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Azucar Hotel Tulum

Property class: 4

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Photo gallery for Azucar Hotel Tulum

A pool area with lounge chairs and umbrellas, palm trees, and a view of the beach and ocean. - Azucar Hotel Tulum (Tulum)
A hotel with a central courtyard, surrounded by palm trees and a building with multiple balconies. - Azucar Hotel Tulum (Tulum)
A beach with a palm tree and a white railing. - Azucar Hotel Tulum (Tulum)
A four-poster bed with a wooden headboard and white bedding in a room with a tiled floor. - Azucar Hotel Tulum (Tulum)
A beach view from a wooden deck with a pool, palm trees, and a clear sky. - Azucar Hotel Tulum (Tulum)
A short walk from Tulum Beach, Azucar Hotel Tulum provides designer stores on site, a coffee shop/cafe, and a bar. With a private beach, free beach cabanas, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to a Swedish massage at the onsite spa. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as a restaurant.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Double Queen Room · Partial garden and/or ocean views

A hotel room with two beds, a desk, and a view of a balcony with a hammock.

Deluxe Double Queen Room · Partial garden and/or ocean views

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room · Partial garden and/or ocean views

A hotel room with a large bed, a desk, and a view of a balcony with a hammock.

Deluxe King Room · Partial garden and/or ocean views

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Mar

A beach view with a pool, palm trees, and a stone archway.

Bungalow Mar

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Cielo

A beach view with a pool, palm trees, and a stone archway.

Bungalow Cielo

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Agua

A wooden deck with a hot tub surrounded by lush tropical plants.

Bungalow Agua

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Aire

A rooftop terrace with a pool, lounge chairs, and a wooden deck railing.

Bungalow Aire

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Bungalow Arrecife

A wooden deck with a hot tub, lounge chairs, and a glass door leading to a room.

Bungalow Arrecife

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Luna

A wooden deck with a hammock, a lounge chair, and a small table.

Bungalow Luna

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Queen Room · Jungle views

A hotel room with two beds, wooden headboards, a wall-mounted light fixture, and a small shelf.

Deluxe Double Queen Room · Jungle views

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room · Jungle views

A balcony with a white railing, overlooking a lush garden with various plants and flowers.

Deluxe King Room · Jungle views

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Zona Hotelera, a neighborhood in Tulum, Azucar Hotel Tulum is near the airport and on a private beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
Map
Carretera a Boca Paila km 7.5, Zona Hotelera, Tulum, QROO, 77760

What's nearby

  • A coastal landscape with a clear blue sky, turquoise waters, and a historic stone structure on a cliff overlooking the beach.
    Tulum Beach
    1 min walk - 0.1 miles
  • A coastal area with a historical stone structure, a beach, and clear blue waters.
    Playa Paraiso
    11 min drive - 5.1 miles
  • A coastal archaeological site with a large stone structure, wooden walkways, and visitors.
    Tulum Mayan Ruins
    14 min drive - 6.0 miles
  • Ven a la Luz Sculpture
    5 min walk - 0.3 miles
  • Las Palmas Public Beach
    10 min drive - 4.6 miles

Getting around

  • Tulum Intl. Airport (TQO)
    73 min drive

Restaurants

  • Ilios | Greek restaurant in Tulum
    4 min walk
  • Rosa Negra Tulum
    1 min walk
  • Cenzontle
    1 min walk
  • ARCA
    2 min walk
  • Casa Banana
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Designer stores
  • Free beach club
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • High chair
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • In a nature reserve
  • On a private beach
  • On the boardwalk/promenade

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Spa open select days
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • 2 steps to reach entrance
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in hallways (37 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Meal delivery service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from December 1 2026 to December 10 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 21 years old are not allowed in the spa

Frequently asked questions

Does Azucar Hotel Tulum have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 6:00 AM–10:00 PM.

Is Azucar Hotel Tulum pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Azucar Hotel Tulum ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Azucar Hotel Tulum ?

Check-out is at noon.

Where is Azucar Hotel Tulum located?

Located in Zona Hotelera, this beachfront hotel is on the boardwalk/promenade and within 1 mi (2 km) of Ven a la Luz Sculpture and Tulum Beach. Tulum National Park and Jaguar Park are also within 3 mi (5 km).

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Reviews

Azucar Hotel Tulum Reviews

9.6

Exceptional

9.6

Cleanliness

8.8

Amenities

10

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Amazing location right on the beach. Lovely staff and great food and drinks in the beach restaurant.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the mar suite it was nice, shower was cold only reason I’m giving 4 stars instead of 3. Staff were very accommodating no complaints at all with the staff. Bar could have been a little better my drink was almost I drinkable, but I got a refund no issue. Overall if you want a stay that’s right off the beach and you’re not worried about all the small details this is a perfect place
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous property, gorgeous beach. We had such an amazing, memorable time here. We LOVED this location. So many exceptional food spots and boutiques just steps away. All the places you'll want to visit and things you'll want to do (cenotes, art museums, ruins, snorkeling, ziplining) are less than 30 minutes away. We stayed for a week in late November and saw no sargassum, had great weather, and it wasn't crazy busy anywhere. The beach was idyllic. We rented a car and were able to park for free in their lot across the street. Other nearby parking is also really affordable. The staff was super friendly and helpful. The only caveat is that there is a good deal of loud music from the neighboring hotel and the bar across the street almost all the time. The rooms are pretty soundproof, so it didn't bother us at night, but it does set more of a party vibe on the beach.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Had a lovely stay!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous! The beach & view were stunning & lots going on in the area. Our room couldn’t have been better. I have stayed all over the world & have never had a friendlier or more accommodating staff. They went out of their way to make sure all of our needs were met. They even helped us with transportation & outside excursions. Luis at the front desk was especially helpful & always had a smile! The food was great too.. breakfast, dinner, margaritas… everything! I can’t say enough about how wonderful our stay was here. I just wish we could have stayed longer.
Stayed 3 nights in Apr 2026