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Alaya Tulum

3.5 star property
Beachfront hotel with a fitness center and spa services

Choose dates to view prices

Photo gallery for Alaya Tulum

Suite, 1 King Bed, Beach View, Oceanfront | Premium bedding, in-room safe, blackout drapes, rollaway beds
On the beach, white sand, sun loungers, beach towels
Panoramic Villa, 2 Bedrooms, Ocean View | Premium bedding, in-room safe, blackout drapes, rollaway beds
Panoramic Villa, 2 Bedrooms, Ocean View | Premium bedding, in-room safe, blackout drapes, rollaway beds
Panoramic Villa, 2 Bedrooms, Ocean View | Premium bedding, in-room safe, blackout drapes, rollaway beds
Travelers relax on white sand beaches at Alaya Tulum, where eco-certified luxury meets tropical atmosphere. The beach bar serves refreshing cocktails while the spa offers Swedish massages. Yoga classes, dry cleaning services, and property-wide WiFi enhance the experience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Room service
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, Balcony, Ocean View

Suite, Balcony, Ocean View | View from room

Suite, Balcony, Ocean View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Premium bedding
Ceiling fan
Private bathroom
Bathrobes
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Balcony, Partial Ocean View

Deluxe Suite, Balcony, Partial Ocean View | Premium bedding, in-room safe, blackout drapes, rollaway beds

Deluxe Suite, Balcony, Partial Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Premium bedding
Ceiling fan
Private bathroom
Bathrobes
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Villa, Balcony

Family Villa, Balcony | Premium bedding, in-room safe, blackout drapes, rollaway beds

Family Villa, Balcony

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Premium bedding
Ceiling fan
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Apartment, Kitchenette

Apartment, Kitchenette | Dining room

Apartment, Kitchenette

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Kitchenette
Blackout drapes/curtains
Premium bedding
Ceiling fan
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Garden View

Villa, Garden View | View from room

Villa, Garden View

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Premium bedding
Ceiling fan
Private bathroom
Bathrobes
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Beach View, Oceanfront

Suite, 1 King Bed, Beach View, Oceanfront | Premium bedding, in-room safe, blackout drapes, rollaway beds

Suite, 1 King Bed, Beach View, Oceanfront

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Premium bedding
Ceiling fan
Private bathroom
Bathrobes
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

Room, 2 Double Beds, Partial Ocean View | Premium bedding, in-room safe, blackout drapes, rollaway beds

Room, 2 Double Beds, Partial Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Premium bedding
Ceiling fan
Private bathroom
Bathrobes
Rainfall showerhead
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Panoramic Villa, 2 Bedrooms, Ocean View

Panoramic Villa, 2 Bedrooms, Ocean View | Living area

Panoramic Villa, 2 Bedrooms, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchenette
  • 2 bedrooms
  • Ocean view
  • Sleeps 3
  • 1 King Bed, 1 Double Bed and 1 Queen Bed

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About the neighborhood

Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780

What's nearby

  • Tulum Beach - 3 min walk - 0.2 miles
  • Ven a la Luz Sculpture - 13 min walk - 0.7 miles
  • Las Palmas Public Beach - 15 min drive - 5.1 miles
  • Playa Paraiso - 16 min drive - 5.5 miles
  • Tulum Mayan Ruins - 23 min drive - 6.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 62 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬4 min walk
  • ‪Rosa Negra Tulum - ‬7 min walk
  • ‪ARCA - ‬6 min walk
  • ‪Secrets Tulum Beach Club - ‬5 min walk
  • ‪La Zebra Restaurant - ‬1 min walk

About this property

Alaya Tulum

Hotel near Tulum Beach
A beach bar, a terrace, and a garden are just a few of the amenities provided at Alaya Tulum. With amenities like a beachfront location and sun loungers, this hotel is the perfect place to soak up the sun. Treat yourself to spa services, such as a hot stone massage, a facial, or a manicure/pedicure. The on-site restaurant offers breakfast and lunch. Yoga classes are offered at the gym; the property also has dry cleaning/laundry services and a bar. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Bike rentals, a roundtrip airport shuttle (surcharge), and access to a nearby health club
  • Local meal delivery service, wedding services, and beach towels
  • Tour/ticket assistance, a porter/bellhop, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Alaya Tulum boast comforts such as premium bedding and laptop-compatible safes, in addition to perks like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Rainfall showers and free toiletries
  • Ceiling fans and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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La Zebra Tulum - a Small Luxury Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 401 reviews
La Zebra Tulum - a Small Luxury Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Yoga classes

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Biodegradable drinking straws available
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Laptop-compatible safe
  • Safe
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per stay
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 45.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 319 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: USD 25 per pet, per stay
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

Is Alaya Tulum pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 25 per pet, per stay. Some restrictions may apply, so please contact the property for more details.

How much is parking at Alaya Tulum?

There is free parking nearby.

What time is check-in at Alaya Tulum?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at Alaya Tulum?

Check-out is at noon.

Does Alaya Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 319 per vehicle applies.

Where is Alaya Tulum located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Tulum Beach and Sian Ka'an Biosphere Reserve. Jaguar Park and Ven a la Luz Sculpture are also within 3 mi (5 km).

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Reviews

Alaya Tulum Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.6

Staff & service

9.8

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 348 out of 426 reviews
Rating 8 - Good. 50 out of 426 reviews
Rating 6 - Okay. 14 out of 426 reviews
Rating 4 - Poor. 5 out of 426 reviews
Rating 2 - Terrible. 9 out of 426 reviews

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience definitely Highly recommend, love the attention from everyone of the staff, Sofia and dani were amazing very helpful. If u plan romantic vacation this place is the one.
Stayed 6 nights in Jul 2025

10/10 Excellent

Salil

Liked: Cleanliness, amenities, property conditions & facilities
Best Hotel by the beach in Tulum. Great professional Staff especially Silvestre.
Stayed 4 nights in Jun 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely amazing. The staff was great and the rooms were clean. The beach was beautiful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Hermine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 4 nights in Nov 2024

10/10 Excellent

Farah

Amazing
Stayed 8 nights in May 2025

10/10 Excellent

Jasbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute property. Well maintained. Staff courteous and helpful. Breakfast was fresh and simple, not many options. Rooms clean and beautifully decorated. Close to restaurants walkable felt safe in the area. The view was magnificent. You could walk out directly to the beach, which was just a few steps away. View were welcomed with a bottle of champagne on arrival. Beds were comfortable. My only complaint is the mosquitoes, but the staff used citronella candles and offered bug repellent lotion/sprays. We visited in September, but apparently that is a breeding season of the mosquitoes. I don’t know if some sort of mosquito repellent sprays by pest control could be done. But overall pleasant stay. Will definitely come back and stay at the property..
Stayed 3 nights in Sep 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, would stay again in future
Stayed 3 nights in May 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the chill vibe of the property. The service and staff were exceptional and all my needs were met.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing.
Stayed 3 nights in Sep 2024

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Good relaxing place to stay right next to the beach great location , and good food happy I was there, if your looking to get a relaxing quiet with good food this is the place for you!!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Manvel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful , great service , awesome location !
Stayed 7 nights in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing value. Amazing Location

Amazing boutique hotel mere steps from the beach. Had an amazing time!
Stayed 4 nights in Feb 2024

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

nalini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 5 nights in Dec 2024

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was beautiful
Stayed 3 nights in Sep 2024

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2024

6/10 Okay

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.
Stayed 3 nights in Sep 2025

10/10 Excellent

Audel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and the property had many details I loved. The only issue was room #11 where I stayed had poor WiFi connection.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The property was beautiful and the staff was amazing. I really enjoyed the morning turmeric shots that were delivered to our rooms. Overall I had a great stay and would recommend this place to anyone.
Stayed 4 nights in Mar 2023

10/10 Excellent

Kaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing stay of my life, had travel troubles but they were so accommodating and made sure to do what they needed to keep us comfortable. 100/100 would recommend this resort and hope to come back again one day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place! Highly recommend. We visited with our two young kids and booked the big house on the beach. It was gorgeous and the staff was incredible.

10/10 Excellent

Korosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of our room and property was very nice and unique. The staff were very friendly. Access to a quiet and clean beach was a nice benefit.
Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Super clean and great beach club. Restaurant was awesome. Staff was super friendly and incredibly helpful. The concierge David was awesome!!
Stayed 4 nights in Aug 2022

10/10 Excellent

Sergine

Liked: Cleanliness, staff & service, property conditions & facilities
Gabie our waitress was beyond exceptional. Alaya is for those who ready to become 1 with nature. The sister property Ahau is amazing.
Stayed 1 night in Aug 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location away from the clubs and restaurants but easily walkable. Parking was easy. Nice outdoor bar just up the road with food options
Stayed 4 nights in Mar 2023

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