See all properties

Biwa Tulum

Property class: 4

Choose dates to view prices

Photo gallery for Biwa Tulum

A swimming pool with a clear blue water, surrounded by a modern building with a balcony and a garden area with plants. - Biwa Tulum (Tulum)
A staircase with a light-colored marble finish, leading to a landing with a large column and a window. - Biwa Tulum (Tulum)
A restaurant with a bar area, wooden chairs, tables, and hanging light fixtures. - Biwa Tulum (Tulum)
A modern bar area with a patterned backsplash, a large countertop, and wooden bar stools. - Biwa Tulum (Tulum)
A rooftop terrace with outdoor seating, a bar area, and a view of the city skyline at sunset. - Biwa Tulum (Tulum)
Located close to Tulum Mayan Ruins and Playa Paraiso, Biwa Tulum provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. In addition to a gym and a restaurant, guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

AARP members, discover the perfect stay for every budget with our fantastic hotel deals.

From charming, budget-friendly stays to premium, full-service hotels, find the perfect place to unwind—no matter your travel style or budget

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, 1 King Bed, City View

A hotel room with a bed, a desk, a TV, a kitchenette, and a ceiling fan.

Standard Double Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds, Accessible, City View

A hotel room with two beds, a kitchenette, a TV, and a desk.

Deluxe Twin Room, Multiple Beds, Accessible, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Junior Suite, 2 Bedrooms, City View

A modern living room with a sofa and ottoman, a kitchen with a refrigerator and bar stools, and a blue accent wall.

Junior Suite, 2 Bedrooms, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Located in Tulum City Center, a neighborhood in Tulum, Biwa Tulum is near a metro station and near theme parks. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Gran Cenote and Playa Paraiso. Don't miss out on a visit to Xel-Há Park. Visit our Tulum travel guide
Map
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780

What's nearby

  • A coastal scene with a stone structure, a beach, and palm trees.
    Jaguar Park
    4 min drive - 1.3 miles
  • Dos Aguas Park
    8 min walk - 0.5 miles
  • Hospital de Tulum
    14 min walk - 0.8 miles
  • Cenote Calavera
    3 min drive - 1.1 miles
  • Hunab Lifestyle Center
    3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    91 min drive

Restaurants

  • Mestixa
    3 min walk
  • El Asadero
    2 min walk
  • Caribe Swing
    5 min walk
  • Taqueria Maya
    3 min walk
  • San Carnitas
    3 min walk

Similar properties

A modern lobby with geometric patterned flooring, glass walls, and a central seating area with plants.
Elements Tulum Boutique Hotel
Tulum City Center
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 989 reviews
Elements Tulum Boutique Hotel
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday local cuisine breakfast available 7:00 AM to 1:00 PM for a fee: USD 8 to 15 per person
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Null
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 8 to 15 per person
  • Airport shuttle fee: USD 240 per vehicle (roundtrip, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 011-025-001889/2026

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Biwa Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Biwa Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Biwa Tulum?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Biwa Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Biwa Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 240 per vehicle applies.

Where is Biwa Tulum located?

Located in Tulum City Center, this hotel is 2.3 mi (3.7 km) from Tulum Mayan Ruins and 2.4 mi (3.9 km) from Gran Cenote. Playa Paraiso and Cenote Manatí are also within 9 mi (15 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Biwa Tulum Reviews

9.2

Wonderful

9.8

Cleanliness

8.8

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 152 out of 225 reviews
Rating 8 - Good. 57 out of 225 reviews
Rating 6 - Okay. 7 out of 225 reviews
Rating 4 - Poor. 6 out of 225 reviews
Rating 2 - Terrible. 3 out of 225 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the hotel. The pool was refreshing and the location was very save and convenient (close to restaurants, shops, ATMs, supermarkets, etc). The two ladies working the front desk were very attentive and gave me great suggestions on where to eat and how to get around. Even the night security guard took good care of me by making his presence known when I was speaking to a man outside the hotel after an evening out dancing. The room was spacious and clean. I liked the modern drawers and closet to organize my clothes. Another thoughtful touch was the wire hanging in the shower to hang up wet swimsuits and some clothes I had washed by hand. The only (small) negative is that there was a Nespresso machine as well as creamer and sugar in the room, but I didn't see any Nespresso pods anywhere, nor was I directed to buy them. The air conditioning, microwave and refridgerator in the room all worked well. I would absolutely book this hotel again!
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very cleat the rooms are news the staff are great too, the food is really great the reception alway are ready to attend
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
Stayed 11 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Stayed 12 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Tulum

Loved my room Great layout with plenty of room for luggage and moving around. Very clean. Comfortable bed and pillows. Lovely pool and roof top bar with sitting area Walking distance to the main shopping and restaurant area Friendly and helpful staff Would definitely stay again
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great deal

Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value!
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back at Biwa!

This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great hotel to stay
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have breakfast but will next time
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Happy with our stay, everything as expected.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Stayed 4 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk personal were wonderful, from check in , to answering questions, to check out.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Really nice rooma and staff. Close to restaurants. A bit noisy from street, but earplugs helped, so slept well.
Stayed 15 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met all our needs. Excellent. Thanks.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff consistently went above and beyond ....

Get this. The hotel is brand new and gorgeous, and it was a bit noisy from street noise, so I discussed this with Harold the owner (great guy) and his amazing assistant manager Denise. They are going to replace the brand new windows with triple pane glass to totally eliminate any outside noise. We travel a lot and this is one of the most enjoyable experiences ever and the hotel is gorgeous. Tremendous attention to details.
Stayed 4 nights in Dec 2017
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was not handled well. We got in late only to find the power out and no one to check us in.
Stayed 7 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel pequeño, bien ubicado. La habitación es bonita, muy limpia la cocina con todo lo necesario. El personal muy amable y servicial
Stayed 1 night in Oct 2026