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Eterna Tulum

3.5 star property
Clothing optional hotel with a rooftop terrace and spa services

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Photo gallery for Eterna Tulum

Outdoor pool, open 7:00 AM to 11:00 PM, sun loungers
Hallway
Deluxe | 1 bedroom, hypo-allergenic bedding, minibar, individually decorated
Interior detail
Deluxe Plus | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Housekeeping
  • Pool
  • Laundry
  • Parking included

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite

Junior Suite | 1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Junior Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
  • 55.65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
  • 67.35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool

Junior Suite Pool | 1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Junior Suite Pool

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 55.65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool

Deluxe Pool | 1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Deluxe Pool

Highlights

Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchenette
Refrigerator
Hypo-allergenic bedding
  • 38.34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe

Deluxe | 1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Deluxe

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Refrigerator
Hypo-allergenic bedding
Separate bedroom
  • 38.34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Plus Pool

Suite Plus Pool | 1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Suite Plus Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 67.35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Plus

Deluxe Plus | 1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Deluxe Plus

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Refrigerator
  • 38.34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 5 min drive - 2.0 miles
  • Gran Cenote - 7 min drive - 3.8 miles
  • Tulum Beach - 9 min drive - 5.0 miles
  • Tulum Mayan Ruins - 11 min drive - 4.6 miles
  • Playa Paraiso - 11 min drive - 4.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

  • ‪Sukhothai - ‬8 min walk
  • ‪Asian Bodega - ‬11 min walk
  • ‪El Camello Jr - ‬9 min walk
  • ‪El Tio - ‬10 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk

About this property

Eterna Tulum

Hotel near Tulum Mayan Ruins
At Eterna Tulum, you can look forward to a swim-up bar, a poolside bar, and a rooftop terrace. Adventurous travelers may like the cycling at this hotel. Treat yourself to a deep-tissue massage or other spa services. The on-site Tex-Mex cuisine restaurant, Perpetua, offers breakfast, brunch, lunch, light fare, and al fresco dining. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a coffee shop/cafe and a garden.
Other perks include:
  • An outdoor pool with sun loungers and a swim-up bar
  • Free self parking and extended parking
  • Limo/town car service, bike rentals, and express check-out
  • Express check-in, a living plant wall, and an electric bike charging station
Room features
All guestrooms are individually furnished, and boast comforts such as heated floors and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries
  • Wardrobes/closets, heated floors, and kitchenettes

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free uncovered extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Perpetua

Things to do

  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Outdoor pool

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • 4 steps to reach entrance
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 400
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per stay
  • Service fee: MXN 20 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 71774021

We should mention

Clothing is optional at this property
Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Eterna Tulum Hotel
Eterna Tulum Tulum
Eterna Tulum Hotel Tulum

Frequently asked questions

Does Eterna Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Eterna Tulum pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Eterna Tulum?

Self parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Eterna Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of MXN 400 (subject to availability).

What time is check-out at Eterna Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Eterna Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3000 per vehicle applies.

Where is Eterna Tulum located?

Located in La Veleta, this hotel is within a 15-minute walk of Hospital de Tulum and Holistika Art Walk. Dos Aguas Park and Hunab Lifestyle Center are also within 3 mi (5 km).

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Eterna Tulum Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 26 out of 44 reviews
Rating 8 - Good. 10 out of 44 reviews
Rating 6 - Okay. 1 out of 44 reviews
Rating 4 - Poor. 4 out of 44 reviews
Rating 2 - Terrible. 3 out of 44 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Excellent hotel, everything very good, I totally recommend it
Stayed 1 night in Jul 2024

10/10

Great atmosphere. Comfy
Stayed 4 nights in Aug 2024

8/10

The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.
Stayed 5 nights in Feb 2025

10/10

Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.
Stayed 1 night in Nov 2022

10/10

Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.

2/10

The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.
Stayed 3 nights in Mar 2024

8/10

Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.

10/10

My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.

8/10

Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)
Stayed 4 nights in Feb 2023

4/10

I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.
Stayed 3 nights in Apr 2024

10/10

Stayed 5 nights in Feb 2025

10/10

Stayed 2 nights in Jan 2025

4/10

Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.
Stayed 6 nights in Nov 2024

10/10

Stayed 1 night in Aug 2024

2/10

Son simplemente los mejores si deseas arruinar tus vacaciones, 5 estrellas
Stayed 2 nights in Sep 2024

10/10

Stayed 7 nights in Jul 2024

10/10

Merveilleux
Stayed 6 nights in Jun 2024

10/10

Stayed 1 night in Jun 2024

8/10

Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible
Stayed 4 nights in Apr 2024

10/10

Stayed 2 nights in Apr 2024

10/10

Stayed 1 night in Apr 2024

10/10

Stayed 1 night in Mar 2024

8/10

gracias
Stayed 2 nights in Mar 2024

6/10

Stayed 1 night in Feb 2024

10/10

Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!
Stayed 6 nights in Feb 2024