahrräder, ligt an der Hauptstrasse, zum Strand mit dem Fahrrad ca. 20 Minuten
Verified

8/10 Good

sangchul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 좋았습니다.
Verified

8/10 Good

Juan Alfonso

Liked: Cleanliness, property conditions & facilities, room comfort

hotel limpio

Buen hotel para el precio que tiene, esta cerca de todo(centro, supermercado, playa) y te dan bicicletas lo cual te ahorra una buena lana en Tulum.
Verified

8/10 Good

Omar

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel limpio y cómodo

Un hotel agradable, costo accesible y limpio.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Convenient and relaxing!

Great place to hang your hat while visiting the cenotes, ruins, beach, and tulum night life. The free parking allowed us to use a rental car (which I highly recommend for tulum and surrounding area but make sure you rent from another location like Playa Del Carmen, too expensive to rent in tulum). If you don't have a car they offer free bicycles to commute to the beach, ruins and the closer cenotes. Wish they had coffee in the lobby in the morning but I was able to get some from the OXXO across the street. Most days there is a torta (sandwhich) stand on the street beside hotel which has delicious tortas, and the grocery store is right on the corner. Staying here you are close to a lot of conveniences as well as near the end of the tourist strip. Some reviews mentioned the traffic being too loud on the big window rooms but we stayed in one and had no problem sleeping. Rooms are big with high ceilings, air conditioning, good water pressure, and clean. There are sun chairs on the back patio common area for sunbathing if you are too lazy to go to the beach.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Praktisch und sehr sauber

geeignete Lage und gratis Veloverleih
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Nul

Pas de chasse d eau pendant 3 jours. Obligés de. Faire avec des seaux d eau. Donc retour au moyen âge. Pas de wifi. Pas de rangement. Aucunes solutions proposées. Les points positifs. : ménage quotidien, bonne literie. Prêt de vélos gratuits.Climatisation silencieuse et efficace