6/10 Okay
Octavia M
Traveled with partner
Mar 26, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Attended this property for a friend's wedding.
Beach Buttle: Gentlemen by the name of Salvador was a phenomenal attendant in the beach area! He made the beach experience fun!
Conditions of the rooms were deplorable. 1st room, strong unbearable smell of sewage, bathroom shower door missing, room filty, entrance door did not close properly. The swim out pool was not clean when we arrived.
2nd room, filty: bed linen not clean, vomit on the glass of the bathroom enclosure and overall room conditions poor: room needed to be dust, swept and mopped. 1 light out in the bathroom.
2 housekeepers and a maintenance worker came to correct the condtions of the room and they did.
Afterwards, we were assigned a housekeeper by the name of Silvio, she was great! She attended to all of our cleaning needs. She ensured the room was cleaned daily with fresh linens and towels.
The food and drinks around the resort were subpar. The Coco Cafe area near the check in desk had better tasting pastry/food then the restaurants.
Staff was courteous and friendly.
Octavia M
Stayed 5 nights in Mar 2024