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Copal Tulum Hotel

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Couples treatment rooms, body treatments, aromatherapy - Copal Tulum Hotel (Tulum)
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Private kitchen - Copal Tulum Hotel (Tulum)
43-inch Smart TV with satellite channels, TV, Netflix - Copal Tulum Hotel (Tulum)
Exterior detail - Copal Tulum Hotel (Tulum)
Luxury
4.5 star property
8.8

Excellent

Jungle-inspired oasis in Tulum

Lush jungle gardens surround the infinity rooftop pool, creating a tropical retreat in Tulum's heart. Guests can enjoy fresh sushi at on-site restaurants or unwind with a spa massage. A 24/7 concierge arranges excursions to nearby beaches, just ten minutes from this serene sanctuary.

Popular amenities

  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.4 out of 10
Very good
(22 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 108 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 122 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 154 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 165 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 215 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • Garden view
  • 214 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

  • Garden view
  • 288 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Zama, a neighborhood in Tulum, is home to Copal Tulum Hotel. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Take an opportunity to explore the area for water adventures such as snorkeling. Visit our Tulum travel guide
Map
Calle Ixchel sn, Tulum, QROO, 77760

What's nearby

  • A rocky coastline with turquoise waters and a stone structure on a cliff.
    Jaguar Park
    19 min walk - 1.0 mile
  • Ancient stone ruins with a pyramid-like structure, a stone wall, and a sign indicating no photography.
    Tulum Mayan Ruins
    11 min drive - 3.8 miles
  • Dos Aguas Park
    13 min walk - 0.7 miles
  • Hospital de Tulum
    19 min walk - 1.0 mile
  • Hunab Lifestyle Center
    19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN)
    111 min drive

Restaurants

  • Coco Cafe
    13 min walk
  • Nimeño Bakery
    5 min walk
  • La Baguette
    16 min walk
  • Jasmine
    13 min walk
  • Rossina
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Copal Tulum Hotel have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM–9:00 PM.

Is Copal Tulum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Copal Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Copal Tulum Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Copal Tulum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is Copal Tulum Hotel located?

Located in Zama, this luxury hotel is 0.9 mi (1.5 km) from Hospital de Tulum and within 3 mi (5 km) of Tulum Beach and Tulum Mayan Ruins. Hunab Lifestyle Center and Jaguar Park are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Copal Tulum Hotel Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 680 out of 1001 reviews
Rating 8 - Good. 149 out of 1001 reviews
Rating 6 - Okay. 66 out of 1001 reviews
Rating 4 - Poor. 47 out of 1001 reviews
Rating 2 - Terrible. 59 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at hotel copal it was an incredible stay. The staff were all beyond helpful and friendly, they upgraded our room free of charge. The room was beautiful and spacious, the balcony was a very peaceful area to enjoy breakfast or a drink. The rooftop pool was great to cool off in, very clean and beautiful room. Had delicious steak tacos at the restaurant. Could not have been better in any way. The hotel is located in a very convenient area close walking distance to lots of restaurants and shops in central Tulum. I would recommend anyone to stay here. Thank you!
Stayed 7 nights in Jun 2026
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the room was amazing! Clean furniture and great amenities! 100% would recommendnn
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Sheronie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at this hotel! Everything was absolutely perfect from the moment I arrived. The staff was so welcoming, professional, and always ready to help with anything I needed. The room was spotless, comfortable, and very relaxing. The atmosphere of the hotel was peaceful and beautiful, and the service was truly top tier. I felt safe, cared for, and enjoyed every minute of my stay. I would definitely recommend this hotel to anyone looking for a wonderful experience. 10/10 — I will definitely be coming back! From Sheronie
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean relaxing beautiful!!! Great Value!!!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Meredith

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, great service, perfect location, would definitely stay again.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Rita

Liked: Cleanliness
I enjoyed having an infinity pool in my hotel room. The staff was very professional and nice.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The staff was so helpful and friendly. A very welcoming stay at Copal Tulum.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quiet, tranquil and spacious: a true jungle oasis in Tulum centro that is the definition of bang for your buck. Could not have been more pleased with my room with a private pool, and everything from the rooftop pool to the jungle restaurant was superb. Big bonus points from the very affordable bike hire service and excellent, quick room service.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert Comradd

Liked: Cleanliness, amenities, property conditions & facilities
The room and facilities was amazing! Both restaurants on site are amazing. We at breakfast everyday at the Gastro.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Senetha

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, nice location
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little hotel located in Tulum. If you’re looking for somewhere to stay that meets all your needs and get you close to all the activities this is it.
Stayed 11 nights in Dec 2025
Verified

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and staff was wonderful to deal with.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Mehak

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, very nice rooms. Great ambience love it 💕 their food is awesome 😊👍 Highly recommend
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was polite and helpful. The pool was quiet and relaxing. The Airport shuttle was unavailable for some reason.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities
Beautiful hotel and the aesthetic was amazing! The service was great as well!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, very helpful and efficient. Our doorknob was broken and it was fixed in a matter of minutes. Communication was excellent and if you need help with anything, you received it promptly.
Photoshoot booked through resort
Floating Breakfast at an extra cost.
Restaurant of the property was 10/10. Everything was flavorful.
Hidden cenote on the property
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

narkima

Liked: Cleanliness, amenities, property conditions & facilities
staff was nice but the room smell like sewer
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

sulsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service And close to restaurants and not 10-12 mins from the beach
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

matthew

Liked: Cleanliness, amenities, property conditions & facilities
Amazing value. Great service, victor and max were great. Room looked incredible. Atmosphere is very calm and relaxing. Highly recommend
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Louvenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel. Glad I wasn’t deterred by the negative reviews. The hotel is secure, there is security on the premises and cameras all around. I felt safe. The staff were very helpful and friendly, even got a baby lizard out of our room lol. It’s close to everything, no more than 10-15 minutes away. Taxis are high, we used ride shares but they are not welcomed by the taxi drivers so be aware of pick up locations. The place is so serene, really quiet and relaxing. The restaurant on site has really good breakfast. The power did go out on our last day for a few hours which is common in Tulum fyi. We just enjoyed nature and the pool during that time, plus the common areas like the lobby and restaurant has backup generators and were still operating as normal. Will stay here again.
Gym
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Aliya

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing!! Staff was very friendly and accommodating.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Wyatt

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel with many pools and 2 great restaurants. Special thanks to the great staff.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Berley

Liked: Staff & service, amenities, property conditions & facilities
Clean room. Great location. We didn’t get the room we paid for. We were charged $330 prior to arrival for the cave dinner. Once we got there they added an additional $60 US. The massage was booked and scheduled for 12:00pm they didn’t show up until 1:00pm
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Paul

Liked: Staff & service
Disliked: Amenities
Overall not a bad stay. Apartment was very spacious, although a bit tired in places. Kitchen crockery and utensils were very minimal. Shower enclosure very large, but you can't stop water going all over the floor. Could do with a squeegee in the bathroom. Also the room has a very musty / damp smell about it. Breakfast in the restaurant was always pleasant, serving staff always very nice and courteous.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Aruvita

Great hotel, restaurant was good but v slow service
Stayed 2 nights in Dec 2025