See all properties

Cielo Maya Beach Tulum

4.0 star property
Oceanfront paradise combines sunshine and turquoise waves with beach relaxation and exploration opportunities through convenient bike rentals

Choose dates to view prices

Photo gallery for Cielo Maya Beach Tulum

Dock - Cielo Maya Beach Tulum (Tulum)
Interior entrance - Cielo Maya Beach Tulum (Tulum)
Bar (on property) - Cielo Maya Beach Tulum (Tulum)
Outdoor pool, sun loungers - Cielo Maya Beach Tulum (Tulum)
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Premium bedding, down comforters, minibar, in-room safe - Cielo Maya Beach Tulum (Tulum)
Cielo Maya Beach Tulum offers a peaceful oceanside retreat with a rooftop terrace and private beach. Enjoy kayaking, snorkeling, spa treatments, and an on-site restaurant serving breakfast and dinner. Free WiFi, beach umbrellas, pool, and bike rentals available.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

9.0 out of 10
Wonderful
(22 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Garden Area

9.4 out of 10
Exceptional
(16 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area | Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

9.6 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Tulum, Cielo Maya Beach Tulum is in the entertainment district and on a private beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Soliman Bay. Traveling with kids? Consider LabnaHa Ecopark Adventures and Holistika Art Walk. Scuba diving and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Visit our Tulum travel guide
Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760

What's nearby

  • Tulum National Park
    Tulum National Park
    14 min walk - 0.8 miles
  • Jaguar Park
    Jaguar Park
    14 min walk - 0.8 miles
  • 0_BXP44312
    Xel-Há Park
    10 min drive - 7.5 miles
  • Tulum Mayan Ruins
    Tulum Mayan Ruins
    11 min drive - 7.0 miles
  • Cenote Manatí
    2 min walk - 0.1 miles

Getting around

  • Tulum Intl. Airport (TQO)
    61 min drive

Restaurants

  • La Cocina Del Pueblo
    10 min drive
  • Chula Vista
    10 min drive
  • Xula Vista Restaurant
    10 min drive
  • World Cafe
    7 min drive
  • Seaside Grill
    7 min drive

Similar properties

King Beachfront | Beach/ocean view
Mereva Tulum
Tulum
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 646 reviews
Mereva Tulum
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Playground
  • Snorkeling
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance

More

  • 2 floors
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Cielo Maya Beach Tulum have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Cielo Maya Beach Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Cielo Maya Beach Tulum?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Cielo Maya Beach Tulum?

Check-out is at noon.

Does Cielo Maya Beach Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 140 per vehicle applies.

Where is Cielo Maya Beach Tulum located?

Located in Tulum, this beachfront hotel is in the entertainment district, just steps from Soliman Bay and Cenote Manatí. Tulum National Park and Jaguar Park are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Cielo Maya Beach Tulum Reviews

9.0

Wonderful

9.2

Cleanliness

8.4

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 420 out of 624 reviews
Rating 8 - Good. 108 out of 624 reviews
Rating 6 - Okay. 45 out of 624 reviews
Rating 4 - Poor. 28 out of 624 reviews
Rating 2 - Terrible. 23 out of 624 reviews

Reviews

Verified

8/10 Good

arturo

Clean room Staff very attentive Breakfast very good
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Rhoda Faye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious. Rooms were clean. Staffs were helpful and nice. Unfortunately, the seaweed overran the entire beach, which wasn't anyone's fault. It's a shame we weren't able to use the free kayaking or swim at the ocean. The swimming pool was a good substitute though. The road is horrendous though, so make sure you drive safely.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Staff was great; accommodating and helpful with all my questions about what to do in the area. Location is great, right across the road from a Cenote that you can swim, snorkel, or Dive in. Free access to kayaks, snorkeling equipment, etc.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Darleta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious and served promptly. The view from our room was spectacular! We woke up to a beautiful sunrise every morning.The hotel’s Roman-style decor is detailed and truly amazing.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Chele

Liked: Cleanliness, staff & service, amenities
Staff was incredible, room was immaculate. Beautiful view.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
The staff was always kind and helpful. The breakfast was consistently good My Ocean view was terrific Housekeeping could have been better
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sharon

There was a wonderful view of the ocean from my room. The special to sit on the balcony and watch sunrise and sunset and everything in between.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal quiet beach hotel. Small, personal friendly staff, lovely beach (yes, there are rocks but go to the end of the dock to avoid them), free snorkle gear and kayaks, a cenote just a 5 minute walk away for an interesting swim as well as a scenic beach bar/cafe. Restaurant in hotel next door as well as the cafe at Cielo (I recommend the coconut shrimp) especially with room service so you can eat on your beachside balcony. Be sure to get one of the 4 beachfront suites. Conviently located for viewing the ruins and cenotes either by car or taxi.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Janice

Breakfast okay, could use some more options. Staff excellent. Ocean view spectacular. Room was clean but noted black mold on black out curtains… should be replaced. Other food on menu was excellent.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Room was HUGE, and loved having a balcony. Breakfast had lots of options and was very good. Very safe area with security patrolling. Loved the private beach area with the hammock on the dock to lounge on. Although we didn’t have time to go, there is a cenote just across from the hotel. Would stay there again.
View from room
Private dock
Breakfast scrambled eggs and chilaquiles also came with friut
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities
The hotel is very clean. The room is very clean. Each room has a champagne, coffee maker, and refrigerator. Beach towels are provided in the room as well.
Stayed 1 night in Jan 2026
Verified

8/10 Good

jasmyne

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great, very kind. We were upgraded to an ocean front view, highly recommend waking up to the sun rise! However the upgrade to the better view meant we went from a two queen room to a king and a sofa. Otherwise it was great
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities
Nice hotel, very quiet area. Good location with easy access to cenotes and other day trips. It was windy so we didn't get to snorkel or kayak in front of the hotel, but I'm guessing it's nice to do that when the weather is calmer. We did see turtles by the dock. Staff was super nice.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Tulum so we weren’t sure what to expect but the hotel was wonderful. Service was excellent and it was convenient to go into town, especially if you have a car if not, a taxi was a quick ride. The town was interesting. also lots of shops, and it had free Internet in town
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Ladonna

Liked: Cleanliness, staff & service
Ate at the restaurant and was disappointed with the food quality, I grudgingly paid 75.00 for a burger and a skirt steak The exchange rate was unusually low and didn’t match my converter at all!! Staff was great, had an issue with the a/c but maintenance fixed it. Also, no elevator if you don’t mind walking up steps.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, very friendly staff
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Erikha Amaliz

Liked: Staff & service, amenities, property conditions & facilities
My boyfriend and I had the best time here! The staff was amazing, there was a lot to do nearby as well 10/10 would recommend
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We really enjoyed our stay at Cielo Maya. Great breakfasts and really excellent service in the restaurant at all times. Front desk was very friendly and helpful.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Crispin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff very friendly and helpful
Stayed 8 nights in Dec 2024
Verified

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was so attentive and kind! breakfast included was great - lots of food options and the restaurant/bar on site is convenient.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Christian Joan

Liked: Cleanliness, amenities, property conditions & facilities
Property location is greant
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

Sayani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right beside the beach, rooms were good.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and quiet beaches
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Michaela Dawn

Liked: Staff & service
Had a lovely stay! The staff were very helpful and kind. The food was mediocre but there are a few restaurants a few steps away to try as well.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Staff were excellent. Isaac was especially helpful
Stayed 13 nights in Mar 2025