Does El Paraiso Hotel Tulum have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–9:00 PM.

Is El Paraiso Hotel Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at El Paraiso Hotel Tulum?

Self parking is free at this property.

What time is check-in at El Paraiso Hotel Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at El Paraiso Hotel Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is El Paraiso Hotel Tulum located?

Located in Zona Hotelera, this beachfront hotel is in a national park and within 1 mi (2 km) of Playa Paraiso and Tulum Mayan Ruins. Tulum National Park and Tulum Beach are also within 3 mi (5 km).

10/10 Excellent

Monica

Jun 18, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

We loved the room, beach easy access and views. Hope they can serve dinner some day.

Stayed 4 nights in Jun 2023

10/10 Excellent

Linda

Apr 14, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location, right on the beach. Nice staff.

Stayed 1 night in Apr 2023

10/10 Excellent

Emily

Jan 21, 2024

Liked: Property conditions & facilities

Everything was perfect! It’s truly paradise.

Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Mar 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I did like all the environment except for 1 part of the room, it was under construction and it looked strange even tough it was covered. Besides that, the people and the rest of the hotel were amazing. Thank you.

Stayed 3 nights in Mar 2025

10/10 Excellent

Stephanie

Mar 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was exactly what we were looking for. Small hotel but beautiful inside and out! Steps from the beautiful beach and beach club that offers lounge beds for your full day on the beach. There is also a restaurant on site where breakfast is included. The food was great! The hotel is in a national park which was very nice. There are a few restaurants in walking distance and there is a tram that takes you throughout the park during the day. Also a museum that is free!! The ladies at the reception desk were very helpful. They reserved restaurants for us and excursions! They kept in contact with us throughout. My family of 3 felt very safe and we had the best time! We will definitely be back here!

Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

May 27, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paraiso Beach -3 night stay with family

Beach front property, facing east so you can watch beautiful sunrises! If you like a little quietness and low key stay, this is away from the town center. Beautiful location. Thera a lot of construction happening in Tulum and it was a little hard to find the entrance to the hotel. It is actually located inside the National Park and walking distance to the Tulum Mayan Ruins. We stayed for 3 nights with my family of 5. Breakfast was great and free!

Stayed 3 nights in May 2023

10/10 Excellent

Joe

Sep 18, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything about this place was perfect. The staff were very helpful! Especially the reception personnel. The rooms and grounds were always clean. The food was on point!! Perhaps the only minor issue is the lack of access to food after 6pm. Though this is temporary due to the construction, the staff was always ready to help in any way. They literally went above and beyond to accommodate. I’m grateful that we decided to stay here. Looking forward to returning when we visit again.

Stayed 4 nights in Sep 2023

6/10 Okay

Arturo

Aug 31, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I would have liked the option to not have my room cleaned daily. A DO NOT DISTURB sign would've been nice to hand on the door handle.

Stayed 4 nights in Aug 2022

8/10 Good

Verified traveler

Apr 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful but hard to move around

The beach is spectacular and it feels special to be right in the national park. Good food and good service. I was dissapointed to learn that even though the hotel only has 10 rooms, the beach area is public and they actually rent beds to people that are not staying in the hotel. I was looking for a more private experience. However the service was great, and the food and the beach was gorgeous. They dont offer dinner and its hard to move around if you can’t bike or didn’t rent your own car. Taxis are very expensive in Tulum. So sometimes getting dinner was kind of a feat. If you stay here or in the national park, make sure to have your own way of transportation.

Stayed 5 nights in Apr 2024

8/10 Good

Eiriena

Jan 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

While the hotel was pretty and the beach is clean - check in was smooth staff was very pleasant- offered an upgrade which we booked thro uh h Expedia - and as VIP of Expedia it should have been free- it was $600 USD we stayed in the bungalow which was nice but comes with no extra amenities lol was even charged for the milk for the coffee in the room. Everyone is very aggressive with tips to be received - but this was true for all the restaurants we visited not just the hotel restaurant. This hotels restaurant closes at 5:30-6PM and dinner is not available. You can ask front desk to arrange a car for you but the price they give you will not be the price when you get in the cab lol both times for scammed out of an additional 100-200 pesos. Also hotel does not follow the current conversions USD to Pesos and when told theirs was off changing prices by a few dollars o was met with pretty aggravated responses. On the one hand what’s a few dollars ? But on the other you should be honest. Hotel all in all is nothing to cry home about and neither is service although the beach itself area was beautiful and kept clean as it’s in the national park.

Stayed 4 nights in Jan 2025

10/10 Excellent

Paula

Sep 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hermoso todo y el personal muy amable, todo me gusto

Stayed 4 nights in Sep 2025

10/10 Excellent

Amy

Jul 7, 2025

Liked: Cleanliness, property conditions & facilities

The pool pictured for the property is a private pool and not the main one available. Breakfast was good but the restaurant closes very early in the evening. The staff was very kind.

Stayed 7 nights in Jun 2025

10/10 Excellent

Amy

Jul 7, 2025

Liked: Cleanliness, property conditions & facilities

The staff was very friendly and attentive. The restaurant onsite did not stay open very late so we had to get dinner offsite quite often.

Stayed 6 nights in Jun 2025

10/10 Excellent

Kimberly

Jul 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Keep in mind the sargasm season when choosing a beach front resort. It was still lovely but i wasn't prepared. 😄

Stayed 4 nights in Jun 2025

10/10 Excellent

Karla

May 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Un lugar privado, relajado y el personal muy muy amable

Stayed 2 nights in May 2025

10/10 Excellent

Timothy

Apr 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an amazing place. The hotel is inside Del Jaguar Parque Tulum. You need to go through the park gate when you come to the hotel. It’s 120 pesos every time you leave and come back during park hours. After park hours, you can keep your wristband. There are some great restaurants down the beach and the restaurant at the beach club is good. Breakfast is very good and the service is excellent. We loved the beach club and the beach itself is beautiful with nice clean fine white sand. There is a lot of seaweed at times in the water. The room was small but the cleaning was excellent with different ‘towel animals’ every day. There are free shuttles in the park to get to the ruins and museum. I would definitely recommend it.

Stayed 6 nights in Apr 2025

10/10 Excellent

Alejandra

Apr 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La atención por parte de las señoritas excelente, limpieza de cuartos e instalaciones muy buenos

Stayed 1 night in Apr 2025

8/10 Good

fernando

Mar 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Well located property but did feel that the price/value ratio was off. I did have a situation where i was handed two lanyards with a key to the room and one for the room safe. Somehow the key to the safe fell off the lanyard in a quick walk to a restaurant next door. Ended up having to pay $100 to replace that key that fell off the lanyard they gave me. Property should make the switch to code based safes and different key systems. So it did not feel great to pay $100 after overpaying for the room. The ocean had a lot of algae and that contributed to the feel of not receiving proper value.

Stayed 1 night in Mar 2025

10/10 Excellent

Alfonso

Mar 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La ubicación es la mejor de Playa Paraiso, tiene un club de playa y el trato del personal de hacen tener una estadia de ensueño.

Stayed 2 nights in Mar 2025

8/10 Good

Augustine

Mar 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was awesome(x10)!!!. Everything was on point. Clean facilities and beutiful beachfront. The only thing that I wish they would provide is dinner so your not out looking for food like Dora the Explorer at night.

Stayed 4 nights in Mar 2025

10/10 Excellent

Meghan

Mar 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic and welcoming staff

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Feb 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful getaway

The facilities and the hotel staff were amazing! We arrived late the night of our check in and we called the hotel and they were so kind as to pick up take out for us because the restaurants in the immediate area would be closed by the time we arrived. The location was ideal for what me and my friends were looking for. The private beach club meant that things were lively and exciting during the day but in the early mornings and evenings we had the beach, ocean, and stars to ourselves. Being located right by the ruins was such a luxury. We biked there in under 10mins. The breakfast provided by the hotel was delicious and had a good variety. We could also have lunch and dinner at the beach club but there are a few restaurants in the area to try. Marco, Martha, Lucia, and Cassandra were all amazing. Thank you so much for your hospitality!!!

Stayed 3 nights in Jan 2025

10/10 Excellent

Ixchel

Feb 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel

Stayed 2 nights in Jan 2025

10/10 Excellent

Darinel

Jan 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo espectacular

Stayed 1 night in Jan 2025

10/10 Excellent

Per

Jan 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ett ställe att återhämta sig på.

Här bodde vi 8 nätter i mitten av januari. Fantastiskt läge. Fantastisk och hjälpsam personal. Ok cyklar till utlåning. Enkla men rena rum. Magisk vit strand, palmer och turkost vatten. Frukosten, som ingick, var riklig och det fanns mkt att välja mellan. Ett ställe där man bokstavligen har fötterna i sanden. Mkt lugnt läge i nationalparken Jaguar. Nära till både Tulum city samt ruinerna.

Stayed 8 nights in Jan 2025

El Paraiso Hotel Tulum

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