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Copal Tulum Hotel

4.5 star property
Luxury hotel with 2 restaurants and 2 outdoor pools

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Exterior
Premium Apartment, 2 Bedrooms, Private Pool, Garden View | Living room | 43-inch Smart TV with satellite channels, TV, Netflix
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View | Private kitchen
2 bedrooms, premium bedding, down comforters, memory foam beds
Exterior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Room options

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Showing 13 of 13 rooms

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 154 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Smart TV
  • 122 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 90 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Smart TV
  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 108 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

Highlights

Deck/patio
Yard
Soundproofed
Private pool
Air conditioning
Smart TV
Blackout drapes/curtains
2 bedrooms
  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

2 bedrooms, premium bedding, down comforters, memory foam beds

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Yard
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Smart TV
Blackout drapes/curtains
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Smart TV
  • 95 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace

2 bedrooms, premium bedding, down comforters, memory foam beds

Deluxe Double Room, 1 King Bed, Terrace

Highlights

Deck/patio
Yard
Soundproofed
Air conditioning
Smart TV
Blackout drapes/curtains
2 bedrooms
Down duvet
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

2 bedrooms, premium bedding, down comforters, memory foam beds

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 214 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

2 bedrooms, premium bedding, down comforters, memory foam beds

Luxury Apartment, 4 Bedrooms, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 288 sq m
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 165 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 215 sq m
  • Sleeps 8
  • 2 King Beds, 2 Twin Beds and 1 King Sofa Bed

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Exterior

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About the neighborhood

Map
Calle Ixchel sn, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 19 min walk - 1.0 mile
  • Las Palmas Public Beach - 7 min drive - 2.9 miles
  • Tulum Beach - 7 min drive - 3.7 miles
  • Playa Paraiso - 8 min drive - 3.3 miles
  • Tulum Mayan Ruins - 8 min drive - 3.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Mercado Tulum - ‬20 min walk
  • ‪Rossina Cafe - ‬8 min walk
  • ‪La Parrillada Tulum - ‬16 min walk
  • ‪Pescaderia Estrada - ‬13 min walk
  • ‪Safari Comedor Zama - ‬6 min walk

About this property

Copal Tulum Hotel

Luxury hotel near Tulum Mayan Ruins
Take advantage of a poolside bar, a terrace, and a firepit at Copal Tulum Hotel. Indulge in a manicure/pedicure, a body scrub, and a hot stone massage at The Healing Spot, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a garden and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and concierge services
  • Guest reviews speak highly of the pool, helpful staff, and first-rate property condition
Room features
All 85 rooms boast comforts such as premium bedding and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Memory foam beds and down comforters
  • Rainfall showers, designer toiletries, and hair dryers
  • 43-inch Smart TVs with Netflix and satellite channels
  • Private yards, a personal chef, and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Does Copal Tulum Hotel have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM–9:00 PM.

Is Copal Tulum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Copal Tulum Hotel?

Self parking is free at this property.

What time is check-in at Copal Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Copal Tulum Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Copal Tulum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is Copal Tulum Hotel located?

Located in Zama, this luxury hotel is within 1 mi (2 km) of Hospital de Tulum and Tulum National Park. Tulum Beach and Tulum Mayan Ruins are also within 3 mi (5 km).

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Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 634 out of 983 reviews
Rating 8 - Good. 153 out of 983 reviews
Rating 6 - Okay. 70 out of 983 reviews
Rating 4 - Poor. 55 out of 983 reviews
Rating 2 - Terrible. 71 out of 983 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in Tulum.
Stayed 2 nights in Jun 2025

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, amenities
This hotel was beautiful! I had an amazing time during my stay for my birthday. I’d definitely visit again, the staff was very friendly. The restaurants were excellent as well. We also had great massages. 10/10 experience!
Stayed 3 nights in Jun 2025

10/10 Excellent

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
My boyfriend and I went as an anniversary trip, we absolutely loved the whole experience. Such good service, great customer service. The restaurants on the property were amazing very sanitary and good! Definitely recommend and will be back!
Stayed 6 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect zen place and very comfortable rooms, food and staff were very accomadating and knowledgeable, everyone helped with needs, excursions and taxi services.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, hotel was clean and quiet
Stayed 3 nights in Apr 2025

10/10 Excellent

Raheem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and rooms were very nice!
Stayed 3 nights in Mar 2025

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2025

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property
Stayed 3 nights in Apr 2025

10/10 Excellent

Bria

Liked: Cleanliness, amenities, property conditions & facilities
This is an amazing property. Very clean and tranquil with friendly accommodating staff. Rooms are stunning…magic! Food is incredible. Don’t listen to any haters that don’t give it 5 stars. You would be ridiculous not to love this place.
Stayed 1 night in May 2025

10/10 Excellent

Tandeleya

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Always stay there!
Stayed 1 night in Mar 2025

6/10 Okay

Joce

Liked: Property conditions & facilities
The hotel was fine, but it was in front of the sketchiest street I’ve ever seen. It literally ruined the whole vibe and experience.
Stayed 4 nights in May 2025

10/10 Excellent

shayla

Liked: Property conditions & facilities
I truly enjoyed my stay at Copal. The staff were very friendly and attentive. The atmosphere was quiet and relaxing. The pictures don’t do the hotel justice. It is an absolute slice of heaven!
Stayed 4 nights in Apr 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, clean and spacious rooms.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. And beautiful place
Stayed 1 night in Mar 2025

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay:) will be back
Stayed 4 nights in Feb 2025

10/10 Excellent

Cyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with excellent staff and service. Restaurant had excellent food.
Stayed 4 nights in Feb 2025

8/10 Good

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing place. One of the pools was closed so there wasn't much public pool/relaxation area available. Overall really great value for money and definitely a place that I can recommend.
Stayed 2 nights in Mar 2025

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great pick for my first time in tulum
Stayed 4 nights in Feb 2025

8/10 Good

Wynisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Copal the aesthetic was really nice. The rooms were cleaned daily and the 2 restaurants onsite had good food pairings. The staff were polite and helpful during our stay. My only suggestion would be if you get a room with a pool don't get one on the ground floor as the foliage from the trees were all in the pool. Which deterred us from using it even though it's what we paid for. The roof top pool was free from that so next time we will probably get a regular room and utilize the rooftop. We were able to book transportation to and from the Cancun airport through them as well. Overall great stay.
Stayed 4 nights in May 2025

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Tulum
Stayed 1 night in Jan 2025

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was perfect! The staff was incredibly friendly, the rooms were comfortable, and the amenities were top-notch. Loved the pools and restaurant! I’ll definitely stay here again. Highly recommend!
Stayed 1 night in Feb 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 2/26-3/5. Overall great experience. The property is super cute and well maintained. Staff is very helpful and friendly. The two restaurants are great, especially Kokoro! Would definitely stay here again!
Stayed 7 nights in Feb 2025

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dope spot felt like I was in the jungle . The staff is very helpful and it’s in a safe area
Stayed 4 nights in Feb 2025

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Copal was great. Felt like an escape from reality. Friendly staff and convenient stores for basics and snacks around it. I’d definitely stay again. Thanks Copal
Stayed 5 nights in Mar 2025

10/10 Excellent

taiwo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly and helpful staff.
Stayed 3 nights in Dec 2024