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Emotion Tulum Hotel

3.0 star property
Boardwalk/promenade hotel with a rooftop terrace and a 24-hour front desk

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Photo gallery for Emotion Tulum Hotel

Relax in a serene outdoor space with a covered seating area, pool views, and a decorative light fixture.
Welcome to our reception area, featuring a comfortable sofa and convenient amenities like a water dispenser.
Guests can store their belongings in secure lockers along this corridor, surrounded by lush greenery.
Enjoy a peaceful retreat in this serene courtyard, surrounded by lush greenery and a motorcycle and bicycle.
Two single beds with white pillows and wooden headboards, complemented by a large abstract painting and a bamboo wall art piece.

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Quadruple Room, 2 Queen Beds, Refrigerator

Quadruple Room, 2 Queen Beds, Refrigerator | Iron/ironing board, free WiFi

Quadruple Room, 2 Queen Beds, Refrigerator

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 22 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, Refrigerator

Standard Room, Refrigerator | Iron/ironing board, free WiFi

Standard Room, Refrigerator

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Triple Room, Refrigerator

Triple Room, Refrigerator | Iron/ironing board, free WiFi

Triple Room, Refrigerator

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 18 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

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About the neighborhood

Map
Av. Tulum 32, entre Osiris y Beta Sur, Tulum, QROO, 77760

What's nearby

  • Gran Cenote - 6 min drive - 3.1 miles
  • Tulum National Park - 6 min drive - 3.1 miles
  • Tulum Mayan Ruins - 8 min drive - 2.9 miles
  • Tulum Beach - 9 min drive - 4.8 miles
  • Playa Paraiso - 10 min drive - 4.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Las Hijas de la Tostadas - ‬1 min walk
  • ‪La Gloria de Don Pepe - ‬3 min walk
  • ‪Bonita Burgers - ‬1 min walk
  • ‪El Takazo Jr. - ‬2 min walk
  • ‪La Fournee - ‬1 min walk

About this property

Emotion Tulum Hotel

Hotel near Tulum National Park
Located close to Playa Paraiso and Tulum Mayan Ruins, Emotion Tulum Hotel provides an airport shuttle, a rooftop terrace, and a garden. Active travelers can enjoy cycling at this hotel. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
Other perks include:
  • Bike rentals, a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and concierge services
  • Tour/ticket assistance, luggage storage, and barbecue grills
Room features
All guestrooms at Emotion Tulum Hotel feature comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, ceiling fans, and daily housekeeping

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking; reservations required and discounts available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the boardwalk/promenade
  • Picnic area
  • Rooftop terrace

Spa

  • Massage

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 6 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 5 per pet, per day
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 5 per pet, per day
  • Credit card charges are subject to a surcharge of 6 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

Property is also known as

Emotion Tulum
Emotion Tulum Hotel Hotel
Emotion Tulum Hotel Tulum
Emotion Tulum Hotel Hotel Tulum

Frequently asked questions

Is Emotion Tulum Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 5 per pet, per day.

How much is parking at Emotion Tulum Hotel?

This hotel doesn't offer parking.

What time is check-in at Emotion Tulum Hotel?

Check-in start time: 3 PM; Check-in end time: noon.

What time is check-out at Emotion Tulum Hotel?

Check-out is at 12:30 PM.

Does Emotion Tulum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Emotion Tulum Hotel located?

Located in Tulum City Center, this hotel is within 3 mi (5 km) of Tulum National Park, Tulum Mayan Ruins, and Gran Cenote. Tulum Beach and Playa Paraiso are also within 6 mi (10 km).

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Emotion Tulum Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 29 reviews
Rating 8 - Good. 11 out of 29 reviews
Rating 6 - Okay. 6 out of 29 reviews
Rating 4 - Poor. 5 out of 29 reviews
Rating 2 - Terrible. 2 out of 29 reviews

7.6/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Luis Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

buena ubicación, cómodo para descansar.

un hotel bien ubicado, en el centro de Tulum. Algo de ruido por los restaurantes que están a un lado, más sin embargo está cómodo si lo que quieres es una habitación privada a precio accesible.
Stayed 1 night in Jan 2022

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo, fatal!!!!

Pésima atención, ruido toda la noche por el bar abajo, baños una porquería no servía WC, la TV un sólo canal, sucio todo, en general un asco. Nada recomendable. El tipo de recepción un pelele ademas me quería cobrar de más. al final aceptó que se equivocó de mala gana.
Stayed 1 night in Jan 2022

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Morgan, San Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service was great - the folks who work there were nothing but nice and helpful. However, the room we booked was bare bones, the towels were clean but permanently stained, the shower and bathroom had someone else's stray hairs, and you could hear basically everything happening on the floor. Ultimately, I felt our room was super over priced for what we got ($100 US all in) but it was a Saturday night in Tulum and we booked the same day. If it was $45 instead $85 I wouldn't complain. I just wish I knew because I would've spent the extra $25 to get a much nicer spot.
Stayed 1 night in Jan 2020

8/10 Good

stephanie

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
El lugar está en buena zona. Es tranquilo. E incluye desayuno.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Jose David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente servicio.

Exelente servicio, cómodo, agradable.
Stayed 3 nights in Nov 2018

8/10 Good

Barbara, Felton CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hostel with amazingly helpful staff

We had a spacious private room with two comfortable double beds. The reception staff made us feel very welcome and helped us plan sightseeing activities. A plentiful breakfast was served on the rooftop terrace. When we arrived we were told that the terrace was booked for an all-night party on the second night of our stay and were offered a refund and help in finding another place. We decided to stay. Even though the thumping bass made our sleep erratic, the staff had been so friendly and appropriate that it just felt like our kids were having a party.
Stayed 2 nights in Jan 2018

4/10 Poor

Jess

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location but very noisy

The best part about this hotel is the location since it’s so close to everything. This also means you won’t get any rest because bars and clubs blast music all night and all morning. The bed was also hard and uncomfortable.

8/10 Good

ivan

Liked: Staff & service
Tienen cambio de administración, faltan detalles pero seguramente en poco tiempo estará mejor. la terraza es muy buena, falta algo de acomodo. el trato es bueno y amable. saludos..
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Bueno

Bien ubicado pero muy ruidoso. La habitacion limpia y el personal de recepcion muy atento. Nos costo mucho dormir porque es muy ruidoso alrededor y la habitacion estaba a un lado de unos casilleros.
Stayed 1 night in Nov 2017

8/10 Good

victor

Liked: Cleanliness, staff & service, room comfort
mucho ruido por modificaciones dentro del hotel
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveler

Disliked: Room comfort

Good staff but no hot water

Staff were great but there was no hot water in the shower

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
À plus de 60€ la nuit, l'hôtel n'est pas à la hauteur. Murs sales, serviettes de bain trouées (déchirées), un tapis de bain de 30cmx30 découpé dans une vieille serviette. Cuisine commune pas nettoyée (tables pas propres, aliments qui traînent), et, bien sûr, les éternels mal élevés qui discutent sous vos fenêtres jusqu'à 2h30 du matin (mais ça, ce n'est pas la faute de l'hôtel !). Bon accueil et personnel très sympa. Très bon point par contre pour une bonne literie et des lits en 160, une clim qui fonctionne bien et bonne télé. Bref, uniquement pratique parce qu'en plein centre et a 5mn à pied du Terminal ADO.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Buena ubicación.

Todo salió acorde a lo esperado, salvo que no nos cobraron el precio acordado, si se quiere abonar con tarjeta de crédito cobran recargo. No toman el dólar en la cotización oficial. El resto todo bien. Tulum es maravilloso.

10/10 Excellent

Geo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel en el corazón de Tulum

La atención de su personal es de lo mejor, siempre muy amables y dispuestos a ayudar. Está ubicado en el centro de Tulum, en la avenida principal.

4/10 Poor

Verified traveler

Liked: Cleanliness

Good value, right in town, no frills

Great location and very reasonable, suitable for young backpackers. The private room with bath was super basic.

8/10 Good

Kathleen, Toronto

Liked: Staff & service

Good option for Tulum Pueblo

Great staff, good location. Facilities are pretty basic, but that's ok. Price seemed quite high for what we got, but apparently Tulum has a reputation for expensive accommodation.

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place with perfect kovatkin to stay

Hotel was nice and staff was great and really helpful! Big plus for that. Room was nice. The only minus was the location of our room was bad, we got the first room from the lobby, so it was really noisy. But we got earblugs! The location of the hotel is really good and they also rent bikes, so it is easy to drive to the beach. There is common kitchen that guests can use. There shoul be more kitchen tools. Beds were good and pillows were great. We stayed at the hotel four nights, so it would have been nice if the sheets and towels would have changed at least once, but they didn't! Altough there was some minus points, we really liked the place. If we ever come back to Tulum we will choose this place!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le falta un poco más de limpieza. El personal muy amable y la ubicación excelente, muy cerca de todo.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, room comfort

Decent budget hotel

I thought everything was a decent value for the price, but the water pressure was low and the shower was rather outdated and dingy. Good beds, great private room for 2-3 people. Bikes for rent for a good price, excellent reception staff. Homey ambiance.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This is not up to the standards of a regular hotel. It is more like a room in a house. There is no good insulation in the wall. You can hear every noice in the hallway. Yet it charged us as a four star hotel

6/10 Okay

Helena, Campeche

Liked: Cleanliness, staff & service

Simple but clean

It was fine for a night. Noisy hallway, no windows towards the street, but the room was clean. Our friend had booked the room on Expedia and we expected an easy check-in. Well, they required a credit card from a person at check-in. They apparently did not charge the credit card at the online booking and we ended up having to pay the room at check-in. Our friend was very disappointed about that. It was supposed to be a gift for us.

10/10 Excellent

Jan, Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel right on the main street of Tulum

Entrance way looks questionable but look past that because they are working hard on fixing up the hotel. Rooms are lovely, clean and affordable. There are fridges in the rooms, private bath, air conditioning and tv. There are regular hotel rooms in one side and dorm rooms with clean, new shared baths. Staff are very helpful and friendly. Hotel is on the main street of Tulum with the central square and many restaurants close by. The beach is a 15 minute taxi ride away. We would definitely stay there again.