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Ana y Jose Hotel & Spa Tulum

4.5 star property
Luxury hotel on the beach, with outdoor pool

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Photo gallery for Ana y Jose Hotel & Spa Tulum

Terrace/patio
40-inch Smart TV with satellite channels, TV
Beach/ocean view
Breakfast, lunch, dinner served; international cuisine, beach views
1 bedroom, premium bedding, down comforters, minibar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Room service
  • Breakfast included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Room, 4 Bedrooms (Casa de agua)

1 bedroom, premium bedding, down comforters, minibar

Family Room, 4 Bedrooms (Casa de agua)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 10
  • 3 King Beds

View all photos for Villa (Coba)

40-inch Smart TV with satellite channels, TV

Villa (Coba)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2021
  • Sleeps 6
  • 3 King Beds

View all photos for Superior Room, Garden View

Terrace/patio

Superior Room, Garden View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Sofa bed - twin
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Ocean View (Feelings)

1 bedroom, premium bedding, down comforters, minibar

Room, Ocean View (Feelings)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Jungle View)

40-inch Smart TV with satellite channels, TV

Suite, 2 Bedrooms (Jungle View)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Room, Garden View (Charming)

1 bedroom, premium bedding, down comforters, minibar

Room, Garden View (Charming)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Manglar Room

Manglar Room | Terrace/patio

Manglar Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Ocean View (Charming)

40-inch Smart TV with satellite channels, TV

Room, Ocean View (Charming)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Separate bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Carretera Tulum Boca Paila Km 7, Tulum, QROO, 77780

What's nearby

  • Ven a la Luz Sculpture - 10 min walk - 0.5 miles
  • Tulum Beach - 1 min drive - 0.0 miles
  • Tulum National Park - 5 min drive - 3.1 miles
  • Playa Paraiso - 9 min drive - 4.4 miles
  • Tulum Mayan Ruins - 14 min drive - 7.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 103 min drive

Restaurants

  • ‪Checkpoint Ciao - ‬6 min walk
  • ‪Chambao - ‬2 min walk
  • ‪Holy Deer Café by Deer Tulum - ‬5 min walk
  • ‪Taboo Beach Club - ‬2 min walk
  • ‪Ziggys Beach Club - ‬2 min walk

About this property

Ana y Jose Hotel & Spa Tulum

Luxury boutique hotel renovated in 2021 and located near Tulum Beach
Located close to Playa Paraiso and Playa Ruinas, Ana y Jose Hotel & Spa Tulum provides free cooked-to-order breakfast, an airport shuttle, and a beach bar. With a private beach, beachfront dining, and beach massages, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as a body treatment, a facial, or a body wrap. The on-site international cuisine restaurant, Ana’s Kitchen, offers breakfast, lunch, dinner, light fare, and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities such as a free daily manager's reception and a rooftop terrace.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), a beach club on site, and a 24-hour front desk
  • Massage treatment rooms, beach umbrellas, and wedding services
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Baby baths, children's books, and art supplies
  • Recycling and LED light bulbs
  • Rainfall showers, free toiletries, and hair dryers
  • 40-inch Smart TVs with satellite channels
  • Wardrobes/closets, balconies, and daily housekeeping

All inclusive details

All-inclusive room rates at Ana y Jose Hotel & Spa Tulum are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:30 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Ana’s Kitchen

Things to do

  • Beach club
  • Designer stores
  • Free children's club
  • Gym
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Family friendly

  • Art supplies
  • Baby bath
  • Beach toys
  • Children's books
  • Children's games
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,507 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 2 floors
  • 8 buildings
  • Banquet hall
  • Built in 1984
  • Double-glazed windows
  • Reception hall
  • Renovated entire property - January 2021
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 700 per pet, per night
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.
  • Resort fee: MXN 380 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 4940 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: MXN 700 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ANA Y JOSE
ANA Y JOSE CHARMING
ANA Y JOSE CHARMING HOTEL
ANA Y JOSE CHARMING HOTEL Tulum
ANA Y JOSE CHARMING Tulum
ANA Y JOSE HOTEL
HOTEL ANA Y JOSE
Ana y Jose Charming Hotel Tulum
Ana y Jose Charming Hotel
Ana y Jose Charming Tulum
Ana y Jose Charming
Hotel Ana y Jose Charming Hotel And Spa Tulum
Tulum Ana y Jose Charming Hotel And Spa Hotel
Hotel Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel And Spa Tulum
Ana y Jose Charming Hotel Spa
Ana Y Jose Charming Tulum

Frequently asked questions

Does Ana y Jose Hotel & Spa Tulum have a pool?

Yes, this property has an outdoor pool.

Is Ana y Jose Hotel & Spa Tulum pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 700 per pet, per night.

How much is parking at Ana y Jose Hotel & Spa Tulum?

Self parking and valet parking are free at this property.

What time is check-in at Ana y Jose Hotel & Spa Tulum?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Ana y Jose Hotel & Spa Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Ana y Jose Hotel & Spa Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 4940 per vehicle applies.

Are there all-inclusive benefits at Ana y Jose Hotel & Spa Tulum?

Some rate plans available at this property are all-inclusive.

Where is Ana y Jose Hotel & Spa Tulum located?

Nestled on the beach, this Zona Hotelera hotel is within 3 mi (5 km) of Tulum Beach, Sian Ka'an Biosphere Reserve, and Tulum National Park. Playa Paraiso and Playa Ruinas are also within 6 mi (10 km).

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Ana y Jose Hotel & Spa Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 138 out of 213 reviews
Rating 8 - Good. 48 out of 213 reviews
Rating 6 - Okay. 14 out of 213 reviews
Rating 4 - Poor. 6 out of 213 reviews
Rating 2 - Terrible. 7 out of 213 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Beautiful beachfront resort
Stayed 7 nights in Feb 2025

10/10

We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.
Stayed 5 nights in Mar 2025

10/10

This was our first visit to Tulum. This small charming hotel was great. The staff were all very friendly and helpful and it is right on the beach, The food at the restaurant was good, but the service a bit slow. The gym could use upgrading, but on the whole we were very satisfied and would go back again.
Stayed 3 nights in Mar 2025

10/10

We greatly enjoyed Villa Coba, with the private pool and jacuzzi. Excellent breakfast right by the beach. Very happy with the service, friendly and helpful staff
Stayed 6 nights in Dec 2024

10/10

This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.
Stayed 4 nights in Nov 2024

10/10

amazing stay and service
Stayed 2 nights in Apr 2023

10/10

Absolutely beautiful place. Everyone was so welcoming there and the food was amazing. We loved Omar! Such a great sense of humor and made every meal/drink even more enjoyable!!
Stayed 5 nights in Jun 2024

10/10

Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one
Stayed 4 nights in Oct 2024

10/10

The service was great Rafael & Paulina are top class.
Stayed 5 nights in Aug 2024

8/10

Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service Our room was comfortable, clean with a stunning ocean view The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals) Overall we had a good but not excellent experience that would make me want to go back
Stayed 3 nights in Apr 2025

8/10

We stayed in an ocean view room, Agua de Mar. it was large, lovely, with a gorgeous view and private plunge pool. The staff was wonderful! The property was very lovely. We did NOT like the incredibly loud Electronic Dance Music played beginning in the late morning and continuing all day long. The bass actually hurt our ears! Also, the fit was center was very tiny, no treadmill, broken bicycle… Thsnk goodness I run on the beach, which is absolutely gorgeous, great breakfasts, dinner was good if you have a small number of people. We had a dinner for 10 one night, I had reserved in advance. The restaurant never got the message. Service was very slow, food was mediocre. The soft shell crab tacos were amazing!
Stayed 4 nights in Mar 2025

2/10

Price was way up horrible service
Stayed 1 night in Dec 2024

10/10

Everything was perfect. Everybody was helpful. I will go back if I ever go back to Tulum. Celebrated my husbands birthday. Had ordered a cake. They made it so nice with music and singing. I was very touched, more than I expected. Clean and everybody is very attentive. The airport shuttle was working very well too.
Stayed 5 nights in Oct 2024

8/10

Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again

8/10

The property was well maintained and offered a boutique feel, which we loved! However we were not expecting families to select this property because there are no kid amenities here? The beach service was lacking too, they only came around maybe every 3 or so hours. Housekeeping was inconsistent as well. The food was absolutely amazing here!!
Stayed 3 nights in Jul 2024

10/10

Amazing
Stayed 4 nights in Nov 2022

2/10

This is a perfect case of false advertisement. It's a horrible hotel, I felt I was in a Netflix horror movie. I left the hotel did not get refund or credit. That was $4,500 down the drain.
Stayed 6 nights in Oct 2024

6/10

The room was damp and cold, and smelled bad. We barely had warm water in the shower. The cleaning was good and room in okay shape. But it smelled bad and damp all day and all the pillows etc smelled damp. Really not nice. The food was also really bad and so expensive, do not recommend eating there. General Tulum is awful, wish we hadn’t traveled here but stayed in Mexico City. The make you pay for everything. We bought a bottled water at the restaurant and took the bootle to refill it, but housekeeping saw it and noted it as being taken from the minibar and charged us 255mex pesos. It is insane! The toilet smelled really bad and they clearly have issues with their sewage system! All power also went out one night. It was a waist of time and money staying there. So glad we finally left! And don’t drink the “filtered” water in the room. Both me and my husband got sick.
Stayed 3 nights in Jan 2025

2/10

Local thief’s broke in to our room broke into the safe and stole all are money and jewelry We reported to the local police and hotel management have videos of the break in. The hotel have donde nothing for compensate our losses worst resort ever be aware.

10/10

Service is excellent! I spent 3 nights and had a relaxing, peaceful time. It rained a lot and I ordered room service for dinner two nights and the food was really delicious and healthy. Omar deserves a special shoutout for being a fantastic and hilarious waiter. He recommended meals that were superb. My last night I ate at the restaurant and wasn’t feeling well, and he recommended the grilled fish and quinoa risotto, since they were light. Great choice. The spa services are a must! I had the best facial and massage, 70 minutes each, by I think, Abigail? I booked one for each day. Just amazing! My room was large and had everything I could want. The beach when it stopped raining, was fantastic! My last day the sun came out and while it was not hot, nice breeze, I still got sunburnt. This was my first solo trip and thanks to Ana y Jose, it was perfect due to staff and amenities. I will definitely stay there again when I visit.
Stayed 3 nights in Jun 2024

4/10

Like everything in Tulum…. Massively overpriced and you are only viewed as a money extraction opportunity. This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted. EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay! Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard. The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only. The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people. Tulum at large sucks.
Stayed 3 nights in Feb 2023

10/10

Un hotel con todo lo necesario para pasar una excelente estancia. El personal es muy amable. La comida es muy buena. El único tema son que las habitaciones pegadas a la calle principal pueden ser un poco ruidosas. Pero en general es un lugar de 9.0
Stayed 3 nights in May 2025

10/10

El personal fue muy amable y la habitación también. La comida excelente
Stayed 3 nights in May 2025

6/10

Ana y Jose hotel is a good hotel. Right on the beautiful beach. Our servers for breakfast Maria & Mario were great, they were very kind and met our every needs. Our server for Dinner Rafael also was terrific, made recommendations on whats a popular dish and went above and beyond to make our experience phenomenal. What I didnt like from the hotel was our room being righf next to the kitchen, we heard almost everyones conversation and all the pots & pans crashing into eachother. The hotel food fell below my expectations. I was hoping for more options like menudo or tradional tacos, something more mexican. However, the massages my wife & I got from the spa were amazing. Those two young ladies im forgetting thier names but they made us feel like royalty.
Stayed 3 nights in Mar 2025

10/10

Stayed 4 nights in Jan 2025