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Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum

Property class: 4

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Photo gallery for Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum

A modern pool area with a checkered floor, wooden furniture, and a staircase leading to a balcony. - Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum (Tulum)
A concrete bathtub in a garden with a wooden fence and plants. - Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum (Tulum)
A modern bathroom with a bathtub, shower, and a wooden fence. - Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum (Tulum)
A modern bedroom with a large bed, a curved column, and a view of a garden through large windows. - Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum (Tulum)
A modern building with a thatched roof, stone walls, and a wooden fence. - Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum (Tulum)
You can look forward to a poolside bar, a free daily manager's reception, and concerts and live shows at Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum. For some rest and relaxation, visit the hot tub. In addition to a rooftop terrace and a coffee shop/cafe, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Luxury Suite With Private Jacuzzi And Patio

A modern bedroom with a large bed, a built-in bench, a walk-in closet, and a view of greenery outside.

Luxury Suite With Private Jacuzzi And Patio

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room With Pool Access

A hotel room with a large bed, wooden wardrobe, and an air conditioning unit.

Superior Room With Pool Access

8.0 out of 10
Very good
(1 review)
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King With Patio And Mini Pool

A modern hotel room with a large bed, a wooden headboard, a nightstand, and a view of the outdoor area through large sliding glass doors.

Deluxe King With Patio And Mini Pool

8.0 out of 10
Very good
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Queen Double Room

A hotel room with two beds, a large window, an air conditioning unit, and a hanging light fixture.

Classic Queen Double Room

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Queen Double With Patio And Mini Pool

Room

Deluxe Queen Double With Patio And Mini Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located near the beach, Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum is in Zama neighborhood and is connected to a shopping center. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Discover the area's water adventures with snorkeling and boat tours nearby, or enjoy the great outdoors with hiking/biking trails and ecotours. Visit our Tulum travel guide
Map
Circuito Yaax 04 Aldea Zama Premium, Tulum, QROO, 77760

What's nearby

  • A rocky coastline with turquoise waters and a stone structure on a cliff.
    Jaguar Park
    2 min drive - 0.9 miles
  • Hunab Lifestyle Center
    3 min drive - 1.1 miles
  • Dos Aguas Park
    3 min drive - 1.1 miles
  • Hospital de Tulum
    4 min drive - 1.1 miles
  • Holistika Art Walk
    4 min drive - 1.6 miles

Getting around

  • Tulum Intl. Airport (TQO)
    44 min drive

Restaurants

  • Coco Cafe
    18 min walk
  • Nimeño Bakery
    7 min walk
  • Delicia
    3 min drive
  • Rossina
    10 min walk
  • La Baguette
    16 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 120 for adults and MXN 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of MXN 510
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Concerts/live shows
  • Cooking classes
  • Games
  • Hot tub
  • Winery release events

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • No elevator
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% organic food
  • Built in 2023
  • Designated smoking areas
  • Local artist showcase
  • Locally sourced food prioritized
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels
  • First-run movies

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 120 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 1500 per vehicle (maximum occupancy 8)
  • Airport shuttle fee per child: MXN 1500
  • Hosted evening meal: MXN 510

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A car is required for transportation to and from this property

Frequently asked questions

Does Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum have a pool?

Yes, this property has 2 outdoor pools.

Is Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum?

Check-out is at noon.

Does Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of MXN 1500 per vehicle applies.

Where is Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum located?

Located in Zama, this hotel is 1.1 mi (1.8 km) from Dos Aguas Park and 2.9 mi (4.6 km) from Tulum Beach. Jaguar Park and Hospital de Tulum are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 160 out of 222 reviews
Rating 8 - Good. 30 out of 222 reviews
Rating 6 - Okay. 16 out of 222 reviews
Rating 4 - Poor. 4 out of 222 reviews
Rating 2 - Terrible. 12 out of 222 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, lovely staff. Would recommend and stay again!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romantic Hotel Experience With Helpful Staff and Location That Made Our Whole Trip More Convenient The location saved us lot of time during our trip. We were close to restaurants and attractions, and the staff were happy to point us in the right direction. Our room was clean and comfortable, making it an easy recommendation for couples.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and accessible
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sofa was so comfortable for our lazy Sunday mornings together. CCTV outside the property reassured us during our stay.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was ideal for work. Strong Wi-Fi, quiet room, and great service made our business trip smooth.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a serene stay, ideal for couples wanting some peace. Sat in the garden most evenings, and the staff really looked after us.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining area served fresh meals which is perfect for our quiet dinners. CCTV in common areas gave us added confidence throughout our stay.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for business trips. Clean rooms, reliable WiFi, and check-in was quick even after a late flight.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first solo trip and this place made it so easy. Felt completely safe, room was cozy, and the staff was very attentive and kind.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely little retreat with an intimate, private feel. Simple facilities like a clean lounge and functional gym kept things easy and relaxing.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had extremely peaceful and no-frills solo stay. Clean room, reliable Wi-Fi, and genuinely helpful staff.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor seating gave us a wonderful view for our evening drinks. Security alarms made the whole stay feel truly secure.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Living area space gave us room to relax after busy sightseeing. CCTV outside the property reassured us every evening.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, the kids loved the pool and the play area, and we really appreciated the connecting rooms. The breakfast had lots of options. The staff were so warm and welcoming, made us feel at home.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo trips can be nerve-wracking but this place put me at ease. Clean, quiet room and staff who genuinely cared.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The seating area was ideal for evening conversations together. Smoke alarms in every room reassured us throughout our stay.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining area felt so homely for our candlelight dinners. Loved that CCTV in common areas, kept us feeling safe.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CCTV in common areas gave us confidence during our evening strolls. Living area space was perfect for relaxing together.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spotless and peaceful, just what we wanted. Loved relaxing in the garden, and the staff went above and beyond helping us out.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free WiFi kept the kids entertained during our downtime. CCTV outside the property reassured us during our entire stay.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our balcony view was breathtaking every morning. Free parking made arriving with our car so stress-free.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wake-up service helped us catch stunning sunrise views each morning. Smoke alarms throughout gave us added peace of mind.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire extinguishers on every floor eased our worries with kids. Free parking made our daily outings simple and quick.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved relaxing on the sofa after long walks together. Free WiFi kept us connected to share our memories instantly.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The seating area gave me a quiet spot to review my presentation. Security alarms reassured me throughout my entire stay.
Stayed 1 night in Aug 2026